Customer Service Representative (Spanish/English)
Buenos Aires, Argentina +2
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Job Description: Binance is a leading global provider of blockchain ecosystem and cryptocurrency infrastructure. We offer a range of financial products, including the world's largest digital-asset exchange.
Our mission is to advance cryptocurrency adoption and promote financial freedom.
If you're seeking a fast-paced, purpose-driven organization where endless learning and growth opportunities are available, Binance is the ideal place for you.
We attach great importance to customer support. Our goal is to provide a platform where our users receive exceptional support, with prompt responses, accurate information, and high-quality service.
Customer support channels include a ticketing system and live chat, and encompass handling user inquiries, addressing complaints, and verifying user identities for our renowned cryptocurrency exchange platform.
Support will be provided in both English and Spanish. Fluency in both languages is required for applicants.
Responsibilities:
- Manage inbound calls, live chat, and other customer service channels
- Provide reliable and comprehensive information
- Adhere to communication procedures, guidelines, and policies
- Collaborate with other teams to accurately document and address customer requests
- Resolve complaints by offering appropriate solutions within established timeframes, and ensure follow-up for final resolution
- Go the extra mile to engage and cater to customer needs
Requirements:
- No prior customer service experience required, although previous experience in the financial industry is advantageous
- Possess a college degree or higher education
- Must be a native Spanish speaker and have advanced proficiency in English
- Demonstrate integrity, proactiveness, attention to detail, responsibility, and a strong team spirit
- Capable of performing under pressure, with excellent communication skills and the ability to exceed expectations
- Excellent passion for the customer service industry and willingness to work flexible shifts
- Excitement for the crypto industry
Working at Binance: • Join the world's leading blockchain ecosystem and gain access to excellent career development opportunities • Collaborate with a diverse team of exceptional talent, in an environment where learning and growth never ceases • Take on fast-paced, challenging, and innovative projects • Be part of a truly global organization, work with international teams, and experience a flat organizational structure • Competitive salary and benefits package • Enjoy work-life balance with flexible working hours and a casual dress code
Find out more about how Binancians embody the organization's core values, fostering a unified culture that encourages collaboration, excellence, and growth by clicking here
Apply today to be part of the Web3 revolution!
Binance is an equal opportunity employer. We firmly believe that a diverse workforce is essential to our success.
By submitting your job application, you acknowledge that you have read and agreed to our Candidate Privacy Notice_.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Genesis Global Trading
Senior Business Analyst
Bengaluru, India
Bengaluru, India
Full time
Hybrid
WHO WE ARE
Genesis disrupts application development in financial markets by delivering a low-code platform that empowers developers and enables organizations to create high-performing, secure applications quickly and efficiently.
We combine the energy and passion of a startup with the expertise of a scale-up, constantly innovating to enhance the work experience for all.
We are seeking individuals who are willing to challenge the status quo and are enthusiastic about driving change to help us reshape how financial market organizations develop software. If you are a proactive problem-solver with a focus on finding solutions, Genesis is the perfect place for you.
WHAT YOU NEED & THE ROLE
We are in search of a technically proficient business analyst who excels at problem-solving and plays a vital role in analyzing business requirements, translating them into functional specifications, and supporting the development of innovative Genesis products. In this position, you will collaborate with customer IT teams, business users, and our internal development and product teams.
WHERE WE SEE THIS ROLE GOING
Engage with clients to gather solution requirements, manage multiple projects, and gain a deep understanding of the client's business environment.
Analyze and interpret client data accurately to reveal insights and identify opportunities.
Collaborate closely with Product and Development teams to ensure alignment between business requirements and solution design.
Drive engagement with clients and support sales efforts by participating in discussions, crafting responses to requests for proposals (RFPs), and assisting in proposal creation.
REAL WORLD COMPETENCIES THAT MATCH OUR VALUES
Technical Expert: Demonstrated industry proficiency as a Business Analyst with at least 5 years of experience in financial/capital markets. Familiarity with Agile Software Development, business stakeholders collaboration, and flows associated with managing business operations across asset types.
