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Keyfactor
Website
www.keyfactor.comNumber of employees
Not specified
Locations
United States
Markets
Description
Minimize complexity. Embrace modern PKI. Keyfactor can help your teams establish control while empowering your business by automating at scale with identity-first security for every device, workload and thing.
Preferred payment options
Keyfactor
Customer Support Operations Manager
Costa Rica +1
Costa Rica +1
Full time
Remote
Job Summary
The company is committed to fostering a connected society based on trust, prioritizing identity-first security for all machines and individuals. With a strong emphasis on digital trust at scale, Keyfactor serves over 1,500 global organizations. The work culture at Keyfactor values employee satisfaction and growth, with continuous recognition as a top workplace.
Location: Remote within the United States in EST or CST time zones
Experience: Manager's Role
Department: Support
Job Type: Full-Time
Industry: Computer & Network Security
The role of Customer Support Operations Manager is integral to the Support Team, overseeing technical training, enablement, and operational processes. This position is vital in ensuring the efficiency and effectiveness of Support Team operations, while leading strategic initiatives to boost performance and customer satisfaction. Applicants must be either US citizens or permanent residents.
Responsibilities
Collaborate with various teams like Sales, Product Development, and Customer Success to align processes and initiatives.
Analyze key performance indicators (KPIs) to evaluate the effectiveness of training programs and operational procedures, providing data-driven improvement suggestions.
Manage project plans for internal endeavors, report progress to stakeholders, and coordinate team contributions.
Identify trends, conduct root cause analyses for support escalations, and establish corrective actions to prevent recurrence.
Develop and implement both technical and non-technical training programs for the Support Team based on organizational and customer requirements.
Lead training sessions, workshops, and knowledge-sharing activities to enhance the skills of Support Team members.
Create and maintain documentation, training materials, and best practices guides to foster ongoing learning within the Support Team.
Define and uphold standard processes and procedures for incident resolution, escalation management, and customer interactions within the Support Team.
Drive continual improvement within the Support Team by identifying opportunities to streamline workflows, optimize resource allocation, and enhance customer satisfaction.
Act as the primary contact for all strategic initiatives within the Support Team, offering leadership and direction to achieve successful outcomes.
Oversee and optimize support software tools, focusing on the ticketing system.
Minimum Qualifications, Education and Skills
Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
Extensive experience in customer support operations involving cross-functional optimization and enablement initiatives.
Preference for familiarity with Cryptography and PKI solutions.
Demonstrated capability to manage multiple priorities and complex projects effectively.
Strong leadership skills, including experience leading cross-functional teams and driving successful strategic initiatives.
Proficient in data analysis and support metrics.
Proficiency in Support and CRM tools like ticketing systems, workforce management, and chatbots.
Strategic leadership skills with a focus on achieving departmental goals.
Effective communication and negotiation abilities.
Collaboration skills in cross-functional teams and driving strategic initiatives.
Advanced knowledge of IT service management principles and frameworks like ITIL and NIST.
Professional or Technical certification in support frameworks such as ITIL foundation.
Professional certification in support frameworks, e.g., Zendesk Support Administrator Expert.
Travel Requirements
Up to 10% of travel may be required.
Compensation
Salary will be based on experience.
Company Culture, Career Opportunities, and Benefits
Keyfactor encourages employees to constantly push boundaries and strive for personal and professional growth. The company balances autonomy with structure to promote a creative and innovative environment. Various initiatives contribute to a unique culture, including Second Fridays off, comprehensive benefits, paid parental leave, employee-focused support, and emphasis on diversity and inclusion. Additional benefits include global volunteer days, wellness resources, unlimited time off, talent development programs, and regular All Hands meetings.
Core Values
Keyfactor adheres to several core values in running its business:
Trust: Emphasizing trust and transparency in all business transactions.
Customers: Prioritizing a customer-centric approach in all operations.
Innovation: Constantly driving innovation to stay ahead in a fast-evolving environment.
Agility: Flexibility and adaptability are essential for navigating change.
Respect: Valuing diversity, inclusivity, equity, and empathy.
Teams: Collaboration is key to achieving common goals.
Keyfactor is an equal opportunity employer, dedicated to providing reasonable accommodations for applicants with disabilities upon request.
The company is committed to fostering a connected society based on trust, prioritizing identity-first security for all machines and individuals. With a strong emphasis on digital trust at scale, Keyfactor serves over 1,500 global organizations. The work culture at Keyfactor values employee satisfaction and growth, with continuous recognition as a top workplace.
Location: Remote within the United States in EST or CST time zones
Experience: Manager's Role
Department: Support
Job Type: Full-Time
Industry: Computer & Network Security
The role of Customer Support Operations Manager is integral to the Support Team, overseeing technical training, enablement, and operational processes. This position is vital in ensuring the efficiency and effectiveness of Support Team operations, while leading strategic initiatives to boost performance and customer satisfaction. Applicants must be either US citizens or permanent residents.
