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Profile
Swyftx
Website
swyftx.comNumber of employees
Not specified
Locations
Australia
Markets
Description
Australia's Most Trusted Crypto Exchange
Built for Australians, by Australians.
Preferred payment options
Swyftx
Director of Risk and Compliance
Brisbane, Australia
Brisbane, Australia
Full time
Hybrid
At Swyftx, we are dedicated to shaping the future of Australia's digital currency industry as a leading fintech scaleup. With a substantial user base exceeding 800,000, we aspire to become the most trusted cryptocurrency trading platform in Australia and establish ourselves as a global success story. Join our team as the Director of Risk and Compliance and contribute to ensuring Swyftx complies with regulations and industry standards, overseeing risk identification, assessment, and mitigation. In this role, reporting to the General Counsel, you will spearhead the enhancement of compliance and risk frameworks, drive continuous improvement, and promote a culture of integrity and accountability.
We are looking for a visionary leader with a wealth of experience in compliance and risk management within the Australian and New Zealand regulatory framework, ideally with exposure to international jurisdictions. You should be invigorated by the challenge of navigating intricate regulatory environments while fostering innovation.
Key Responsibilities:
Develop, implement, and enhance risk and compliance frameworks to support Swyftx's expansion journey
Offer strategic guidance on risk management, compliance policies, and regulatory matters for both regulated and unregulated operations
Serve as the key liaison with regulatory bodies, managing all interactions and ensuring compliance with obligations
Take the lead in conducting risk assessments covering areas like AML/KYC, consumer protection, and data privacy to align with local regulations
Update and maintain risk registers, host workshops, and provide training to instill a strong compliance and risk-aware culture throughout the organization
Establish and nurture a competent team, promoting collaboration and driving ongoing improvement initiatives
Requirements:
Proven experience in risk management, compliance, or related fields, coupled with deep knowledge of the Australian regulatory landscape and financial services regulations
Extensive background in financial markets from comparable positions in regulated financial services firms in Australia and New Zealand
Demonstrated experience partnering with ASIC, possessing a solid grasp of ASIC's supervisory methods and core regulatory needs
Skills in establishing and sustaining compliance frameworks and policies, ensuring continual adherence to globally derived regulatory standards
Expertise in managing AFSL-related demands and elevating compliance programs and risk frameworks efficiently
Strong leadership capabilities, adept at upskilling teams, engaging stakeholders, and fostering a culture of accountability and integrity
Excellent communication skills, both written and verbal, enabling effective interaction and challenge with senior stakeholders
A proactive and strategic outlook, capable of adapting to evolving environments while maintaining high standards of compliance and operational excellence
Perks and Benefits:
Well-stocked kitchen with breakfast and lunch supplies, unlimited fresh fruits, and snacks
In-house barista and weekly catered Wednesday lunches
Unlimited fee-free trading
Opportunities for career growth, training, mentorship, and development
Social activities, gaming breaks, and monthly performance recognitions
Diversity is celebrated at Swyftx, with a commitment to creating an inclusive workspace that values and respects each team member's unique contributions. If you are motivated by excellence, integrity, and a desire to make a difference, apply now.
Recruitment agencies need not apply as we have an internal Talent Acquisition function in place.
We are looking for a visionary leader with a wealth of experience in compliance and risk management within the Australian and New Zealand regulatory framework, ideally with exposure to international jurisdictions. You should be invigorated by the challenge of navigating intricate regulatory environments while fostering innovation.
Key Responsibilities:
Develop, implement, and enhance risk and compliance frameworks to support Swyftx's expansion journey
Offer strategic guidance on risk management, compliance policies, and regulatory matters for both regulated and unregulated operations
Serve as the key liaison with regulatory bodies, managing all interactions and ensuring compliance with obligations
Take the lead in conducting risk assessments covering areas like AML/KYC, consumer protection, and data privacy to align with local regulations
Update and maintain risk registers, host workshops, and provide training to instill a strong compliance and risk-aware culture throughout the organization
Establish and nurture a competent team, promoting collaboration and driving ongoing improvement initiatives
Requirements:
Proven experience in risk management, compliance, or related fields, coupled with deep knowledge of the Australian regulatory landscape and financial services regulations
Extensive background in financial markets from comparable positions in regulated financial services firms in Australia and New Zealand
Demonstrated experience partnering with ASIC, possessing a solid grasp of ASIC's supervisory methods and core regulatory needs
Skills in establishing and sustaining compliance frameworks and policies, ensuring continual adherence to globally derived regulatory standards
Expertise in managing AFSL-related demands and elevating compliance programs and risk frameworks efficiently
Strong leadership capabilities, adept at upskilling teams, engaging stakeholders, and fostering a culture of accountability and integrity
Excellent communication skills, both written and verbal, enabling effective interaction and challenge with senior stakeholders
A proactive and strategic outlook, capable of adapting to evolving environments while maintaining high standards of compliance and operational excellence
Perks and Benefits:
Well-stocked kitchen with breakfast and lunch supplies, unlimited fresh fruits, and snacks
In-house barista and weekly catered Wednesday lunches
Unlimited fee-free trading
Opportunities for career growth, training, mentorship, and development
Social activities, gaming breaks, and monthly performance recognitions
Diversity is celebrated at Swyftx, with a commitment to creating an inclusive workspace that values and respects each team member's unique contributions. If you are motivated by excellence, integrity, and a desire to make a difference, apply now.