Knowledge Seeker & Curious: Curiosity to understand the business thoroughly and ask questions to enhance processes.
Collaborator: Work closely with stakeholders, providing constructive feedback in technical and functional discussions.
BENEFITS | WE HELP OUR PEOPLE THRIVE
At Genesis, we prioritize the well-being of our team members by offering competitive compensation, a bonus scheme, ample paid time off, private medical healthcare insurance, remote working allowance, training opportunities, and more.
GENESIS VALUES
Be Fearless: Confidently address challenges, adapt quickly, and take ownership of mistakes.
Create Clarity: Communicate clearly and leave no room for misinterpretation.
Clients at Our Core: Place client experience at the forefront of decision-making.
Do The Right Thing: Uphold ethical standards without exception.
Succeed as a Team: Emphasize problem-solving as a collective effort over individual heroism.
JOIN OUR TEAM
Genesis offers an environment where you will be surrounded by teams that inspire you to enhance your performance. We encourage work-life balance through flexible working arrangements and prioritize personal and professional development for our team members who entrust us with their careers.
Genesis disrupts application development in financial markets by delivering a low-code platform that empowers developers and enables organizations to create high-performing, secure applications quickly and efficiently.
We combine the energy and passion of a startup with the expertise of a scale-up, constantly innovating to enhance the work experience for all.
We are seeking individuals who are willing to challenge the status quo and are enthusiastic about driving change to help us reshape how financial market organizations develop software. If you are a proactive problem-solver with a focus on finding solutions, Genesis is the perfect place for you.
WHAT YOU NEED & THE ROLE
We are in search of a technically proficient business analyst who excels at problem-solving and plays a vital role in analyzing business requirements, translating them into functional specifications, and supporting the development of innovative Genesis products. In this position, you will collaborate with customer IT teams, business users, and our internal development and product teams.
WHERE WE SEE THIS ROLE GOING
Engage with clients to gather solution requirements, manage multiple projects, and gain a deep understanding of the client's business environment.
Analyze and interpret client data accurately to reveal insights and identify opportunities.
Collaborate closely with Product and Development teams to ensure alignment between business requirements and solution design.
Drive engagement with clients and support sales efforts by participating in discussions, crafting responses to requests for proposals (RFPs), and assisting in proposal creation.
REAL WORLD COMPETENCIES THAT MATCH OUR VALUES
Technical Expert: Demonstrated industry proficiency as a Business Analyst with at least 5 years of experience in financial/capital markets. Familiarity with Agile Software Development, business stakeholders collaboration, and flows associated with managing business operations across asset types.
Knowledge Seeker & Curious: Curiosity to understand the business thoroughly and ask questions to enhance processes.
Collaborator: Work closely with stakeholders, providing constructive feedback in technical and functional discussions.
BENEFITS | WE HELP OUR PEOPLE THRIVE
At Genesis, we prioritize the well-being of our team members by offering competitive compensation, a bonus scheme, ample paid time off, private medical healthcare insurance, remote working allowance, training opportunities, and more.
GENESIS VALUES
Be Fearless: Confidently address challenges, adapt quickly, and take ownership of mistakes.
Create Clarity: Communicate clearly and leave no room for misinterpretation.
Clients at Our Core: Place client experience at the forefront of decision-making.
Do The Right Thing: Uphold ethical standards without exception.
Succeed as a Team: Emphasize problem-solving as a collective effort over individual heroism.
JOIN OUR TEAM
Genesis offers an environment where you will be surrounded by teams that inspire you to enhance your performance. We encourage work-life balance through flexible working arrangements and prioritize personal and professional development for our team members who entrust us with their careers.
Foundry
Lead Mining Technician
Minden, USA
Minden, USA
Full time
Office
Join Foundry, a leading cryptocurrency pioneer driven to progress decentralized infrastructure. Foundry is at the forefront of building a decentralized financial future. By equipping institutions with the necessary tools for mining and staking digital assets, we are actively propelling the industry forward with our dedicated team.