Responsibilities
Collaborate with various teams like Sales, Product Development, and Customer Success to align processes and initiatives.
Analyze key performance indicators (KPIs) to evaluate the effectiveness of training programs and operational procedures, providing data-driven improvement suggestions.
Manage project plans for internal endeavors, report progress to stakeholders, and coordinate team contributions.
Identify trends, conduct root cause analyses for support escalations, and establish corrective actions to prevent recurrence.
Develop and implement both technical and non-technical training programs for the Support Team based on organizational and customer requirements.
Lead training sessions, workshops, and knowledge-sharing activities to enhance the skills of Support Team members.
Create and maintain documentation, training materials, and best practices guides to foster ongoing learning within the Support Team.
Define and uphold standard processes and procedures for incident resolution, escalation management, and customer interactions within the Support Team.
Drive continual improvement within the Support Team by identifying opportunities to streamline workflows, optimize resource allocation, and enhance customer satisfaction.
Act as the primary contact for all strategic initiatives within the Support Team, offering leadership and direction to achieve successful outcomes.
Oversee and optimize support software tools, focusing on the ticketing system.
Minimum Qualifications, Education and Skills
Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
Extensive experience in customer support operations involving cross-functional optimization and enablement initiatives.
Preference for familiarity with Cryptography and PKI solutions.
Demonstrated capability to manage multiple priorities and complex projects effectively.
Strong leadership skills, including experience leading cross-functional teams and driving successful strategic initiatives.
Proficient in data analysis and support metrics.
Proficiency in Support and CRM tools like ticketing systems, workforce management, and chatbots.
Strategic leadership skills with a focus on achieving departmental goals.
Effective communication and negotiation abilities.
Collaboration skills in cross-functional teams and driving strategic initiatives.
Advanced knowledge of IT service management principles and frameworks like ITIL and NIST.
Professional or Technical certification in support frameworks such as ITIL foundation.
Professional certification in support frameworks, e.g., Zendesk Support Administrator Expert.
Travel Requirements
Up to 10% of travel may be required.
Compensation
Salary will be based on experience.
Company Culture, Career Opportunities, and Benefits
Keyfactor encourages employees to constantly push boundaries and strive for personal and professional growth. The company balances autonomy with structure to promote a creative and innovative environment. Various initiatives contribute to a unique culture, including Second Fridays off, comprehensive benefits, paid parental leave, employee-focused support, and emphasis on diversity and inclusion. Additional benefits include global volunteer days, wellness resources, unlimited time off, talent development programs, and regular All Hands meetings.
Core Values
Keyfactor adheres to several core values in running its business:
Trust: Emphasizing trust and transparency in all business transactions.
Customers: Prioritizing a customer-centric approach in all operations.
Innovation: Constantly driving innovation to stay ahead in a fast-evolving environment.
Agility: Flexibility and adaptability are essential for navigating change.
Respect: Valuing diversity, inclusivity, equity, and empathy.
Teams: Collaboration is key to achieving common goals.
Keyfactor is an equal opportunity employer, dedicated to providing reasonable accommodations for applicants with disabilities upon request.
Keyfactor
Software Engineer (Java Based)
Stockholm, Sweden
Stockholm, Sweden
Full time
Office
Our organization is dedicated to creating a connected society built on trust, with a focus on identity-first security for all. With an extensive background in cybersecurity, we serve over 1,500 global companies. We take pride in being consistently recognized as a Best Place to Work and attribute this success to our exceptional team that nurtures our culture as we expand. Join us at our Stockholm, Sweden office and establish digital trust on a large scale with Keyfactor!
Location: Stockholm, Sweden
Experience Level: IC3
Job Function: Engineering
Employment Type: Full-Time
Industry: Computer & Network Security
Summary:
As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications. Your role will involve implementing new features, resolving bugs, and upholding quality standards throughout the software development lifecycle.
Please note that this position is based in Stockholm, Sweden. We operate on a hybrid work model with excellent working practices. Applicants must reside in Sweden and possess a valid Right to Work in the country.
Key Responsibilities:
Develop and maintain software applications, including feature implementation and bug fixing.
Engage in pull requests, code reviews, and adhere to coding standards.
Collaborate with team members to address technical challenges and meet project requirements.
Participate in Agile ceremonies and contribute to iterative development processes.
Assist in identifying and resolving software issues.
Contribute to technical documentation and project reports.
Work closely with Quality Assurance teams and support QA efforts when necessary.
Minimum Qualifications, Education, and Skills:
A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
Demonstrable experience in software engineering or related roles.
Strong analytical, technical, communication, and project management skills.
Proficiency in software development, teamwork, and effective debugging.
Ability to lead small projects, innovate in your role, and provide peer training.
Capability to produce high-quality code, collaborate across teams, and troubleshoot complex issues.
