Customer Success Contractor - Night & Weekend Shifts
Status
Makati, Philippines
Full time
Office
Compensation is not specified
Role
CTO
Description
Customer Success Contract Position Available - Remote Role in Manila and Makati
Blue Cube Services is looking for enthusiastic individuals interested in working remotely as Customer Success contractors. This project involves collaborating with a major software platform for digital assets. This self-employed contractor role compensates earners in cryptocurrency, necessitating personal responsibility for tax declarations.
Successful candidates will become crucial members of the global Customer Success team, working alongside experts in cryptocurrency wallets, trading support, and live-chat assistance on a fully remote contract basis. The key responsibility is to provide exceptional service to customers seeking help with their cryptocurrency wallets, exchanges, and other product offerings. This includes resolving customer inquiries through the Zendesk ticketing system and engaging on live-chat platforms to ensure a smooth and positive customer experience.
Applicants should be able to commit to a minimum of 30 hours per week with a maximum of 50 hours per week, predominantly during nights and weekends. We are not looking for agents for weekday daytime shifts at this time. Work schedules may fluctuate weekly, so flexibility is essential. Candidates are expected to be available during the specified hours within the following time frames:
Weekdays (Monday-Friday):
- Shifts available between 7:00 pm and 5:00 am local time in Manila.
Weekends (Saturday-Sunday):
- Day Shift: 5:00 am - 7:00 pm (Manila)
- Night Shift: 7:00 pm - 5:00 am (Manila)
Applicants should specify which schedule they can commit to when submitting their application. Working a minimum of 30 hours weekly, flexibility and availability during the designated hours are essential.
RESPONSIBILITIES:
First-Line Ticket Resolution:
- Respond promptly to customer inquiries via Zendesk (webforms, chats, and emails).
- Efficiently resolve first-line tickets concerning account inquiries, transaction issues, and general product information.
Product Knowledge:
- Develop a thorough understanding of Blockchain.com products and services.
- Stay updated on industry trends and developments related to blockchain technology and cryptocurrencies.
Problem-Solving:
- Analyze customer issues and provide clear, timely solutions.
- Collaborate with team members and QA agents to address and resolve complex issues as required.
Communication:
- Maintain professionalism and positivity in written and verbal communication.
- Explain complex concepts in a customer-friendly manner.
Documentation:
- Record customer interactions, issues, and solutions in our ticketing system.
- Assist in creating and updating a comprehensive knowledge base for customer support.
Quality Assurance:
- Ensure all responses align with company policies and guidelines.
- Participate in ongoing training to stay informed on platform updates and industry best practices.
REQUIREMENTS:
- Minimum age of 18.
- At least 1 year of experience in a call center or support center environment.
- Demonstrated commitment to professionalism, including punctuality and reliability.
- Access to a laptop with a camera or webcam and a phone with Google Authenticator capability.
- Familiarity with Live Chat and Zendesk preferred.
- Strong written and verbal communication skills in English.
- Ability to work scheduled shifts with flexibility.
- Effective problem-solving skills.
- Empathy towards customer challenges and concerns.
- Cryptocurrency knowledge preferred but not required.
- Willingness to undergo further background/security checks if necessary.
COMPENSATION & PERKS:
- Training in crypto and customer success service provided by our client's global training team.
- Competitive compensation in cryptocurrency.
- Progression opportunities for high-performing individuals.
- Remote work capability.
APPLICATION:
- CV (Resume)
- LinkedIn profile.
Skills Required
bluecubeservices
Website
Not specified
Company size
Not specified
Location
United States
Description
The world's leading experts in providing customer success and user operations support to our global fintech and cryptocurrency partners!
Status
Exodus
Senior Cloud Security Engineer
Full time
Remote
Join a mission-driven team at Exodus that is redefining security standards in the cloud, beginning with our AWS-based infrastructure. We are seeking a Senior Cloud Security Engineer who excels in a challenging environment and is fueled by an unwavering dedication to innovation in cloud security and cost efficiency. In this role, you will take the lead in advancing our cloud security framework to ensure secure, scalable solutions. If you are a problem-solver who thrives in a dynamic team that pushes the boundaries of cloud technology, we welcome you aboard.
Responsibilities
Evaluate and improve existing AWS cloud security protocols.
Perform audits of AWS services to enhance security setups and cost efficiency.
Implement security frameworks and best practices to safeguard data and infrastructure.
Develop and execute a comprehensive plan to enhance security architecture, emphasizing monitoring and intrusion detection.
Provide expert guidance and training on cloud security best practices and AWS technologies.
