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Software Quality Assurance Analyst

United States
United States
Full time
Title: Software Quality Assurance Analyst

Location: United States; East Coast

Experience: Associate to Mid Level

Job Function: Engineering

Employment Type: Full Time

Industry: Computer Network & Security

About the role:

We are looking for a Software Quality Assurance Analyst to collaborate closely with our business and engineering teams. The role involves contributing to requirements gathering, acceptance criteria definition, test case creation, test automation, and process enhancements to elevate testing efficiency and product quality.

This position, based in the United States, allows for remote work when necessary. Applicants must be either US citizens or US permanent residents.


Engage with the business and engineering teams to gather requirements for product testing.

Participate in requirements reviews and ensure that system and business requirements are clear and accurate.

Develop, execute, and automate test plans and cases to validate adherence to acceptance criteria.

Suggest and implement test strategies to focus and enhance testing efforts.

Conduct ad-hoc testing to maintain core system functionality and integrity.

Set up testing environments to mirror customer configurations.

Maintain regression and automation tests.

Stay current with new technologies to enhance testing practices.

Adhere to the testing process and proactively identify areas for improvement.

Collaborate with technical writers to ensure accurate and updated documentation.

Maintain a positive and professional approach in all work activities.

Skills and Qualifications:

Previous experience, training, or education related to software product testing, analysis, and requirements gathering.

A degree (BS/MS) in a Technology-related field is beneficial.

Proficiency in industry-standard operating systems and business application suites.

Basic understanding of digital certificates and their application is advantageous.

Familiarity with core networking principles.

Willingness to learn and adapt to new technologies.

Strong communication and writing skills.

Ability to troubleshoot technical issues and solve problems.

Experience with test automation tools is preferred.

Familiarity with AzureDevOps (TFS) is a plus.

Working knowledge of relational databases, especially SQL.

Knowledge of Public-Key Infrastructure (PKI) or cryptography is beneficial.

Basic understanding of Active Directory and Active Directory Certificate Services.


Salary will be based on experience level.

Culture, Career Development, and Benefits:

We nurture teams that strive for continuous improvement and growth. Employees are presented with challenges daily and opportunities to develop both personally and professionally. Our culture blends autonomy with structure to foster innovation and creativity.

Key initiatives include:

Extensive benefit coverage

Employee-focused ambassadors and Culture Committee

Commitment to diversity

Global Volunteer Day

Flexible time off policy

Regular cross-functional and leadership development meetings

Company-wide day off every second Friday

The Keyfactor Alliance Program

Weekly Feedback Snapshot

Core Values:

Trust is central to our operations. Customer-centric strategy and execution. Continuous innovation. Agile delivery approach. Unity through respect and teamwork.

Keyfactor proudly promotes a diverse and inclusive work environment.

Applicants requiring accommodations due to disabilities can contact Keyfactor’s People Team at the provided email or telephone number.

Tier 1 EMEA Support Team Lead

Full time
Location: Remote, UK
Experience: Mid Level
Job Function: Support
Employment Type: Permanent, Full Time
Industry: Computer & Network Security

About the position
As a Team Lead for the EMEA Support Tier 1 team at Keyfactor, you will play a crucial role in leading and nurturing a rapidly expanding team dedicated to delivering exceptional operational and support services to Keyfactor clients in the EMEA region. Our mission is to combine top-notch service with cutting-edge products to enhance operational efficiencies for our customers. The primary focus of your role will revolve around enhancing the overall customer experience.

Applicants must be residing in the UK and possess the legal right to work there.


Lead, train, and mentor a team of Tier 1 Support Analysts, aiding in the resolution of incidents of low to medium complexity, handling service requests, and sharing best practices for product configuration with clients.

Possess excellent communication skills with a customer-centric approach, identifying technical challenges faced by customers and providing solutions independently or in collaboration with team members.

Collaborate with the US-based Tier 1 support team lead and Tier 2 leadership to assess and escalate cases strategically for efficient resolution.

Conduct daily standups, oversee case distribution within the team, remove any obstacles, and communicate externally with other departments to ensure the resolution plan progresses effectively.

Act as the liaison for the support team in customer communications during service outages or major incidents, working closely with Customer Marketing and Success teams.

Develop, document, refine, and uphold Tier 1 support processes, and ensure the team is well-versed in and adheres to such procedures, including case triaging.

Test configurations to replicate issues and propose solutions to problems.

Create and enhance training materials to foster the growth of Support Analysts.

Collaborate with Customer Success Managers to address escalations.

Perform regular performance evaluations to ensure Support Analysts meet or exceed defined performance benchmarks.

Generate new and enhance existing knowledge base articles.

Skills and Qualifications

Solid experience in technical support interacting with external clients.

Demonstrated experience in leading technical teams.

Previous exposure to working in global teams with a distributed workforce.

Proficient troubleshooting skills to pinpoint issues and analyze potential solutions critically.

Familiarity with Windows Server OS, IIS, ADFS, WAP, Active Directory, Linux OS, PowerShell, Java scripting, SQL Database, network topologies, and firewalls troubleshooting.

