Brand Ambassador
Singapore
Part time
Office
2,500
-
4,000
Monthly
30,000
-
48,000
Annual
Role
Sales Manager
Work Experience
Less than 1 year
Description
Recently graduated and feeling lost in the sea of possibilities? Let's navigate your next career with us!
LegaLoom is a customer acquisition and sales company based in Singapore. We specialise in face-to-face marketing solutions and work with clients in many industries, including telecommunications, financial services and non-profit organisations. We help our clients increase their sales revenue and market share by presenting their products and services directly to their targeted customers.
Role Description
- Engage with potential customers in a positive and friendly manner
- Promote and demonstrate our products/services.
- Train and lead a team
Additional benefits:
- 1-1 mentorship
- Many Travelling Opportunities
- NO prior experience needed!
We are looking for:
- People with a growth mindset and those who strive for the best continuously, constantly, and consistently!
- Self-driven people seeking for more opportunities and grabbing them along the way.
Is this what you are looking for?
Then embark on this exciting journey with us, where your potential meets endless possibilities. Join our team and let's shape success together.
Apply now and turn uncertainty into your greatest opportunity!
Skills Required
Dharshana Krishnan
Website
Not specified
Country
Not specified
Description
Not specified
OP Labs
Recruiting Lead
Full time
Remote
We believe Ethereum has the potential to solve some of humanity’s most crucial coordination issues. Since our initial inception as a research group, we have sought to scale both its technology and values.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We are seeking an experienced and dynamic Recruiting Lead to join OP Labs. The Recruiting Lead will be responsible for leading and managing a team of four recruiters and one recruiting coordinator focused on attracting and hiring top technical talent in the Ethereum L2 space. This role is critical to our mission of building a world-class team that will drive the next wave of innovation in scaling Ethereum.
What are the role responsibilities?
Partner with senior leadership on all aspects of the hiring process and headcount planning.
Lead, motivate, and mentor a team full lifecycle recruiters to meet the needs of our ambitious hiring plans.
Be accountable for overall team goals in line with industry benchmarks.
Measure and cascade recruiting reporting on a weekly/monthly/quarterly cadence, and make decisions informed by data.
Track and analyze recruitment metrics to measure the effectiveness of recruiting efforts.
Help ensure your team is structured to ensure we are aligned to adequately support the business and flexible to changing business priorities and market conditions.
Develop and implement effective recruitment strategies to attract top technical talent.
Stay up-to-date with industry trends and best practices in talent acquisition, especially within the crypto space.
Identify areas for improvement and implement solutions to optimize the recruitment process.
Support recs on a case-by-case basis—i.e. work on some senior-level hires such as Head of or VP level roles.
What skills do you bring?
12+ years of experience in recruiting, with at least 5+ years in a people management role.
Experience building and managing inclusive and diverse teams.
Proven experience in recruiting niche technical and executive talent, preferably within the crypto or blockchain industry.
Deep knowledge across the entire candidate lifecycle, from talent mapping, research, sourcing, interviewing, to closing.
Experience working closely with senior leadership.
Track record of building and coaching high performing recruiting teams.
Proven data guided approach to decision making.
Proven ability to think strategically and proactively.
Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Deep understanding of the technical landscape and the specific challenges of recruiting in the crypto space.
High level of integrity and a commitment to maintaining confidentiality.
Strong analytical and problem-solving skills.
Proactive and self-motivated with a results-oriented mindset.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Passion for the crypto industry and a strong understanding of its unique challenges and opportunities.
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We are seeking an experienced and dynamic Recruiting Lead to join OP Labs. The Recruiting Lead will be responsible for leading and managing a team of four recruiters and one recruiting coordinator focused on attracting and hiring top technical talent in the Ethereum L2 space. This role is critical to our mission of building a world-class team that will drive the next wave of innovation in scaling Ethereum.
What are the role responsibilities?
Partner with senior leadership on all aspects of the hiring process and headcount planning.
Lead, motivate, and mentor a team full lifecycle recruiters to meet the needs of our ambitious hiring plans.