Review and approve new DevOps infrastructure plans for compliance with security standards.
Qualifications
Proficiency in AWS services (EC2, EKS, Lambda, S3, VPC) and security tools (AWS GuardDuty, Security Hub, Inspector, Detective, Macie).
Deep understanding of network security, encryption, IAM, and compliance standards.
Experience managing security monitoring, logging, and alert systems.
Skilled in Infrastructure as Code (IaC) using AWS CloudFormation or Terraform.
Knowledgeable about CI/CD pipeline security.
Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
Advanced certifications such as AWS Certified Security Specialty, CISSP, or equivalent.
Previous leadership or mentorship experience in cloud security environments.
About Exodus
Exodus is a multi-asset cryptocurrency wallet with an integrated exchange feature. Since 2015, we have operated as a distributed team, driven by our mission to transition half of the world to the crypto financial system by 2030. To achieve this vision, we seek individuals who are motivated by our goal and passionate about their profession.
What We Offer
Flexibility to work remotely and on a flexible schedule.
Opportunity to contribute to shaping the future of the internet of value through cryptocurrencies.
Collaborative and feedback-driven work culture.
Room for growth and development.
Competitive pay and benefits.
Compensation in Bitcoin with adjustments for price changes and exchange fees.
Comprehensive toolset provided for the job.
Benefits
Comprehensive health coverage for you and partial coverage for dependents.
Covered dental insurance.
Generous paid time off allowance and flexibility in work schedule.
Bereavement support with full salary coverage for two weeks.
Parental leave with fully paid 13 weeks and flexible work options for the primary caregiver.
Assistance with tax implications of payment in Bitcoin.
To apply:
Initial recruitment interview focused on understanding your fit with our mission.
Interview with the hiring manager to assess role alignment and your skills.
Focus interviews with potential colleagues to explore competency alignment.
Salary Range: $150,000—$200,000 USD
Responsibilities
Evaluate and improve existing AWS cloud security protocols.
Perform audits of AWS services to enhance security setups and cost efficiency.
Implement security frameworks and best practices to safeguard data and infrastructure.
Develop and execute a comprehensive plan to enhance security architecture, emphasizing monitoring and intrusion detection.
Provide expert guidance and training on cloud security best practices and AWS technologies.
Review and approve new DevOps infrastructure plans for compliance with security standards.
Qualifications
Proficiency in AWS services (EC2, EKS, Lambda, S3, VPC) and security tools (AWS GuardDuty, Security Hub, Inspector, Detective, Macie).
Deep understanding of network security, encryption, IAM, and compliance standards.
Experience managing security monitoring, logging, and alert systems.
Skilled in Infrastructure as Code (IaC) using AWS CloudFormation or Terraform.
Knowledgeable about CI/CD pipeline security.
Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
Advanced certifications such as AWS Certified Security Specialty, CISSP, or equivalent.
Previous leadership or mentorship experience in cloud security environments.
About Exodus
Exodus is a multi-asset cryptocurrency wallet with an integrated exchange feature. Since 2015, we have operated as a distributed team, driven by our mission to transition half of the world to the crypto financial system by 2030. To achieve this vision, we seek individuals who are motivated by our goal and passionate about their profession.
What We Offer
Flexibility to work remotely and on a flexible schedule.
Opportunity to contribute to shaping the future of the internet of value through cryptocurrencies.
Collaborative and feedback-driven work culture.
Room for growth and development.
Competitive pay and benefits.
Compensation in Bitcoin with adjustments for price changes and exchange fees.
Comprehensive toolset provided for the job.
Benefits
Comprehensive health coverage for you and partial coverage for dependents.
Covered dental insurance.
Generous paid time off allowance and flexibility in work schedule.
Bereavement support with full salary coverage for two weeks.
Parental leave with fully paid 13 weeks and flexible work options for the primary caregiver.
Assistance with tax implications of payment in Bitcoin.
To apply:
Initial recruitment interview focused on understanding your fit with our mission.
Interview with the hiring manager to assess role alignment and your skills.
Focus interviews with potential colleagues to explore competency alignment.
Salary Range: $150,000—$200,000 USD
Chainlink
Senior Software Engineer - LATAM
Argentina +3
Argentina +3
Full time
Remote
About Us
Chainlink Labs is a leading developer of Chainlink, a decentralized computing platform that powers the verifiable web. Chainlink is a widely recognized platform for accessing real-world data, offchain computation, and secure cross-chain interoperability for any blockchain. Collaborating with prestigious financial institutions like Swift, DTCC, and ANZ, Chainlink Labs facilitates the development of verifiable applications for banking, DeFi, global trade, and gaming. Additionally, the company works with prominent Web3 teams such as Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs has been acknowledged as one of Newsweek's 100 Most Loved Workplaces in both the United States and the United Kingdom in 2023.
