Senior Agent, Community Operator

Kuala Lumpur, Malaysia
Full time
Office
Compensation is not specified
Role
Customer service
Description

About OKX:

OKX is a leading platform for digital asset trading globally, leveraging blockchain technology to provide advanced financial services to traders. With a wide range of token and futures trading pairs, OKX helps traders optimize their strategies. Serving millions of users in over 100 countries, OKX is recognized as one of the top platforms in the industry, with a daily trading volume of approximately $10 billion. We are committed to driving the adoption of blockchain technology and making a lasting impact on the global economy. Our dedication to innovation and enhancing customer experience sets us apart in the industry.

Responsibilities:

  1. Lead the operation of OKX novice group and develop effective strategies to convert and retain new users.
  2. Manage and moderate various online communities, including Telegram, Discord, and Reddit.
  3. Provide outstanding customer support to the OKX community, fostering trust and loyalty among users.
  4. Monitor and engage with members of the OKX community chat groups to promote positive interactions and enhance engagement.
  5. Identify and explore community-friendly platforms and groups to expand the user base and influence of OKX.
  6. Organize online events, campaigns, and conduct surveys to gather feedback on products and services.
  7. Analyze data and user trends to identify opportunities for improving trading behavior.
  8. Gather user feedback and provide valuable market insights.
  9. Source and onboard Key Opinion Leaders (KOLs).
  10. Contribute to the creation and publication of educational content related to OKX.

Qualifications:

  1. Degree in finance, customer service, or a related field.
  2. Minimum of 2 years of experience as a social media agent, customer service representative, or in a similar role.
  3. Proficiency in spoken and written English and Mandarin (Chinese) to communicate effectively with counterparts in China and Hong Kong.
  4. Ability to work independently in a fast-paced environment.
  5. Willingness to adhere to a given schedule to support 24x7 operations.
  6. Strong interpersonal skills and the ability to handle difficult situations with calmness and professionalism.
  7. Solution-oriented mindset and ability to make efficient decisions to resolve customer issues.
  8. Excellent time management skills and ability to multitask.
  9. Knowledge of Hubspot management, bot setting, and automation is a plus.
  10. Willingness to work at Tun Razak Exchange, within walking distance of MRT TRX.

Benefits & Perks:

  • Competitive remuneration package, including salary, shift allowance, KPI allowance, and annual increment.
  • Meal allowance of up to RM 500 per month.
  • Unlimited transport allowance (terms and conditions apply).
  • Monthly team-building activities.
  • RM 2,500 training and wellness benefits per annum.
  • Yearly bonus.
  • Convenient workplace location with 5 minutes of walking distance to MRT TRX.
  • Insurance coverage for employees and dependents.
  • Opportunities for growth and promotion, with assistance, skill development, mentoring, and training programs.
  • Employee engagement, recognition, and appreciation program.
  • Multinational working environment, providing the opportunity to interact with individuals from diverse backgrounds and cultures.

*Note: The job title has been intentionally removed as per the request.

Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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Principal Product Marketing Manager - Solutions and Competitive Intelligence

Seattle, USA
Seattle, USA
Full time
Remote
Circle is a forward-thinking financial technology company operating in the realm of the advancing internet of money. Our innovative approach enables the seamless transfer of value on a global scale, revolutionizing traditional settlement systems with improved speed and affordability. The opportunities presented by this new digital infrastructure are vast, enhancing global economic prosperity and fostering greater inclusion.

Join our Vibrant Environment:

At Circle, we prioritize transparency, stability, and growth as we expand our reach into prominent global jurisdictions. Speed and efficiency drive our accomplishments, with our team embodying our core values of Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity. Working remotely, Circlers thrive in a collaborative environment that values diversity and open communication to drive success through collective effort.

Your Responsibilities:

We are in search of a Product Marketing Manager with a consultant background and a deep understanding of blockchain and cryptocurrency. In this role, you will spearhead the development of a competitive intelligence function within the product marketing team. Key responsibilities include generating in-depth competitive insights to guide market positioning and messaging for Circle’s products in various industries like banking, fintech, exchanges, payments, and Web3. Team collaboration with product, sales, marketing, and communications departments is essential.

Core Values Expectation:

As a core part of our team, you are expected to uphold our core values:

Multistakeholder: Demonstrate dedication to customers, shareholders, employees, families, and local communities.

Mindful: Embody respect, active listening, and attention to detail.

