Customer Success Manager
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
Job Description
About Toku:
The cryptocurrency industry has seen significant growth in recent years, which has led to the need for regulation. At Toku, we believe that regulation is a positive development as it allows the crypto industry to expand its reach globally.
We aim to be a leading company in the transition from pre-regulation to post-regulation within the cryptocurrency space. Toku provides products that enable crypto-native companies to compensate their teams compliantly, using both fiat currency and tokens. Our customer base includes well-known companies such as Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, and Storyverse.
Using tokens to pay workers is a practical and widely applicable use of cryptocurrency. Toku ensures that the legal requirements for worker compensation using tokens are met, including the payment of proper taxes. This is crucial for the industry's growth in a post-regulation era.
Toku has received $20 million in funding from notable investors, including Blockchain Capital, Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors such as Juan Benet, founder of Protocol Labs, and Nikil Viswanathan and Joe Lau, co-founders of Alchemy.
To learn more about Toku, you can visit our website at https://www.toku.com.
About the Role:
Toku is currently seeking a Customer Success Manager who will be responsible for developing and maintaining relationships with our customers. In this role, you will work closely with our customers to understand their business objectives and help them achieve success through our partnership.
As a Customer Success Lead at Toku, you will bring a consultative and pragmatic approach to the role. You will play a key role in driving growth and strengthening customer loyalty by collaborating with various teams, such as Sales, Customer Support, Product & Engineering, and Legal, to find creative solutions.
Responsibilities:
- Establish and nurture strong relationships with assigned customer accounts through consultation, education, and support.
- Gain a deep understanding of customer objectives, challenges, and desired outcomes, and develop customized strategies to help them succeed using our Toku platform.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure excellent customer experiences and effective resolution of customer needs and inquiries.
- Conduct regular check-ins with customers to assess satisfaction levels, identify areas for improvement, and provide guidance on best practices.
- Monitor customer usage, adoption, and engagement with the Toku platform proactively, taking appropriate actions to enhance customer value and retention.
- Identify opportunities for upselling within existing accounts and work with the Sales team to drive revenue growth.
- Serve as a customer advocate within Toku, providing valuable feedback and insights to influence product roadmap decisions and enhance the overall customer experience.
- Develop and deliver customer success metrics, reports, and presentations to track progress, demonstrate value, and identify areas for improvement.
- Stay updated on industry trends, best practices, and competitive landscape to effectively support customer requirements and offer strategic guidance.
- Act as a mentor and resource for junior members of the customer success team, providing guidance and support when needed.
Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- 5+ years of experience in a customer success role at companies offering highly technical products.
- Proven expertise in customer success or account management, particularly in companies operating in highly technical industries.
- Excellent written and verbal communication skills to engage effectively with customers and build relationships.
- Customer-centric mindset with a genuine passion for helping customers succeed.
- Strong problem-solving abilities with a focus on providing solutions.
- Excellent organizational and project management skills to manage multiple customer accounts simultaneously.
- Analytical mindset, leveraging data to make informed decisions and recommendations.
- Self-motivated and proactive, thriving in a fast-paced environment.
- Strong team player, collaborating effectively across various functions and teams.
Nice to Have:
- Experience in founding a company or working on side projects.
- Knowledge of EOR, PEO, HR, or Law.
- Familiarity with SaaS (Software-as-a-Service), fintech, payments, finops, revops, or related industries.
Benefits and Compensation:
- Remote-first work culture.
- Flexible working hours.
- Competitive salary.
- Competitive equity.
- Apple laptop.
Toku is an equal opportunity employer and values diversity, aiming to cultivate a team with a wide range of backgrounds, perspectives, and experiences. We are committed to creating an inclusive work environment and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, veteran status, or any other legally protected characteristics. Women, minorities, LGBTQ+, and individuals from underrepresented backgrounds are strongly encouraged to apply.
Please consider using Rezi.ai to create a professional resume before submitting your application.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
We look for people who have (or are intentional about getting) experience working in an early-stage startup where priorities may shift quickly and the role may go beyond what is in the job description, and who are excited about having an influence over product development and company’s growth trajectory.