The Engineering Team
At Chainlink Labs, our engineering team focuses on enhancing the scale and capabilities of decentralized applications in the industry. The Chainlink Network boasts a market share of over 70% in the oracle space, addressing real-world problems by enabling smart contracts to securely interact with off-chain data and computations.
We seek talented and motivated individuals who collaborate effectively to tackle intricate challenges, drive product impact, and evolve as builders. Join us in shaping the future of blockchain technology and decentralized finance.
We are currently seeking skilled individuals to join various core engineering teams, including:
CCIP: Developing the Cross-Chain Interoperability Protocol to enhance interoperability between blockchains.
Blockchain Integrations: Managing integrations of upcoming blockchains into the Chainlink platform while establishing relationships with founding engineers.
VRF & Capital Markets: Creating innovative solutions to bridge the gap between decentralized and traditional finance using CCIP.
Requirements
Minimum of 5 years of professional engineering experience in a collaborative product-driven environment.
Expertise in one or more core languages like Golang, Typescript, Solidity, or Rust.
Passion for blockchain, web3, and decentralized technologies.
Strong written and verbal communication skills in English.
Proficiency in computer science fundamentals.
Ability to work effectively as part of a distributed team spread across different time zones.
Preferred Requirements
Experience in directly managing project progress, dependencies, and risk mitigation with stakeholders.
Knowledge of blockchain and other Web 3.0 technologies either as a web3 developer or backend service developer.
Active participation in the open-source community.
Track record of mentoring and supporting junior developers.
Our Selection Process
We have a role-agnostic hiring process for core engineering teams, determining fit based on competencies and aligning candidates with the right team throughout the process. Candidates get a chance to interact with engineers and leadership from our core teams to determine mutual compatibility.
If you have a preference for a specific team, please feel free to indicate your choice.
All positions at Chainlink Labs are remote and globally based. Candidates are expected to have overlapping working hours with Eastern Standard Time (EST) unless specified otherwise.
Commitment to Equal Opportunity
Chainlink Labs upholds equal employment opportunities for all applicants in accordance with relevant laws and regulations. Applicants requiring assistance or accommodation due to a disability or special need during the application or recruitment process can notify us through a provided form.
Global Data Privacy Notice for Job Candidates and Applicants
Information collected from your Chainlink Labs Careers profile and any job applications is subject to our Privacy Policy. By submitting an application, you consent to the use and processing of your data as necessary.
Chainlink Labs is a leading developer of Chainlink, a decentralized computing platform that powers the verifiable web. Chainlink is a widely recognized platform for accessing real-world data, offchain computation, and secure cross-chain interoperability for any blockchain. Collaborating with prestigious financial institutions like Swift, DTCC, and ANZ, Chainlink Labs facilitates the development of verifiable applications for banking, DeFi, global trade, and gaming. Additionally, the company works with prominent Web3 teams such as Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs has been acknowledged as one of Newsweek's 100 Most Loved Workplaces in both the United States and the United Kingdom in 2023.
The Engineering Team
At Chainlink Labs, our engineering team focuses on enhancing the scale and capabilities of decentralized applications in the industry. The Chainlink Network boasts a market share of over 70% in the oracle space, addressing real-world problems by enabling smart contracts to securely interact with off-chain data and computations.
We seek talented and motivated individuals who collaborate effectively to tackle intricate challenges, drive product impact, and evolve as builders. Join us in shaping the future of blockchain technology and decentralized finance.
We are currently seeking skilled individuals to join various core engineering teams, including:
CCIP: Developing the Cross-Chain Interoperability Protocol to enhance interoperability between blockchains.
Blockchain Integrations: Managing integrations of upcoming blockchains into the Chainlink platform while establishing relationships with founding engineers.
VRF & Capital Markets: Creating innovative solutions to bridge the gap between decentralized and traditional finance using CCIP.
Requirements
Minimum of 5 years of professional engineering experience in a collaborative product-driven environment.
Expertise in one or more core languages like Golang, Typescript, Solidity, or Rust.
Passion for blockchain, web3, and decentralized technologies.
Strong written and verbal communication skills in English.
Proficiency in computer science fundamentals.
Ability to work effectively as part of a distributed team spread across different time zones.
Preferred Requirements
Experience in directly managing project progress, dependencies, and risk mitigation with stakeholders.
Knowledge of blockchain and other Web 3.0 technologies either as a web3 developer or backend service developer.