Driven by Excellence: Pursue excellence relentlessly, aim for customer success, and exhibit unwavering dedication to accomplishing goals.

High Integrity: Prioritize open and honest communication, adhering to high moral and ethical standards.

Key Duties:

Conduct detailed customer research to tailor messaging and marketing strategies for specific market segments.

Develop and lead the competitive intelligence function within the product marketing team.

Collaborate with cross-functional teams to shape product and marketing strategies based on competitive insights.

Maintain a comprehensive competitive landscape repository and offer strategic intelligence to senior stakeholders.

Provide training sessions for sales and marketing on competitive positioning and industry trends.

Engage with industry analysts and conduct primary research to validate competitive assumptions.

Monitor competitor activities to adjust market strategies accordingly.

Requirements:

A minimum of 8 years of relevant experience in B2B product marketing or competitive intelligence, with a preference for management consulting background.

Strong ability to work independently, prioritize tasks effectively, and communicate efficiently.

Excellent analytical and problem-solving skills.

Capability to simplify complex concepts.

Strong relationship-building skills and cross-functional collaboration experience.

Industry experience in crypto/web3 or payments is advantageous.

Passion for innovation in a rapidly evolving industry with no established playbook.

Additional Information:

PERM sponsorship available for qualified candidates.

Compensation ranges account for factors like experience, skill set, and business needs.

Compensation Package: Base Pay Range $175,000 - $225,000, Annual Bonus Target 17.5%, Comprehensive benefits including equity, medical, dental, vision, and 401(k), Flexible vacation policy, Paid sick leave and holidays.

We are a diverse and inclusive employer and comply with E-Verify Program requirements where applicable.

Senior Software Engineer

Bangalore, India +2
Bangalore, India +2
Full time
Office
Who We Are:

FalconX is a leading digital asset platform tailored for institutional clients. Our comprehensive services cover trade execution, credit & treasury management, prime offering, and market making, boasting a track record of facilitating client transactions exceeding $1 trillion. Our operations adhere to regulatory standards, ensuring trust, compliance, and global reach.

We are a cohesive team comprising engineers, product architects, institutional sales and trading professionals, operations specialists, and strategic business experts with diverse backgrounds, including experiences at reputable organizations like Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. Embedded in our core values, we strive for ambition, innovative outcomes, teamwork, agile iteration, and entrepreneurial spirit.

In our dynamic industry landscape, continuous learning is a top priority. We consider both successes and failures as learning opportunities integral to sustaining our growth. With a focus on experimentation and collective development, there are boundless prospects for personal and professional enhancement within our team.

Responsibilities:

Designing and developing customer-centric products and internal tools, ensuring code performance aligns with company coding standards and includes robust unit test coverage. Identifying system bottlenecks and enhancing application response rates.

Collaborating with engineers, product managers, business units, and senior leadership to translate product and technical visions into actionable quarterly roadmaps.

Taking charge of the technical aspects of our infrastructure by aligning platform capabilities with customer requirements through the creation of tailored applications.

Reviewing and monitoring software applications to maintain optimal functionality.

Iterating rapidly to introduce new features, resolve complex issues with simple, user-focused solutions, and deliver high-quality applications.

Providing technical support for platform-related concerns, debugging reported issues efficiently for timely resolution.

Required Qualifications:

Bachelor’s degree in engineering or an equivalent field, preferably in Computer Science.

Minimum of 6 years of experience in software engineering, specifically in the development of large-scale web applications.

At least 2 years of hands-on experience in writing production code using Python, Java, or Golang.

Proficiency with AWS, including familiarity with modern web technologies like AWS cloud services, MySQL databases, Redis caching, and messaging tools such as Kafka/SQS.

Comfortable working on backend systems and exploring backend or datastore functionalities as needed.

Strong grasp of data structures, algorithms, and asynchronous architectures.

Well-versed in current industry technical practices, adaptable to dynamic environments.

Passion for contributing to an open financial system that elevates product offerings.

Excellent communication skills, collaborative mindset, and attention to operational detail.

Inclusivity Statement:

FalconX is committed to cultivating a diverse, inclusive, equitable, and secure work environment for all individuals. Applicants are encouraged to apply regardless of meeting all listed background requirements, skills, or experiences. We are an equal opportunity employer purveying a discrimination-free workplace based on various protected categories as recognized by federal, state, and local laws.

