Senior SRE - Data Infrastructure
Seattle, USA
Full time
Remote
Compensation is not specified
Role
DevOps
Description
Circle is a forward-thinking financial technology company positioned at the forefront of the evolving internet of money. Our focus is on empowering global financial transactions to be as seamless, rapid, and cost-effective as transferring digital data. This advancement in financial technology opens up new realms for payments, commerce, and markets, driving global economic growth and inclusivity. Utilizing innovative technologies like USDC, a blockchain-based dollar, Circle equips businesses, institutions, and developers to leverage these developments and harness the transformative potential of money and technology.
What you will contribute to:
At Circle, we prioritize transparency and reliability in all aspects of our operations. Our dedication to growth and expansion into prominent global locations underscores our commitment to speed and efficiency. With core values centered around a multi-stakeholder approach, conscientiousness, excellence, and integrity, our remote team members collectively uphold our organizational ethos. Our flexible and diverse work environment fosters creativity and ownership, encouraging the exploration of fresh concepts and inviting everyone to play a pivotal role.
What you will manage:
As a Senior Site Reliability Engineer at Circle, you will architect, construct, and maintain Circle’s foundational infrastructure to meet the needs of a rapidly expanding global customer base. Working across various regions on public cloud platforms, you will leverage your expertise to ensure the consistent, reliable, and high-performance operation of Circle’s products and core systems. This role presents a unique opportunity for skill development, cross-functional collaboration, and continuous learning in a fast-paced and dynamic setting. Join an innovative and collaborative team at Circle and contribute to delivering exceptional customer experiences.
Your key responsibilities will involve:
- Supporting multiple development teams with a flexible CI/CD platform to deliver quality builds efficiently.
- Building, enhancing, scaling, and securing cloud infrastructure using IaC tools.
- Automating operational tasks through diverse programming languages and serverless solutions.
- Managing Kubernetes clusters for various production workloads.
- Overseeing blockchain infrastructure and managing blockchain nodes across different networks.
- Participation in on-call rotation to address disruptions in production and conduct root cause analysis.
- Planning and testing disaster recovery scenarios for a highly accessible microservices setup.
- Collaborating with the Security team to develop and uphold security-focused tools and frameworks.
- Engaging in mentoring activities to facilitate team growth and scaling.
Our team hierarchy for individual contributors encompasses:
Staff Site Reliability Engineer (IV)
Senior Site Reliability Engineer (III)
What we seek in candidates includes (but is not limited to):
Senior Site Reliability Engineer (III)
- Over 4 years of experience in DevOps or SRE roles, focusing on tooling, automation, and infrastructure.
- Proficiency in coding/scripting languages like Go, Python, Shell.
- Extensive experience in maintaining CI/CD platforms and supporting engineering teams.
- Skills in Docker, Kubernetes, modern CI/CD platforms, and distributed blockchain systems.
- Knowledge of database technologies, networking concepts, observability, and troubleshooting.
- Strong communication skills and the ability to convey technical concepts effectively.
Staff Site Reliability Engineer (IV)
- More than 7 years of experience in DevOps or SRE positions, with expertise in architecture and system design.
- Extensive knowledge of API design, cloud services, containers, Kubernetes, and SQL databases.
- Focus on coding standards, code quality, and test coverage.
Additional Information:
- The position offers day-one PERM sponsorship for qualified candidates.
- Compensation ranges and total packages are crafted with consideration for various factors.
- Compensation includes annual bonus targets, equity, and a comprehensive benefits package, alongside a discretionary vacation policy.
Circle is an equal opportunity employer, fostering diversity and inclusivity. The company refrains from discrimination based on race, religion, gender, sexual orientation, age, or disability. Furthermore, Circle participates in the E-Verify Program where required by law.
Skills Required
Circle
Website
www.circle.comCompany size
Not specified
Location
United States
Description
We believe in a future where digital dollars work securely around the world to create a more prosperous global economy for everyone.
Dragonfly
Investor / Partner — USA Deal Team
NYC, USA
NYC, USA
Full time
Remote
Description
Dragonfly, a prominent global investment firm specializing in crypto ventures, seeks highly skilled individuals to join their dynamic team. Candidates should be deeply passionate about cryptocurrency, with a drive to excel in a fast-paced environment. You will collaborate closely with Managing Partners, key portfolio companies, and influential investors, in an entrepreneurial work setting. Additionally, there will be opportunities for impactful research, publishing, and media involvement.