Be accountable for overall team goals in line with industry benchmarks.
Measure and cascade recruiting reporting on a weekly/monthly/quarterly cadence, and make decisions informed by data.
Track and analyze recruitment metrics to measure the effectiveness of recruiting efforts.
Help ensure your team is structured to ensure we are aligned to adequately support the business and flexible to changing business priorities and market conditions.
Develop and implement effective recruitment strategies to attract top technical talent.
Stay up-to-date with industry trends and best practices in talent acquisition, especially within the crypto space.
Identify areas for improvement and implement solutions to optimize the recruitment process.
Support recs on a case-by-case basis—i.e. work on some senior-level hires such as Head of or VP level roles.
What skills do you bring?
12+ years of experience in recruiting, with at least 5+ years in a people management role.
Experience building and managing inclusive and diverse teams.
Proven experience in recruiting niche technical and executive talent, preferably within the crypto or blockchain industry.
Deep knowledge across the entire candidate lifecycle, from talent mapping, research, sourcing, interviewing, to closing.
Experience working closely with senior leadership.
Track record of building and coaching high performing recruiting teams.
Proven data guided approach to decision making.
Proven ability to think strategically and proactively.
Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Deep understanding of the technical landscape and the specific challenges of recruiting in the crypto space.
High level of integrity and a commitment to maintaining confidentiality.
Strong analytical and problem-solving skills.
Proactive and self-motivated with a results-oriented mindset.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Passion for the crypto industry and a strong understanding of its unique challenges and opportunities.
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
CoinDesk
Index Sales & Relationship Management (NYC)
New York, USA
New York, USA
Full time
Office
CoinDesk is a highly respected media, events, and data company at the forefront of the global crypto economy. CoinDesk Media, established in 2013, shapes the narrative of the evolving landscape of money and investments, shedding light on the societal and cultural shifts accompanying it. Our award-winning team of journalists delivers insightful news and analysis that fosters transparency, understanding, and context. Moreover, CoinDesk Events convenes the worldwide crypto, blockchain, and Web3 communities through flagship events like Consensus, the largest and longest-running crypto festival globally. CoinDesk Indices provides expertise in digital asset indices, data, and research, empowering and educating investors. Join us to be part of this dynamic environment and contribute to shaping the future of the crypto sector.
CoinDesk Indices (CDI), as part of CoinDesk, has been the primary provider of digital asset indices by Assets Under Management (AUM) since 2014. We prioritize precision, thoroughness, and research to educate the market and encourage investor empowerment. CoinDesk is recognized as a trusted authority and influential platform within the global crypto ecosystem.
Position Overview:
This role is instrumental in driving and supporting day-to-day commercial activities for the CoinDesk Indices Sales team. Collaborating closely with CDI leadership and various teams across the organization, you will help establish our products as the preferred digital asset benchmarks trusted by both traditional finance and crypto-focused institutional clients.
We seek a candidate with a background in indices and an understanding of how index data influences decision-making within financial institutions, coupled with prior experience supporting sales teams in financial services or the crypto industry.
Responsibilities:
Support the Product and Sales teams in all stages of deal development to propel business growth initiatives.
Partner with Product and Sales Leadership to refine go-to-market strategies and messaging based on client feedback.
Engage directly with clients to address queries efficiently.
Collaborate with cross-functional teams to gather and prioritize feedback on our products.
Aid the Sales team in client meetings, agreement execution, deal maintenance, and internal deal progress.
Track revenue streams and identify new business prospects.
Conduct competitive landscape assessments and compile regular analyses for executive evaluation.
Share competitive insights and industry trend updates with colleagues.
Work with marketing teams on new go-to-market strategies and promotional materials.
Drive to achieve or exceed team revenue targets.
Maintain accurate sales activity data and pipeline metrics in Salesforce.
Develop sales intelligence and provide ongoing enhancements for pipeline generation.
Attend conferences and client meetings, traveling as necessary.
Requirements:
Minimum of 3 years of sales experience in finance.
Strong knowledge and interest in the cryptocurrency and blockchain industries.
