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Profile
Digital Asset
Website
www.digitalasset.comNumber of employees
Not specified
Locations
United States
Markets
Description
Our technology is helping the world’s most innovative organizations build the applications and networks that are changing how business is done. We’re creating the future of the global economy — one that unlocks value and enables it to flow freely and securely across interconnected systems.
To make this vision of the future a reality for our present, we need you.
Preferred payment options
Digital Asset
Software Support Engineer
Budapest, Hungary
Budapest, Hungary
Full time
Office
About Digital Asset
Digital Asset assists companies across various industries of all sizes in bringing distributed applications to market faster and ensuring their longevity. At the core of our services is DAML, an open-source smart contract framework that allows developers to write applications once and then deploy them anywhere. This innovative technology supports smart contract platforms on the Canton Network.
We collaborate with some of the world's largest companies to leverage smart contracts, a key component of distributed ledger technology (DLT), to revolutionize the development, deployment, and usage of applications aimed at solving real-world business problems.
Digital Asset operates globally, with offices in various locations such as New York, London, Budapest, Zurich, Hong Kong, and Sydney.
As we expand our team, we remain dedicated to a dynamic, collaborative, and pragmatic working approach that has been pivotal since our inception. This position presents an excellent opportunity for individuals who seek to devise solutions that push the boundaries of conventional thinking.
The Opportunity
The Digital Asset Enterprise Support Team serves as the primary point of contact for our global customers, many of whom operate critical financial infrastructures. We support them in building robust solutions and ensuring uninterrupted operation 24/7, 365 days a year. This role offers an opportunity to become a subject matter expert (SME) in Digital Asset's products, particularly DAML, as well as the third-party products used by our clients. We troubleshoot complex issues for customers, collaborate with product and engineering teams to enhance products based on customer feedback, and contribute to ongoing product improvements.
Team members are distributed across different regions, including the US, Hungary, Hong Kong, and Australia, and follow a follow-the-sun support model through overlapping shifts.
As a Software Support Engineer, you will continuously learn, document, and guide clients on best practices for installing, configuring, deploying, connecting, and utilizing Digital Asset products. Along with enhancing your own expertise, you will lead the resolution of client field issues internally. You will collaborate extensively with internal developer/engineering teams and product teams to address escalated tickets, stay updated on new product features, and offer insights into product enhancement roadmaps based on field experiences, with the primary focus on delivering a superior client experience.
Key Responsibilities
Evaluate and troubleshoot intricate software issues to provide technical guidance to clients.
Prioritize and resolve incidents and requests raised by internal and external stakeholders.
Document issue resolutions and provide detailed FAQs beyond official product documentation.
Escalate unresolved issues effectively to the appropriate internal teams.
Contribute to scheduled on-call rotations for support coverage during non-business hours.
Key Criteria
Hold a Bachelor’s degree in computer science, engineering, or a related discipline, or possess equivalent technical training/experience.
Possess over 3 years of experience in roles such as Technical Support Engineer, Developer, or similar technical positions.
Technical Skills: demonstrate proficiency in areas like computer hardware/software, networking, security, and related technical competencies, including expertise in commercial application development using Java, JavaScript, Python, or Scala.
Communication Skills: effectively engage with clients, team members, and stakeholders by articulating technical concepts clearly through verbal, written, and listening skills.
Problem-solving Skills: capable of identifying and resolving software issues, conducting thorough research, analyzing problems, and proactively implementing solutions with meticulous attention to detail.
Customer Service Skills: maintain a supportive and composed demeanor, particularly when addressing client queries and resolving issues during critical production outages.
Exhibit continuous learning mentality in mastering Digital Asset's products, support tools, third-party products and services, and relevant tools.
Demonstrate self-starter capabilities, adaptability to change, and enthusiasm to work in a fast-paced environment.
Experience in the Financial Services sector and familiarity with financial assets types are advantageous.
If you believe you have the potential to excel in this role, don't hesitate to apply even if you may not meet all qualifications upfront, as we value your unique skills and perspective.
NO AGENCIES, PLEASE!
Digital Asset assists companies across various industries of all sizes in bringing distributed applications to market faster and ensuring their longevity. At the core of our services is DAML, an open-source smart contract framework that allows developers to write applications once and then deploy them anywhere. This innovative technology supports smart contract platforms on the Canton Network.
We collaborate with some of the world's largest companies to leverage smart contracts, a key component of distributed ledger technology (DLT), to revolutionize the development, deployment, and usage of applications aimed at solving real-world business problems.
Digital Asset operates globally, with offices in various locations such as New York, London, Budapest, Zurich, Hong Kong, and Sydney.