Key Responsibilities
Identify and evaluate new investment prospects
Perform comprehensive analysis encompassing industry trends, financial assessments, valuation, and due diligence
Offer dedicated support to portfolio companies following investments
Potential engagement in research, publishing, and media activities
Qualifications
Proficiency in venture capital and/or high-growth tech startups
Previous experience in the crypto space, either in investing or operational capacities
Strong analytical capabilities and critical thinking skills
Superior communication, interpersonal, and project management skills
Self-driven with the ability to function autonomously in a dynamic environment
Passion for cryptocurrency and blockchain technology
Strong ethical principles
Familiarity with US time zones
Ability to work flexibly
Desired Skills
Location preference for New York City with an in-office presence
Background in computer science or programming
Open-mindedness and a strong network within the crypto community
Insight into relevant crypto tools and platforms
Intrinsic motivation to delve deep into crypto data
Benefits Provided
Competitive compensation packages reflecting experience
Comprehensive benefits package including medical, dental, vision, and life insurance
Investment opportunities with venture and liquid funds sans fees
401k, phone plan reimbursement, and equipped work environment
Unlimited paid time off and a yearly global offsite event
Remote work-friendly policies to promote work-life balance
Fair compensation for value-driven work output without adjusting for living costs.
Dragonfly, a prominent global investment firm specializing in crypto ventures, seeks highly skilled individuals to join their dynamic team. Candidates should be deeply passionate about cryptocurrency, with a drive to excel in a fast-paced environment. You will collaborate closely with Managing Partners, key portfolio companies, and influential investors, in an entrepreneurial work setting. Additionally, there will be opportunities for impactful research, publishing, and media involvement.
Key Responsibilities
Identify and evaluate new investment prospects
Perform comprehensive analysis encompassing industry trends, financial assessments, valuation, and due diligence
Offer dedicated support to portfolio companies following investments
Potential engagement in research, publishing, and media activities
Qualifications
Proficiency in venture capital and/or high-growth tech startups
Previous experience in the crypto space, either in investing or operational capacities
Strong analytical capabilities and critical thinking skills
Superior communication, interpersonal, and project management skills
Self-driven with the ability to function autonomously in a dynamic environment
Passion for cryptocurrency and blockchain technology
Strong ethical principles
Familiarity with US time zones
Ability to work flexibly
Desired Skills
Location preference for New York City with an in-office presence
Background in computer science or programming
Open-mindedness and a strong network within the crypto community
Insight into relevant crypto tools and platforms
Intrinsic motivation to delve deep into crypto data
Benefits Provided
Competitive compensation packages reflecting experience
Comprehensive benefits package including medical, dental, vision, and life insurance
Investment opportunities with venture and liquid funds sans fees
401k, phone plan reimbursement, and equipped work environment
Unlimited paid time off and a yearly global offsite event
Remote work-friendly policies to promote work-life balance
Fair compensation for value-driven work output without adjusting for living costs.
Сrypto.com
Finance Associate
Hong Kong
Hong Kong
Full time
Hybrid
Description
The Finance & Accounting (F&A) team encompasses a range of functions including Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury, and Operations. Collectively, the team focuses on optimizing global finance initiatives and thrives on attention to detail while managing diverse and stimulating project scopes.
Responsibilities
Ensuring timely preparation of month-end closing and group consolidation
Creating audit schedules and conducting necessary financial analysis
Collaborating with auditors to address audit-related queries
Supporting day-to-day financial operations within the team
Participating in testing and deployment of finance digital transformation solutions
Coordinating with internal and external stakeholders on accounting matters
Handling ad hoc tasks assigned by the team or management
Requirements
Bachelor's degree in Finance, Accounting, or related field
1-2 years of finance and/or accounting experience; background with Big 4 audit firms is beneficial
Qualified Accountant with credentials such as HKICPA considered advantageous
Demonstration of responsibility, detail orientation, self-motivation, and ability to work autonomously
Strong time management and multitasking skills, especially under pressure
Exceptional communication and interpersonal abilities
Proficient in Microsoft Word, PowerPoint, and Excel
Fluency in English and Chinese, both written and spoken
Preferred immediate availability
Life @ Crypto.com
Encouraged to think innovatively and explore new opportunities within a supportive team
Transformational and proactive work environment fostering innovative solutions
Internal growth opportunities for personal and professional development
Collaborative work culture with strong support among colleagues
Cohesive teamwork towards achieving the goal of Cryptocurrency adoption
Work flexibility with Flexi-work hours and hybrid or remote options
Career advancement through internal mobility program
Work perks including crypto.com visa card upon joining
Benefits
Competitive salary
Generous annual leave entitlement, with birthday and work anniversary benefits
Flexibility in work hours and hybrid/remote setups
Internal mobility program offering diverse career opportunities
Work perks such as crypto.com visa card upon commencement
About Crypto.com
Founded in 2016, Crypto.com is a leading global cryptocurrency platform with over 80 million customers. The platform aims for wider cryptocurrency adoption with the vision of Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com drives innovation to empower the next generation of digital entrepreneurs. Visit https://crypto.com for more information.
