Analiza

Martinez

1. Creating and modifying Real Estate Contract using Pandadoc. 2. Managing Salesmate for the Vas. 3. Manage all Metrolist for different States in the US. 4. Search and generate leads. 5. Assist with initial interviews of applicants. 6. Facilitate the interview for Real Estate VAs

1. Responsible for purchasing tickets for events, such as concerts, sports games, and theater performances, through online channels. 2. Identify the most appropriate and reputable online ticket vendors to purchase tickets from. 3. Ensuring that all necessary documentation and receipts are obtained and properly filed for accounting purposes. a Google Sheets b Discord c Gmail d VPN

1. Ensuring that all necessary paperwork is completed and submitted on time. 2. Coordinating with all parties involved in the transaction, including agents, lenders, inspectors, and title companies. 3. Keeping track of important deadlines and ensuring that all parties meet them. 4. Reviewing contracts and other legal documents to ensure that they are accurate and complete. 5. Communicating with clients to keep them informed about the status of the transaction. 6. Facilitating the closing process, including scheduling the closing date and coordinating with the title company. 7. Managing the flow of information between all parties involved in the transaction. 8. Resolving any issues or problems that arise during the transaction. 9. Ensuring that all parties involved in the transaction adhere to local, state, and federal laws and regulations. • Hubstaff • Reisift • Podio • Slack • Google sheet • Loom • Aircall • Call tools • Salesmate • Docuply • Pandadoc • Canva

Responsible with the Resolution interview for Supervisors, Managers and Senior managers prior to endorsing to the hiring manager. 1. Process the initial interview. 2. Followed the CBBIT process for interview, 3. Process promotions through Workday. Responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Convergys in support of client programs to ensure superior workforce preparation with best-in-class service and delivery. 1. Facilitate the training of classes as required. 2. Facilitate language and culture training. 3. Facilitate language certification for recruiters. 4. Handles Boost class for failed Concentrix applicants. 5. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. 6. Prepare and present training materials through classroom learning,

1.Assist customers with their online orders. 2.Assist sellers with their products. 3.Assist customers with their Kindle Issue. 4.Act as a point of contact and assist agent in taking calls. 5.Became a Subject Matter Expert after 7 months. 6.Coaching and doing Root cause analysis for low performing agents.

1. Assist customers with their DSL connections. 2. Configure modem/router for the customer using DSL internet service. 3. Troubleshoot some computer issues and portal issues of the customer. 4. Act as a point of contact and assist agent in taking calls. 5. Handles uptraining for new updates. 6. Do mentoring of new hire agents.

1. Achieve the Incentives in production and attendance. 2. Chosen to be the alternate receptionist, attends to the needs of the co-employee and calls.