Product Operator
Full time
Remote
Compensation is not specified
Role
Product Manager
Description
HOTCOIN is a leading cryptocurrency exchange dedicated to providing a secure and user- friendly platform for trading digital assets. We are committed to fostering innovation and accessibility in the blockchain space, offering a wide range of cryptocurrencies for trading and investment.
We are looking for a detail-oriented and proactive Product Operator with a deep understanding of cryptocurrency and blockchain technology. The ideal candidate will have experience in product management, user support, and customer service, along with a passion for delivering outstanding user experiences. As part of our team, you will play a key role in managing the operations and user interactions of our blockchain products, and driving continuous improvement to enhance user satisfaction and engagement.
Responsibilities:
- Manage the day-to-day operations of our blockchain products, including monitoring user activity, addressing user inquiries and issues, and ensuring the smooth functioning of product features and functionalities.
- Serve as the primary point of contact for user support and customer service, responding to user inquiries, troubleshooting technical issues, and providing timely and effective resolutions.
- Collaborate with cross-functional teams, including product development, engineering, marketing, and customer support, to prioritize and address user feedback, feature requests, and product enhancements.
- Conduct user testing and feedback sessions to gather insights and identify opportunities for improving the user experience and optimizing product performance.
- Monitor key product metrics and performance indicators, such as user engagement, retention, and satisfaction, and implement strategies to achieve product goals and objectives.
- Develop and maintain product documentation, knowledge base articles, and user guides to support user onboarding, adoption, and education.
- Stay informed about industry trends, regulatory developments, and competitor activities, and incorporate relevant insights into product strategies and roadmap planning.
- Contribute to the development and execution of product marketing and communication initiatives, including product launches, promotional campaigns, and user engagement activities.
Requirements:
- Bachelor's degree or equivalent in Business, Marketing, Computer Science, or a related field.
- Strong understanding of cryptocurrency and blockchain technology, and a passion for decentralized technologies and digital assets.
- Proven track record of managing the operations and user experience of digital products, with a focus on delivering exceptional user satisfaction and engagement.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with users, cross-functional teams, and stakeholders.
- Detail-oriented with strong problem-solving skills, and the ability to prioritize tasks and manage multiple projects simultaneously.
- Familiarity with product management tools and platforms, such as Jira, Trello, or Asana, to track tasks, milestones, and project progress.
Skills Required
Hotcoin
Website
www.hotcoin.comCompany size
Not specified
Location
Australia
Description
Hotcoin is a global blockchain digital asset international platform brings users with warm & cozy. Since its establishment, Hotcoin has provided trading and investment services for more than one hundred high-quality blockchain asset categories for millions of users from over 97 countries and regions around the world. Hotcoin is one of the leading platforms for global crypto asset trading services.
Bitpanda
Senior Associate, Hyperautomation Operations
Austria +1
Austria +1
Full time
Office
About the Company
Our company was established in 2014 in Vienna, Austria with a mission to simplify wealth creation and empower individuals to achieve financial freedom. We offer a user-friendly platform that allows both novice and experienced investors to trade in various financial assets, including cryptocurrencies, stocks, precious metals, and commodities. With a global team serving over 4 million customers, we are recognized as one of the safest and most secure investment platforms in Europe.
Based in Austria and operating across Europe, our team comprises dynamic individuals who are passionate about driving innovation and creating impactful solutions. Working together seamlessly as one team, we strive to stay at the forefront of the industry.
Your Role
As a key member of Bitpanda's Hyperautomation team, you will play a crucial role in developing scalable automation solutions using cutting-edge technologies such as RPAs, Test Automation, BPMS, and ML. Your responsibilities will include managing and coordinating bots and workflows, creating and maintaining scripts for process monitoring, setting up automations and integrations, and handling IT infrastructure maintenance.
Requirements
Minimum of 1 year of experience in operations and support solutions such as UiPath RPA, BPMS, or ML
Ability to thrive in a fast-paced environment with tight deadlines
Strong commitment to Bitpanda's mission and a drive to actively shape the financial services and crypto industry
Ideally familiar with scripting languages (e.g., Python, C#), databases (e.g., MySQL, Oracle), and cloud environments
Benefits
Hybrid working model with 60 "work from anywhere" days
Competitive compensation package including participation in the Bitpanda stock option plan
Comprehensive benefits programs aligned with our flexibility-first approach
Exclusive premiums for trading on Bitpanda
Company-wide and team events, both virtual and in-person
Bitpanda swag to embody our brand
Above all, this role offers the opportunity to learn and grow with Bitpanda as we strive to become the top investment platform in Europe.