Recruitment agencies need not apply as we have an internal Talent Acquisition function in place.
Swyftx
Customer Success Officer
Brisbane, Australia
Brisbane, Australia
Full time
Hybrid
Join Swyftx, a fintech scaleup at the forefront of transforming Australia's digital currency industry. With a rapidly growing user base exceeding 800,000, we are on a mission to become the country's most trusted cryptocurrency trading platform and elevate to a billion-dollar success story.
As a Customer Success Officer at Swyftx, you'll play a crucial role in shaping the customer experience. Your responsibilities extend beyond routine tasks to make a lasting impact on a pioneering company. You'll deliver impeccable service to customers, ensuring a seamless and personalized interaction on our platform.
Key Responsibilities:
Customer Engagement: Proactively connect with customers, offering guidance through outbound and inbound calls to showcase platform features.
Relationship Building: Establish strong relationships with customers via phone, email, and live chat to enhance satisfaction.
Issue Resolution: Identify and resolve customer concerns swiftly to guarantee a positive customer journey on Swyftx.
Documentation: Maintain accurate records of all customer interactions and inquiries in the CRM system.
Feedback Gathering: Collect and share customer feedback to contribute to ongoing improvements with the Product and Marketing teams.
Continuous Development: Stay informed about Swyftx product enhancements to improve customer support and engagement.
Required Skills:
Experience in cryptocurrency and a solid comprehension of financial markets.
Proficiency in outbound and inbound calling with the ability to build rapport effectively over the phone.
Excellent verbal and written communication skills tailored to handle diverse situations and personalities.
Strong analytical capabilities to identify customer needs efficiently.
Exceptional multitasking and prioritization skills to thrive in a high-pressure environment.
Perks and Benefits:
Access to unlimited fee-free trading.
Career advancement opportunities, training, and mentorship programs.
Enjoy social activities, game breaks, and recognition awards.
Well-stocked kitchen with breakfast and lunch foods, fresh fruit, snacks, and kombucha.
Weekly catered lunches to bring the team together.
Salary Range:
$70,000 - $75,000 per year
Swyftx values diversity and inclusivity, recognizing and celebrating the unique contributions of each team member. We are dedicated to fostering an environment where everyone feels respected, valued, and empowered to excel in their work. If you are committed to excellence, integrity, and driving impact, apply now.
Metic styling removed.
As a Customer Success Officer at Swyftx, you'll play a crucial role in shaping the customer experience. Your responsibilities extend beyond routine tasks to make a lasting impact on a pioneering company. You'll deliver impeccable service to customers, ensuring a seamless and personalized interaction on our platform.
Key Responsibilities:
Customer Engagement: Proactively connect with customers, offering guidance through outbound and inbound calls to showcase platform features.
Relationship Building: Establish strong relationships with customers via phone, email, and live chat to enhance satisfaction.
Issue Resolution: Identify and resolve customer concerns swiftly to guarantee a positive customer journey on Swyftx.
Documentation: Maintain accurate records of all customer interactions and inquiries in the CRM system.
Feedback Gathering: Collect and share customer feedback to contribute to ongoing improvements with the Product and Marketing teams.
Continuous Development: Stay informed about Swyftx product enhancements to improve customer support and engagement.
Required Skills:
Experience in cryptocurrency and a solid comprehension of financial markets.
Proficiency in outbound and inbound calling with the ability to build rapport effectively over the phone.
Excellent verbal and written communication skills tailored to handle diverse situations and personalities.
Strong analytical capabilities to identify customer needs efficiently.
Exceptional multitasking and prioritization skills to thrive in a high-pressure environment.
Perks and Benefits:
Access to unlimited fee-free trading.
Career advancement opportunities, training, and mentorship programs.
Enjoy social activities, game breaks, and recognition awards.
Well-stocked kitchen with breakfast and lunch foods, fresh fruit, snacks, and kombucha.
Weekly catered lunches to bring the team together.
Salary Range:
$70,000 - $75,000 per year
Swyftx values diversity and inclusivity, recognizing and celebrating the unique contributions of each team member. We are dedicated to fostering an environment where everyone feels respected, valued, and empowered to excel in their work. If you are committed to excellence, integrity, and driving impact, apply now.
Metic styling removed.