Crypto Customer Success Specialist (Hanoi-Remote)
Hanoi, Vietnam
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
Token Metrics is currently seeking a passionate and dedicated Cryptocurrency Customer Support Specialist who excels in providing exceptional customer service. As a part of our team, you will be responsible for addressing inquiries, resolving issues, and ensuring the satisfaction of our cryptocurrency customers.
Your role will involve investigating and resolving any conflicts arising from customer complaints. It is essential that you maintain a positive and professional attitude at all times while staying informed about our products and services. By maintaining good relationships with customers, you will contribute to achieving outstanding customer service and effective communication with our clients.
Responsibilities
- Maintaining a positive and empathetic attitude towards customers.
- Responding to customer queries and comments promptly.
- Communicating with customers through various channels.
- Resolving customer complaints in a timely manner.
- Developing a comprehensive knowledge of our products to effectively answer questions.
- Processing orders, forms, applications, and customer requests.
- Keeping records of customer interactions, comments, transactions, and complaints.
- Collaborating with the team to improve customer satisfaction and engagement.
- Offering feedback to enhance the efficiency of our customer service process.
- Managing a team of junior customer service representatives as needed.
- Ensuring customer satisfaction by providing professional support.
- Assisting with any other tasks assigned by Token Metrics.
- Identifying and removing spam, scammers, and inappropriate content from our Discord server.
Requirements
- Familiarity with CRM systems, preferably Intercom.
- Proficiency in using community management tools like Telegram and Discord.
- Customer-oriented with the ability to adapt consistently to various customer types.
- Excellent communication and presentation skills.
- Strong multitasking, prioritization, and time management abilities.
Token Metrics employs artificial intelligence-based crypto indices, rankings, and price predictions to help crypto investors build profitable portfolios. We serve a diverse range of customers, including retail investors, traders, and crypto fund managers, across more than 50 countries.
Skills Required
Token Metrics
Website
www.tokenmetrics.comCompany size
Not specified
Location
United States
Description
We are a cryptocurrency investment research firm that uses AI and Machine learning along with our set of data scientists, quant traders, and crypto native research analysts to provide timely insights on more than 6,000 crypto and NFT projects.
Bitmex
Trading Data Engineer, Trading Technology
Emeabiam, Nigeria
Emeabiam, Nigeria
Full time
Remote
Overview
The BitMEX Trading and Market Data team is in charge of generating and enabling access to a vast array of trading and market data through APIs for both internal and external users. BitMEX's clients interact with a substantial dataset encompassing public and private trading data, including real-time position and order book details, as well as time-series based information on execution and orders. This team offers a flexible, efficient API for users to access this data. They are also responsible for managing the Market Data infrastructure, which includes market data feed handlers, data capture and storage, analytics for various cryptocurrency exchanges, and the calculation of real-time index prices for client position valuation.
Responsibilities
Development, maintenance, and support of fault-tolerant distributed, containerized microservices systems related to Trading Data, comprising market data feed handlers and data warehouse feed/read systems.
Integrating new features/systems within existing and new projects.
Assessing and implementing new technologies.
Collaborating with colleagues, internal teams, and external users on technical strategies and frameworks.
Qualifications
Holds a degree in Computer Science/Engineering.
Over 3 years of experience developing Java components in a fault-tolerant distributed setting, integrating with data sources like relational databases and messaging middleware.
Proficient in Spring framework.
Experience in the finance sector.
Demonstrated interest in crypto trading.
Possesses strong engineering skills with a solid foundation in Computer Science principles and follows a test-driven software development approach with extensive automation.
Familiarity with working in Linux/containerized environments and optimizing them.
Ability to collaborate across teams and time zones to achieve optimal outcomes.
Adaptable in quickly changing priorities in a fast-paced industry and startup environment.
Nice to have:
Exposure to Data Warehousing solutions, particularly AWS/RDS.
Proficiency in PostgreSQL.
Familiarity with Python.
Join the team at BitMEX as we contribute to building a thriving cryptocurrency ecosystem by investing strategically in emerging crypto technologies to shape the future of digital financial services.
The BitMEX Trading and Market Data team is in charge of generating and enabling access to a vast array of trading and market data through APIs for both internal and external users. BitMEX's clients interact with a substantial dataset encompassing public and private trading data, including real-time position and order book details, as well as time-series based information on execution and orders. This team offers a flexible, efficient API for users to access this data. They are also responsible for managing the Market Data infrastructure, which includes market data feed handlers, data capture and storage, analytics for various cryptocurrency exchanges, and the calculation of real-time index prices for client position valuation.