Results-oriented with a proven track record in meeting brand and business objectives and managing relationships.
Proficient in client relationship management and adept at planning and executing activities autonomously.
Collaborative team player with excellent communication skills.
Benefits:
Competitive Annual Salary and Incentive Compensation.
Comprehensive Health Insurance Plans.
Flexible Paid Time Off Policy.
401(k) & Retirement Savings Plans.
Parental Leave & Dependent Care.
Hybrid Remote Working Options.
CoinDesk Inc. and CoinDesk Indices Inc. offer competitive compensation and benefits, with a salary range of $120,000 - $140,000 annually plus bonus and benefits.
Diversity, Equity, and Inclusion (DEI):
At CoinDesk, we ensure a fair and respectful approach to all applicants and employees, regardless of race, gender, background, or any other protected characteristic under the law. Our commitment to promoting diversity and inclusivity is reflected across all facets of our organization, from recruitment to benefits.
For inquiries regarding accommodations for individuals with disabilities throughout the application process, please reach out to us directly.
Please be aware that correspondence related to opportunities at CoinDesk will only come from official CoinDesk email addresses. Ignore communications from other sources.
CoinDesk
Index Sales & Relationship Management (UK/Euro)
London, UK +2
London, UK +2
Full time
Office
CoinDesk is a reputable company specializing in media, events, indices, and data for the global crypto economy. They have been at the forefront of reporting on the future of money and investing since 2013, shedding light on how this transformation impacts society and culture. The dedicated team of journalists at CoinDesk Media provides insightful news and analysis to offer transparency, understanding, and context. CoinDesk Events convenes the global crypto, blockchain, and Web3 communities at flagship events like Consensus. Additionally, CoinDesk Indices delivers expertise in digital asset indices, data, and research to inform and empower investors.
About CoinDesk Indices:
CoinDesk Indices (CDI) has been a leading provider of digital asset indices by AUM since 2014. Their focus on precision, rigor, research, and education sets them apart as a trusted source in the crypto ecosystem.
The Opportunity:
CoinDesk Indices is seeking entrepreneurial sales professionals with expertise in indices and data to pioneer and drive commercial activities in the UK and European markets. This role presents an exciting opportunity to expand the index business in a region experiencing rapid growth and innovation, establishing a strong presence in a dynamic asset category that is reshaping the financial industry. Ideal candidates will possess in-depth knowledge of indices, understand how data influences financial decisions, and have a track record of building strong client relationships.
Responsibilities:
Develop and implement sales strategies to drive global expansion and establish CDI's products as the preferred Pricing Indices for Digital Assets among both traditional finance and crypto-native institutional clients.
Identify and pursue new business opportunities by cultivating relationships within the UK and European crypto-financial sectors such as asset managers, trading firms, hedge funds, banks, exchanges, and data vendors.
Build a strong network and reputation to promote long-term adoption of CDI products by new and existing clients.
Provide advisory support to clients, internal teams, and engineering groups to gather feedback and enhance product offerings.
Stay current on market trends and industry developments, sharing knowledge with prospects and clients to build trust.
Conduct competitive analyses and offer insights for strategic decision-making.
Collaborate with Index Product & Sales Leadership to translate feedback into effective marketing strategies.
Work with marketing teams to develop new initiatives and materials to support sales efforts.
Focus on achieving and exceeding team revenue targets.
Maintain accurate sales activity data in Salesforce and generate reports to drive pipeline growth.
Attend conferences and client meetings virtually or in person as necessary.
Requirements:
Minimum of 7 years of sales and relationship management experience in the financial sector.
Strong knowledge and enthusiasm for the cryptocurrency and blockchain industry.
Proven ability to achieve business objectives, manage relationships effectively, and drive brand growth.
Established industry relationships in the UK and European regions.
Proficient in client relationship management with effective planning and communication skills.
Collaborative team player with self-accountability and proactive communication skills.
EQUAL OPPORTUNITY
CoinDesk is dedicated to providing fair treatment to all applicants and employees, without discrimination based on diverse factors, in all aspects of employment.