Token Metrics
Head of Finance (Slovakia - Remote)
Tirana, Albania
Tirana, Albania
Full time
Remote
Token Metrics is in search of a highly motivated and experienced individual to join our team in the role of a Crypto Operations Manager. The ideal candidate should possess a deep understanding and expertise in Crypto operations coupled with Human Resource management skills.
If you are a driven and outcome-focused individual with a keen interest in cryptocurrency and HR management, we encourage you to submit your application for this rewarding position.
Responsibilities
Directing day-to-day operations of our platform to improve efficiency and performance through the development and implementation of streamlined processes.
Tracking and evaluating key metrics to assess operational effectiveness.
Collaborating with various teams to promote continuous improvement efforts and foster innovation.
Managing HR functions such as recruitment, orientation, training, and performance appraisals.
Ensuring compliance with relevant cryptocurrency industry laws and regulations.
Staying informed about industry trends and advancements to guide decision-making and recommendations.
Requirements
Possession of a Bachelor's degree in business, finance, or a related field.
Minimum of 5 years of experience in Crypto operations within the Web3 sector, accompanied by a strong grasp of HR management principles and practices.
Exceptional communication and leadership skills.
Proficiency in multitasking and prioritizing tasks within a fast-paced environment, along with the ability to address regulatory requirements in the crypto sphere.
Track record of leading efficient operational teams.
About Token Metrics
Token Metrics assists crypto investors in constructing profitable portfolios utilizing AI-driven crypto indices, evaluations, and price forecasts.
Our clientele includes a diverse range of stakeholders, from individual investors and traders to crypto fund managers across over 50 countries.
If you are a driven and outcome-focused individual with a keen interest in cryptocurrency and HR management, we encourage you to submit your application for this rewarding position.
Responsibilities
Directing day-to-day operations of our platform to improve efficiency and performance through the development and implementation of streamlined processes.
Tracking and evaluating key metrics to assess operational effectiveness.
Collaborating with various teams to promote continuous improvement efforts and foster innovation.
Managing HR functions such as recruitment, orientation, training, and performance appraisals.
Ensuring compliance with relevant cryptocurrency industry laws and regulations.
Staying informed about industry trends and advancements to guide decision-making and recommendations.
Requirements
Possession of a Bachelor's degree in business, finance, or a related field.
Minimum of 5 years of experience in Crypto operations within the Web3 sector, accompanied by a strong grasp of HR management principles and practices.
Exceptional communication and leadership skills.
Proficiency in multitasking and prioritizing tasks within a fast-paced environment, along with the ability to address regulatory requirements in the crypto sphere.
Track record of leading efficient operational teams.
About Token Metrics
Token Metrics assists crypto investors in constructing profitable portfolios utilizing AI-driven crypto indices, evaluations, and price forecasts.
Our clientele includes a diverse range of stakeholders, from individual investors and traders to crypto fund managers across over 50 countries.
Token Metrics
Crypto Quantitative Analyst (Slovakia- Remote)
Bratislava, Slovakia
Bratislava, Slovakia
Full time
Remote
Token Metrics is in search of a capable professional to join our team as a quantitative analyst. The candidate will collaborate with our team to develop innovative crypto quantitative trading strategies.
Job Responsibilities
Develop, test, and optimize algorithmic trading strategies.
Discover new trading opportunities and ideas.
Analyze extensive data sets to identify patterns.
Create risk management tools.
Job Requirements
Proficient in Python programming.
Experience working with large data sets.
Skilled in designing and back-testing trading strategies.
Strong background in statistics.
About Token Metrics
Token Metrics leverages artificial intelligence-based crypto indices, rankings, and price forecasts to help crypto investors craft profitable portfolios. We cater to a diverse clientele worldwide, including retail investors, traders, and crypto fund managers from over 50 countries.
Job Responsibilities
Develop, test, and optimize algorithmic trading strategies.
Discover new trading opportunities and ideas.
