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Roselyn
Boniel

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17
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0
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About me
A versatile and highly skilled professional for over 21 years of extensive experience in Airline & MRO Industry, Media and Advertising, Agricultural, Retail & Corporate Sales, Customer Service (BPO) and Car Industry. Having a solid reputation for ensuring a heightened level of customer satisfaction. With highly developed negotiation and organizational skills. And unique ability of being flexible and multitasker and always ensures a good working relationship to the any level of customers.

Work experience

LUFTHANSA GERMAN AIRLINES
February 2019 – Current time
Job title
GLOBAL SALES SPECIALIST
Work experience & achievements
Global responsibilities for comprehensive contract creation on both corporate companies and Travel Agencies worldwide in a special TIGER system. Create and promote programs that will incentivize corporate and travel agencies for Lufthansa Travel programs. Functions as bid manager who thoroughly check all the details of each contract. Handles data entry on each of the legal and confidential information into the system. Responsible in team's administrative and reporting tasks.
LUFTHANSA TECHNIK MIDDLE EAST FZE
July 2014 – January 2019
Job title
ADMINSTRATION | MARKETING EXECUTIVE
Work experience & achievements
Executive assistance to the Chief Operations Office of the company and with the Sales Directors. Over-all managing office administration (Flight, Hotel for interna l& external) customer Handled and organized local market related exhibitions and events. Responsible for company branding and communication related activities. Responsible in handling local and international suppliers and partners.
SALES & GUESTSERVICEMANAGER DIGIPHOTO ENTERTAINMENT IMAGING INC.,
April 2012 – May 2014
Job title
SALES & GUEST- SERVICE MANAGER
Work experience & achievements
Operated and managed 6 major hotels and popular tourist attractions sites for 2 years. Built and maintained a good working relationship with the business partners. Managed, organized and marketed the company’s product and services.
AMERICAN DATA EXCHANGE CORP.,
November 2008 – January 2012
Job title
CUSTOMER SERVICE MANAGER (BPO)
Work experience & achievements
Managed 31 functional staffs with 2 Team leaders & over all in-charge of office daily operation. Conducted Monthly Quality Productivity Assessment and entire Team’s KPI. Managed conference calls, quality calls, external and internal meetings from management & clients Responsible in Capacity Planning and Forecasting.

Education

SWISS SCHOOL OF MANAGEMENT
Graduation year: 2024
Level of study
Bachelor
Major / Field of study
Global Business Mnagement
LOURDES COLLEGE PHILIPPINES
Graduation year: 2004
Level of study
Bachelor
Major / Field of study
Hotel & Restaurant Operation
ASIAN COLLEGE OF SCIENCE & TECHNOLOGY Philippines,
Graduation year: 2006
Level of study
HND
Major / Field of study
Global Customer Service Training
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