Back
Profile
Dapper Labs
Website
Not specified
Number of employees
Not specified
Locations
United States
Markets
Description
Dapper Labs uses the power of play to deliver blockchain-based experiences and digital collectibles that are made for you and ready for the real world.
Preferred payment options
Dapper Labs
Senior Accountant – High-Impact Role in Web3 Finance
Canada +1
Canada +1
Full time
Remote
Join our team at Dapper Labs, where we specialize in the convergence of blockchain technology and the gaming industry. Our flagship projects, such as Disney Pinnacle, NBA Top Shot, and NFL All Day, are digital collectibles platforms based on blockchain technology. We are seeking a Senior Accountant who excels in dynamic, high-growth environments and is passionate about shaping the financial landscape of Web3. This role goes beyond traditional accounting, involving innovative financial operations with crypto assets, virtual economies, and cutting-edge digital transactions. If you are proactive, take initiative, and thrive in a fast-paced setting, this is a unique opportunity to be part of a top-tier team driving innovation in a groundbreaking industry.
What you will achieve with us:
Undertake a pivotal role with extensive exposure to finance, blockchain operations, and digital assets. Collaborate closely with various teams to optimize financial processes in a rapidly evolving industry.
Take ownership of financial operations and reporting, including month-end close activities, journal entries, reconciliations, and financial statement preparation. Implement improvements to financial policies, controls, and automation to enhance efficiency and scalability. Provide real-time financial insights for strategic decision-making.
Manage financial operations related to virtual goods and digital transactions, ensuring accurate accounting treatment. Work with internal departments to establish best practices for tracking, custody, and valuation of digital assets. Stay informed on emerging regulations and innovations in blockchain finance to help set leading accounting standards.
Partner with department leaders to develop, manage, and analyze budgets for both fiat and digital assets. Offer variance analysis and real-time forecasting insights to support data-driven financial decisions.
Handle semi-monthly and off-cycle payroll processing for US and Canadian employees, ensuring accurate tax compliance and reporting across multiple jurisdictions.
Ideal qualifications:
Problem solvers who thrive in complex and ambiguous environments.
Demonstrated ability to build and enhance financial systems, with a passion for continuous improvement.
Knowledge or strong interest in blockchain, digital economies, and modern finance practices.
Strategic thinker who can align financial insights with business strategy to make data-driven recommendations.
Self-starters who show initiative and take charge of projects in a high-growth atmosphere.
Diligent executor with a focus on accuracy and compliance, while still fostering innovation.
Progressive accounting experience, preferably in fast-paced tech, fintech, or blockchain firms.
Experience with financial reporting, audits, internal controls, and process automation.
Familiarity with crypto accounting, digital asset reconciliation, and blockchain transactions considered a strong asset.
Proficiency in GAAP/IFRS accounting standards.
Advanced skills in Excel/Google Sheets; familiarity with NetSuite, QuickBooks, or similar ERP systems is a bonus.
CPA or equivalent certification preferred but not required; competency in execution is paramount.
Dapper Labs is a pioneer in combining blockchain technology with entertainment. We have developed revolutionary experiences like CryptoKitties, NBA Top Shot, NFL All Day, and Disney Pinnacle, as well as Dapper Wallet, providing a user-friendly way to manage assets on the blockchain. Additionally, we are creators of Flow, a decentralized blockchain created for scalability and ease of use. Our mission at Dapper Labs is to enhance accessibility and enjoyment worldwide through the adoption of decentralized technologies. With significant backing from prominent investors such as Andreessen Horowitz, Coatue, and Union Square Ventures, among others, we are committed to driving innovation and industry growth.
What you will achieve with us:
Undertake a pivotal role with extensive exposure to finance, blockchain operations, and digital assets. Collaborate closely with various teams to optimize financial processes in a rapidly evolving industry.
Take ownership of financial operations and reporting, including month-end close activities, journal entries, reconciliations, and financial statement preparation. Implement improvements to financial policies, controls, and automation to enhance efficiency and scalability. Provide real-time financial insights for strategic decision-making.