Crypto.com is an advocate of equal opportunities and diversity, seeking candidates from various backgrounds to strengthen the team. All provided applicant data will be used only for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.
The Finance & Accounting (F&A) team encompasses a range of functions including Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury, and Operations. Collectively, the team focuses on optimizing global finance initiatives and thrives on attention to detail while managing diverse and stimulating project scopes.
Responsibilities
Ensuring timely preparation of month-end closing and group consolidation
Creating audit schedules and conducting necessary financial analysis
Collaborating with auditors to address audit-related queries
Supporting day-to-day financial operations within the team
Participating in testing and deployment of finance digital transformation solutions
Coordinating with internal and external stakeholders on accounting matters
Handling ad hoc tasks assigned by the team or management
Requirements
Bachelor's degree in Finance, Accounting, or related field
1-2 years of finance and/or accounting experience; background with Big 4 audit firms is beneficial
Qualified Accountant with credentials such as HKICPA considered advantageous
Demonstration of responsibility, detail orientation, self-motivation, and ability to work autonomously
Strong time management and multitasking skills, especially under pressure
Exceptional communication and interpersonal abilities
Proficient in Microsoft Word, PowerPoint, and Excel
Fluency in English and Chinese, both written and spoken
Preferred immediate availability
Life @ Crypto.com
Encouraged to think innovatively and explore new opportunities within a supportive team
Transformational and proactive work environment fostering innovative solutions
Internal growth opportunities for personal and professional development
Collaborative work culture with strong support among colleagues
Cohesive teamwork towards achieving the goal of Cryptocurrency adoption
Work flexibility with Flexi-work hours and hybrid or remote options
Career advancement through internal mobility program
Work perks including crypto.com visa card upon joining
Benefits
Competitive salary
Generous annual leave entitlement, with birthday and work anniversary benefits
Flexibility in work hours and hybrid/remote setups
Internal mobility program offering diverse career opportunities
Work perks such as crypto.com visa card upon commencement
About Crypto.com
Founded in 2016, Crypto.com is a leading global cryptocurrency platform with over 80 million customers. The platform aims for wider cryptocurrency adoption with the vision of Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com drives innovation to empower the next generation of digital entrepreneurs. Visit https://crypto.com for more information.
Crypto.com is an advocate of equal opportunities and diversity, seeking candidates from various backgrounds to strengthen the team. All provided applicant data will be used only for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.
Circle
Principal Visual Designer
Phoenix, USA
Phoenix, USA
Full time
Remote
Job Overview:
Circle is a pioneering financial technology company operating in the cutting-edge industry of internet-based money transactions. The company focuses on enabling global, instantaneous, and cost-effective value transfers by utilizing blockchain technology. This innovative approach to financial infrastructure presents new avenues for payments, trade, and market development, ultimately fostering economic growth and inclusivity. Circle is dedicated to fostering a culture of transparency, efficiency, and excellence as it expands its reach into various global markets.
Job Responsibilities:
We are seeking a skilled Principal Visual Designer to enhance the quality and cohesiveness of our digital experiences. In this role, you will shape and maintain a consistent visual language across all products and projects. By deeply understanding our users' needs, you will craft the visual elements and interaction patterns for Circle’s suite of products, contributing to customer satisfaction and business success. Collaborating with various teams, such as Product Management and Engineering, you will champion a seamless and exceptional customer journey.
