Crypto Customer Success Specialist (Hanoi-Remote)
Hanoi, Vietnam
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
Token Metrics is currently seeking a passionate and dedicated Cryptocurrency Customer Support Specialist who excels in providing exceptional customer service. As a part of our team, you will be responsible for addressing inquiries, resolving issues, and ensuring the satisfaction of our cryptocurrency customers.
Your role will involve investigating and resolving any conflicts arising from customer complaints. It is essential that you maintain a positive and professional attitude at all times while staying informed about our products and services. By maintaining good relationships with customers, you will contribute to achieving outstanding customer service and effective communication with our clients.
Responsibilities
- Maintaining a positive and empathetic attitude towards customers.
- Responding to customer queries and comments promptly.
- Communicating with customers through various channels.
- Resolving customer complaints in a timely manner.
- Developing a comprehensive knowledge of our products to effectively answer questions.
- Processing orders, forms, applications, and customer requests.
- Keeping records of customer interactions, comments, transactions, and complaints.
- Collaborating with the team to improve customer satisfaction and engagement.
- Offering feedback to enhance the efficiency of our customer service process.
- Managing a team of junior customer service representatives as needed.
- Ensuring customer satisfaction by providing professional support.
- Assisting with any other tasks assigned by Token Metrics.
- Identifying and removing spam, scammers, and inappropriate content from our Discord server.
Requirements
- Familiarity with CRM systems, preferably Intercom.
- Proficiency in using community management tools like Telegram and Discord.
- Customer-oriented with the ability to adapt consistently to various customer types.
- Excellent communication and presentation skills.
- Strong multitasking, prioritization, and time management abilities.
Token Metrics employs artificial intelligence-based crypto indices, rankings, and price predictions to help crypto investors build profitable portfolios. We serve a diverse range of customers, including retail investors, traders, and crypto fund managers, across more than 50 countries.
Skills Required
Token Metrics
Website
www.tokenmetrics.comCompany size
Not specified
Location
United States
Description
We are a cryptocurrency investment research firm that uses AI and Machine learning along with our set of data scientists, quant traders, and crypto native research analysts to provide timely insights on more than 6,000 crypto and NFT projects.
Dita Pratiwi
Product Marketing Manager - Cros at Recruitment Room
Full time
Remote
Department: Marketing
Remote status: Fully Remote
Work Sponsorship: Unavailable
Industry: Financial Services
Size: 11-50 employees
Funding: Series unknown - US$ 10M
Required Experience: 3+ Years
Hiring Criteria
Based in -5 to +5 GMT
Minimum 3 years experience in Product Marketing
Prior experience working in leading companies in Web3/Blockchain
Run both scalable and scrappy campaigns across various channels
Demonstrated career growth
Requirements
Self starter, willing to roll up their sleeves with any challenge
At least 3 years experience as a PMM
Run both scalable and scrappy campaigns across various channels
Proven ability to turn data into creative action
High EQ: promote a community culture of kindness, positivity, and inclusivity
Ability to use your depth of knowledge around DeFi, blockchain, and oracles and translate complex concepts to various audiences
Expert in navigating Discord, Discourse and other forums, and Twitter.
Excellent written and verbal communication skills, multiple languages is of course an asset
Nice to have: wordsmithing and designing basic marketing content
Responsibilities
What The Role Entails
Strategy creation and execution: Craft a comprehensive strategy for brand awareness, protocol adoption, and growth of the protocol’s core KPIs.
Build the systems and process for detail oriented execution: Work with product, community, and BD to deliver on your strategy and campaigns in a detail oriented, time conscious, and competitive manner that drives results. Building the systems and processes along the way to most effectively execute.
Data driven decision making: Analyze market trends, competitor activities, user behaviors, and community involvement to inform and optimize on your strategy.
Budget management: Propose and own a marketing budget, including the strategic rationale for events, campaigns, and other resources. Delivering data driven reports on the ROI regularly.
Community and marketing advocacy: Be the advocate for community and marketing efforts on a product and organizational level. We want to grow a world class marketing and community team, help us deliver.
Benefits
Pay packages include competitive salaries & meaningful token options.