If you are passionate about blockchain technology, inspired by innovation, and eager to be part of significant global transformations, Foundry invites you to join us. Your skills will play a purposeful role in shaping a more equitable and interconnected world through blockchain technology. Be an essential part of the Foundry team, where your contributions will help pave the way for a decentralized future.
*:
Join us as a Lead Technician at Foundry, a subsidiary of Digital Currency Group, the most prolific investor in the blockchain industry. In this role, you will support our mining operations in Minden, NE under the guidance of the Site Manager.
The Lead Technician is responsible for upholding standards with a skilled team to ensure efficient and effective mining facility operations. Additionally, they foster a culture of professionalism, operational excellence, and a welcoming work environment that encourages career development.
An ideal candidate should possess strong communication and organizational skills, a deep understanding of ASIC mining, and project management experience. The Lead Technician must have technical knowledge of cryptocurrency mining, support daily business operations, maintain facility efficiency, and manage operational risks.
Primary Responsibilities:
Assist the Site Manager in supervising the cryptocurrency mining site to ensure operational excellence and adherence to SLAs.
Address complex technical issues as a point of escalation.
Support in recruiting, developing, and managing the Site Operations team.
Aid in training new hires and providing feedback for professional growth.
Manage the asset lifecycle, from arrival to retirement, and operate within the operational budget.
Conduct safety training for the team and ensure compliance with safety protocols.
Execute strategies to achieve goals and optimize Data Center performance.
Develop and uphold SOPs and EOPs for operational efficiency.
Make informed decisions to optimize resource allocation and achieve operational targets.
Collaborate with the Product Development Team on product automation integration and support.
Monitor and enforce performance metrics across all Data Center activities.
Ensure timely and accurate equipment repairs.
Minimum Qualifications:
Excellent written and verbal communication skills.
Proficiency in diagnosing and resolving hardware issues.
Understanding of Network, Electrical, Mechanical, and building systems.
Proficient with Web-Based Programs and O365.
Strong problem-solving skills and adaptability to change.
Knowledge of regulatory and safety requirements.
Experience optimizing cryptocurrency mining operations in large-scale facilities.
Familiarity with various crypto mining hardware and related technologies.
Understanding of data analysis for optimizing mining operations.
Physical Requirements:
Ability to walk, reach, climb, stoop, and lift up to 75 pounds.
What We Offer:
Work in a dynamic startup environment with experienced industry leaders.
Opportunity for deep diving into cutting-edge technologies and making an impact.
Competitive base salary, bonus, and incentive compensation.
Unlimited PTO with flexibility for personal and professional growth.
Comprehensive health insurance, including coverage for dependents.
Life insurance and short/long-term disability coverage.
401K plan with company contribution.
Flexible spending programs for medical and dependent care.
Paid parental leave.
Environment: Foundry prioritizes its people-centric culture, providing ample opportunities for voices to be heard through various company-wide meetings and events. Emphasizing diversity, inclusion, teamwork, and engagement, Foundry maintains a supportive work environment for all individuals.
Foundry is an Equal Opportunity Employer that fosters diversity and inclusion, adhering to non-discriminatory employment practices.
About Foundry: Foundry is committed to empowering decentralized infrastructure and meeting the institutional demand for enhanced capital access in the digital currency mining industry. A subsidiary of Digital Currency Group, Foundry leverages institutional expertise to support bitcoin miners and manufacturers in building and securing decentralized networks.
Disclaimer: The content above outlines job responsibilities at Foundry and is not an exhaustive list of duties.
If you are passionate about blockchain technology, inspired by innovation, and eager to be part of significant global transformations, Foundry invites you to join us. Your skills will play a purposeful role in shaping a more equitable and interconnected world through blockchain technology. Be an essential part of the Foundry team, where your contributions will help pave the way for a decentralized future.
*:
Join us as a Lead Technician at Foundry, a subsidiary of Digital Currency Group, the most prolific investor in the blockchain industry. In this role, you will support our mining operations in Minden, NE under the guidance of the Site Manager.