As we expand our team, we remain dedicated to a dynamic, collaborative, and pragmatic working approach that has been pivotal since our inception. This position presents an excellent opportunity for individuals who seek to devise solutions that push the boundaries of conventional thinking.
The Opportunity
The Digital Asset Enterprise Support Team serves as the primary point of contact for our global customers, many of whom operate critical financial infrastructures. We support them in building robust solutions and ensuring uninterrupted operation 24/7, 365 days a year. This role offers an opportunity to become a subject matter expert (SME) in Digital Asset's products, particularly DAML, as well as the third-party products used by our clients. We troubleshoot complex issues for customers, collaborate with product and engineering teams to enhance products based on customer feedback, and contribute to ongoing product improvements.
Team members are distributed across different regions, including the US, Hungary, Hong Kong, and Australia, and follow a follow-the-sun support model through overlapping shifts.
As a Software Support Engineer, you will continuously learn, document, and guide clients on best practices for installing, configuring, deploying, connecting, and utilizing Digital Asset products. Along with enhancing your own expertise, you will lead the resolution of client field issues internally. You will collaborate extensively with internal developer/engineering teams and product teams to address escalated tickets, stay updated on new product features, and offer insights into product enhancement roadmaps based on field experiences, with the primary focus on delivering a superior client experience.
Key Responsibilities
Evaluate and troubleshoot intricate software issues to provide technical guidance to clients.
Prioritize and resolve incidents and requests raised by internal and external stakeholders.
Document issue resolutions and provide detailed FAQs beyond official product documentation.
Escalate unresolved issues effectively to the appropriate internal teams.
Contribute to scheduled on-call rotations for support coverage during non-business hours.
Key Criteria
Hold a Bachelor’s degree in computer science, engineering, or a related discipline, or possess equivalent technical training/experience.
Possess over 3 years of experience in roles such as Technical Support Engineer, Developer, or similar technical positions.
Technical Skills: demonstrate proficiency in areas like computer hardware/software, networking, security, and related technical competencies, including expertise in commercial application development using Java, JavaScript, Python, or Scala.
Communication Skills: effectively engage with clients, team members, and stakeholders by articulating technical concepts clearly through verbal, written, and listening skills.
Problem-solving Skills: capable of identifying and resolving software issues, conducting thorough research, analyzing problems, and proactively implementing solutions with meticulous attention to detail.
Customer Service Skills: maintain a supportive and composed demeanor, particularly when addressing client queries and resolving issues during critical production outages.
Exhibit continuous learning mentality in mastering Digital Asset's products, support tools, third-party products and services, and relevant tools.
Demonstrate self-starter capabilities, adaptability to change, and enthusiasm to work in a fast-paced environment.
Experience in the Financial Services sector and familiarity with financial assets types are advantageous.
If you believe you have the potential to excel in this role, don't hesitate to apply even if you may not meet all qualifications upfront, as we value your unique skills and perspective.
NO AGENCIES, PLEASE!
Digital Asset
Senior Software Support Engineer
Hong Kong
Hong Kong
Full time
Office
About Company Background
Our company helps various businesses expedite the market entry of distributed applications and prolong their market presence. Our focus lies in offering DAML, an open-source smart contract framework that empowers developers to code once and deploy anywhere. This framework serves as a crucial component for smart contract platforms on the Canton Network.
We collaborate with some of the largest global corporations to leverage the revolutionary potential of smart contracts within the distributed ledger technology landscape. These smart contracts play a crucial role in reshaping how applications are developed, deployed, and utilized to address real-world business obstacles.
Our company operates internationally with offices in New York, London, Budapest, Zurich, Hong Kong, and Sydney.
Job Opportunity The Enterprise Support Team serves as the primary contact point for our global clientele, a significant portion of whom operate critical financial systems worldwide. With substantial financial stakes involved, we help these clients construct resilient solutions, ensuring their operations run smoothly 24/7, 365 days a year. This role offers an opportunity to become an expert in our products, specifically DAML, as well as our clients' third-party solutions. We assist customers in troubleshooting complex issues and liaise with our product and engineering teams to enhance our offerings based on client feedback.
Our team members are stationed across the US, Hungary, Hong Kong, and Australia, working in integrated shifts following a global support model.
As a Software Support Engineer, you will play a pivotal role in educating and guiding clients on how to efficiently install, configure, deploy, and leverage our products. You will be responsible for managing client escalations and resolutions internally.
Key Duties
Evaluate complex software issues and offer technical support to clients.
Prioritize and resolve incidents and requests from both external and internal customers.
Document problem resolutions and FAQs to enhance product knowledge.
Escalate unresolved issues to appropriate internal teams in a timely manner.
Participate in a rotational on-call schedule for support outside of regular business hours.