Salaries for this role range from $100-160k (USD), and your token allocation can grow with your voting rewards while you participate in the growing ecosystem.
Will pay in stablecoins or fiat
Philosophies for a culture that show we care: Take vacation when you need it, family care, training and development (just to name a few)100% remote, which means we encourage you to create the work environment that you thrive in
At least two team wide offsites a year
Remote status: Fully Remote
Work Sponsorship: Unavailable
Industry: Financial Services
Size: 11-50 employees
Funding: Series unknown - US$ 10M
Required Experience: 3+ Years
Hiring Criteria
Based in -5 to +5 GMT
Minimum 3 years experience in Product Marketing
Prior experience working in leading companies in Web3/Blockchain
Run both scalable and scrappy campaigns across various channels
Demonstrated career growth
Requirements
Self starter, willing to roll up their sleeves with any challenge
At least 3 years experience as a PMM
Run both scalable and scrappy campaigns across various channels
Proven ability to turn data into creative action
High EQ: promote a community culture of kindness, positivity, and inclusivity
Ability to use your depth of knowledge around DeFi, blockchain, and oracles and translate complex concepts to various audiences
Expert in navigating Discord, Discourse and other forums, and Twitter.
Excellent written and verbal communication skills, multiple languages is of course an asset
Nice to have: wordsmithing and designing basic marketing content
Responsibilities
What The Role Entails
Strategy creation and execution: Craft a comprehensive strategy for brand awareness, protocol adoption, and growth of the protocol’s core KPIs.
Build the systems and process for detail oriented execution: Work with product, community, and BD to deliver on your strategy and campaigns in a detail oriented, time conscious, and competitive manner that drives results. Building the systems and processes along the way to most effectively execute.
Data driven decision making: Analyze market trends, competitor activities, user behaviors, and community involvement to inform and optimize on your strategy.
Budget management: Propose and own a marketing budget, including the strategic rationale for events, campaigns, and other resources. Delivering data driven reports on the ROI regularly.
Community and marketing advocacy: Be the advocate for community and marketing efforts on a product and organizational level. We want to grow a world class marketing and community team, help us deliver.
Benefits
Pay packages include competitive salaries & meaningful token options.
Salaries for this role range from $100-160k (USD), and your token allocation can grow with your voting rewards while you participate in the growing ecosystem.
Will pay in stablecoins or fiat
Philosophies for a culture that show we care: Take vacation when you need it, family care, training and development (just to name a few)100% remote, which means we encourage you to create the work environment that you thrive in
At least two team wide offsites a year
Ledger
Commercial Legal Counsel - Ledger Enterprise Services
London, United Kingdom
London, United Kingdom
Full time
Hybrid
Description:
Ledger, established in 2014, is a leading global platform in the digital assets and Web3 space. With headquarters in Paris and Vierzon, and offices across the UK, US, Switzerland, and Singapore, Ledger boasts a team of 900+ professionals dedicated to developing products and services that facilitate secure transactions and management of crypto assets. As a team, we embody values such as Pragmatism, Audacity, Commitment, Trust, and Transparency.
Ledger seeks a driven Commercial Legal Counsel to join the Commercial Legal Team, instrumental in supporting the growth of Ledger Enterprise Services (LES). This pivotal role reports to the Senior Legal Director, operating alongside a diverse team of skilled lawyers. The position offers exposure to cutting-edge legal and commercial aspects within the thriving blockchain and crypto sector.
Responsibilities:
Serve as the primary legal contact for LES, overseeing legal support for commercial ventures.
Assist in creating, reviewing, and finalizing various commercial agreements to meet business and legal standards.
Aid in devising new market strategies, products, and services, offering expert legal advice.
Enhance existing contract templates and construct new ones, collaborating with cross-functional teams.
Conduct research and provide counsel on laws relevant to Ledger and LES.
Spearhead enhancements in legal processes, contract documentation, and operational efficiencies.
Collaborate with other departments to aid in tool development, process refinement, and policy enhancement.
Ensure adherence to KYB processes, promoting progress efficiency.
Provide advice on disputes and assist in crafting compliant solutions to complex business challenges.