The Lead Technician is responsible for upholding standards with a skilled team to ensure efficient and effective mining facility operations. Additionally, they foster a culture of professionalism, operational excellence, and a welcoming work environment that encourages career development.
An ideal candidate should possess strong communication and organizational skills, a deep understanding of ASIC mining, and project management experience. The Lead Technician must have technical knowledge of cryptocurrency mining, support daily business operations, maintain facility efficiency, and manage operational risks.
Primary Responsibilities:
Assist the Site Manager in supervising the cryptocurrency mining site to ensure operational excellence and adherence to SLAs.
Address complex technical issues as a point of escalation.
Support in recruiting, developing, and managing the Site Operations team.
Aid in training new hires and providing feedback for professional growth.
Manage the asset lifecycle, from arrival to retirement, and operate within the operational budget.
Conduct safety training for the team and ensure compliance with safety protocols.
Execute strategies to achieve goals and optimize Data Center performance.
Develop and uphold SOPs and EOPs for operational efficiency.
Make informed decisions to optimize resource allocation and achieve operational targets.
Collaborate with the Product Development Team on product automation integration and support.
Monitor and enforce performance metrics across all Data Center activities.
Ensure timely and accurate equipment repairs.
Minimum Qualifications:
Excellent written and verbal communication skills.
Proficiency in diagnosing and resolving hardware issues.
Understanding of Network, Electrical, Mechanical, and building systems.
Proficient with Web-Based Programs and O365.
Strong problem-solving skills and adaptability to change.
Knowledge of regulatory and safety requirements.
Experience optimizing cryptocurrency mining operations in large-scale facilities.
Familiarity with various crypto mining hardware and related technologies.
Understanding of data analysis for optimizing mining operations.
Physical Requirements:
Ability to walk, reach, climb, stoop, and lift up to 75 pounds.
What We Offer:
Work in a dynamic startup environment with experienced industry leaders.
Opportunity for deep diving into cutting-edge technologies and making an impact.
Competitive base salary, bonus, and incentive compensation.
Unlimited PTO with flexibility for personal and professional growth.
Comprehensive health insurance, including coverage for dependents.
Life insurance and short/long-term disability coverage.
401K plan with company contribution.
Flexible spending programs for medical and dependent care.
Paid parental leave.
Environment: Foundry prioritizes its people-centric culture, providing ample opportunities for voices to be heard through various company-wide meetings and events. Emphasizing diversity, inclusion, teamwork, and engagement, Foundry maintains a supportive work environment for all individuals.
Foundry is an Equal Opportunity Employer that fosters diversity and inclusion, adhering to non-discriminatory employment practices.
About Foundry: Foundry is committed to empowering decentralized infrastructure and meeting the institutional demand for enhanced capital access in the digital currency mining industry. A subsidiary of Digital Currency Group, Foundry leverages institutional expertise to support bitcoin miners and manufacturers in building and securing decentralized networks.
Disclaimer: The content above outlines job responsibilities at Foundry and is not an exhaustive list of duties.
Nahclimited
Solution Architect (Assistant Manager)
Hong Kong
Hong Kong
Full time
Office
Our client, a prominent company in Hong Kong, is in search of a Solution Architect to facilitate the digital transformation goals set by software teams by establishing robust infrastructure for these solutions.
The role involves independently managing platform setup and activation, encompassing operating systems, virtual machines (On-Premises and Public Cloud), and collaborating with Development and Operations teams throughout the process.
Qualifications:
Bachelor’s degree or higher diploma in Computer Science, Information Technology, or related fields.
Proficiency in Cantonese is required.
Minimum 5 years of experience as an IT Infrastructure Architect, with expertise in:
Familiarity with AWS & GCP, Ansible, Jenkins, and CI/CD processes.
Understanding of container technologies like Docker and Kubernetes.
Proficiency in Linux OS administration, troubleshooting (Redhat, CentOS, Ubuntu), and scripting languages (Bash, Python, PHP, Java).
