Sherile
Collado

Average Review

0.00

Reputation

15

Finished gigs

0

Finished jobs

0

Website

Not specified

Country

Not specified

Skills

Customer Service

Administrative Support Specialist

Customer Support

Telephone Handling

Email Communication

Problem-Solving

Specialization

Hourly rate

Not specified

About me

With over 10 years of resilient experience in customer service, technical support, and support management. I've adeptly handled diverse challenges in billing, upselling, and troubleshooting across various platforms including phone, email, and chat. I have extensive experience working with both e-commerce and drop shipping platforms. Proficient in softwares like: -Shopify -Gorgias -Zendesk -Magento -Amazon Seller Central -Notion -Klaviyo -Funnelish -Secure Seller -Slark -Lark -Hubstaff -Avaya -Nortel -Citrix -Oracle Expertise in: -Order Processing -Refunds -Replacement -Reshipment -Order Tracking -Modifying Order -Cancellation Also in: -Billing -Troubleshooting -Problem Solving -Upselling Can start immediately Linkedin Profile: https://www.linkedin.com/in/sherile-c-3465ab181/

https://www.facebook.com/profile.php?id=100094043868862

https://www.linkedin.com/in/sherile-c-3465ab181/

Work experience

SLEDER LLC

November 2024 – April 2024

Job title

Customer Support Manager

Work experience & achievements

I worked as a Customer Support Manager taking care of emails, managing people, created Sops, managing social media, created macros for the company., handled escalated cases, suggested what needs to be added on the website since it is a start-up company, etc.

IDINGO LLC

August 2022 – April 2023

Job title

Customer Service Representative

Work experience & achievements

I worked as a Customer Service Representative placing order, refund, cancellation, replacements, and tracking orders. The company is selling supplements internationally.

CONECTYS

February 2020 – June 2021

Job title

Content Moderator

Work experience & achievements

I worked as a Content Moderator for TikTok. What I did was I filtered the videos and images being uploaded by the users on the platform according to the policies. I made sure to follow strict guidelines to make the platform a safer and better place for everybody to enjoy. I handled 2 LOBs that’s Video and Non-Video, non video is for comments.

IQOR

January 2017 – October 2017

Job title

Technical Support Specialist

Work experience & achievements

I worked as a Technical Support Specialist for BELL (FIBE) Canada and I only handle Quebec and Ontario. I helped customers troubleshoot their home phone, internet, and TV. I even troubleshoot emails and do remote troubleshooting to fix the configuration of their internet and TV. I make sure that all cable connections are correct then I check the settings because there were times that customers reset the modem, so we need to reconfigure it to return service.

RETHINK STAFFING

December 2015 – January 2017

Job title

Customer Service Representative

Work experience & achievements

I worked as Customer Service Representative for 99designs. It’s a company that does logos, labels, packaging designs, and a lot more. I used Zendesk for emails and phone calls but I used Olark for live chat. I helped graphic designers and customers especially if there’s a dispute. Sometimes, I did the adjustments on the design like the size and the format. I love my job, it's just that the account closed for whatever reason, so when the account closed, my contract ended as well.

CONVERGYS

July 2014 – October 2015

Job title

Activation Specialist

Work experience & achievements

I worked as an Activation Specialist for the company (ONSTAR), I activated GPS for GM (General Motors) vehicles. I set up their account; gather personal information needed then send a signal to the vehicle to activate the service. After a year, I handled both activations and technical support. I was cross-trained to Tier II Provisioning after 6 months. Those who can’t be activated go to Tier II to fix the configuration/settings.

HINDUJA GLOBAL SOLUTIONS

January 2012 – July 2014

Job title

Customer Service Representative

Work experience & achievements

I worked as a Customer Service Representative for 2 years and 6 months. Our account was AT&T, I handled billing, general inquiry, basic troubleshooting, and upselling for home phone, internet, DirecTV, and wireless. That’s AT&T regular account, and then I was trained to handle AT&T U-verse for 4 months then back again to the regular account.

TELEPERFORMANCE

July 2010 – December 2011

Job title

Technical Support Specialist

Work experience & achievements

I worked as a Technical Support Specialist for Motorola. At first, I was assigned to IDEN Department. Those are phones with a walkie-talkie or two-way radio mostly used by people working in minefields. Then after a few months, I was trained for MD Department, those are razor phones. Then lastly, I was trained for android phones. I handled 3 LOBs all at once so any calls that come in I need to assist. Unlike others, if they are assigned to IDEN, they will only take IDEN calls.

APAC

January 2009 – February 2010

Job title

Customer Service Representative

Work experience & achievements

I worked as a Customer Service Representative for MEDCO (Medical Account). I did billing and getting customers’ orders of their medicines making sure it’s the right dosage. It was sad because the account closed and it was transferred to a different site.

Education

Iloilo Doctors' College

Graduation year: 2005

Level of study

Bachelor

Major / Field of study

Business Administration

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