Support colleagues and handle diverse legal matters as needed in our dynamic scale-up environment.
Requirements:
Bachelor’s degree in Law or equivalent with GDL/Diploma.
Current Practicing Certificate (English Qualification).
Minimum 5 years' commercial legal experience in Platform as a Service (PaaS) domain.
Proficient in contract drafting and negotiation in English, with strong communication skills.
Detail-oriented, pragmatic, and business-minded.
Ability to work independently, meet deadlines, and manage multiple tasks effectively.
Creative thinker with the capacity to communicate legal information concisely to non-legal professionals.
Collaborative team player enthusiastic about assisting teammates.
Comfortable working in a fast-paced, innovative environment.
Crypto industry knowledge is advantageous but not mandatory.
Benefits:
Equity sharing through stock options.
Flexible hybrid work policy.
Regular social events and amenities in the office.
Comprehensive health insurance including medical, dental, and vision coverage.
Personal development, coaching, fitness programs.
Generous annual paid leave days and national holidays.
Access to high-tech office equipment and gadgets.
Transportation reimbursement.
Employee discounts on Ledger products.
Note: We are committed to providing equal opportunities to all candidates, regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
Ledger, established in 2014, is a leading global platform in the digital assets and Web3 space. With headquarters in Paris and Vierzon, and offices across the UK, US, Switzerland, and Singapore, Ledger boasts a team of 900+ professionals dedicated to developing products and services that facilitate secure transactions and management of crypto assets. As a team, we embody values such as Pragmatism, Audacity, Commitment, Trust, and Transparency.
Ledger seeks a driven Commercial Legal Counsel to join the Commercial Legal Team, instrumental in supporting the growth of Ledger Enterprise Services (LES). This pivotal role reports to the Senior Legal Director, operating alongside a diverse team of skilled lawyers. The position offers exposure to cutting-edge legal and commercial aspects within the thriving blockchain and crypto sector.
Responsibilities:
Serve as the primary legal contact for LES, overseeing legal support for commercial ventures.
Assist in creating, reviewing, and finalizing various commercial agreements to meet business and legal standards.
Aid in devising new market strategies, products, and services, offering expert legal advice.
Enhance existing contract templates and construct new ones, collaborating with cross-functional teams.
Conduct research and provide counsel on laws relevant to Ledger and LES.
Spearhead enhancements in legal processes, contract documentation, and operational efficiencies.
Collaborate with other departments to aid in tool development, process refinement, and policy enhancement.
Ensure adherence to KYB processes, promoting progress efficiency.
Provide advice on disputes and assist in crafting compliant solutions to complex business challenges.
Support colleagues and handle diverse legal matters as needed in our dynamic scale-up environment.
Requirements:
Bachelor’s degree in Law or equivalent with GDL/Diploma.
Current Practicing Certificate (English Qualification).
Minimum 5 years' commercial legal experience in Platform as a Service (PaaS) domain.
Proficient in contract drafting and negotiation in English, with strong communication skills.
Detail-oriented, pragmatic, and business-minded.
Ability to work independently, meet deadlines, and manage multiple tasks effectively.
Creative thinker with the capacity to communicate legal information concisely to non-legal professionals.
Collaborative team player enthusiastic about assisting teammates.
Comfortable working in a fast-paced, innovative environment.
Crypto industry knowledge is advantageous but not mandatory.
Benefits:
Equity sharing through stock options.
Flexible hybrid work policy.
Regular social events and amenities in the office.
Comprehensive health insurance including medical, dental, and vision coverage.
Personal development, coaching, fitness programs.
Generous annual paid leave days and national holidays.
Access to high-tech office equipment and gadgets.
Transportation reimbursement.
Employee discounts on Ledger products.
Note: We are committed to providing equal opportunities to all candidates, regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
Сrypto.com
Customer Experience Team Leader, Bulgaria
Sofia, Bulgaria
Sofia, Bulgaria
Full time
Office
Job Responsibilities
Manage daily operations of the customer service function to ensure smooth operation without disruptions.
Provide guidance, advice, and supervision to team members handling customer service tasks.
Keep the team informed about any changes and updates during shifts.