ACCOMMODATION
CoinDesk aims to offer reasonable accommodations to individuals with disabilities throughout the application process.
Please note: Official communication regarding opportunities at CoinDesk will only be sent from an "@coindesk.com" or "@coindesk-indices.com" email address. Ignore emails from other sources. If selected for further consideration, a member of the Talent Acquisition team will guide you through the interview process. Looking forward to connecting with you!
About CoinDesk Indices:
CoinDesk Indices (CDI) has been a leading provider of digital asset indices by AUM since 2014. Their focus on precision, rigor, research, and education sets them apart as a trusted source in the crypto ecosystem.
The Opportunity:
CoinDesk Indices is seeking entrepreneurial sales professionals with expertise in indices and data to pioneer and drive commercial activities in the UK and European markets. This role presents an exciting opportunity to expand the index business in a region experiencing rapid growth and innovation, establishing a strong presence in a dynamic asset category that is reshaping the financial industry. Ideal candidates will possess in-depth knowledge of indices, understand how data influences financial decisions, and have a track record of building strong client relationships.
Responsibilities:
Develop and implement sales strategies to drive global expansion and establish CDI's products as the preferred Pricing Indices for Digital Assets among both traditional finance and crypto-native institutional clients.
Identify and pursue new business opportunities by cultivating relationships within the UK and European crypto-financial sectors such as asset managers, trading firms, hedge funds, banks, exchanges, and data vendors.
Build a strong network and reputation to promote long-term adoption of CDI products by new and existing clients.
Provide advisory support to clients, internal teams, and engineering groups to gather feedback and enhance product offerings.
Stay current on market trends and industry developments, sharing knowledge with prospects and clients to build trust.
Conduct competitive analyses and offer insights for strategic decision-making.
Collaborate with Index Product & Sales Leadership to translate feedback into effective marketing strategies.
Work with marketing teams to develop new initiatives and materials to support sales efforts.
Focus on achieving and exceeding team revenue targets.
Maintain accurate sales activity data in Salesforce and generate reports to drive pipeline growth.
Attend conferences and client meetings virtually or in person as necessary.
Requirements:
Minimum of 7 years of sales and relationship management experience in the financial sector.
Strong knowledge and enthusiasm for the cryptocurrency and blockchain industry.
Proven ability to achieve business objectives, manage relationships effectively, and drive brand growth.
Established industry relationships in the UK and European regions.
Proficient in client relationship management with effective planning and communication skills.
Collaborative team player with self-accountability and proactive communication skills.
EQUAL OPPORTUNITY
CoinDesk is dedicated to providing fair treatment to all applicants and employees, without discrimination based on diverse factors, in all aspects of employment.
ACCOMMODATION
CoinDesk aims to offer reasonable accommodations to individuals with disabilities throughout the application process.
Please note: Official communication regarding opportunities at CoinDesk will only be sent from an "@coindesk.com" or "@coindesk-indices.com" email address. Ignore emails from other sources. If selected for further consideration, a member of the Talent Acquisition team will guide you through the interview process. Looking forward to connecting with you!
OKX
Associate General Counsel
San Jose, USA
San Jose, USA
Full time
Office
Who We Are
At OKX, we are leading the way in reshaping the future through technology. Established in 2017, our focus is on revolutionizing global systems with our state-of-the-art digital asset exchange, Web3 portal, and blockchain ecosystems. By offering a wide array of sophisticated products, solutions, and trading tools, we are transforming the financial ecosystem. Trusted by over 50 million users across 180 countries, OKX empowers individuals to delve into the realm of Web3. With a dedication to innovation and a comprehensive range of products and services, we envision a world of financial accessibility supported by blockchain technology and decentralized finance.
We thrive on innovation, social responsibility, and diversity, with more than 3,000 employees worldwide. Our belief in embracing diversity and inclusion underscores our commitment to driving long-term value for the industry. Join us in building the future!