Responsibilities
Development, maintenance, and support of fault-tolerant distributed, containerized microservices systems related to Trading Data, comprising market data feed handlers and data warehouse feed/read systems.
Integrating new features/systems within existing and new projects.
Assessing and implementing new technologies.
Collaborating with colleagues, internal teams, and external users on technical strategies and frameworks.
Qualifications
Holds a degree in Computer Science/Engineering.
Over 3 years of experience developing Java components in a fault-tolerant distributed setting, integrating with data sources like relational databases and messaging middleware.
Proficient in Spring framework.
Experience in the finance sector.
Demonstrated interest in crypto trading.
Possesses strong engineering skills with a solid foundation in Computer Science principles and follows a test-driven software development approach with extensive automation.
Familiarity with working in Linux/containerized environments and optimizing them.
Ability to collaborate across teams and time zones to achieve optimal outcomes.
Adaptable in quickly changing priorities in a fast-paced industry and startup environment.
Nice to have:
Exposure to Data Warehousing solutions, particularly AWS/RDS.
Proficiency in PostgreSQL.
Familiarity with Python.
Join the team at BitMEX as we contribute to building a thriving cryptocurrency ecosystem by investing strategically in emerging crypto technologies to shape the future of digital financial services.
ADDX
Analyst, Private Capital Markets
Singapore
Singapore
Full time
Office
Company Overview
ADDX is a leading platform enabling access to private markets, committed to democratizing private market investments. Dedicated to creating a future where financial ecosystems are accessible to all, ADDX believes in the positive impact of open and efficient capital flows within private markets.
Reasons to Join Us
Pioneers in operating the world's initial fully regulated digital securities platform, authorized by the Monetary Authority of Singapore.
Headquartered in Singapore, ADDX is a global private market exchange that has listed over 60 deals on its platform. Collaborating with prominent organizations such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, and Temasek's entities, ADDX has secured approximately US$140 million in funding since its inception in 2017.
Supported by notable investors including Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, and Japan Investments Corporation, among others.
We are expanding and seeking dedicated professionals to join our team and drive us forward as the frontrunner in private markets. If you share our vision for equitable financial markets, ADDX welcomes you.
*
We are in need of an analyst to provide support in organizing and executing processes within the organization, particularly in client onboarding. This role is integral to facilitating product origination and transaction execution on the ADDX platform. Responsibilities include assessing potential issuers and products for listing suitability, engaging with internal and external stakeholders for effective deal structuring, coordinating with legal teams, preparing financial models, and refining the issuer onboarding and transaction execution processes.
Key Responsibilities
Conduct product analysis to assess potential issuers and product suitability.
Perform due diligence checks and analysis for transactions.
Collaborate with internal and external stakeholders for transaction execution and deal structuring, including liaising with various departments and executives.
Support legal teams with structuring issuances and reviewing commercial documentation.
Develop financial models to evaluate listing economics.
Draft and manage marketing materials.
Enhance issuer onboarding and transaction execution processes.
Manage Open-Ended Funds subscriptions and redemptions, including NAV publications and distribution payouts.
Requirements
Hold a bachelor's degree in Finance, Accounting, Economics, Business Administration, Statistics, or related field.
Preferably possess 1 to 2 years of experience in financial advisory, investment banking, or management consulting.
Proficient understanding of capital markets, including market structure, key players, and financial products.
Self-motivated, collaborative team player comfortable in a fast-paced environment.
Excellent written and oral communication skills with keen attention to detail.
Only shortlisted candidates will be contacted due to limited capacity.
ADDX is a leading platform enabling access to private markets, committed to democratizing private market investments. Dedicated to creating a future where financial ecosystems are accessible to all, ADDX believes in the positive impact of open and efficient capital flows within private markets.
Reasons to Join Us
Pioneers in operating the world's initial fully regulated digital securities platform, authorized by the Monetary Authority of Singapore.
Headquartered in Singapore, ADDX is a global private market exchange that has listed over 60 deals on its platform. Collaborating with prominent organizations such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, and Temasek's entities, ADDX has secured approximately US$140 million in funding since its inception in 2017.
Supported by notable investors including Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, and Japan Investments Corporation, among others.
We are expanding and seeking dedicated professionals to join our team and drive us forward as the frontrunner in private markets. If you share our vision for equitable financial markets, ADDX welcomes you.
*
We are in need of an analyst to provide support in organizing and executing processes within the organization, particularly in client onboarding. This role is integral to facilitating product origination and transaction execution on the ADDX platform. Responsibilities include assessing potential issuers and products for listing suitability, engaging with internal and external stakeholders for effective deal structuring, coordinating with legal teams, preparing financial models, and refining the issuer onboarding and transaction execution processes.