Active participation in the open-source community.
Track record of mentoring and supporting junior developers.
Our Selection Process
We have a role-agnostic hiring process for core engineering teams, determining fit based on competencies and aligning candidates with the right team throughout the process. Candidates get a chance to interact with engineers and leadership from our core teams to determine mutual compatibility.
If you have a preference for a specific team, please feel free to indicate your choice.
All positions at Chainlink Labs are remote and globally based. Candidates are expected to have overlapping working hours with Eastern Standard Time (EST) unless specified otherwise.
Commitment to Equal Opportunity
Chainlink Labs upholds equal employment opportunities for all applicants in accordance with relevant laws and regulations. Applicants requiring assistance or accommodation due to a disability or special need during the application or recruitment process can notify us through a provided form.
Global Data Privacy Notice for Job Candidates and Applicants
Information collected from your Chainlink Labs Careers profile and any job applications is subject to our Privacy Policy. By submitting an application, you consent to the use and processing of your data as necessary.
enodaltd enodaltd
Senior Embedded Software Engineer
Edinburgh, UK
Edinburgh, UK
Full time
Office
We are seeking a skilled Senior Embedded Software Engineer to join our growing team based in Edinburgh. As part of Enoda, you will play a crucial role in shaping software architecture and hardware/software interfaces for products specifically aimed at addressing the energy trilemma.
Company Overview:
Enoda is at the forefront of energy platforms, creating cutting-edge technologies for grid operators and developers to eliminate barriers to decarbonization. Our innovative hardware and software solutions seamlessly integrate with current infrastructure, empowering the grid to self-balance and maintain system stability. We are a purpose-driven organization dedicated to enabling global prosperity through 100% renewable energy.
Responsibilities:
Designing embedded software solutions based on system architecture
Drafting and managing software requirements
Defining software architecture and hardware/software interfaces
Integrating high-speed ADC, DAC, PWM, and communication devices
Supervising software integration with power electronics equipment
Establishing communication protocols and implementing peer-to-peer communication systems
Conducting testing, evaluation, and characterization of software
Contributing to technology and product roadmap development
Creating and sustaining software releases
Required Experience:
Demonstrated expertise in embedded dynamic control design
Proficiency in communication protocols like SPI, UART, I2C, RS232, and Ethernet (UDP/TCP/IP)
Extensive experience in microcontrollers programming
Strong background in systems integration
Comprehensive understanding of schematic capture
Familiarity with agile methodologies in development
Preferred Skills:
Prior involvement in the TI C2000 Digital Power environment and GIT knowledge
Proficiency in embedded C/C++, Python
Interview Process:
Screening call with the Talent Acquisition team (Virtual)
Initial Interview with the Hiring Manager and wider team (In-Person or Virtual)
Final Interview with the Hiring Manager and Engineering Leadership (In-Person or Virtual)
Benefits Offered:
Competitive salary range of £60,000 - £80,000 based on skills and experience
Private Medical Insurance
Flexible Pension plan tailored to individual needs
33 days of annual leave plus Holiday purchase/sell scheme
Dental cash-back program
Cycle-to-Work scheme
Season travel ticket loan
Enhanced company sick pay and Income Protection
Life Assurance
Work Environment:
Enoda promotes a sustainable, inclusive work culture focused on integrity and accountability. We encourage scientific rigor and collaboration to tackle complex challenges as a team.
Equal Opportunity Statement:
As advocates of equality, diversity, and inclusion, we are committed to fostering a fair working environment. We welcome candidates from all backgrounds and are dedicated to providing necessary accommodations during the application and onboarding processes.
For inquiries about the recruitment process, kindly contact us at recruitment@enodatech.com. We are excited to receive your application!
Company Overview:
Enoda is at the forefront of energy platforms, creating cutting-edge technologies for grid operators and developers to eliminate barriers to decarbonization. Our innovative hardware and software solutions seamlessly integrate with current infrastructure, empowering the grid to self-balance and maintain system stability. We are a purpose-driven organization dedicated to enabling global prosperity through 100% renewable energy.