Requirements
Bachelor’s degree in computer science, engineering, or equivalent technical background.
Minimum of 3 years experience in a technical support/engineering role.
Proficient in computer hardware, software, networking, security, and other related technical competencies.
Strong proficiency with Java, JavaScript, Python, or Scala for commercial application development.
Hands-on experience with databases like SQL, PostgreSQL, or Oracle.
Familiarity with networking schemes, firewalls, and cloud environments.
Exposure to packaging and deploying applications is advantageous.
Competency in diagnosing technical issues and offering solutions.
Proficient in operating systems such as Linux, Windows, or MacOS.
Knowledge of blockchain technologies like Fabric and Ethereum.
Experience in deploying and configuring services on AWS, GCP, or Azure.
Familiarity with Docker, Kubernetes, and other containerization tools.
Experience using support tools like Salesforce, Jira, Confluence, Github, and more is desirable.
Applicants need to possess strong communication, problem-solving, customer service, and continuous learning capabilities. A confident self-starter who thrives in a fast-paced environment will excel in this role. Accomplishments in the financial services arena and knowledge of financial assets are a plus.
Final Note: Even if you don't meet every qualification listed, we encourage you to apply if you believe you are a suitable candidate for this position.
NO AGENCIES, PLEASE!
Join Our Team This rare opportunity allows you to shape an evolving industry within a team of technological innovators. We are committed to providing equal opportunities and fair pay for all employees.
Accessibility Statement: For any accommodations relating to disabilities during the hiring process, please contact us via email.
Equal Employment Opportunity
As part of our equal opportunity commitment, we believe in fair pay for all employees and provide family-friendly benefits along with flexible work options.
We collaborate with some of the largest global corporations to leverage the revolutionary potential of smart contracts within the distributed ledger technology landscape. These smart contracts play a crucial role in reshaping how applications are developed, deployed, and utilized to address real-world business obstacles.
Our company operates internationally with offices in New York, London, Budapest, Zurich, Hong Kong, and Sydney.
Job Opportunity The Enterprise Support Team serves as the primary contact point for our global clientele, a significant portion of whom operate critical financial systems worldwide. With substantial financial stakes involved, we help these clients construct resilient solutions, ensuring their operations run smoothly 24/7, 365 days a year. This role offers an opportunity to become an expert in our products, specifically DAML, as well as our clients' third-party solutions. We assist customers in troubleshooting complex issues and liaise with our product and engineering teams to enhance our offerings based on client feedback.
Our team members are stationed across the US, Hungary, Hong Kong, and Australia, working in integrated shifts following a global support model.
As a Software Support Engineer, you will play a pivotal role in educating and guiding clients on how to efficiently install, configure, deploy, and leverage our products. You will be responsible for managing client escalations and resolutions internally.
Key Duties
Evaluate complex software issues and offer technical support to clients.
Prioritize and resolve incidents and requests from both external and internal customers.
Document problem resolutions and FAQs to enhance product knowledge.
Escalate unresolved issues to appropriate internal teams in a timely manner.
Participate in a rotational on-call schedule for support outside of regular business hours.
Requirements
Bachelor’s degree in computer science, engineering, or equivalent technical background.
Minimum of 3 years experience in a technical support/engineering role.
Proficient in computer hardware, software, networking, security, and other related technical competencies.
Strong proficiency with Java, JavaScript, Python, or Scala for commercial application development.
Hands-on experience with databases like SQL, PostgreSQL, or Oracle.
Familiarity with networking schemes, firewalls, and cloud environments.
Exposure to packaging and deploying applications is advantageous.
Competency in diagnosing technical issues and offering solutions.
Proficient in operating systems such as Linux, Windows, or MacOS.
Knowledge of blockchain technologies like Fabric and Ethereum.
Experience in deploying and configuring services on AWS, GCP, or Azure.
Familiarity with Docker, Kubernetes, and other containerization tools.
Experience using support tools like Salesforce, Jira, Confluence, Github, and more is desirable.
Applicants need to possess strong communication, problem-solving, customer service, and continuous learning capabilities. A confident self-starter who thrives in a fast-paced environment will excel in this role. Accomplishments in the financial services arena and knowledge of financial assets are a plus.
Final Note: Even if you don't meet every qualification listed, we encourage you to apply if you believe you are a suitable candidate for this position.
NO AGENCIES, PLEASE!
Join Our Team This rare opportunity allows you to shape an evolving industry within a team of technological innovators. We are committed to providing equal opportunities and fair pay for all employees.
Accessibility Statement: For any accommodations relating to disabilities during the hiring process, please contact us via email.
Equal Employment Opportunity
As part of our equal opportunity commitment, we believe in fair pay for all employees and provide family-friendly benefits along with flexible work options.