Handle escalations if needed and offer related advice.
Create shift schedules and monthly plans, and adjust as needed for unexpected circumstances.
Monitor staffing levels, including extra shifts and sick leaves.
Supervise queues for incoming chats/emails to maintain response times.
Recommend operational improvements within the customer service setup, including tools and practices.
Track adherence to performance indicators and provide feedback on their effectiveness.
Generate regular reports on ongoing tasks and the state of customer service.
Job Requirements
Previous experience in managing a customer service team.
Ability to proactively work with management and meet performance goals within established SLAs.
Proficient in English (C1 level of the CEFR or higher).
Willingness to work on different shifts.
Hands-on experience with various communication channels and usage of tools like Zendesk, Intercom, or Slack is advantageous.
Strong customer service orientation and problem-solving skills.
Attention to detail and adaptability to frequent changes.
Good interpersonal, analytical, and problem-solving abilities.
Proficiency in MS Office.
Life @ Crypto.com
Encouraging a culture of proactivity, innovation, and ambition within the team.
Promoting growth by offering opportunities for both personal and professional development.
Creating a supportive work environment where colleagues help one another.
Fostering collaboration to work towards the common goal of increasing cryptocurrency accessibility.
Are you eager to advance your career with us?
Benefits
Competitive salary
Generous annual leave entitlements including special occasions like birthdays and work anniversaries
Opportunities for career progression through internal mobility programs
Work perks such as a crypto.com Visa card upon joining
For information on benefits packages specific to your region, reach out to our talent acquisition team.
About Crypto.com
Established in 2016, Crypto.com caters to over 80 million users and is the world's fastest-growing global cryptocurrency platform. With a vision of Cryptocurrency in Every Wallet™, we prioritize security, privacy, and compliance to drive cryptocurrency adoption and empower innovators for a fairer digital ecosystem.
Find out more at https://crypto.com.
Crypto.com maintains an inclusive work environment that offers opportunities to all. Diversity and inclusion are fundamental values, and we welcome candidates from diverse backgrounds to enhance our team's strength.
Applicants' personal data will be utilized solely for recruitment purposes.
Manage daily operations of the customer service function to ensure smooth operation without disruptions.
Provide guidance, advice, and supervision to team members handling customer service tasks.
Keep the team informed about any changes and updates during shifts.
Handle escalations if needed and offer related advice.
Create shift schedules and monthly plans, and adjust as needed for unexpected circumstances.
Monitor staffing levels, including extra shifts and sick leaves.
Supervise queues for incoming chats/emails to maintain response times.
Recommend operational improvements within the customer service setup, including tools and practices.
Track adherence to performance indicators and provide feedback on their effectiveness.
Generate regular reports on ongoing tasks and the state of customer service.
Job Requirements
Previous experience in managing a customer service team.
Ability to proactively work with management and meet performance goals within established SLAs.
Proficient in English (C1 level of the CEFR or higher).
Willingness to work on different shifts.
Hands-on experience with various communication channels and usage of tools like Zendesk, Intercom, or Slack is advantageous.
Strong customer service orientation and problem-solving skills.
Attention to detail and adaptability to frequent changes.
Good interpersonal, analytical, and problem-solving abilities.
Proficiency in MS Office.
Life @ Crypto.com
Encouraging a culture of proactivity, innovation, and ambition within the team.
Promoting growth by offering opportunities for both personal and professional development.
Creating a supportive work environment where colleagues help one another.
Fostering collaboration to work towards the common goal of increasing cryptocurrency accessibility.
Are you eager to advance your career with us?
Benefits
Competitive salary
Generous annual leave entitlements including special occasions like birthdays and work anniversaries
Opportunities for career progression through internal mobility programs
Work perks such as a crypto.com Visa card upon joining
For information on benefits packages specific to your region, reach out to our talent acquisition team.
About Crypto.com
Established in 2016, Crypto.com caters to over 80 million users and is the world's fastest-growing global cryptocurrency platform. With a vision of Cryptocurrency in Every Wallet™, we prioritize security, privacy, and compliance to drive cryptocurrency adoption and empower innovators for a fairer digital ecosystem.
Find out more at https://crypto.com.
