KC

Pangan

-Communicating with the client and discussing the terms and the documents needed for the program. -Follow up with the client and make sure that they will be submitting necessary documents. -Reviewing the documents and determining if it’s Fraud. -Uploading the IRS Payment notices from the client to Salesforce.

● Conducting initial screening. ● Sourcing candidates using ATS (Jobdiva). ● Clear understanding of Boolean language and strong ability to use effectively in Internet sourcing.

● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Provide accurate, valid and complete information by using the right methods/tools

● Identify and assess customers’ needs to achieve satisfaction. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Provide accurate, valid and complete information by using the right methods/tools. ● Assist customers with their SBA Loan. ● Assist customer in processing and submitting documents.

● Pinpoints fraudulent activities on transactions done with the company to prevent losses. ● Review and resolve current detection and prevention efforts that the company is already undertaking. ● Fraud Prevention Specialists ensure that the business and the customers are protected from any risks and losses. ● Fraud Prevention Specialists also interact with identity theft victims and ask them for recommendations to prevent future fraud.

JUNE 2015- 2019 ● Functioned as the direct point of contact for customers. ● Processed reservations upon customer request. ● Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies. ● Maintained high level of confidence while accessing customer accounts.

● Scheduling interviews, changing the calendar as needed, returning phone calls, and checking emails are all part of the recruitment process. ● Maintaining the candidate database and handling any relevant documentation in collaboration with the human resources department. ● Creating and posting job postings on the internet and in print media. ● Onsite greeting of applicants and helping coordinate interviews. ● Shortlisting callbacks or writing rejection emails. ● Quickly resolving concerns such as interview cancellations. ● Assisting successful candidates with the onboarding process, including document preparation and schedule coordination