Analyze extensive data sets to identify patterns.
Create risk management tools.
Job Requirements
Proficient in Python programming.
Experience working with large data sets.
Skilled in designing and back-testing trading strategies.
Strong background in statistics.
About Token Metrics
Token Metrics leverages artificial intelligence-based crypto indices, rankings, and price forecasts to help crypto investors craft profitable portfolios. We cater to a diverse clientele worldwide, including retail investors, traders, and crypto fund managers from over 50 countries.
bluecubeservices
Junior Fraud (Risk) Analyst (Contractor)
Manila, Philippines
Manila, Philippines
Full time
Office
** Junior Fraud Analyst (Contractor) Remote Role for Manila and Makati Residents**
Blue Cube Services is looking for remote fraud specialists to join a project working with a renowned digital asset software platform. This contractor role involves using self-employed basis to be compensated in cryptocurrency. Responsibilities include tax declarations by candidates.
Role Overview
We are in search of motivated and analytically inclined fraud contractors to assist our risk strategy team. This team collaborates across various departments to enhance crypto products and mitigate fraud.
Responsibilities
Evaluate and analyze transactions to make informed decisions based on risk analysis.
Contribute risk analysis data to improve our risk management data models.
Identify trends to assist in fraud prevention efforts by compliance teams.
Review historical data to detect potential false positives and restore affected accounts.
Identify and address organized fraud attempts based on risk analysis.
Collaborate with product, compliance, data science, and customer success teams to enhance fraud prevention strategies.
Provide multifunctional support to financial operations and product teams as needed.
Experience & Skills
Strong analytical skills for processing large sets of data and investigating customer accounts thoroughly.
Minimum of 2 years of experience in Banking, Finance, FinTech, Compliance, Fraud, or a related field, or a relevant degree.
Proficiency in English, both spoken and written.
Flexibility to work in a rapidly growing team requiring 24/7 coverage.
Access to a suitable laptop with camera/webcam and a phone capable of running Google Authenticator software.
Compensation & Benefits
Competitive compensation provided in cryptocurrency.
Opportunities for career advancement for high performers.
Work remotely.
Work Schedule
Hours are dependent on team workload and individual performance.
Working hours may vary due to global market support, including day/night shifts and occasional weekend work.
Availability for this contractor role is limited to candidates in jurisdictions where compensation in cryptocurrency is permissible. Tax declarations are the contractor's responsibility.
Blue Cube Services is looking for remote fraud specialists to join a project working with a renowned digital asset software platform. This contractor role involves using self-employed basis to be compensated in cryptocurrency. Responsibilities include tax declarations by candidates.
Role Overview
We are in search of motivated and analytically inclined fraud contractors to assist our risk strategy team. This team collaborates across various departments to enhance crypto products and mitigate fraud.
Responsibilities
Evaluate and analyze transactions to make informed decisions based on risk analysis.
Contribute risk analysis data to improve our risk management data models.
Identify trends to assist in fraud prevention efforts by compliance teams.
Review historical data to detect potential false positives and restore affected accounts.
Identify and address organized fraud attempts based on risk analysis.
Collaborate with product, compliance, data science, and customer success teams to enhance fraud prevention strategies.
Provide multifunctional support to financial operations and product teams as needed.
Experience & Skills
Strong analytical skills for processing large sets of data and investigating customer accounts thoroughly.
Minimum of 2 years of experience in Banking, Finance, FinTech, Compliance, Fraud, or a related field, or a relevant degree.
Proficiency in English, both spoken and written.
Flexibility to work in a rapidly growing team requiring 24/7 coverage.
Access to a suitable laptop with camera/webcam and a phone capable of running Google Authenticator software.
Compensation & Benefits
Competitive compensation provided in cryptocurrency.
Opportunities for career advancement for high performers.
Work remotely.
Work Schedule
Hours are dependent on team workload and individual performance.
Working hours may vary due to global market support, including day/night shifts and occasional weekend work.
Availability for this contractor role is limited to candidates in jurisdictions where compensation in cryptocurrency is permissible. Tax declarations are the contractor's responsibility.