Responsibilities:
Designing embedded software solutions based on system architecture
Drafting and managing software requirements
Defining software architecture and hardware/software interfaces
Integrating high-speed ADC, DAC, PWM, and communication devices
Supervising software integration with power electronics equipment
Establishing communication protocols and implementing peer-to-peer communication systems
Conducting testing, evaluation, and characterization of software
Contributing to technology and product roadmap development
Creating and sustaining software releases
Required Experience:
Demonstrated expertise in embedded dynamic control design
Proficiency in communication protocols like SPI, UART, I2C, RS232, and Ethernet (UDP/TCP/IP)
Extensive experience in microcontrollers programming
Strong background in systems integration
Comprehensive understanding of schematic capture
Familiarity with agile methodologies in development
Preferred Skills:
Prior involvement in the TI C2000 Digital Power environment and GIT knowledge
Proficiency in embedded C/C++, Python
Interview Process:
Screening call with the Talent Acquisition team (Virtual)
Initial Interview with the Hiring Manager and wider team (In-Person or Virtual)
Final Interview with the Hiring Manager and Engineering Leadership (In-Person or Virtual)
Benefits Offered:
Competitive salary range of £60,000 - £80,000 based on skills and experience
Private Medical Insurance
Flexible Pension plan tailored to individual needs
33 days of annual leave plus Holiday purchase/sell scheme
Dental cash-back program
Cycle-to-Work scheme
Season travel ticket loan
Enhanced company sick pay and Income Protection
Life Assurance
Work Environment:
Enoda promotes a sustainable, inclusive work culture focused on integrity and accountability. We encourage scientific rigor and collaboration to tackle complex challenges as a team.
Equal Opportunity Statement:
As advocates of equality, diversity, and inclusion, we are committed to fostering a fair working environment. We welcome candidates from all backgrounds and are dedicated to providing necessary accommodations during the application and onboarding processes.
For inquiries about the recruitment process, kindly contact us at recruitment@enodatech.com. We are excited to receive your application!
Token Metrics
Crypto Social Media Manager(Manila-Remote)
Manila, Philippines
Manila, Philippines
Full time
Remote
Responsibilities
Manage social media advertising campaigns for the company.
Create unique and engaging written and visual content for social media campaigns.
Establish and cultivate a strong online presence through social media.
Monitor and uphold the company's brand image on social media platforms.
Engage with influencers to enhance brand awareness.
Oversee online communities to ensure positive and relevant interactions.
Respond to comments across all social media accounts promptly.
Handle customer service inquiries through social media channels.
Analyze data to evaluate the effectiveness of social media campaigns.
Provide guidance on content creation best practices to employees.
Requirements
Proficient in crypto-related topics such as Defi, Yield Farming, Staking, IDO/IEO.
Experience in posting on various social media platforms like Instagram, Twitter, Facebook, etc.
Familiarity with social media management tools like Hubspot, Sprout Social, and Tubebuddy.
Skilled in community management and engagement through platforms like Telegram, Discord, and support tickets.
Strong copywriting skills geared towards social media marketing.
Demonstrated ability in developing effective social media strategies.
Capable of crafting appropriate messaging for different social media channels.
Proven track record of building and nurturing social media communities.
Understanding of basic graphic design principles.
Previous experience as a Brand Manager in social media.
Ability to measure the performance and success of social media campaigns.
Manage social media advertising campaigns for the company.
Create unique and engaging written and visual content for social media campaigns.
Establish and cultivate a strong online presence through social media.
Monitor and uphold the company's brand image on social media platforms.
Engage with influencers to enhance brand awareness.
Oversee online communities to ensure positive and relevant interactions.
Respond to comments across all social media accounts promptly.
Handle customer service inquiries through social media channels.
Analyze data to evaluate the effectiveness of social media campaigns.
Provide guidance on content creation best practices to employees.
Requirements
Proficient in crypto-related topics such as Defi, Yield Farming, Staking, IDO/IEO.
Experience in posting on various social media platforms like Instagram, Twitter, Facebook, etc.
Familiarity with social media management tools like Hubspot, Sprout Social, and Tubebuddy.
Skilled in community management and engagement through platforms like Telegram, Discord, and support tickets.
Strong copywriting skills geared towards social media marketing.
Demonstrated ability in developing effective social media strategies.
Capable of crafting appropriate messaging for different social media channels.
Proven track record of building and nurturing social media communities.
Understanding of basic graphic design principles.
Previous experience as a Brand Manager in social media.
Ability to measure the performance and success of social media campaigns.
Jack Morty
International Traffic Testing
New Delhi, India
New Delhi, India
Part time
Remote
We are looking for a qualified specialist to test international traffic by generating messages to mobile numbers. I have a large amount of data and am ready to provide all the necessary information and tools to complete the task. The work is very simple, its essence in a nutshell is to generate messages to numbers using services. Who is suitable for this job? A school or college student who wants to earn money by performing a simple task.A person who is looking for their first job.A person who wants to work remotely.Who are we looking for? A person who has constant access to the Internet.A person who has good computer skills.Work experience is not required for this job, we consider people without work experience.