Key Responsibilities
Conduct product analysis to assess potential issuers and product suitability.
Perform due diligence checks and analysis for transactions.
Collaborate with internal and external stakeholders for transaction execution and deal structuring, including liaising with various departments and executives.
Support legal teams with structuring issuances and reviewing commercial documentation.
Develop financial models to evaluate listing economics.
Draft and manage marketing materials.
Enhance issuer onboarding and transaction execution processes.
Manage Open-Ended Funds subscriptions and redemptions, including NAV publications and distribution payouts.
Requirements
Hold a bachelor's degree in Finance, Accounting, Economics, Business Administration, Statistics, or related field.
Preferably possess 1 to 2 years of experience in financial advisory, investment banking, or management consulting.
Proficient understanding of capital markets, including market structure, key players, and financial products.
Self-motivated, collaborative team player comfortable in a fast-paced environment.
Excellent written and oral communication skills with keen attention to detail.
Only shortlisted candidates will be contacted due to limited capacity.
Presto
Software Engineer (Payment Gateway)
Seoul, South Korea
Seoul, South Korea
Full time
Hybrid
About the Company
Flipster is an innovative trading platform that connects investors to emerging opportunities in the cryptocurrency space. With a focus on decentralized governance and progress, Flipster aims to unlock new potential and drive development in the crypto industry.
Responsibilities
Create and implement a digital payment gateway for an electronic trading system using a micro-service architecture.
Enhance the performance and security of the payment gateway system through thorough automated testing.
Integrate Anti-Money Laundering (AML) modules for comprehensive transaction monitoring.
Develop connectors to blockchain systems to enable seamless blockchain transaction processing.
Ensure accurate balance numbers and conduct regular financial reconciliations.
Build a payment gateway back office and monitoring system to streamline operations and automate tasks.
Qualifications
Proficiency in Typescript and Python programming.
Experience in designing fault-tolerant software.
Solid understanding of computer architecture and networks.
Familiarity with software engineering principles like TDD, writing clean code, and Agile practices.
Strong ownership mindset, urgency, and drive.
Preferred Qualifications
Experience with micro-service architecture, test automation, and database design at scale.
Background in Computer Science or Engineering.
Proactive and self-driven personality.
Proficient in written and spoken English.
Hiring Process
Resume/CV submission
Initial practical interview (may involve live-coding or project-based tasks)
Follow-up practical interview (may involve live-coding or project-based tasks)
Flipster is an innovative trading platform that connects investors to emerging opportunities in the cryptocurrency space. With a focus on decentralized governance and progress, Flipster aims to unlock new potential and drive development in the crypto industry.
Responsibilities
Create and implement a digital payment gateway for an electronic trading system using a micro-service architecture.
Enhance the performance and security of the payment gateway system through thorough automated testing.
Integrate Anti-Money Laundering (AML) modules for comprehensive transaction monitoring.
Develop connectors to blockchain systems to enable seamless blockchain transaction processing.
Ensure accurate balance numbers and conduct regular financial reconciliations.
Build a payment gateway back office and monitoring system to streamline operations and automate tasks.
Qualifications
Proficiency in Typescript and Python programming.
Experience in designing fault-tolerant software.
Solid understanding of computer architecture and networks.
Familiarity with software engineering principles like TDD, writing clean code, and Agile practices.
Strong ownership mindset, urgency, and drive.
Preferred Qualifications
Experience with micro-service architecture, test automation, and database design at scale.
Background in Computer Science or Engineering.
Proactive and self-driven personality.
Proficient in written and spoken English.
Hiring Process
Resume/CV submission
Initial practical interview (may involve live-coding or project-based tasks)
Follow-up practical interview (may involve live-coding or project-based tasks)
OKX
Head of Risk, APAC & ANZ
Singapore
Singapore
Full time
Office
About the Company:
At OKX, we are committed to leveraging technology to transform the future. Established in 2017, OKX is a premier cryptocurrency spot and derivatives exchange globally. We have integrated blockchain technology innovatively to revamp the financial landscape by offering diverse and sophisticated products, solutions, and trading tools. Trusted by over 20 million users across 180 regions, OKX strives to provide an interactive platform that enables every individual to delve into the world of crypto. With a broad range of crypto services and a firm dedication to innovation, our vision is a financial realm supported by blockchain and decentralized finance.
We are invested in our team as much as in our technology. Our culture fosters teamwork, embraces change, and upholds ethical values. We are dedicated to creating a welcoming, enriching, and diverse environment for all members of OKX, where every individual is valued, respected, and offered equal opportunities for growth and success.