Key Responsibilities:
Develop foundational design elements and ensure their consistent application
Evolve and standardize the visual aesthetics of our design experiences
Utilize prototypes and motion design to convey design concepts effectively
Maintain visual coherence across consumer touchpoints
Uphold high visual standards in product development initiatives
Collaborate with cross-functional teams to align on processes and priorities
Contribute to the growth of the design team by promoting best practices and scalability
Qualifications:
Lead Visual Designer:
Over 7 years of visual/UI design experience with a focus on setting design direction
Passion for refining designs to enhance user experiences
Ability to convey complex ideas visually
Proficiency in designing seamless cross-channel experiences
Embrace a minimalist design approach
Familiarity with design systems for consistent work output
Experience in designing consumer and B2B/SASS digital products
Principal Visual Designer:
All Lead Visual Designer qualifications, plus:
12+ years of visual/UI design experience with demonstrated leadership in setting design direction
Track record of influencing processes and business outcomes through design decisions
Ability to integrate design solutions across different product areas for cohesive problem-solving
Active involvement in design team processes and strategic design thinking for presentation-layer elements
Compensation Details:
Lead Visual Designer:
Base Pay Range: $157,500 - $207,500
Annual Bonus Target: 15%
Inclusive of Equity & Benefits, such as medical, dental, vision, and 401(k)
Principal Visual Designer:
Base Pay Range: $187,500 - $240,000
Annual Bonus Target: 17.5%
Inclusive of Equity & Benefits, medical, dental, vision, 401(k), unlimited vacation policy, 10 days of paid sick leave, and 11 paid holidays per year
Circle, as an equal opportunity employer, values diversity in the workplace and prohibits discrimination based on various characteristics. The company complies with the E-Verify Program as required by law in certain locations.
Circle is a pioneering financial technology company operating in the cutting-edge industry of internet-based money transactions. The company focuses on enabling global, instantaneous, and cost-effective value transfers by utilizing blockchain technology. This innovative approach to financial infrastructure presents new avenues for payments, trade, and market development, ultimately fostering economic growth and inclusivity. Circle is dedicated to fostering a culture of transparency, efficiency, and excellence as it expands its reach into various global markets.
Job Responsibilities:
We are seeking a skilled Principal Visual Designer to enhance the quality and cohesiveness of our digital experiences. In this role, you will shape and maintain a consistent visual language across all products and projects. By deeply understanding our users' needs, you will craft the visual elements and interaction patterns for Circle’s suite of products, contributing to customer satisfaction and business success. Collaborating with various teams, such as Product Management and Engineering, you will champion a seamless and exceptional customer journey.
Key Responsibilities:
Develop foundational design elements and ensure their consistent application
Evolve and standardize the visual aesthetics of our design experiences
Utilize prototypes and motion design to convey design concepts effectively
Maintain visual coherence across consumer touchpoints
Uphold high visual standards in product development initiatives
Collaborate with cross-functional teams to align on processes and priorities
Contribute to the growth of the design team by promoting best practices and scalability
Qualifications:
Lead Visual Designer:
Over 7 years of visual/UI design experience with a focus on setting design direction
Passion for refining designs to enhance user experiences
Ability to convey complex ideas visually
Proficiency in designing seamless cross-channel experiences
Embrace a minimalist design approach
Familiarity with design systems for consistent work output
Experience in designing consumer and B2B/SASS digital products
Principal Visual Designer:
All Lead Visual Designer qualifications, plus:
12+ years of visual/UI design experience with demonstrated leadership in setting design direction
Track record of influencing processes and business outcomes through design decisions
Ability to integrate design solutions across different product areas for cohesive problem-solving
Active involvement in design team processes and strategic design thinking for presentation-layer elements
Compensation Details:
Lead Visual Designer:
Base Pay Range: $157,500 - $207,500
Annual Bonus Target: 15%
Inclusive of Equity & Benefits, such as medical, dental, vision, and 401(k)
Principal Visual Designer:
Base Pay Range: $187,500 - $240,000
Annual Bonus Target: 17.5%
Inclusive of Equity & Benefits, medical, dental, vision, 401(k), unlimited vacation policy, 10 days of paid sick leave, and 11 paid holidays per year
Circle, as an equal opportunity employer, values diversity in the workplace and prohibits discrimination based on various characteristics. The company complies with the E-Verify Program as required by law in certain locations.
OKX
Associate General Counsel, Employment
San Jose, USA
San Jose, USA
Full time
Office
Company Overview:
At Okcoin, we are known as a leading global cryptocurrency exchange, dedicated to enabling the buying and selling of various digital assets such as Bitcoin, Ethereum, and over 100 other cryptocurrencies. As part of the OK Group, we strive to create an inclusive financial future that empowers individuals to enhance their financial literacy, store value, and accumulate wealth. Join us in shaping the future of finance for the next billion people!
