I have been working in the call center industry for almost 7 years in total, as a customer service representative for international clients. I handled a mix of voice and non-voice accounts, for advertising, telecommunications, and a bit of technical support. The longest that I have been was with an Australian company wherein we cater to business owners and assist them in organizing their advertisement with us. With that, we were also trained to do after-sales support as account managers by answering queries thru phone and email which made me more confident in speaking and dealing directly with our customers.
I have expertise in the following:
- customer service
- answering queries promptly
- responding to email professionally
- finish task on or before the deadline