Skilled in hypervisor setup, administration, and troubleshooting (VMWare).
Acquainted with modern Open Source Cloud Platforms and Deployment Methodologies.
Possession of professional certifications such as RHCE, AWS, or CKAD would be advantageous.
Token Metrics
Crypto Social Media Manager (Slovakia -Remote)
Bratislava, Slovakia
Bratislava, Slovakia
Full time
Remote
We are seeking a skilled individual to take on the role of representing our company as a Social Media Manager. In this position, you will be responsible for establishing and maintaining a strong social media presence for our brands. This involves running effective advertising campaigns, creating engaging original content, collaborating with influencers, managing community interactions, and overseeing customer service operations on various platforms.
To excel as a Social Media Manager, the ideal candidate should have a solid background in marketing and be capable of producing and sharing relevant technical content efficiently.
Key Responsibilities
Execute advertising campaigns on the company's social media platforms.
Develop compelling written and visual content tailored to different social media campaigns.
Ensure a consistent online presence to boost brand awareness and engagement.
Monitor and control the company's brand reputation on social media platforms.
Engage with influencers to extend the reach and impact of the brand.
Responsively address comments and inquiries across all social media channels.
Achieve a monthly growth rate of 5% for Token Metrics social media accounts.
Seek out interview opportunities for increased brand exposure.
Create visually appealing content for social media using graphic design tools like Canva AI and Adobe.
Work closely with the product manager to deliver captivating visual narratives across various platforms.
Requirements
Strong knowledge of cryptocurrency concepts, including DeFi, Yield Farming, Staking, and IDO/IEO.
Proficiency in social media posting across platforms such as Instagram, Twitter, Telegram, Facebook, TikTok, and YouTube.
Familiarity with social media management tools like HubSpot, Sprout Social, and TubeBuddy.
Experience in managing and engaging online communities through platforms like Telegram, Discord, and handling support tickets.
Skilled in copywriting and social media marketing techniques.
Ability to devise effective social media strategies.
Adaptability in creating distinct tones suited for each social media platform.
Demonstrated capability in building and nurturing social media communities.
Understanding of fundamental graphic design principles.
Background as a Brand Manager in social media settings.
Proficient in evaluating the success of social media campaigns.
About Token Metrics
Token Metrics is dedicated to assisting crypto investors in constructing profitable portfolios utilizing AI-based crypto indices, rankings, and price predictions. Our clientele encompasses a diverse range of individuals, from retail investors and traders to cryptocurrency fund managers, spanning across more than 50 countries.
To excel as a Social Media Manager, the ideal candidate should have a solid background in marketing and be capable of producing and sharing relevant technical content efficiently.
Key Responsibilities
Execute advertising campaigns on the company's social media platforms.
Develop compelling written and visual content tailored to different social media campaigns.
Ensure a consistent online presence to boost brand awareness and engagement.
Monitor and control the company's brand reputation on social media platforms.
Engage with influencers to extend the reach and impact of the brand.
Responsively address comments and inquiries across all social media channels.
Achieve a monthly growth rate of 5% for Token Metrics social media accounts.
Seek out interview opportunities for increased brand exposure.
Create visually appealing content for social media using graphic design tools like Canva AI and Adobe.
Work closely with the product manager to deliver captivating visual narratives across various platforms.
Requirements
Strong knowledge of cryptocurrency concepts, including DeFi, Yield Farming, Staking, and IDO/IEO.
Proficiency in social media posting across platforms such as Instagram, Twitter, Telegram, Facebook, TikTok, and YouTube.
Familiarity with social media management tools like HubSpot, Sprout Social, and TubeBuddy.
Experience in managing and engaging online communities through platforms like Telegram, Discord, and handling support tickets.
Skilled in copywriting and social media marketing techniques.
Ability to devise effective social media strategies.
Adaptability in creating distinct tones suited for each social media platform.
Demonstrated capability in building and nurturing social media communities.
Understanding of fundamental graphic design principles.
Background as a Brand Manager in social media settings.