Team Background:
The Legal team at Okcoin USA offers legal counsel and support to the organization and its affiliates worldwide. Headquartered in San Jose, California, Okcoin serves a diverse clientele across different regions including the US, Europe, Asia, and Australia. Our global team of attorneys handles legal affairs in numerous countries, ensuring comprehensive coverage and support.
Role Overview:
As an Associate General Counsel focusing on Employment matters, you will oversee global employment issues and report directly to the Deputy General Counsel located in San Francisco. Collaborating closely with various teams within the legal department and key business stakeholders, you will provide support to HR, finance, compliance, and recruiting endeavors. This role allows for a flexible work arrangement, with three days in the San Francisco, San Jose, or New York office, and two days working remotely.
The ideal candidate will demonstrate a keen interest in the cryptocurrency and digital asset field, possess at least 6 years of experience in employment law (from a reputable law firm or in-house at a dynamic business), hold strong academic qualifications, and exhibit exceptional writing and analytical skills. Expertise in employment law, including areas like recruitment, immigration, internal investigations, HR consulting, and employment disputes, is crucial. This position necessitates proficiency in both US and international employment laws and regulations.
Our remuneration package includes competitive salaries, bonuses, comprehensive benefits, and an opportunity to be part of an innovative industry shaping the future of financial services.
Responsibilities:
Manage all legal aspects of HR, employment, and recruitment for the company and its global affiliates
Provide daily legal counsel to HR, finance, compliance, and recruitment teams on employment-related matters
Oversee employment litigation and arbitration matters, as well as external legal counsel
Conduct internal investigations and employee interviews as necessary to support HR and compliance efforts
Collaborate with cross-functional teams on legal issues related to employee relations, compensation, benefits, and immigration
Contribute to company-wide projects in coordination with product and business development teams
Develop and implement legal policies, trainings, and processes to ensure compliance and uphold a positive employee experience
Manage legal inquiries from across the organization and offer strategic legal advice aligned with business objectives
Qualifications:
Active state bar membership (CA or NY desired) or eligibility to practice in California or New York as a registered in-house counsel
Conveniently located in or near New York or the San Francisco Bay Area
6+ years of experience in a respected law firm and/or in-house legal role handling US and global employment matters
Ability to thrive in a fast-paced, multicultural, and growth-oriented environment
Strong communication skills with the capacity to earn trust and effectively liaise with business teams
Team player comfortable working in a collaborative legal environment
Self-motivated, responsive, and detail-oriented individual
Experience with international matters and multidisciplinary legal teams
Proficiency in translating legal complexities into actionable business strategies
Hands-on experience drafting and negotiating employment-related agreements
Compensation and Perks:
Competitive total compensation package
Extensive insurance coverage, including medical, dental, vision, disability, and life insurance
Participation in the 401K plan with company contributions
Flexible PTO policy, paid company holidays
Paid parental leave benefits
Employee referral programs with rewards paid in BTC
Company contribution matching for charitable donations
Additional surprises upon joining the team!
Diversity and Inclusion Statement:
At OKCoin, we uphold a commitment to providing equal employment opportunities irrespective of various factors such as race, color, gender, age, disability, veteran status, and others, in compliance with the San Francisco Fair Chance Ordinance.
At Okcoin, we are known as a leading global cryptocurrency exchange, dedicated to enabling the buying and selling of various digital assets such as Bitcoin, Ethereum, and over 100 other cryptocurrencies. As part of the OK Group, we strive to create an inclusive financial future that empowers individuals to enhance their financial literacy, store value, and accumulate wealth. Join us in shaping the future of finance for the next billion people!
Team Background:
The Legal team at Okcoin USA offers legal counsel and support to the organization and its affiliates worldwide. Headquartered in San Jose, California, Okcoin serves a diverse clientele across different regions including the US, Europe, Asia, and Australia. Our global team of attorneys handles legal affairs in numerous countries, ensuring comprehensive coverage and support.
Role Overview:
As an Associate General Counsel focusing on Employment matters, you will oversee global employment issues and report directly to the Deputy General Counsel located in San Francisco. Collaborating closely with various teams within the legal department and key business stakeholders, you will provide support to HR, finance, compliance, and recruiting endeavors. This role allows for a flexible work arrangement, with three days in the San Francisco, San Jose, or New York office, and two days working remotely.