Manage financial operations related to virtual goods and digital transactions, ensuring accurate accounting treatment. Work with internal departments to establish best practices for tracking, custody, and valuation of digital assets. Stay informed on emerging regulations and innovations in blockchain finance to help set leading accounting standards.
Partner with department leaders to develop, manage, and analyze budgets for both fiat and digital assets. Offer variance analysis and real-time forecasting insights to support data-driven financial decisions.
Handle semi-monthly and off-cycle payroll processing for US and Canadian employees, ensuring accurate tax compliance and reporting across multiple jurisdictions.
Ideal qualifications:
Problem solvers who thrive in complex and ambiguous environments.
Demonstrated ability to build and enhance financial systems, with a passion for continuous improvement.
Knowledge or strong interest in blockchain, digital economies, and modern finance practices.
Strategic thinker who can align financial insights with business strategy to make data-driven recommendations.
Self-starters who show initiative and take charge of projects in a high-growth atmosphere.
Diligent executor with a focus on accuracy and compliance, while still fostering innovation.
Progressive accounting experience, preferably in fast-paced tech, fintech, or blockchain firms.
Experience with financial reporting, audits, internal controls, and process automation.
Familiarity with crypto accounting, digital asset reconciliation, and blockchain transactions considered a strong asset.
Proficiency in GAAP/IFRS accounting standards.
Advanced skills in Excel/Google Sheets; familiarity with NetSuite, QuickBooks, or similar ERP systems is a bonus.
CPA or equivalent certification preferred but not required; competency in execution is paramount.
Dapper Labs is a pioneer in combining blockchain technology with entertainment. We have developed revolutionary experiences like CryptoKitties, NBA Top Shot, NFL All Day, and Disney Pinnacle, as well as Dapper Wallet, providing a user-friendly way to manage assets on the blockchain. Additionally, we are creators of Flow, a decentralized blockchain created for scalability and ease of use. Our mission at Dapper Labs is to enhance accessibility and enjoyment worldwide through the adoption of decentralized technologies. With significant backing from prominent investors such as Andreessen Horowitz, Coatue, and Union Square Ventures, among others, we are committed to driving innovation and industry growth.
Dapper Labs
Growth Marketing Manager
Canada +1
Canada +1
Full time
Remote
Join a pioneering team at Dapper Labs, where the focus is on merging blockchain technology with gaming to create innovative digital collectibles platforms like Disney Pinnacle, NBA Top Shot, and NFL All Day. In this role, you will be pivotal in a vibrant and fast-paced environment, engaging with a global audience to explore new frontiers in blockchain and entertainment.
We are currently looking for an experienced Growth Marketing Manager to spearhead audience expansion, user base growth, revenue increase, and community engagement within our IPs, including Disney Pinnacle and CryptoKitties. Your responsibilities will involve devising and implementing novel marketing strategies to attract and retain users while maximizing brand influence. Your main areas of concentration will include user acquisition, retention, and conversion through measurable campaigns and growth strategies. You should excel in leveraging data-driven experimentation alongside captivating creativity to rapidly scale growth through Web3-native tools such as incentives, gamification, airdrops, staking, and referral initiatives. Your proficiency should extend to prioritizing short-term performance metrics like active users, conversion rates, and growth loops. As an integral part of our team that is at the forefront of blockchain technology, you will play a vital role in linking users with innovative products and experiences.
Key Objectives:
Develop and implement innovative growth hacking strategies customized for the Web3 landscape, utilizing blockchain technology, incentives, and gamified experiences to bolster user acquisition and retention.
Oversee and fine-tune digital campaigns across various channels including SEO, paid media, social media, email marketing, and Web3-specific platforms, optimizing growth through platforms like Hypelab, Google, Meta, X, and more.
Collaborate with community teams to enhance user relations, amplify user-generated content, and foster brand advocacy.
Collaborate with content creators to craft high-quality materials like blogs, social media posts, and videos that align with brand guidelines and contribute to growth.
