Content Writer Internship, Global Customer Experience
Job Scope:
Circle, a cutting-edge financial technology institution at the hub of the emerging internet of money revolution, where assets can seamlessly move as digital data does, globally and rapidly, delivering cost-effective services compared to traditional settlement systems. This leading-edge internet platform ushers in unprecedented avenues for payments, commercial transactions, and market expansions that can uplift global economic well-being and bolster inclusivity. Our platform, inclusive of USDC, a blockchain-powered dollar, empowers enterprises, establishments, and developers to leverage these advancements and benefit from this pivotal juncture in the progression of money and technology.
Team Dynamics:
At Circle, adherence to transparency and reliability is paramount in all our processes. With our organizational growth in dynamic geographies, our focus on speed and effectiveness fuels our achievements, with our team upholding core values such as Multistakeholder engagement, Mindfulness, Pursuit of Excellence, and High Integrity. Our workforce constantly adapts in a telecommuting environment that thrives on collaborative synergy for team achievements. We have fostered a flexible and inclusive workspace that values innovation and ensures every individual is a valued contributor.\
Main Duties:
We are seeking a proficient writer with a keen interest in digital currencies to join our Customer Care division at Circle. The ideal candidate will focus on enhancing Circle's content delivery to support customers and internal stakeholders effectively. During your internship tenure, you will play a pivotal role in shaping our customer support portal. As we are in the early phases of constructing our support structure, you will participate in decision-making processes and establish performance metrics for content delivery. The primary task involves content creation.
Upon internship completion, you will possess a portfolio of published works and gain hands-on experience collaborating within a global team synergy.
Tasks at hand:
- Produce content aimed at aiding customers.
- Develop content solutions for internal use.
- Craft content briefs and outlines.
- Refine existing content to align with brand standards.
- Investigate content gaps through research.
- Participate in determining success metrics to monitor.
- Support in design processes without the need for design experience; instead, assisting in decision-making.
Expectations aligned with our core values:
- Multistakeholder: Committed to customer, shareholder, employee, and community's welfare.
- Mindful: Demonstrates respect, attentiveness, and meticulousness.
- Driven by Excellence: Dedicated to achieving top-tier customer success, going above and beyond mediocrity, and vigorously pursuing goals.
- High Integrity: Adheres to open and honest communication disclosing high ethical and moral standards. Rejects dishonesty or misrepresentation.
Requirements:
- Proficiency in Spanish and American English.
- Proven experience in writing.
- Strong grammar skills.
- Capacity to conduct research on designated topics.
- Familiarity with developing content briefs or outlines.
- Ability to fact-check content accuracy.
- Familiarity or readiness to learn Apple MacOS.
- Knowledge of the crypto-industry is advantageous but not mandatory.
- Positive outlook and amiable demeanor.
- Knowledge of SEO principles is beneficial.
- Strong attention to detail.
- Excellent organizational abilities.
- Open to receiving and executing constructive criticisms.
Additional Insights:
- This position offers immediate PERM sponsorship for eligible candidates.
Circle is dedicated to fostering an inclusive financial environment, with transparency linchpin in our ethos. We meticulously curate our compensation frameworks and packages with a wide scope in mind. Please note: The provided compensation range is localized to this job posting's location and may vary in other regions.
Basic Pay: $20
We are committed to diversity and equal employment opportunities at Circle. We uphold a non-discriminatory stance based on race, religion, nationality, gender, sexual orientation, age, marital status, vet status, or physical abilities. Moreover, Circle complies with the regulations stipulated in the E-Verify Program within specific locations, mandated by applicable laws.