Knowledge of security best practices across infrastructure, application, IAM, or data platform solutions is advantageous.

Familiarity with PKI is a plus.

Effective and professional communication with key stakeholders.

Ability to meet deadlines, maintain a positive demeanor, and take initiative to resolve issues.

Strong leadership skills, able to work independently as well as collaboratively.

Salary will be based on experience.

Culture, Career Opportunities, and Benefits:
At Keyfactor, we focus on continual improvement and are dedicated to offering personal and professional growth opportunities within our rapidly expanding organization. We promote a balance of autonomy and structure to foster an entrepreneurial environment that encourages creativity and innovation. Our culture and talent are central to our success, and we are committed to recruiting and retaining top industry talent.

Core Values:

Trust is paramount: We prioritize honesty and trust in all business dealings.

Customers are core: We place our clients at the center of everything we do.

Innovation never stops: We strive to stay ahead of the curve through continuous innovation.

Agile delivery: We excel in dynamic and evolving environments to achieve strategic goals.

United by respect: We promote diversity, inclusivity, and acting with empathy in all aspects of business and community.

Teams make it happen: We value teamwork and unity in achieving shared goals.

Keyfactor is an equal opportunity employer. Applicants with disabilities may contact our People team to request accommodations at any time.

Channel Account Manager- US Federal

United States
United States
Full time
Location: DC Area/East Coast; United States.

Experience: Mid-Senior Level

Job Function: Channel Sales

Employment Type: Full-Time

Travel: 30-50%

Industry: Computer Network & Security

About the position

As the Channel Account Manager in the US Federal sector, you will report directly to the VP of Channel Sales. Your primary role involves creating and executing strategies to establish and enhance partner relationships within the Government partner community. This includes expanding our partner ecosystem and strengthening existing partner connections. Operating in collaboration with partners, you will spearhead joint marketing initiatives, coordinate events, organize training sessions, and foster alignment between our business models to elevate end-customer value, particularly focusing on positioning Keyfactor products in government projects.

While focusing on driving business through partner management, a genuine interest in our products and technology is crucial for success. Understanding how government partners discover and position our solutions for procurement within government agencies is key.

Collaborating closely with various teams at Keyfactor, such as sales, professional services, marketing, finance, and management, building strong interpersonal relationships within the organization is vital to thrive in this role. Keyfactor values its employees' entrepreneurial spirit and initiative, considering these as fundamental qualities for a Channel Account Manager.

The position is US-based and allows remote work when necessary. Applicants must be US citizens or US permanent residents.


Create and implement strategic joint business plans to drive all aspects of partner relationships.

Identify and foster key contacts within partner accounts, including executives, sales, marketing, and technical personnel.

Present and advocate for the Keyfactor value proposition to accurately position Keyfactor within the partner community.

Support Keyfactor's Sales organization in growing partner-influenced business relative to sales goals.

Collaborate with Marketing teams at Keyfactor and partner organizations to develop and execute joint demand generation plans (e.g., CxO Roundtables, Joint Events).

Ensure consistent communication and transparency to enhance partnership success, both internally and externally.

Conduct regular business performance and relationship reviews with senior management at Keyfactor and the partner organization.

Maintain and update internal CRM systems with relevant activities and information as required by senior management.

Skills and Qualifications

5+ years of experience in technical sales, Partner/Channels/Key Account Management.

Preferably hold a university degree in Business or Technology.

Strong customer orientation with the ability to develop persuasive value propositions.

Excellent networking skills.

Proficient written and verbal communication skills, including delivering engaging presentations to different audiences.

Strategic sales planning abilities.

Efficient utilization of analytical and creative skill sets.

Experience in a fast-growing company or business unit preferred.

In-depth understanding of how companies and partners evaluate security, software, and SaaS solutions.

Interest and ability to grasp technical concepts in security and cryptography, communicating them at an intermediate level.

Negotiation experience.

Understanding IT security, PKI, Certificate Lifecycle Management, and open-source software concepts is advantageous.


Salary will be commensurate with experience.

Culture, Career Opportunities, and Benefits

At Keyfactor, we nurture teams that strive to improve daily. You will face challenges regularly and be provided with growth opportunities both personally and professionally. We offer an environment that balances autonomy and structure, fostering creativity and new ideas. Our culture is unique, embodying a range of initiatives such as benefit coverage, employee-focused ambassadors, Diversity commitment, Global Volunteer Day, Flexible time off, Cross-Functional meetings, Leadership Development meetings, All-Hands meetings, and more.

Our Core Values

Our core values guide our business operations and employee selection:

Trust: Upholding trust and openness is vital for success.

Customers: Customer-centric viewpoints drive our strategies and operations.

Innovation: Continual innovation is crucial.

Agility: We deliver with agility, embracing change.

Respect: Respect for all unites us.

Teamwork: Teams are essential for achieving our goals.

Keyfactor is an equal opportunity employer with a commitment to diversity and inclusivity. Applicants with disabilities can request accommodations at any time.

Pls email to arrange for accommodations.