Conduct data-driven analysis to measure campaign efficacy, identify trends, and shape marketing strategies, utilizing tools such as Mixpanel and Google Analytics.
Coordinate with community managers to plan and execute online events that boost engagement, enhance community interaction, and foster growth.
Stay abreast of industry trends, audience requirements, and competitor insights to maintain Dapper Labs' leading position in the blockchain and Web3 sectors.
Foster cross-functional collaboration with product, community, and creative teams to ensure cohesive marketing efforts supporting overarching company objectives.
Qualifications:
Profound knowledge of digital marketing channels, tools, and industry best practices.
Ability to think creatively and adapt strategies swiftly in a dynamic environment, coupled with strong communication and storytelling skills.
Demonstrated experience in marketing roles, preferably within tech, blockchain, entertainment, sports, or gaming industries.
Competence in marketing analytics tools to measure, track, and optimize campaign performance.
Proven track record of managing budgets effectively to achieve measurable outcomes.
Enthusiasm for blockchain technology and a deep comprehension of Web3 ecosystems.
Preferably experienced in dealing with NFTs, tokens, and cryptocurrencies, and possessing strong leadership and team collaboration abilities.
At Dapper Labs, we are on a mission to enhance accessibility and enjoyment worldwide through decentralized technology adoption. With substantial financial backing from renowned investors such as Andreessen Horowitz, Coatue, and Google Ventures, among others, we are proud creators of leading blockchain experiences like CryptoKitties and NBA Top Shot, facilitated through platforms like Dapper Wallet. Our commitment to advancing decentralized technologies sets us apart in the industry.
Discover more about Dapper Labs including information on benefits and perks.
We are currently looking for an experienced Growth Marketing Manager to spearhead audience expansion, user base growth, revenue increase, and community engagement within our IPs, including Disney Pinnacle and CryptoKitties. Your responsibilities will involve devising and implementing novel marketing strategies to attract and retain users while maximizing brand influence. Your main areas of concentration will include user acquisition, retention, and conversion through measurable campaigns and growth strategies. You should excel in leveraging data-driven experimentation alongside captivating creativity to rapidly scale growth through Web3-native tools such as incentives, gamification, airdrops, staking, and referral initiatives. Your proficiency should extend to prioritizing short-term performance metrics like active users, conversion rates, and growth loops. As an integral part of our team that is at the forefront of blockchain technology, you will play a vital role in linking users with innovative products and experiences.
Key Objectives:
Develop and implement innovative growth hacking strategies customized for the Web3 landscape, utilizing blockchain technology, incentives, and gamified experiences to bolster user acquisition and retention.
Oversee and fine-tune digital campaigns across various channels including SEO, paid media, social media, email marketing, and Web3-specific platforms, optimizing growth through platforms like Hypelab, Google, Meta, X, and more.
Collaborate with community teams to enhance user relations, amplify user-generated content, and foster brand advocacy.
Collaborate with content creators to craft high-quality materials like blogs, social media posts, and videos that align with brand guidelines and contribute to growth.
Conduct data-driven analysis to measure campaign efficacy, identify trends, and shape marketing strategies, utilizing tools such as Mixpanel and Google Analytics.
Coordinate with community managers to plan and execute online events that boost engagement, enhance community interaction, and foster growth.
Stay abreast of industry trends, audience requirements, and competitor insights to maintain Dapper Labs' leading position in the blockchain and Web3 sectors.
Foster cross-functional collaboration with product, community, and creative teams to ensure cohesive marketing efforts supporting overarching company objectives.
Qualifications:
Profound knowledge of digital marketing channels, tools, and industry best practices.
Ability to think creatively and adapt strategies swiftly in a dynamic environment, coupled with strong communication and storytelling skills.
Demonstrated experience in marketing roles, preferably within tech, blockchain, entertainment, sports, or gaming industries.
Competence in marketing analytics tools to measure, track, and optimize campaign performance.
Proven track record of managing budgets effectively to achieve measurable outcomes.
Enthusiasm for blockchain technology and a deep comprehension of Web3 ecosystems.