About the Risk Team:
The Risk function at OKX oversees the overall Risk culture within the organization. Our team consists of risk-oriented problem solvers who provide guidance on the company's regulatory requirements and enterprise risk.
Responsibilities:
Develop, apply, and review an efficient Risk Management framework continuously.
Design and execute risk management processes and controls according to OKX's business size and complexity.
Identify, report, escalate, manage, and mitigate risks effectively.
Evaluate short, medium, and long-term emerging risks, analyzing internal and external events.
Establish a risk appetite framework and set risk tolerance limits for all risk categories.
Monitor and report on OKX's risk profile and ensure compliance with risk limits.
Report breaches to risk limits, analyze likelihood of future breaches, and conduct stress testing accordingly.
Provide guidance on financial and non-financial risks related to capital planning.
Develop business continuity and recovery plans.
Collaborate with risk owners to identify, document, and manage risks appropriately.
Oversee operational processes, assess product-related risks, and manage deviations and failures effectively.
Recommend remedial actions to address identified risks.
Present regular risk reports to the Boards.
Advise the Board on the impact of strategic and operational decisions on OKX's risk profile.
Develop and maintain risk management policies and procedures.
Contribute to an effective risk management training program.
Implement appropriate risk treatments.
Requirements:
8+ years of experience in senior management within a risk management function.
Exposure to the cryptocurrency industry and a keen interest in crypto is desirable.
Experience in a regulated financial services environment.
Strong communication skills to engage with stakeholders and provide valuable recommendations.
A recognized Risk Management qualification such as CRM, IRM, PRMIA is advantageous.
Benefits:
Competitive compensation package.
Learning and development programs with an education subsidy.
Team building activities and company events.
Wellness and meal allowances.
Comprehensive healthcare schemes for employees and dependents.
More perks revealed during the application process.
At OKX, we are committed to leveraging technology to transform the future. Established in 2017, OKX is a premier cryptocurrency spot and derivatives exchange globally. We have integrated blockchain technology innovatively to revamp the financial landscape by offering diverse and sophisticated products, solutions, and trading tools. Trusted by over 20 million users across 180 regions, OKX strives to provide an interactive platform that enables every individual to delve into the world of crypto. With a broad range of crypto services and a firm dedication to innovation, our vision is a financial realm supported by blockchain and decentralized finance.
We are invested in our team as much as in our technology. Our culture fosters teamwork, embraces change, and upholds ethical values. We are dedicated to creating a welcoming, enriching, and diverse environment for all members of OKX, where every individual is valued, respected, and offered equal opportunities for growth and success.
About the Risk Team:
The Risk function at OKX oversees the overall Risk culture within the organization. Our team consists of risk-oriented problem solvers who provide guidance on the company's regulatory requirements and enterprise risk.
Responsibilities:
Develop, apply, and review an efficient Risk Management framework continuously.
Design and execute risk management processes and controls according to OKX's business size and complexity.
Identify, report, escalate, manage, and mitigate risks effectively.
Evaluate short, medium, and long-term emerging risks, analyzing internal and external events.
Establish a risk appetite framework and set risk tolerance limits for all risk categories.
Monitor and report on OKX's risk profile and ensure compliance with risk limits.
Report breaches to risk limits, analyze likelihood of future breaches, and conduct stress testing accordingly.
Provide guidance on financial and non-financial risks related to capital planning.
Develop business continuity and recovery plans.
Collaborate with risk owners to identify, document, and manage risks appropriately.
Oversee operational processes, assess product-related risks, and manage deviations and failures effectively.
Recommend remedial actions to address identified risks.
Present regular risk reports to the Boards.
Advise the Board on the impact of strategic and operational decisions on OKX's risk profile.
Develop and maintain risk management policies and procedures.
Contribute to an effective risk management training program.
Implement appropriate risk treatments.
Requirements:
8+ years of experience in senior management within a risk management function.
Exposure to the cryptocurrency industry and a keen interest in crypto is desirable.
Experience in a regulated financial services environment.
Strong communication skills to engage with stakeholders and provide valuable recommendations.
A recognized Risk Management qualification such as CRM, IRM, PRMIA is advantageous.
Benefits:
Competitive compensation package.
Learning and development programs with an education subsidy.
Team building activities and company events.
Wellness and meal allowances.
Comprehensive healthcare schemes for employees and dependents.
More perks revealed during the application process.
Bitmex
Front-End Engineer
Hong Kong
Hong Kong
Full time
Office
BitMEX is a leading cryptocurrency derivatives trading platform known for its dedication to innovation, liquidity, and security in the crypto trading industry. With a commitment to providing unparalleled trading solutions, BitMEX empowers traders worldwide by offering advanced crypto-products and services through its platform and API.