Circle
Data Engineer, Financial Data
Salt Lake City, USA
Salt Lake City, USA
Full time
Remote
Circle is a fintech company situated in the heart of the evolving internet of money, facilitating global, near-instant, and cost-effective value transfer comparable to digital data flow. This innovative internet layer revolutionizes payments, commerce, and markets, potentially elevating global economic well-being and fostering inclusivity. With USDC, a blockchain-based dollar, we empower businesses, institutions, and developers to leverage these advancements and seize the opportunities arising from this pivotal moment in the fusion of money and technology.
About the Role:
At Circle, transparency and consistency are fundamental to everything we undertake. Our expanding organization is venturing into resilient jurisdictions globally, aiming for agility and efficiency as cornerstones of our progression. Embodying our core values — Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity — our team thrives in a remote setting, where collaborative strength fuels collective accomplishment. We foster a dynamic and diverse work atmosphere that champions novel ideas and the empowerment of all team members.
Responsibilities:
As a part of the Data Engineering - Business ETL team, you will lead the management of data warehouse and pipelines crucial for financial and regulatory reporting. Your responsibilities encompass fueling Circle’s functional units like Finance, Accounting, and Analytics with operational precision and strategic insights to enable and expedite business expansion. Your pivotal role involves reshaping data movement across the organization, emphasizing data accuracy and quality to enhance Circle’s transparency, credibility, and accountability requirements.
Key Duties:
Collaborate closely with product, engineering, analytics, and accounting departments to devise and oversee scalable data life cycles for new and existing products.
Develop, construct, and sustain data ETL/ELT pipelines to collate and aggregate data necessary for various analyses and reporting purposes.
Integrate data into internal and customer-facing applications for analytical, financial, and regulatory applications.
Forge connections with external systems to secure necessary datasets through sourcing or dissemination.
Enhance the operational efficiency, vigilance, and performance of the data warehouse.
Reimagine current data storage and processing methodologies within data platforms among Circle teams and external applications.
Participate in designing, deploying, and enhancing a scalable data platform for ingesting, storing, and aggregating diverse datasets.
Serve as an expert in financial data modeling, data pipelines, data quality, and financial data warehousing.
Requirements for Success:
Background: Over 2 years of professional experience in data engineering.
Proficiency in one or more programming languages like Java, Scala, or Python.
Fluency in SQL within big data warehouse systems e.g., Snowflake, BigQuery, Databricks.
Experience with workflow orchestration tools such as Airflow, DBT, etc.
Familiarity with various Cloud Services like AWS, Google Cloud, Microsoft Azure.
Prior exposure to financial data, advantageous experience in payment systems, credit cards, bank transfers, blockchains.
Knowledge of open source or similar big data technologies.
Demonstrated ability to swiftly learn and deliver on moderate to complex projects.
Self-driven individual with a proactive approach, ensuring results and comfortable with a fast-paced work environment.
Excellent communicator, adept at collaborating with distributed teams, communicating ideas effectively.
Additional Information:
This role provides day-one PERM sponsorship for qualifying candidates.
Base Pay Range: $120,000 - $162,500
Annual Bonus Target: 10%
Compensation package includes Equity & Benefits (medical, dental, vision, 401k), flexible vacation policy, 10 paid sick days annually, and 11 paid holidays in the U.S.
Circle is an equal opportunity employer that highly values diversity. Discrimination based on race, religion, gender, or other protected categories is not tolerated.
This description represents a commitment to creating an inclusive and transparent financial future at Circle, embracing diversity and equity at its core.
About the Role:
At Circle, transparency and consistency are fundamental to everything we undertake. Our expanding organization is venturing into resilient jurisdictions globally, aiming for agility and efficiency as cornerstones of our progression. Embodying our core values — Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity — our team thrives in a remote setting, where collaborative strength fuels collective accomplishment. We foster a dynamic and diverse work atmosphere that champions novel ideas and the empowerment of all team members.