As voluntary participation in identification surveys is constrained by regulatory requirements, responses reflective of applicants' authentic selves are appreciated. The company adheres to equal employment opportunities without discrimination based on various categories delineated by law.

Applicants with disabilities seeking accommodations under applicable acts should contact FalconX's People team for assistance in navigating the application process.

Senior Backend Developer

Europe
Europe
Full time
Remote
Company Overview:

Join a leading Blockchain Gaming Launchpad and Incubation Ecosystem that is driving innovation in the gaming, blockchain, and Web3 industries. The mission is to support project developers and innovators through funding, community building, and a comprehensive support system, shaping the future of gaming and blockchain technology.

Key Responsibilities:

Lead backend services development and maintenance using Node.js, TypeScript, and JavaScript, focusing on clean, efficient, and scalable code.

Design and manage RESTful APIs, integrate third-party APIs, and support business processes and data exchange.

Manage databases (SQL and NoSQL), including design, development, optimization, and ensuring data integrity and security.

Monitor and optimize application performance, especially server-side logic, database interactions, blockchain interactions, and frontend integration.

Conduct code reviews, enforce coding standards, implement unit and integration tests, and maintain high-quality code.

Collaborate with frontend developers to integrate user-facing elements with server-side logic.

Troubleshoot and debug applications, providing effective solutions for minimal downtime.

Utilize DevOps practices, continuous integration, continuous deployment, and cloud services like AWS.

Implement security measures, data protection, and authentication mechanisms.

Provide technical leadership, mentorship, and drive a collaborative team environment.

Stay current on emerging technologies, apply knowledge to improve systems, and focus on scalability and maintenance.

Maintain comprehensive documentation of developed systems.

Team Structure:

Integral part of a multi-disciplinary product development team, working with engineers, designers, product owner, and subject matter experts in a fully remote, global, and agile work environment.

Company Culture:

Promotes user-centric development and continuous improvement in product development.

Career Development Opportunities:

Potential for rapid growth into more technical or managerial roles.

Location:

Remote position with flexible timezone within 9AM-10PM (UTC time).

Requirements:

4+ years of software engineering experience.

Proficiency in back end development with Typescript/Javascript, REST APIs, Express or NestJS, NoSQL and SQL databases.

Interest in the Web3 ecosystem, user-centric development, and technical leadership skills.

Desirable:

Knowledge of Web3 ecosystem, blockchain, payment platforms, AWS infrastructure, and Bachelor's degree in computer science or related field.

Benefits:

21 days of annual holidays plus local bank holidays.

Sick days.

Budget for training/courses.

Budget for work equipment purchase like laptops.

Director, Partnerships - CoinDesk Media & Events (US-Central/West Coast & LATAM)

USA
USA
Full time
Remote
CoinDesk is a prominent media, events, indices, and data company specializing in the global crypto economy. With a rich history since 2013, CoinDesk Media has been at the forefront of narrating the evolution of money and investing, shedding light on the societal and cultural shifts accompanying it. Our accomplished team of journalists delivers top-tier news and valuable insights that provide clarity, understanding, and context. CoinDesk Events convene global crypto, blockchain, and Web3 communities at major events such as Consensus, the world's leading crypto festival. CoinDesk Indices offers specialized knowledge in digital asset indices, data, and research to educate and empower investors.

The Opportunity

CoinDesk is in search of a results-driven business development and sales professional to grow our Media & Events businesses in US-Central/West Coast and Latin American (LATAM) regions. This role involves overseeing areas such as Austin, Buenos Aires, Chicago, Denver, Los Angeles, Mexico City, San Francisco, Sao Paolo, and Seattle, given the borderless nature of digital assets and decentralized protocols. As a pivotal part of our global Partnerships team, you will be responsible for managing and expanding the existing client base, establishing new relationships, and becoming a key figure in the crypto communities of the region. The ideal candidate for this role is highly self-motivated and disciplined with a history of generating opportunities and earning client trust.

The position reports to the Managing Director of the Partnerships team based in New York.

Responsibilities

Formulate and execute strategies for business development aimed at advancing CoinDesk’s presence and dominance in the US-Central/Western & LATAM regions within the global crypto space for media and events.

Enhance and enlarge a predefined client list by offering exceptional customer service and solutions.

Proactively identify and create new revenue streams and business opportunities by cultivating relationships with key stakeholders.

Serve as a reputable advocate for all CoinDesk products, spanning live events, digital media, video, podcasts, newsletters, thought leadership, and webinars.