Preferably experienced in dealing with NFTs, tokens, and cryptocurrencies, and possessing strong leadership and team collaboration abilities.
At Dapper Labs, we are on a mission to enhance accessibility and enjoyment worldwide through decentralized technology adoption. With substantial financial backing from renowned investors such as Andreessen Horowitz, Coatue, and Google Ventures, among others, we are proud creators of leading blockchain experiences like CryptoKitties and NBA Top Shot, facilitated through platforms like Dapper Wallet. Our commitment to advancing decentralized technologies sets us apart in the industry.
Discover more about Dapper Labs including information on benefits and perks.
Dapper Labs
Frontend Software Engineering Intern
Canada +1
Canada +1
Full time
Remote
We are seeking students in their final semester to participate as a Frontend Engineering Intern/Co-op for either a 4 or 8-month work period, with potential for a full-time position. The role involves contributing to the development of innovative features for our NFT flagship projects, and the opportunity to learn from experienced professionals in the field.
The ideal candidate is a motivated individual eager to learn quickly, possesses a strong foundation in computer science, and is enthusiastic about advancing the digital collectible experience.
Responsibilities:
Engage with cutting-edge technologies in frontend and blockchain development while absorbing knowledge from seasoned engineers.
Collaborate in designing, implementing, and refining new features across our primary NFT products.
Enhance user experience using modern technologies like React, Next.js, Vercel, GraphQL, and WebGL.
Take ownership of essential features with responsibilities equivalent to a full-time position.
Work closely with diverse stakeholders to transform designs and requirements into tangible products.
Desired Qualifications:
Demonstrated ability to learn rapidly and adapt to new technologies.
Interest or familiarity with blockchain technology.
Proficiency in JavaScript and frontend development.
Knowledge of contemporary web development libraries such as React and Vue.
Background or interest in UX and UI design principles.
Completion or near completion of a degree in Computer Science, Computer Engineering, or related fields.
About Dapper Labs:
Dapper Labs leverages blockchain technology to create seamless, secure, and enjoyable web3 experiences. Since establishment in 2018, Dapper Labs has empowered enthusiasts by integrating them deeply with their favorite brands, fostering vibrant and interactive communities, and opening avenues for them to become creators themselves.
Dapper Labs is the genius behind the Dapper Platform, a trusted gateway to digital realms, and the official provider of digital video collectibles such as NBA Top Shot, NFL All Day, UFC Strike, and LaLiga Golazos. Noteworthy investors in Dapper Labs include Andreessen Horowitz, Coatue, and revered personalities from renowned platforms and companies. Additionally, Dapper Labs collaborates with prominent entities such as the NBA, NFL, Ubisoft, Warner Music, and many others.
The ideal candidate is a motivated individual eager to learn quickly, possesses a strong foundation in computer science, and is enthusiastic about advancing the digital collectible experience.
Responsibilities:
Engage with cutting-edge technologies in frontend and blockchain development while absorbing knowledge from seasoned engineers.
Collaborate in designing, implementing, and refining new features across our primary NFT products.
Enhance user experience using modern technologies like React, Next.js, Vercel, GraphQL, and WebGL.
Take ownership of essential features with responsibilities equivalent to a full-time position.
Work closely with diverse stakeholders to transform designs and requirements into tangible products.
Desired Qualifications:
Demonstrated ability to learn rapidly and adapt to new technologies.
Interest or familiarity with blockchain technology.
Proficiency in JavaScript and frontend development.
Knowledge of contemporary web development libraries such as React and Vue.
Background or interest in UX and UI design principles.
Completion or near completion of a degree in Computer Science, Computer Engineering, or related fields.
About Dapper Labs:
Dapper Labs leverages blockchain technology to create seamless, secure, and enjoyable web3 experiences. Since establishment in 2018, Dapper Labs has empowered enthusiasts by integrating them deeply with their favorite brands, fostering vibrant and interactive communities, and opening avenues for them to become creators themselves.