Responsibilities:
As a part of the Data Engineering - Business ETL team, you will lead the management of data warehouse and pipelines crucial for financial and regulatory reporting. Your responsibilities encompass fueling Circle’s functional units like Finance, Accounting, and Analytics with operational precision and strategic insights to enable and expedite business expansion. Your pivotal role involves reshaping data movement across the organization, emphasizing data accuracy and quality to enhance Circle’s transparency, credibility, and accountability requirements.
Key Duties:
Collaborate closely with product, engineering, analytics, and accounting departments to devise and oversee scalable data life cycles for new and existing products.
Develop, construct, and sustain data ETL/ELT pipelines to collate and aggregate data necessary for various analyses and reporting purposes.
Integrate data into internal and customer-facing applications for analytical, financial, and regulatory applications.
Forge connections with external systems to secure necessary datasets through sourcing or dissemination.
Enhance the operational efficiency, vigilance, and performance of the data warehouse.
Reimagine current data storage and processing methodologies within data platforms among Circle teams and external applications.
Participate in designing, deploying, and enhancing a scalable data platform for ingesting, storing, and aggregating diverse datasets.
Serve as an expert in financial data modeling, data pipelines, data quality, and financial data warehousing.
Requirements for Success:
Background: Over 2 years of professional experience in data engineering.
Proficiency in one or more programming languages like Java, Scala, or Python.
Fluency in SQL within big data warehouse systems e.g., Snowflake, BigQuery, Databricks.
Experience with workflow orchestration tools such as Airflow, DBT, etc.
Familiarity with various Cloud Services like AWS, Google Cloud, Microsoft Azure.
Prior exposure to financial data, advantageous experience in payment systems, credit cards, bank transfers, blockchains.
Knowledge of open source or similar big data technologies.
Demonstrated ability to swiftly learn and deliver on moderate to complex projects.
Self-driven individual with a proactive approach, ensuring results and comfortable with a fast-paced work environment.
Excellent communicator, adept at collaborating with distributed teams, communicating ideas effectively.
Additional Information:
This role provides day-one PERM sponsorship for qualifying candidates.
Base Pay Range: $120,000 - $162,500
Annual Bonus Target: 10%
Compensation package includes Equity & Benefits (medical, dental, vision, 401k), flexible vacation policy, 10 paid sick days annually, and 11 paid holidays in the U.S.
Circle is an equal opportunity employer that highly values diversity. Discrimination based on race, religion, gender, or other protected categories is not tolerated.
This description represents a commitment to creating an inclusive and transparent financial future at Circle, embracing diversity and equity at its core.
Figure
Workforce Management Analyst, Support
Charlotte, USA
Charlotte, USA
Full time
Office
** About Figure**
Figure is transforming financial services through its disruptive and rapidly expanding technology platform. Leveraging the loan origination activities and partner network, Figure aims to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets by originating a growing pool of assets. The Figure team is driven, collaborative, and innovative, embodying a culture of building from scratch and embracing an entrepreneurial mindset.
Every day at Figure involves continuous learning and impactful work. Join a team of established leaders who have generated substantial value in the financial technology sector.
About the Role
We are seeking a detail-oriented individual to join our workforce management team as a WFM Support Analyst. The role focuses on providing comprehensive support to both WFM Scheduling Analysts and WFM Forecasting Analysts to ensure the smooth and efficient operation of workforce management processes. The WFM Support Analyst plays a crucial role in assisting with scheduling activities, aiding in forecasting tasks, and facilitating effective communication among team members.
Our mission necessitates a creative, team-oriented environment where everyone can excel. Join a team of experienced leaders who have already created significant value in the FinTech space.
Roles and Responsibilities
Monitor real-time adherence to schedules and service level agreements using WFM tools.
Identify and address deviations from planned staffing levels and service targets.
Assist in creating and maintaining employee schedules aligned with business needs and regulations.
Manage scheduling tools and software, including data entry, updates, and troubleshooting.
Support data gathering and analysis for forecasting, including historical performance data and volume trends.
Contribute to staffing forecasts' accuracy and relevance to business goals.