Crypto.com maintains an inclusive work environment that offers opportunities to all. Diversity and inclusion are fundamental values, and we welcome candidates from diverse backgrounds to enhance our team's strength.
Applicants' personal data will be utilized solely for recruitment purposes.
Dragonfly
Investor / Partner — USA Deal Team
NYC, USA
NYC, USA
Full time
Remote
Description
Dragonfly, a prominent global investment firm specializing in crypto ventures, seeks highly skilled individuals to join their dynamic team. Candidates should be deeply passionate about cryptocurrency, with a drive to excel in a fast-paced environment. You will collaborate closely with Managing Partners, key portfolio companies, and influential investors, in an entrepreneurial work setting. Additionally, there will be opportunities for impactful research, publishing, and media involvement.
Key Responsibilities
Identify and evaluate new investment prospects
Perform comprehensive analysis encompassing industry trends, financial assessments, valuation, and due diligence
Offer dedicated support to portfolio companies following investments
Potential engagement in research, publishing, and media activities
Qualifications
Proficiency in venture capital and/or high-growth tech startups
Previous experience in the crypto space, either in investing or operational capacities
Strong analytical capabilities and critical thinking skills
Superior communication, interpersonal, and project management skills
Self-driven with the ability to function autonomously in a dynamic environment
Passion for cryptocurrency and blockchain technology
Strong ethical principles
Familiarity with US time zones
Ability to work flexibly
Desired Skills
Location preference for New York City with an in-office presence
Background in computer science or programming
Open-mindedness and a strong network within the crypto community
Insight into relevant crypto tools and platforms
Intrinsic motivation to delve deep into crypto data
Benefits Provided
Competitive compensation packages reflecting experience
Comprehensive benefits package including medical, dental, vision, and life insurance
Investment opportunities with venture and liquid funds sans fees
401k, phone plan reimbursement, and equipped work environment
Unlimited paid time off and a yearly global offsite event
Remote work-friendly policies to promote work-life balance
Fair compensation for value-driven work output without adjusting for living costs.
Dragonfly, a prominent global investment firm specializing in crypto ventures, seeks highly skilled individuals to join their dynamic team. Candidates should be deeply passionate about cryptocurrency, with a drive to excel in a fast-paced environment. You will collaborate closely with Managing Partners, key portfolio companies, and influential investors, in an entrepreneurial work setting. Additionally, there will be opportunities for impactful research, publishing, and media involvement.
Key Responsibilities
Identify and evaluate new investment prospects
Perform comprehensive analysis encompassing industry trends, financial assessments, valuation, and due diligence
Offer dedicated support to portfolio companies following investments
Potential engagement in research, publishing, and media activities
Qualifications
Proficiency in venture capital and/or high-growth tech startups
Previous experience in the crypto space, either in investing or operational capacities
Strong analytical capabilities and critical thinking skills
Superior communication, interpersonal, and project management skills
Self-driven with the ability to function autonomously in a dynamic environment
Passion for cryptocurrency and blockchain technology
Strong ethical principles
Familiarity with US time zones
Ability to work flexibly
Desired Skills
Location preference for New York City with an in-office presence
Background in computer science or programming
Open-mindedness and a strong network within the crypto community
Insight into relevant crypto tools and platforms
Intrinsic motivation to delve deep into crypto data
Benefits Provided
Competitive compensation packages reflecting experience
Comprehensive benefits package including medical, dental, vision, and life insurance
Investment opportunities with venture and liquid funds sans fees
401k, phone plan reimbursement, and equipped work environment
Unlimited paid time off and a yearly global offsite event
Remote work-friendly policies to promote work-life balance
Fair compensation for value-driven work output without adjusting for living costs.
Сrypto.com
Finance Associate
Hong Kong
Hong Kong
Full time
Hybrid
Description
The Finance & Accounting (F&A) team encompasses a range of functions including Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury, and Operations. Collectively, the team focuses on optimizing global finance initiatives and thrives on attention to detail while managing diverse and stimulating project scopes.