The ideal candidate will demonstrate a keen interest in the cryptocurrency and digital asset field, possess at least 6 years of experience in employment law (from a reputable law firm or in-house at a dynamic business), hold strong academic qualifications, and exhibit exceptional writing and analytical skills. Expertise in employment law, including areas like recruitment, immigration, internal investigations, HR consulting, and employment disputes, is crucial. This position necessitates proficiency in both US and international employment laws and regulations.
Our remuneration package includes competitive salaries, bonuses, comprehensive benefits, and an opportunity to be part of an innovative industry shaping the future of financial services.
Responsibilities:
Manage all legal aspects of HR, employment, and recruitment for the company and its global affiliates
Provide daily legal counsel to HR, finance, compliance, and recruitment teams on employment-related matters
Oversee employment litigation and arbitration matters, as well as external legal counsel
Conduct internal investigations and employee interviews as necessary to support HR and compliance efforts
Collaborate with cross-functional teams on legal issues related to employee relations, compensation, benefits, and immigration
Contribute to company-wide projects in coordination with product and business development teams
Develop and implement legal policies, trainings, and processes to ensure compliance and uphold a positive employee experience
Manage legal inquiries from across the organization and offer strategic legal advice aligned with business objectives
Qualifications:
Active state bar membership (CA or NY desired) or eligibility to practice in California or New York as a registered in-house counsel
Conveniently located in or near New York or the San Francisco Bay Area
6+ years of experience in a respected law firm and/or in-house legal role handling US and global employment matters
Ability to thrive in a fast-paced, multicultural, and growth-oriented environment
Strong communication skills with the capacity to earn trust and effectively liaise with business teams
Team player comfortable working in a collaborative legal environment
Self-motivated, responsive, and detail-oriented individual
Experience with international matters and multidisciplinary legal teams
Proficiency in translating legal complexities into actionable business strategies
Hands-on experience drafting and negotiating employment-related agreements
Compensation and Perks:
Competitive total compensation package
Extensive insurance coverage, including medical, dental, vision, disability, and life insurance
Participation in the 401K plan with company contributions
Flexible PTO policy, paid company holidays
Paid parental leave benefits
Employee referral programs with rewards paid in BTC
Company contribution matching for charitable donations
Additional surprises upon joining the team!
Diversity and Inclusion Statement:
At OKCoin, we uphold a commitment to providing equal employment opportunities irrespective of various factors such as race, color, gender, age, disability, veteran status, and others, in compliance with the San Francisco Fair Chance Ordinance.
Binance
Customer Service Representative (German)
Buenos Aires, Argentina +1
Buenos Aires, Argentina +1
Full time
Remote
About Us
Binance serves as a predominant global blockchain ecosystem and provider of cryptocurrency infrastructure, offering a variety of financial services, notably the largest digital-asset exchange worldwide. Our primary aim is to expedite the adoption of cryptocurrencies and enhance the accessibility of financial transactions.
If you seek a dynamic, purpose-driven environment where learning and advancement possibilities are limitless, your journey begins with Binance.
We are currently seeking qualified individuals to join our team as Customer Support representatives aimed at initiating and broadening our customer service operations.
Ensuring top-tier Customer Support is paramount to us, as we strive to establish a platform where our users are provided with outstanding support characterized by quality service, timely responses, and precise information delivery.
Support channels primarily consist of live chat and phone assistance, addressing a range of customer enquiries, complaints, and the thorough verification processes essential for our top-tier cryptocurrency exchange platform.
A successful Customer Service Representative embodies the desire to assist customers genuinely. They possess traits of patience, empathy, and exceptional communication skills. Additionally, they display the ability to understand and advocate for clients' needs. Valuing customer feedback, our representatives adeptly collect such data. Equipped with strong problem-solving capabilities, they approach troubleshooting with confidence and thorough investigation, seeking resolutions efficiently.
The fundamental objective is to maintain exceptional service standards and uphold overall customer satisfaction.