About the Team
The Global Legal team at OKX offers legal advice and support to OKX and its affiliates across various legal practice areas and locations, collaborating with teams throughout the company to facilitate business growth. With over 20 attorneys globally, we handle legal matters in more than 100 countries. Operating from our headquarters in San Jose, California, OKX serves customers worldwide with offices in the United States, Europe, the Middle East, Asia, and Australia.
About the Opportunity
As an Associate General Counsel at OKX, you will oversee global token listing procedures and provide legal support to the Compliance department. Collaborating with the Global Legal team and business leaders, this role is based in either our San Jose, San Francisco, or New York office three days a week, with remote work options for the remaining two days. The ideal candidate will have experience in the cryptocurrency/digital asset space, working for a respected law firm or reputable financial services, technology, or cryptocurrency company. Strong writing and analytical skills are a must, along with experience in cryptocurrency/digital assets, securities law, white collar investigations, and compliance programs.
We offer a competitive salary, bonus structure, excellent benefits, and the opportunity to work in an industry at the forefront of financial services innovation.
Responsibilities
Provide legal support in diverse areas, including token listings, compliance, product promotion, global regulatory matters, contract negotiation, and partnerships
Manage outside counsel and align legal advice with the company's business plans and risk tolerance
Assist the litigation and regulatory practice group on global regulatory matters when needed
Collaborate with product and business development teams to achieve company-wide projects and goals
Address legal requests from all business sectors and provide strategic legal advice aligned with business objectives
Requirements
Active bar membership (CA preferred) or eligibility to practice in California as in-house counsel
Strong legal background from a top-tier law firm or in-house legal team, ideally in the cryptocurrency/digital assets sector
Understanding of global regulatory environments and ability to interpret legislation and guidance
Analytical skills with the capacity to tackle complex problems
Detail-oriented, driven, with a passion for knowledge-sharing
Experience in cryptocurrency, blockchain technology, and regulatory landscape
Ability to work independently in a fast-paced, multicultural environment
Nice to Haves
Proficiency in the blockchain industry, cryptocurrency, smart contracts, decentralized applications
Experience with cross-jurisdictional matters and global legal teams
Adaptability in navigating evolving legal landscapes and ambiguity
Perks & Benefits
Competitive total compensation package
Learning and development programs
Team building activities and company events
Wellness and meal allowances
Comprehensive healthcare for employees and dependents
Additional benefits shared during the recruitment process
Equal Opportunity
At OKX, we are committed to providing equal employment opportunities, irrespective of race, color, religion, gender, sexual orientation, age, disability, or veteran status. We welcome applicants in compliance with the San Francisco Fair Chance Ordinance. Salary ranges from $140,000 to $228,000 depending on various factors including knowledge, skills, experience, and location. Performance bonuses and incentives are part of the total compensation package. Apply through the OKX careers site.
At OKX, we are leading the way in reshaping the future through technology. Established in 2017, our focus is on revolutionizing global systems with our state-of-the-art digital asset exchange, Web3 portal, and blockchain ecosystems. By offering a wide array of sophisticated products, solutions, and trading tools, we are transforming the financial ecosystem. Trusted by over 50 million users across 180 countries, OKX empowers individuals to delve into the realm of Web3. With a dedication to innovation and a comprehensive range of products and services, we envision a world of financial accessibility supported by blockchain technology and decentralized finance.
We thrive on innovation, social responsibility, and diversity, with more than 3,000 employees worldwide. Our belief in embracing diversity and inclusion underscores our commitment to driving long-term value for the industry. Join us in building the future!
About the Team
The Global Legal team at OKX offers legal advice and support to OKX and its affiliates across various legal practice areas and locations, collaborating with teams throughout the company to facilitate business growth. With over 20 attorneys globally, we handle legal matters in more than 100 countries. Operating from our headquarters in San Jose, California, OKX serves customers worldwide with offices in the United States, Europe, the Middle East, Asia, and Australia.