Responsibilities
Ensuring timely preparation of month-end closing and group consolidation
Creating audit schedules and conducting necessary financial analysis
Collaborating with auditors to address audit-related queries
Supporting day-to-day financial operations within the team
Participating in testing and deployment of finance digital transformation solutions
Coordinating with internal and external stakeholders on accounting matters
Handling ad hoc tasks assigned by the team or management
Requirements
Bachelor's degree in Finance, Accounting, or related field
1-2 years of finance and/or accounting experience; background with Big 4 audit firms is beneficial
Qualified Accountant with credentials such as HKICPA considered advantageous
Demonstration of responsibility, detail orientation, self-motivation, and ability to work autonomously
Strong time management and multitasking skills, especially under pressure
Exceptional communication and interpersonal abilities
Proficient in Microsoft Word, PowerPoint, and Excel
Fluency in English and Chinese, both written and spoken
Preferred immediate availability
Life @ Crypto.com
Encouraged to think innovatively and explore new opportunities within a supportive team
Transformational and proactive work environment fostering innovative solutions
Internal growth opportunities for personal and professional development
Collaborative work culture with strong support among colleagues
Cohesive teamwork towards achieving the goal of Cryptocurrency adoption
Work flexibility with Flexi-work hours and hybrid or remote options
Career advancement through internal mobility program
Work perks including crypto.com visa card upon joining
Benefits
Competitive salary
Generous annual leave entitlement, with birthday and work anniversary benefits
Flexibility in work hours and hybrid/remote setups
Internal mobility program offering diverse career opportunities
Work perks such as crypto.com visa card upon commencement
About Crypto.com
Founded in 2016, Crypto.com is a leading global cryptocurrency platform with over 80 million customers. The platform aims for wider cryptocurrency adoption with the vision of Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com drives innovation to empower the next generation of digital entrepreneurs. Visit https://crypto.com for more information.
Crypto.com is an advocate of equal opportunities and diversity, seeking candidates from various backgrounds to strengthen the team. All provided applicant data will be used only for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.
The Finance & Accounting (F&A) team encompasses a range of functions including Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury, and Operations. Collectively, the team focuses on optimizing global finance initiatives and thrives on attention to detail while managing diverse and stimulating project scopes.
Responsibilities
Ensuring timely preparation of month-end closing and group consolidation
Creating audit schedules and conducting necessary financial analysis
Collaborating with auditors to address audit-related queries
Supporting day-to-day financial operations within the team
Participating in testing and deployment of finance digital transformation solutions
Coordinating with internal and external stakeholders on accounting matters
Handling ad hoc tasks assigned by the team or management
Requirements
Bachelor's degree in Finance, Accounting, or related field
1-2 years of finance and/or accounting experience; background with Big 4 audit firms is beneficial
Qualified Accountant with credentials such as HKICPA considered advantageous
Demonstration of responsibility, detail orientation, self-motivation, and ability to work autonomously
Strong time management and multitasking skills, especially under pressure
Exceptional communication and interpersonal abilities
Proficient in Microsoft Word, PowerPoint, and Excel
Fluency in English and Chinese, both written and spoken
Preferred immediate availability
Life @ Crypto.com
Encouraged to think innovatively and explore new opportunities within a supportive team
Transformational and proactive work environment fostering innovative solutions
Internal growth opportunities for personal and professional development
Collaborative work culture with strong support among colleagues
Cohesive teamwork towards achieving the goal of Cryptocurrency adoption
Work flexibility with Flexi-work hours and hybrid or remote options
Career advancement through internal mobility program
Work perks including crypto.com visa card upon joining
Benefits
Competitive salary
Generous annual leave entitlement, with birthday and work anniversary benefits
Flexibility in work hours and hybrid/remote setups
Internal mobility program offering diverse career opportunities
Work perks such as crypto.com visa card upon commencement
About Crypto.com
Founded in 2016, Crypto.com is a leading global cryptocurrency platform with over 80 million customers. The platform aims for wider cryptocurrency adoption with the vision of Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com drives innovation to empower the next generation of digital entrepreneurs. Visit https://crypto.com for more information.
Crypto.com is an advocate of equal opportunities and diversity, seeking candidates from various backgrounds to strengthen the team. All provided applicant data will be used only for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.