Castiel

Midwood

Assisting customers with software and hardware issues. Troubleshooting problems successfully to repair, resolve, or pass to the relevant team. Continuing to learn about new software to be ready for any query or issue with items like Office 365, Adobe, Affinity, and McAfee. Training new members of staff on how to speak with customers, resolve certain hardware issues over the phone, and how to spot software issues that are resolvable on a first contact to boost first contact resolution rates. Providing a laidback and easy interaction for customers who may not be as technologically literate as myself. Preventing security breaches and upholding the high standard required by the GDPR. Providing technical support to engineers and agents on the service desk. Sieving through data and spotting trends to find where most calls, webchats, and emails are originating and what’s causing the most issues for customers. Conflict Resolution - Assisting with complaints and handling them on behalf of super

Providing a laidback and easy interaction for customers, while keeping morale up with an upbeat attitude. Assisting customers with software and hardware issues. Troubleshooting problems successfully to repair, resolve, or pass to the relevant team. Dealing with specific pieces of software which the company provides. Assisting customers with common software, such as Google Chrome, Office 365, and Adobe. Upholding the high standard required by the GDPR. Using SQL to renew licenses, extract and remove data. Assisting Sales and Admin teams where necessary, filling in forms and organising sales.

Assisting customers with software and hardware issues. Troubleshooting problems successfully to repair, resolve, or pass to the relevant team. Continuing to learn about new software to be ready for any query or issue with items like Office 365, Adobe, Affinity, and McAfee. Providing a laidback and easy interaction for customers who may not be as technologically literate as myself. Preventing security breaches and upholding the high standard required by the GDPR. Providing technical support to engineers and agents on the service desk. Sieving through data and spotting trends to find where most calls, webchats, and emails are originating and what’s causing the most issues for customers.. Speaking with customers via telephone, webchat, self service, and email - averaging around 90 calls or/and 110 webchats answered per day.

Producing Marketing materials for LGBTQIA events. Managing Social Media accounts. Writing Articles for the Internal Blog. Managing a team of content creators and keeping the team to deadlines Working on the Workplace Equality Index by Stonewall. Producing Marketing Materials for the employee network - both for internal and external. Organising events, travel, and accommodations for staff members.

Communicating with the public in a professional but relaxed manner. Creating eye-catching and detailed designs for marketing when requested. Observing and spotting trends from our audience to find out which topics were enjoyed most. Assisting listeners with enquiries Writing and posting social media content.

Communicating with the public in a professional but relaxed manner. Creating eye catching and details designs for marketing. Maintaining the 5 Towns Radio Website. Observing and spotting trends from our audience to find out which topics were more listened to and enjoyed. Assisting in reception: keeping documentation in order, and taking payments