Catering primarily to institutional and professional traders, BitMEX has been at the forefront of introducing new and popular cryptocurrency trading products like the Perpetual Swap and ETH Staking Swap. Users benefit from a professional trading experience on a robust platform with high speed, deep liquidity, and round-the-clock availability. The platform offers a wide range of derivatives contracts, spot trading options, and cryptocurrency conversion capabilities to meet diverse trading needs.
BitMEX is seeking self-motivated, detail-oriented, and collaborative individuals to join its team and contribute to the thriving cryptocurrency ecosystem. The ideal candidates should possess a strong sense of responsibility, adaptability, and a passion for working in the dynamic bitcoin space. As a global platform that operates 24/7, BitMEX values individuals who can work independently while maintaining work-life integration.
For more details on BitMEX and its offerings, please refer to the company blog and official social media channels.
Overview
The role of a Senior React Engineer at BitMEX involves designing and implementing fast, real-time web applications using React.JS. Candidates should have prior experience working on trading platforms or using derivatives exchanges and demonstrate a keen interest in the bitcoin industry. Proficiency in React, combined with professional experience and a growth mindset, is essential for success in this role.
Key Responsibilities
Lead the development of the BitMEX Web Frontend and React Native components
Collaborate across teams and skill sets to deliver high-quality products to end users
Design and implement new features, troubleshoot issues, and optimize performance
Collaborate with API and Engine teams to integrate new features and enhance consumer-facing products
Provide mentorship on coding best practices and software design principles to other engineers
Stay updated on new stack components and architectural concepts
Conduct regular code reviews to ensure quality and consistency
Requirements
Comprehensive knowledge of JavaScript and its performance characteristics
Proficiency in NodeJS, React, and Flux architecture
Experience with Jest, Flow, Webpack, Make, and Sass are advantageous
Ability to translate complex, data-driven products into user-friendly interfaces
Capable of managing multiple product development projects simultaneously
Interest in current UX trends and openness to new UX concepts
Previous exposure to trading derivative products, especially in the bitcoin sector
Understanding of Bitcoin's value proposition and willingness to receive payment in bitcoin
Join BitMEX in shaping the future of digital financial services by contributing to strategic investments in emerging cryptocurrency technology and expanding the cryptocurrency ecosystem.
Catering primarily to institutional and professional traders, BitMEX has been at the forefront of introducing new and popular cryptocurrency trading products like the Perpetual Swap and ETH Staking Swap. Users benefit from a professional trading experience on a robust platform with high speed, deep liquidity, and round-the-clock availability. The platform offers a wide range of derivatives contracts, spot trading options, and cryptocurrency conversion capabilities to meet diverse trading needs.
BitMEX is seeking self-motivated, detail-oriented, and collaborative individuals to join its team and contribute to the thriving cryptocurrency ecosystem. The ideal candidates should possess a strong sense of responsibility, adaptability, and a passion for working in the dynamic bitcoin space. As a global platform that operates 24/7, BitMEX values individuals who can work independently while maintaining work-life integration.
For more details on BitMEX and its offerings, please refer to the company blog and official social media channels.
Overview
The role of a Senior React Engineer at BitMEX involves designing and implementing fast, real-time web applications using React.JS. Candidates should have prior experience working on trading platforms or using derivatives exchanges and demonstrate a keen interest in the bitcoin industry. Proficiency in React, combined with professional experience and a growth mindset, is essential for success in this role.
Key Responsibilities
Lead the development of the BitMEX Web Frontend and React Native components
Collaborate across teams and skill sets to deliver high-quality products to end users
Design and implement new features, troubleshoot issues, and optimize performance
Collaborate with API and Engine teams to integrate new features and enhance consumer-facing products
Provide mentorship on coding best practices and software design principles to other engineers
Stay updated on new stack components and architectural concepts
Conduct regular code reviews to ensure quality and consistency
Requirements
Comprehensive knowledge of JavaScript and its performance characteristics
Proficiency in NodeJS, React, and Flux architecture
Experience with Jest, Flow, Webpack, Make, and Sass are advantageous
Ability to translate complex, data-driven products into user-friendly interfaces
Capable of managing multiple product development projects simultaneously
Interest in current UX trends and openness to new UX concepts
Previous exposure to trading derivative products, especially in the bitcoin sector
Understanding of Bitcoin's value proposition and willingness to receive payment in bitcoin
Join BitMEX in shaping the future of digital financial services by contributing to strategic investments in emerging cryptocurrency technology and expanding the cryptocurrency ecosystem.