Dapper Labs is the genius behind the Dapper Platform, a trusted gateway to digital realms, and the official provider of digital video collectibles such as NBA Top Shot, NFL All Day, UFC Strike, and LaLiga Golazos. Noteworthy investors in Dapper Labs include Andreessen Horowitz, Coatue, and revered personalities from renowned platforms and companies. Additionally, Dapper Labs collaborates with prominent entities such as the NBA, NFL, Ubisoft, Warner Music, and many others.
Dapper Labs
Front-End Engineer
Canada +1
Canada +1
Full time
Remote
We are seeking a highly skilled Front-End Engineer with a strong product focus to craft innovative blockchain-based consumer experiences that drive significant impact, foster daily engagement, and catalyze societal change.
As a key team member, you will play a pivotal role in conceptualizing, designing, and implementing cutting-edge solutions within an exhilarating industry. Working alongside a dedicated and enthusiastic team, you will have the opportunity to demonstrate autonomy and take ownership of your projects.
Key Responsibilities:
Elevate user engagement by ensuring seamless and refined interactions with our product.
Contribute to the development and launch of a pioneering new product.
Implement industry best practices in software development to enhance our workflow.
Prioritize user experience to deliver features that prioritize user satisfaction.
Qualifications:
Demonstrated experience in managing project lifecycles from inception to scaling using relevant technologies.
Proficient in design principles, capable of creating engaging interfaces with some design input, and well-versed in user experience fundamentals.
Strong skills in modern CSS, CSS frameworks, and proficient in JavaScript, including expertise in modern libraries like Next.js and React.
Proven track record of delivering high-quality code in a dynamic work environment.
Excellent interpersonal skills with a collaborative mindset to continuously enhance product quality through teamwork.
Ability to collaborate effectively with marketing, product, and design teams to propel product development.
Preferred Qualifications:
Experience in leveraging AI solutions and exploring innovative technologies to improve productivity and accelerate product delivery.
Familiarity with blockchain technologies.
As a key team member, you will play a pivotal role in conceptualizing, designing, and implementing cutting-edge solutions within an exhilarating industry. Working alongside a dedicated and enthusiastic team, you will have the opportunity to demonstrate autonomy and take ownership of your projects.
Key Responsibilities:
Elevate user engagement by ensuring seamless and refined interactions with our product.
Contribute to the development and launch of a pioneering new product.
Implement industry best practices in software development to enhance our workflow.
Prioritize user experience to deliver features that prioritize user satisfaction.
Qualifications:
Demonstrated experience in managing project lifecycles from inception to scaling using relevant technologies.
Proficient in design principles, capable of creating engaging interfaces with some design input, and well-versed in user experience fundamentals.
Strong skills in modern CSS, CSS frameworks, and proficient in JavaScript, including expertise in modern libraries like Next.js and React.
Proven track record of delivering high-quality code in a dynamic work environment.
Excellent interpersonal skills with a collaborative mindset to continuously enhance product quality through teamwork.
Ability to collaborate effectively with marketing, product, and design teams to propel product development.
Preferred Qualifications:
Experience in leveraging AI solutions and exploring innovative technologies to improve productivity and accelerate product delivery.
Familiarity with blockchain technologies.
Dapper Labs
Game Designer, CryptoKitties
U.S.
U.S.
Full time
Remote
Join the CryptoKitties team as a Game Designer, where we are focused on creating innovative and captivating games for one of the leading brands in blockchain gaming. CryptoKitties has set new standards in digital collectibles, and we are dedicated to developing unique gameplay experiences that will delight and expand its diverse community.
As a Game Designer, you will collaborate closely with a team of creative minds and developers to ideate, prototype, and enhance gameplay systems, ensuring they are enjoyable and accessible within the parameters of an open blockchain-based economy. This role presents a fantastic opportunity for a meticulous and team-oriented designer to leave a lasting impact on the blockchain gaming sector while gaining valuable insights from industry experts.
What we’ll achieve together:
Develop engaging gameplay systems that align with the CryptoKitties brand, striking a balance between in-game and token-based economies to foster sustainable player engagement and community growth.