Bitpanda is committed to creating an inclusive and diverse workplace based on trust and mutual respect. We value a team that represents a wide range of backgrounds, perspectives, and talents.
Our company was established in 2014 in Vienna, Austria with a mission to simplify wealth creation and empower individuals to achieve financial freedom. We offer a user-friendly platform that allows both novice and experienced investors to trade in various financial assets, including cryptocurrencies, stocks, precious metals, and commodities. With a global team serving over 4 million customers, we are recognized as one of the safest and most secure investment platforms in Europe.
Based in Austria and operating across Europe, our team comprises dynamic individuals who are passionate about driving innovation and creating impactful solutions. Working together seamlessly as one team, we strive to stay at the forefront of the industry.
Your Role
As a key member of Bitpanda's Hyperautomation team, you will play a crucial role in developing scalable automation solutions using cutting-edge technologies such as RPAs, Test Automation, BPMS, and ML. Your responsibilities will include managing and coordinating bots and workflows, creating and maintaining scripts for process monitoring, setting up automations and integrations, and handling IT infrastructure maintenance.
Requirements
Minimum of 1 year of experience in operations and support solutions such as UiPath RPA, BPMS, or ML
Ability to thrive in a fast-paced environment with tight deadlines
Strong commitment to Bitpanda's mission and a drive to actively shape the financial services and crypto industry
Ideally familiar with scripting languages (e.g., Python, C#), databases (e.g., MySQL, Oracle), and cloud environments
Benefits
Hybrid working model with 60 "work from anywhere" days
Competitive compensation package including participation in the Bitpanda stock option plan
Comprehensive benefits programs aligned with our flexibility-first approach
Exclusive premiums for trading on Bitpanda
Company-wide and team events, both virtual and in-person
Bitpanda swag to embody our brand
Above all, this role offers the opportunity to learn and grow with Bitpanda as we strive to become the top investment platform in Europe.
Bitpanda is committed to creating an inclusive and diverse workplace based on trust and mutual respect. We value a team that represents a wide range of backgrounds, perspectives, and talents.
Wallet
Customer support specialist
Full time
Remote
Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Customer support specialist to join our team.
Responsibilities:
Provide customer support via written communication channels (in Russian and English).
Analyze situations and resolve customer problems.
Collaborate with internal project departments to resolve customer issues.
Work with internal documentation and prepare reports.
Participate in developing the knowledge base (instructions, regulations, rules).
Qualifications:
Experience in customer support (experience in written communication channels is a plus).
Desire to develop in the field of customer consulting and support.
Fluent oral and written communication skills in English (at least upper-intermediate level).
Proficiency in Microsoft Office.
Ability to multitask.
Experience working with a non-custodial and with appeals on a P2P market would be a plus.
Conditions:
Salary commensurate with experience; we value professionals and are ready to offer above-average income.
Support for your development: conferences, certification, and training with compensation from the company.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Wallet is an equal opportunity employer.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Customer support specialist to join our team.
Responsibilities:
Provide customer support via written communication channels (in Russian and English).
Analyze situations and resolve customer problems.
Collaborate with internal project departments to resolve customer issues.
Work with internal documentation and prepare reports.
Participate in developing the knowledge base (instructions, regulations, rules).
Qualifications:
Experience in customer support (experience in written communication channels is a plus).
Desire to develop in the field of customer consulting and support.
Fluent oral and written communication skills in English (at least upper-intermediate level).
Proficiency in Microsoft Office.
Ability to multitask.
Experience working with a non-custodial and with appeals on a P2P market would be a plus.
Conditions:
Salary commensurate with experience; we value professionals and are ready to offer above-average income.
Support for your development: conferences, certification, and training with compensation from the company.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Wallet is an equal opportunity employer.
Wallet
Compliance (CCRR) Specialist
Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Compliance (CCRR) Specialist.
Responsibilities:
Manage user requests received by the helpdesk on compliance topics.
Analysing customer transactions to identify and prevent suspicious patterns.
Conducting due diligence checks on user activities.
Process on-chain transactions of users who have not passed KYT verification.
Collaborate with colleagues from other departments on AML issues.
Requirements:
Experience in AML monitoring for 1 year or more.
Analytical mindset.
Knowledge of current AML legislation (of any country) or the latest FATF.
Proficient in handling and analyzing large volumes of data.
Strong communication and negotiation skills.
Proficiency in Russian, and knowledge of English at B1 level.
We seek candidates who can work on a 2/2 schedule from 9 pm to 9 am GMT +3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
20 working days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Compliance (CCRR) Specialist.
