Content Writer Internship, Global Customer Experience
Description:
Circle, a leading financial technology firm in the sphere of the evolving internet of money, enables seamless global transactions with swift speed and lower costs compared to traditional settlement systems. Our innovative blockchain infrastructure, including the USDC stablecoin, empowers businesses, institutions, and developers to leverage the advancements in finance and technology to drive global economic growth and foster inclusivity.
What You'll Join:
Join a dynamic team at Circle dedicated to transparency and progress. Embracing core values of Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity, our globally distributed workforce thrives on collaboration and innovation, fostering a diverse and adaptable work environment where creativity is valued, and each individual contributes to the collective success.
Responsibilities:
We are seeking a skilled writer to embark on a journey into the world of digital currency by joining the Customer Care team at Circle. The chosen candidate will play a pivotal role in revamping Circle’s content experience to support both customers and internal stakeholders. This internship offers the opportunity to contribute to the development of our customer help center, engage in content creation, and collaborate on the design process and metric tracking for content success.
Key Tasks Include:
- Crafting informative content for customer support
- Providing content solutions for internal teams
- Generating content briefs and outlines
- Aligning existing content with brand guidelines
- Identifying gaps through thorough research
- Driving decision-making on successful content tracking metrics
- Contributing to the design process collaboratively
Core Values to Embrace:
- Multistakeholder: Commitment to customers, shareholders, employees, and communities.
- Mindful: Respectful, attentive, and detail-oriented.
- Driven by Excellence: Relentless pursuit of perfection and customer success.
- High Integrity: Upholding moral and ethical standards with open and honest communication.
Requirements:
- Proficiency in Spanish and American English
- Strong writing and grammatical skills
- Research skills on relevant topics
- Experience with content briefs and fact-checking
- Familiarity with or eagerness to learn Apple MacOS
- Positive attitude and enthusiasm
- SEO knowledge and attention to detail
- Organizational and adaptability skills
- Acceptance and application of constructive feedback
Additional Details:
This role qualifies for day-one PERM sponsorship for eligible candidates.
Circle is devoted to creating a financially inclusive future with a commitment to transparency. Our compensation packages reflect various elements, with ranges tailored based on the job location. The listed base pay for this position at this location is $20.
Circle is an equal opportunity employer promoting diversity and encompassing a policy of nondiscrimination based on race, religion, nationality, gender, orientation, age, marital status, veteran status, or disability. We may participate in the E-Verify Program in select areas as legally mandated.