Design game concepts, user flows, and comprehensive documentation to effectively convey ideas to the development team.
Work collaboratively with artists, engineers, and product managers to bring creative visions to fruition.
Create game features that blend entertainment and challenge, ensuring high player engagement and retention levels.
Conduct playtests and analyze player behavior to pinpoint areas for enhancement in gameplay and the in-game economy, refining designs based on insights.
Explore innovative ways to integrate blockchain technology into gameplay.
Assist in crafting live events and implementing feature updates to maintain players' excitement and engagement levels.
About you:
Possess 3+ years of game design experience, preferably with a focus on casual or mobile games.
Demonstrate a strong grasp of core gameplay mechanics and system design principles.
Show a deep passion for crafting entertaining and captivating player experiences.
Have knowledge of blockchain technology or a keen interest in understanding its potential in the gaming industry.
Proficient in utilizing tools like Figma, Miro, or other design and documentation software.
Embrace a collaborative mindset and excel in working efficiently with cross-functional teams.
Exhibit a genuine fondness for CryptoKitties and a desire to shape its future!
Dapper Labs stands as the world's premier blockchain entertainment company. We are the innovative minds behind leading experiences such as CryptoKitties, NBA Top Shot, NFL All Day, and Disney Pinnacle. Additionally, we have developed Dapper Wallet— the easiest way to manage assets and utilize blockchain technology. Flow, our decentralized blockchain platform, is designed for scalability and user-friendliness. Our mission at Dapper Labs is to enhance worldwide accessibility and enjoyment through the adoption of decentralized technologies. We have secured substantial funding from top investors including Andreessen Horowitz, Coatue, Union Square Ventures, Venrock, GV, Samsung, and notable founders from Dreamworks, Reddit, Coinbase, Zynga, and AngelList, among others.
As a Game Designer, you will collaborate closely with a team of creative minds and developers to ideate, prototype, and enhance gameplay systems, ensuring they are enjoyable and accessible within the parameters of an open blockchain-based economy. This role presents a fantastic opportunity for a meticulous and team-oriented designer to leave a lasting impact on the blockchain gaming sector while gaining valuable insights from industry experts.
What we’ll achieve together:
Develop engaging gameplay systems that align with the CryptoKitties brand, striking a balance between in-game and token-based economies to foster sustainable player engagement and community growth.
Design game concepts, user flows, and comprehensive documentation to effectively convey ideas to the development team.
Work collaboratively with artists, engineers, and product managers to bring creative visions to fruition.
Create game features that blend entertainment and challenge, ensuring high player engagement and retention levels.
Conduct playtests and analyze player behavior to pinpoint areas for enhancement in gameplay and the in-game economy, refining designs based on insights.
Explore innovative ways to integrate blockchain technology into gameplay.
Assist in crafting live events and implementing feature updates to maintain players' excitement and engagement levels.
About you:
Possess 3+ years of game design experience, preferably with a focus on casual or mobile games.
Demonstrate a strong grasp of core gameplay mechanics and system design principles.
Show a deep passion for crafting entertaining and captivating player experiences.
Have knowledge of blockchain technology or a keen interest in understanding its potential in the gaming industry.
Proficient in utilizing tools like Figma, Miro, or other design and documentation software.
Embrace a collaborative mindset and excel in working efficiently with cross-functional teams.
Exhibit a genuine fondness for CryptoKitties and a desire to shape its future!
Dapper Labs stands as the world's premier blockchain entertainment company. We are the innovative minds behind leading experiences such as CryptoKitties, NBA Top Shot, NFL All Day, and Disney Pinnacle. Additionally, we have developed Dapper Wallet— the easiest way to manage assets and utilize blockchain technology. Flow, our decentralized blockchain platform, is designed for scalability and user-friendliness. Our mission at Dapper Labs is to enhance worldwide accessibility and enjoyment through the adoption of decentralized technologies. We have secured substantial funding from top investors including Andreessen Horowitz, Coatue, Union Square Ventures, Venrock, GV, Samsung, and notable founders from Dreamworks, Reddit, Coinbase, Zynga, and AngelList, among others.