Proficient in evaluating the success of social media campaigns.
About Token Metrics
Token Metrics is dedicated to assisting crypto investors in constructing profitable portfolios utilizing AI-based crypto indices, rankings, and price predictions. Our clientele encompasses a diverse range of individuals, from retail investors and traders to cryptocurrency fund managers, spanning across more than 50 countries.
Token Metrics
Crypto Social Media Manager (Ho Chi Minh -Remote)
Ho Chi Minh, Vietnam
Ho Chi Minh, Vietnam
Full time
Remote
Astra DAO is in search of a skilled individual to fill the role of Social Media Manager. The primary responsibilities include establishing and managing a vibrant social media presence for our brands. This entails running advertising campaigns, creating compelling original content to boost engagement, collaborating with influencers, addressing comments, and handling customer service queries on all platforms.
The ideal candidate must have extensive experience in marketing and should be able to support their knowledge by generating and distributing relevant technical documents effectively.
Responsibilities:
Execute advertising campaigns on various social media platforms.
Develop high-quality written and visual content tailored for each campaign.
Sustain a consistent online presence to enhance brand recognition and interaction.
Monitor and maintain the company's brand image on social media platforms.
Engage with influencers to extend brand exposure and influence.
Promptly and professionally respond to comments and inquiries across all social media channels.
Aim to grow Token Metrics social media accounts by 5% per month.
Seek opportunities for interviews.
Utilize graphic design tools such as Canva AI and Adobe to craft visually appealing social media content.
Collaborate with product managers to present compelling visual narratives across different platforms.
Requirements:
Bachelor's degree in Communications, Marketing, or a relevant field.
Over 5 years of experience in devising social media strategies and managing channels for brands or companies.
A strong understanding and involvement in the crypto space; familiarity with Defi, Yield Farming, Staking, IDO/IEO.
Proven track record of working in cryptocurrency, web 3, and blockchain as a social media manager/content creator.
Proficiency in creating and sharing content on various social media platforms.
Solid grasp of social media metrics and performance evaluation.
Excellent written and verbal communication skills in the English language.
About Astra DAO: Astra DAO functions as an automated crypto asset allocator constructed on Ethereum. Its ultimate aim is to offer advanced investment strategies specifically crafted for retail investors. The platform simplifies passive investing by presenting a variety of Crypto Indices, striving to help crypto investors compete successfully with quantitative investment funds in identifying profitable investments and trades.
The ideal candidate must have extensive experience in marketing and should be able to support their knowledge by generating and distributing relevant technical documents effectively.
Responsibilities:
Execute advertising campaigns on various social media platforms.
Develop high-quality written and visual content tailored for each campaign.
Sustain a consistent online presence to enhance brand recognition and interaction.
Monitor and maintain the company's brand image on social media platforms.
Engage with influencers to extend brand exposure and influence.
Promptly and professionally respond to comments and inquiries across all social media channels.
Aim to grow Token Metrics social media accounts by 5% per month.
Seek opportunities for interviews.
Utilize graphic design tools such as Canva AI and Adobe to craft visually appealing social media content.
Collaborate with product managers to present compelling visual narratives across different platforms.
Requirements:
Bachelor's degree in Communications, Marketing, or a relevant field.
Over 5 years of experience in devising social media strategies and managing channels for brands or companies.
A strong understanding and involvement in the crypto space; familiarity with Defi, Yield Farming, Staking, IDO/IEO.
Proven track record of working in cryptocurrency, web 3, and blockchain as a social media manager/content creator.
Proficiency in creating and sharing content on various social media platforms.
Solid grasp of social media metrics and performance evaluation.
Excellent written and verbal communication skills in the English language.
About Astra DAO: Astra DAO functions as an automated crypto asset allocator constructed on Ethereum. Its ultimate aim is to offer advanced investment strategies specifically crafted for retail investors. The platform simplifies passive investing by presenting a variety of Crypto Indices, striving to help crypto investors compete successfully with quantitative investment funds in identifying profitable investments and trades.