About the Opportunity
As an Associate General Counsel at OKX, you will oversee global token listing procedures and provide legal support to the Compliance department. Collaborating with the Global Legal team and business leaders, this role is based in either our San Jose, San Francisco, or New York office three days a week, with remote work options for the remaining two days. The ideal candidate will have experience in the cryptocurrency/digital asset space, working for a respected law firm or reputable financial services, technology, or cryptocurrency company. Strong writing and analytical skills are a must, along with experience in cryptocurrency/digital assets, securities law, white collar investigations, and compliance programs.
We offer a competitive salary, bonus structure, excellent benefits, and the opportunity to work in an industry at the forefront of financial services innovation.
Responsibilities
Provide legal support in diverse areas, including token listings, compliance, product promotion, global regulatory matters, contract negotiation, and partnerships
Manage outside counsel and align legal advice with the company's business plans and risk tolerance
Assist the litigation and regulatory practice group on global regulatory matters when needed
Collaborate with product and business development teams to achieve company-wide projects and goals
Address legal requests from all business sectors and provide strategic legal advice aligned with business objectives
Requirements
Active bar membership (CA preferred) or eligibility to practice in California as in-house counsel
Strong legal background from a top-tier law firm or in-house legal team, ideally in the cryptocurrency/digital assets sector
Understanding of global regulatory environments and ability to interpret legislation and guidance
Analytical skills with the capacity to tackle complex problems
Detail-oriented, driven, with a passion for knowledge-sharing
Experience in cryptocurrency, blockchain technology, and regulatory landscape
Ability to work independently in a fast-paced, multicultural environment
Nice to Haves
Proficiency in the blockchain industry, cryptocurrency, smart contracts, decentralized applications
Experience with cross-jurisdictional matters and global legal teams
Adaptability in navigating evolving legal landscapes and ambiguity
Perks & Benefits
Competitive total compensation package
Learning and development programs
Team building activities and company events
Wellness and meal allowances
Comprehensive healthcare for employees and dependents
Additional benefits shared during the recruitment process
Equal Opportunity
At OKX, we are committed to providing equal employment opportunities, irrespective of race, color, religion, gender, sexual orientation, age, disability, or veteran status. We welcome applicants in compliance with the San Francisco Fair Chance Ordinance. Salary ranges from $140,000 to $228,000 depending on various factors including knowledge, skills, experience, and location. Performance bonuses and incentives are part of the total compensation package. Apply through the OKX careers site.
Figure
Manager, Workforce Management
Charlotte, USA
Charlotte, USA
Full time
Office
About Figure
At Figure, we are transforming the financial services sector through our innovative technology platform. Leveraging our extensive network of partners and loan origination activities, we are on a mission to introduce new products that drive efficiency and transparency within the industry. By integrating cutting-edge technology, Figure is paving the way for more transparent and effective capital markets, fueled by the increasing pool of assets on our platform. Our dedicated team embodies a spirit of innovation, collaboration, and passion for building from the ground up, welcoming individuals with an entrepreneurial mindset who thrive on innovation.
About the Role
We are looking for a dynamic individual to lead our Workforce Management Group within the Customer Support Center as a Workforce Management (WFM) Manager. This role involves overseeing the WFM team to ensure the effective operation of workforce management processes, including scheduling, forecasting accuracy, and promoting seamless communication among team members. The WFM Manager is crucial in aligning workforce strategies with business objectives to enhance operational efficiency and service delivery.
You will be responsible for guiding a team of experienced WFM Analysts in optimizing workforce allocation, setting call center metrics, and achieving operational goals. By fostering collaboration between the WFM team and other departments, you will drive operational excellence and ensure workforce strategies support broader organizational objectives. Additionally, your role will involve spearheading the development and execution of a comprehensive workforce strategy aligned with enterprise goals, facilitating data-driven decision-making across the organization, and delivering actionable insights to support strategic resource management decisions.
What You’ll Do
Lead the WFM team in forecasting, scheduling, support, and real-time adherence activities, taking ownership of call center metrics and goals.
Collaborate with cross-functional teams to optimize workforce allocation and effectiveness across all operational areas.
Drive the development and execution of a comprehensive workforce strategy aligned with business objectives.
Partner with business leaders to identify future capability needs, skill gaps, and recommend workforce enhancements.