Dapper Labs
Senior Customer Support Agent / KL, Malaysia
Malaysia
Malaysia
Full time
Hybrid
Dapper Labs is seeking an enthusiastic team member to join their Global Customer Support team, focusing on assisting users with Dapper Wallets and collectible experiences. The desired individual should possess a solid understanding of educating online consumers in a developing field, displaying high engagement, adaptability, and quick decision-making capabilities. The candidate should also demonstrate a keen interest in resolving complex issues, addressing concerns for both collectors and internal teams. Experience in crypto, startups, email, chat, and messaging support is valued for delivering top-notch service to users.
Responsibilities:
Efficiently handle a variety of support requests from different user groups, including mainstream users, developers, and technology enthusiasts.
Advocate for the collector’s needs within the organization to ensure feedback and issues are addressed promptly.
Collaborate with various teams to proactively test new product developments and preempt potential support challenges.
Enhance support documentation and internal processes to reduce the workload and provide uninterrupted experiences for collectors.
Requirements:
Prior customer success experience of at least 3 years, specifically in engaging online consumers, preferably within the crypto or startup sectors.
Strong written and verbal communication skills with a high proficiency in English.
Proficiency in CRM tools like Zendesk and working in fast-paced support environments managing email and chat queues.
Ability to absorb and retain a vast amount of evolving details and derive satisfaction from connecting the dots.
Ideal if already involved in the crypto and web3 community, possess knowledge of the cryptocurrency space, or have experience in new-tech domains.
Candidates must be prepared for a flexible schedule, catering to a global audience, which includes non-traditional working hours, weekends, and holidays. This role is based in the Kuala Lumpur, Malaysia office.
Dapper Labs leverages blockchain technology to create seamless, secure, and enjoyable web3 experiences. Since its establishment in 2018, Dapper Labs has empowered enthusiasts by involving them in their favorite brands, fostering vibrant interactive communities, and offering pathways for them to become creators themselves. Dapper Labs is recognized for the Dapper Platform and renowned digital video collectibles, including NBA Top Shot, NFL All Day, UFC Strike, and LaLiga Golazos. In addition, notable investors and partners include influential entities in various industries.
For further details on Dapper Labs, including benefits and perks, candidates can visit the career page directly.
Responsibilities:
Efficiently handle a variety of support requests from different user groups, including mainstream users, developers, and technology enthusiasts.
Advocate for the collector’s needs within the organization to ensure feedback and issues are addressed promptly.
Collaborate with various teams to proactively test new product developments and preempt potential support challenges.
Enhance support documentation and internal processes to reduce the workload and provide uninterrupted experiences for collectors.
Requirements:
Prior customer success experience of at least 3 years, specifically in engaging online consumers, preferably within the crypto or startup sectors.
Strong written and verbal communication skills with a high proficiency in English.
Proficiency in CRM tools like Zendesk and working in fast-paced support environments managing email and chat queues.
Ability to absorb and retain a vast amount of evolving details and derive satisfaction from connecting the dots.
Ideal if already involved in the crypto and web3 community, possess knowledge of the cryptocurrency space, or have experience in new-tech domains.
Candidates must be prepared for a flexible schedule, catering to a global audience, which includes non-traditional working hours, weekends, and holidays. This role is based in the Kuala Lumpur, Malaysia office.
Dapper Labs leverages blockchain technology to create seamless, secure, and enjoyable web3 experiences. Since its establishment in 2018, Dapper Labs has empowered enthusiasts by involving them in their favorite brands, fostering vibrant interactive communities, and offering pathways for them to become creators themselves. Dapper Labs is recognized for the Dapper Platform and renowned digital video collectibles, including NBA Top Shot, NFL All Day, UFC Strike, and LaLiga Golazos. In addition, notable investors and partners include influential entities in various industries.
For further details on Dapper Labs, including benefits and perks, candidates can visit the career page directly.