Maintain databases and systems for forecasting and capacity planning.
Document SOPs, guidelines, and best practices related to scheduling, forecasting, and capacity planning.
Identify opportunities for process improvement within the WFM department and assist in implementing solutions for efficiency.
Requirements
2+ years of experience in WFM functions, specifically scheduling and RTA in a contact center environment
Proficiency in workforce management software and telephony systems
Strong Excel skills for organizing and analyzing data
Self-motivated, reliable, and able to work independently
Proven ability to build rapport and trust cross-functionally and across all levels
Positive attitude and excellent interpersonal skills
Team player with adaptability to changing workloads
Knowledge of financial services regulatory environment
Benefits and Perks
Competitive salary and growth opportunities
Quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness program
Life and disability insurance coverage
Company benefits such as HSA, FSA, 401k, and commuter benefits
Paid family leave
Flexible work location options
Home office and technology stipend
Flexible time-off plan
Continuing education reimbursement
Routine team swag deliveries
Further Details
For CO, NY, CA, and WA residents, the salary range for this position is $51,920 - $64,900/year with a 25% Bonus Target and Equity. Compensation may vary based on individual experience and location.
Note: Figure will not sponsor work visas for this position. All hired individuals must verify identity and eligibility to work in the U.S. and complete necessary employment eligibility forms.
Figure is transforming financial services through its disruptive and rapidly expanding technology platform. Leveraging the loan origination activities and partner network, Figure aims to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets by originating a growing pool of assets. The Figure team is driven, collaborative, and innovative, embodying a culture of building from scratch and embracing an entrepreneurial mindset.
Every day at Figure involves continuous learning and impactful work. Join a team of established leaders who have generated substantial value in the financial technology sector.
About the Role
We are seeking a detail-oriented individual to join our workforce management team as a WFM Support Analyst. The role focuses on providing comprehensive support to both WFM Scheduling Analysts and WFM Forecasting Analysts to ensure the smooth and efficient operation of workforce management processes. The WFM Support Analyst plays a crucial role in assisting with scheduling activities, aiding in forecasting tasks, and facilitating effective communication among team members.
Our mission necessitates a creative, team-oriented environment where everyone can excel. Join a team of experienced leaders who have already created significant value in the FinTech space.
Roles and Responsibilities
Monitor real-time adherence to schedules and service level agreements using WFM tools.
Identify and address deviations from planned staffing levels and service targets.
Assist in creating and maintaining employee schedules aligned with business needs and regulations.
Manage scheduling tools and software, including data entry, updates, and troubleshooting.
Support data gathering and analysis for forecasting, including historical performance data and volume trends.
Contribute to staffing forecasts' accuracy and relevance to business goals.
Maintain databases and systems for forecasting and capacity planning.
Document SOPs, guidelines, and best practices related to scheduling, forecasting, and capacity planning.
Identify opportunities for process improvement within the WFM department and assist in implementing solutions for efficiency.
Requirements
2+ years of experience in WFM functions, specifically scheduling and RTA in a contact center environment
Proficiency in workforce management software and telephony systems
Strong Excel skills for organizing and analyzing data
Self-motivated, reliable, and able to work independently
Proven ability to build rapport and trust cross-functionally and across all levels
Positive attitude and excellent interpersonal skills
Team player with adaptability to changing workloads
Knowledge of financial services regulatory environment
Benefits and Perks
Competitive salary and growth opportunities
Quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness program
Life and disability insurance coverage
Company benefits such as HSA, FSA, 401k, and commuter benefits
Paid family leave
Flexible work location options
Home office and technology stipend
Flexible time-off plan
Continuing education reimbursement
Routine team swag deliveries
Further Details
For CO, NY, CA, and WA residents, the salary range for this position is $51,920 - $64,900/year with a 25% Bonus Target and Equity. Compensation may vary based on individual experience and location.
Note: Figure will not sponsor work visas for this position. All hired individuals must verify identity and eligibility to work in the U.S. and complete necessary employment eligibility forms.