Responsibilities:
Manage user requests received by the helpdesk on compliance topics.
Analysing customer transactions to identify and prevent suspicious patterns.
Conducting due diligence checks on user activities.
Process on-chain transactions of users who have not passed KYT verification.
Collaborate with colleagues from other departments on AML issues.
Requirements:
Experience in AML monitoring for 1 year or more.
Analytical mindset.
Knowledge of current AML legislation (of any country) or the latest FATF.
Proficient in handling and analyzing large volumes of data.
Strong communication and negotiation skills.
Proficiency in Russian, and knowledge of English at B1 level.
We seek candidates who can work on a 2/2 schedule from 9 pm to 9 am GMT +3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
20 working days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Wallet
Head of Analytics
Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
We need a Head of Analytics who will establish the process of analytics in the company and help increase product metrics. You will have a team of analysts, but we highly value people who not only come to manage, but also know how and love to work hands-on.
Responsibilities
Establish product launch assessment
Establish the process of finding growth points in the product and formulating hypotheses
Leading the analytics department
Requirements
Excellent knowledge of SQL and Python + experience working with BI systems.
We have a data engineer, but it would be great if you understand how the analytical infrastructure and databases work.
You will have to interact with technical teams, product managers, and C-level. You need to be able to explain, clarify and not be afraid to ask difficult and direct questions.
You understand how to turn numbers into actions. We need a person who will influence the strategy and roadmap - initiate actions, not just report on conversion growth.
Experience working in a fast-growing company will be a big plus
You have had successful experience hiring and leading a department of 5+ analysts.
Proficiency in Russian and English from the C1 level, as a significant part of our team, does not speak Russian.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
We need a Head of Analytics who will establish the process of analytics in the company and help increase product metrics. You will have a team of analysts, but we highly value people who not only come to manage, but also know how and love to work hands-on.
Responsibilities
Establish product launch assessment
Establish the process of finding growth points in the product and formulating hypotheses
Leading the analytics department
Requirements
Excellent knowledge of SQL and Python + experience working with BI systems.
We have a data engineer, but it would be great if you understand how the analytical infrastructure and databases work.
You will have to interact with technical teams, product managers, and C-level. You need to be able to explain, clarify and not be afraid to ask difficult and direct questions.
You understand how to turn numbers into actions. We need a person who will influence the strategy and roadmap - initiate actions, not just report on conversion growth.
Experience working in a fast-growing company will be a big plus
You have had successful experience hiring and leading a department of 5+ analysts.
Proficiency in Russian and English from the C1 level, as a significant part of our team, does not speak Russian.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Wallet
Product Analyst
Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We seek a talented Product Analyst to join our team and help us answer critical questions about our users and product performance. We are growing extremely fast, and in our case, you are probably not looking for growth points, but rather for bottlenecks and friction points.
Responsibilities:
Describe analytics events and test that they are sent correctly.
Create reports and dashboards for product launches.
Identify points where conversions and cohorts drop off and find out why.
Qualifications:
3+ years of experience as a marketing/product/data analyst.
Proficiency in SQL with the ability to comprehend and optimize existing code. Familiarity with columnar databases is a plus.
Experience in developing dashboards using any well-known BI system.
Experience in finding the drops in conversion rates and its reasons.
Strong understanding of marketing and product metrics.
Basic knowledge of crypto and blockchain.
Proficiency in Russian and English from the C1 level, as a significant part of our team, does not speak Russian.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Are you a skilled product analyst who loves unravelling the mysteries of user behavior, and unlocking the potential of data? If so, we have the perfect opportunity for you!
Wallet is an equal opportunity employer.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We seek a talented Product Analyst to join our team and help us answer critical questions about our users and product performance. We are growing extremely fast, and in our case, you are probably not looking for growth points, but rather for bottlenecks and friction points.
Responsibilities:
Describe analytics events and test that they are sent correctly.
Create reports and dashboards for product launches.
Identify points where conversions and cohorts drop off and find out why.
Qualifications:
3+ years of experience as a marketing/product/data analyst.
Proficiency in SQL with the ability to comprehend and optimize existing code. Familiarity with columnar databases is a plus.
Experience in developing dashboards using any well-known BI system.
Experience in finding the drops in conversion rates and its reasons.
Strong understanding of marketing and product metrics.
Basic knowledge of crypto and blockchain.
Proficiency in Russian and English from the C1 level, as a significant part of our team, does not speak Russian.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Are you a skilled product analyst who loves unravelling the mysteries of user behavior, and unlocking the potential of data? If so, we have the perfect opportunity for you!
Wallet is an equal opportunity employer.