Leverage advanced analytics to provide strategic workforce recommendations and enhance service delivery.
Promote a culture of fast-paced, data-driven decision-making throughout the organization.
Deliver accurate and timely insights to executive leaders to support strategic decisions related to resource management and workforce optimization.
What We Look For
5+ years of workforce management experience with a focus on scheduling, forecasting, and real-time adherence in a contact center environment.
2+ years of leadership experience managing high-performing WFM teams.
Proficiency in data analysis and using advanced analytics to drive business decisions.
Expertise in workforce management software and telephony systems.
Strong strategic and analytical thinking skills.
Excellent interpersonal and communication skills.
Ability to maintain a hybrid work policy.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefits including HSA, FSA, 401k, and commuter benefits.
Paid family leave.
Flexible work location options.
Home office and technology stipend.
Continuing education reimbursement.
Team swag deliveries.
Important Note to Candidates For residents in specific locations, the salary range is between $73,040 - $91,300 with up to a 25% Bonus and Equity. Compensation may vary based on experience and location.
Note: Figure will not provide work visas for this position. All hired individuals must verify identity and eligibility to work in the U.S.
At Figure, we are transforming the financial services sector through our innovative technology platform. Leveraging our extensive network of partners and loan origination activities, we are on a mission to introduce new products that drive efficiency and transparency within the industry. By integrating cutting-edge technology, Figure is paving the way for more transparent and effective capital markets, fueled by the increasing pool of assets on our platform. Our dedicated team embodies a spirit of innovation, collaboration, and passion for building from the ground up, welcoming individuals with an entrepreneurial mindset who thrive on innovation.
About the Role
We are looking for a dynamic individual to lead our Workforce Management Group within the Customer Support Center as a Workforce Management (WFM) Manager. This role involves overseeing the WFM team to ensure the effective operation of workforce management processes, including scheduling, forecasting accuracy, and promoting seamless communication among team members. The WFM Manager is crucial in aligning workforce strategies with business objectives to enhance operational efficiency and service delivery.
You will be responsible for guiding a team of experienced WFM Analysts in optimizing workforce allocation, setting call center metrics, and achieving operational goals. By fostering collaboration between the WFM team and other departments, you will drive operational excellence and ensure workforce strategies support broader organizational objectives. Additionally, your role will involve spearheading the development and execution of a comprehensive workforce strategy aligned with enterprise goals, facilitating data-driven decision-making across the organization, and delivering actionable insights to support strategic resource management decisions.
What You’ll Do
Lead the WFM team in forecasting, scheduling, support, and real-time adherence activities, taking ownership of call center metrics and goals.
Collaborate with cross-functional teams to optimize workforce allocation and effectiveness across all operational areas.
Drive the development and execution of a comprehensive workforce strategy aligned with business objectives.
Partner with business leaders to identify future capability needs, skill gaps, and recommend workforce enhancements.
Leverage advanced analytics to provide strategic workforce recommendations and enhance service delivery.
Promote a culture of fast-paced, data-driven decision-making throughout the organization.
Deliver accurate and timely insights to executive leaders to support strategic decisions related to resource management and workforce optimization.
What We Look For
5+ years of workforce management experience with a focus on scheduling, forecasting, and real-time adherence in a contact center environment.
2+ years of leadership experience managing high-performing WFM teams.
Proficiency in data analysis and using advanced analytics to drive business decisions.
Expertise in workforce management software and telephony systems.
Strong strategic and analytical thinking skills.
Excellent interpersonal and communication skills.
Ability to maintain a hybrid work policy.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefits including HSA, FSA, 401k, and commuter benefits.
Paid family leave.
Flexible work location options.
Home office and technology stipend.
Continuing education reimbursement.
Team swag deliveries.
Important Note to Candidates For residents in specific locations, the salary range is between $73,040 - $91,300 with up to a 25% Bonus and Equity. Compensation may vary based on experience and location.
Note: Figure will not provide work visas for this position. All hired individuals must verify identity and eligibility to work in the U.S.