Responsibilities
Handling a substantial volume of live chat and phone interactions
Recognizing and assessing customers' requirements to deliver satisfactory solutions
Offering precise, credible, and extensive information
Resolving complaints effectively with appropriate solutions and alternatives within stipulated timeframes; ensuring timely follow-up for issue resolution
Adhering to communication protocols, guidelines, and organizational policies
Going above and beyond to engage proactively with customers
Requirements
Over 1 year of demonstrated experience in customer-facing roles or as a customer service representative
Proficiency in utilizing IT tools for professional purposes and handling somewhat technical customer queries
Outstanding written communication skills and active listening abilities
Efficient multitasking, prioritization, and time management skills
Knowledge of the cryptocurrency/blockchain industry is advantageous
Proficiency in multiple languages is a significant plus
Fluent in English and German
Openness to working weekends, irregular hours, including night shifts
Working at Binance
Engage in the world's premier blockchain ecosystem, embracing continuous expansion and offering exceptional career enhancement prospects
Collaborate with a diverse, globally recognized team in an atmosphere of continual learning and growth opportunities
Tackle impactful, fast-paced, and unconventional projects
Operate within a truly global institution featuring international teams and a horizontal organizational structure
Competitive compensation package along with additional benefits
Flexible work hours, remote-first approach, and relaxed work environment attire
Discover more about the core values embraced by Binancians, fostering a unified culture that promotes collaboration, excellence, and progression.
Join us today to contribute to the Web3 revolution!
Binance is dedicated to promoting equal employment opportunities, recognizing the significance of a diverse workforce in our prosperity.
By applying for a position at Binance, you acknowledge that you have read and accepted our Candidate Privacy Notice.
Binance serves as a predominant global blockchain ecosystem and provider of cryptocurrency infrastructure, offering a variety of financial services, notably the largest digital-asset exchange worldwide. Our primary aim is to expedite the adoption of cryptocurrencies and enhance the accessibility of financial transactions.
If you seek a dynamic, purpose-driven environment where learning and advancement possibilities are limitless, your journey begins with Binance.
We are currently seeking qualified individuals to join our team as Customer Support representatives aimed at initiating and broadening our customer service operations.
Ensuring top-tier Customer Support is paramount to us, as we strive to establish a platform where our users are provided with outstanding support characterized by quality service, timely responses, and precise information delivery.
Support channels primarily consist of live chat and phone assistance, addressing a range of customer enquiries, complaints, and the thorough verification processes essential for our top-tier cryptocurrency exchange platform.
A successful Customer Service Representative embodies the desire to assist customers genuinely. They possess traits of patience, empathy, and exceptional communication skills. Additionally, they display the ability to understand and advocate for clients' needs. Valuing customer feedback, our representatives adeptly collect such data. Equipped with strong problem-solving capabilities, they approach troubleshooting with confidence and thorough investigation, seeking resolutions efficiently.
The fundamental objective is to maintain exceptional service standards and uphold overall customer satisfaction.
Responsibilities
Handling a substantial volume of live chat and phone interactions
Recognizing and assessing customers' requirements to deliver satisfactory solutions
Offering precise, credible, and extensive information
Resolving complaints effectively with appropriate solutions and alternatives within stipulated timeframes; ensuring timely follow-up for issue resolution
Adhering to communication protocols, guidelines, and organizational policies
Going above and beyond to engage proactively with customers
Requirements
Over 1 year of demonstrated experience in customer-facing roles or as a customer service representative
Proficiency in utilizing IT tools for professional purposes and handling somewhat technical customer queries
Outstanding written communication skills and active listening abilities
Efficient multitasking, prioritization, and time management skills
Knowledge of the cryptocurrency/blockchain industry is advantageous
Proficiency in multiple languages is a significant plus
Fluent in English and German
Openness to working weekends, irregular hours, including night shifts
Working at Binance
Engage in the world's premier blockchain ecosystem, embracing continuous expansion and offering exceptional career enhancement prospects
Collaborate with a diverse, globally recognized team in an atmosphere of continual learning and growth opportunities
Tackle impactful, fast-paced, and unconventional projects
Operate within a truly global institution featuring international teams and a horizontal organizational structure
Competitive compensation package along with additional benefits
Flexible work hours, remote-first approach, and relaxed work environment attire
Discover more about the core values embraced by Binancians, fostering a unified culture that promotes collaboration, excellence, and progression.
Join us today to contribute to the Web3 revolution!
Binance is dedicated to promoting equal employment opportunities, recognizing the significance of a diverse workforce in our prosperity.
By applying for a position at Binance, you acknowledge that you have read and accepted our Candidate Privacy Notice.