Develop a strong network and reputation to effectively position the CoinDesk brand for enduring partnerships with both new and existing clients by acting as a trusted advisor capable of maximizing client return on investment.

Set and surpass revenue targets with a focus on tangible results.

Collaborate with the Global Partnerships team and other business units at CoinDesk to achieve shared successes as a cohesive team.

Ensure data accuracy in Salesforce and other relevant systems to track all sales activities and pipeline metrics.

Stay updated on market trends and suggest new products or enhancements to drive revenue growth.

Travel as required for client meetings and relevant industry events.

Requirements

Minimum of 10 years of sales experience in media and/or events within the crypto, global finance, and/or tech sectors.

Profound understanding and enthusiasm for the cryptocurrency and blockchain landscape.

Demonstrated record of accomplishment in driving brand and business objectives while managing client relationships.

Established industry relationships across US-Central/West Coast & LATAM regions.

Exceptional skills in client relationship management and the ability to plan, document, and oversee activities with minimal supervision.

Self-accountability, effective communication, and the ability to take ownership of your role.

Capable of collaborating with colleagues from diverse backgrounds and fields of expertise.

Willingness to travel up to 25% of the time, including extended trips occasionally.

Proficiency in Salesforce, Excel, PowerPoint, Slack, G Suite, and DocuSign.

Excellent oral and written communication abilities.

EQUAL OPPORTUNITY

CoinDesk is dedicated to treating all applicants and employees fairly without discrimination based on factors like race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status/service, disabilities, or any other protected classification under the law. This policy applies to all aspects of employment, from recruitment to benefits access and beyond.

For more insights into our Diversity, Equity, and Inclusion programs, please review our official resources.

ACCOMMODATION

CoinDesk is committed to providing reasonable accommodations for individuals with disabilities. If you require accommodation due to disability during any part of the application process, kindly contact us to make arrangements.

Please note that you will only be contacted by a member of CoinDesk's Talent Acquisition team via an @coindesk.com or @coindesk-indices.com email address regarding any opportunities within CoinDesk. Disregard any communications from other sources. Should you progress to the next stage of our selection process, a member of our team will get in touch to guide you through. We look forward to engaging with you!

Senior Backend Engineer, Core Services

Manila, Philippines
Manila, Philippines
Full time
Office
Senior Backend Engineer, Core Services

Location: Manila, Philippines

About us:

Established by esteemed professionals in mobile gaming, Limit Break upholds deep expertise, personal and industry evolution, and impeccable craft. We are dedicated to unlocking the potential of mobile gaming in transforming digital markets into real-world economies and digital worlds into thriving communities. By leveraging technology, cryptocurrency, and creative vision, we create global connections and enrich experiences for individuals worldwide.

Backed by prominent investors Buckley Ventures & Paradigm Ventures, Limit Break is at the forefront of a rapidly evolving industry. The increasing crypto market capitalization and widespread adoption signify a promising future for blockchain technology, with gaming leading the charge.

About the Role:

Join Limit Break as a skilled backend systems software engineer within the Core Services team. As a senior team member, you will play a key role in shaping engineering practices, fostering a customer-centric culture, and driving innovation in blockchain technology.

Responsibilities:

Architect, develop, and manage high-performance backend services for real-time online applications with a focus on security and scalability

Write clean, reusable, and test-driven production code

Define and advocate for best practices, processes, and API design for backend applications

Collaborate with product teams to translate requirements into actionable items and readily prototype new ideas

Identify and implement new technologies, tools, and techniques to enhance workflow efficiency

Provide mentorship and guidance to other engineers as needed

Requirements:

Bachelor's degree in Computer Science or a related field

5+ years of software engineering experience, with a strong background in backend/server-side development for high-scale services

Proficiency in technologies like GO, Node.js, Python, or C#

Familiarity with relational databases, Unix networking, Docker, and containerization

Proven initiative, ownership mindset, and ability to tackle tasks proactively

Ideal Candidate Profile:

Hands-on experience with AWS and cloud-native application development

Sound knowledge of web application development trends and best practices

Full-stack development expertise, particularly with React, Unity, or C#

Strong interest and background in Web3 and blockchain technology

Focus on security, sustainability, and scalability in project design

Apply now:

If you seek a dynamic role and thrive in challenging environments, join Limit Break by applying at careers@limitbreak.com. Our international blockchain gaming company prioritizes diversity and provides equal employment opportunities, regardless of race, religion, gender, or national origin.