Thorough understanding of industry standards, company operations, and advanced methodologies.
Familiarity with modern development practices, coding best practices, and software maintenance.
Compensation:
Salary will be determined based on experience.
Culture, Career Opportunities, and Benefits:
Focus on continuous improvement is a core aspect of our team. You will face daily challenges and have opportunities for personal and professional growth. Our entrepreneurial environment balances autonomy with structure to foster creativity and new ideas.
Some initiatives that define our culture include, but are not limited to:
Second Fridays off every month
Comprehensive benefit coverage for you and your dependents (US)
Generous paid parental leave (US)
Dedicated employee-focused ambassadors through Key Contributors & Culture Committees
DIVERSE Commitment for a more inclusive and diverse future
Wellness resources, wellness allowance, and mental wellness support
Global Volunteer Day, company non-profit matching, and volunteer days off
Unlimited time off (US) and competitive global time off policies
Ongoing talent development and cross-functional meetings
Regular All Hands meetings and group gatherings
Core Values: Trust, Customer-centric Approach, Innovation, Agility, Unity through Respect, and Team Synergy are the pillars of our organization. We value honesty, customer security, continuous innovation, adaptability, respect, and teamwork.
Keyfactor is proud to be an equal opportunity employer.
Reasonable Accommodation: Applicants with disabilities can contact a member of Keyfactor’s People team to request and arrange accommodation at any time.
Location: Stockholm, Sweden
Experience Level: IC3
Job Function: Engineering
Employment Type: Full-Time
Industry: Computer & Network Security
Summary:
As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications. Your role will involve implementing new features, resolving bugs, and upholding quality standards throughout the software development lifecycle.
Please note that this position is based in Stockholm, Sweden. We operate on a hybrid work model with excellent working practices. Applicants must reside in Sweden and possess a valid Right to Work in the country.
Key Responsibilities:
Develop and maintain software applications, including feature implementation and bug fixing.
Engage in pull requests, code reviews, and adhere to coding standards.
Collaborate with team members to address technical challenges and meet project requirements.
Participate in Agile ceremonies and contribute to iterative development processes.
Assist in identifying and resolving software issues.
Contribute to technical documentation and project reports.
Work closely with Quality Assurance teams and support QA efforts when necessary.
Minimum Qualifications, Education, and Skills:
A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
Demonstrable experience in software engineering or related roles.
Strong analytical, technical, communication, and project management skills.
Proficiency in software development, teamwork, and effective debugging.
Ability to lead small projects, innovate in your role, and provide peer training.
Capability to produce high-quality code, collaborate across teams, and troubleshoot complex issues.
Thorough understanding of industry standards, company operations, and advanced methodologies.
Familiarity with modern development practices, coding best practices, and software maintenance.
Compensation:
Salary will be determined based on experience.
Culture, Career Opportunities, and Benefits:
Focus on continuous improvement is a core aspect of our team. You will face daily challenges and have opportunities for personal and professional growth. Our entrepreneurial environment balances autonomy with structure to foster creativity and new ideas.
Some initiatives that define our culture include, but are not limited to:
Second Fridays off every month
Comprehensive benefit coverage for you and your dependents (US)
Generous paid parental leave (US)
Dedicated employee-focused ambassadors through Key Contributors & Culture Committees
DIVERSE Commitment for a more inclusive and diverse future
Wellness resources, wellness allowance, and mental wellness support
Global Volunteer Day, company non-profit matching, and volunteer days off
Unlimited time off (US) and competitive global time off policies
Ongoing talent development and cross-functional meetings
Regular All Hands meetings and group gatherings
Core Values: Trust, Customer-centric Approach, Innovation, Agility, Unity through Respect, and Team Synergy are the pillars of our organization. We value honesty, customer security, continuous innovation, adaptability, respect, and teamwork.
Keyfactor is proud to be an equal opportunity employer.
Reasonable Accommodation: Applicants with disabilities can contact a member of Keyfactor’s People team to request and arrange accommodation at any time.
Keyfactor
Senior DevOps Engineer
Stockholm, Sweden
Stockholm, Sweden
Full time
Office
About Keyfactor:
Our aim is to create a society based on trust, embracing identity-first security for all machines and individuals. Keyfactor supports organizations in rapidly establishing digital trust on a large scale and preserving it. With years of experience in cybersecurity, Keyfactor is trusted by over 1,500 companies globally. We take pride in being consistently recognized as a top workplace, achieved through our exceptional team members who embody our culture as we expand. We invite you to entrust your future to Keyfactor.
Location: Stockholm, Sweden
Experience Level: IC4 - Advanced
Job Function: Engineering
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
As a Senior DevOps Engineer, your role involves constructing and managing tools, procedures, and environments to facilitate efficient software delivery. The emphasis is on streamlining workflows, containerizing applications, setting up CI/CD pipelines, and Infrastructure as Code, working closely with diverse teams.
The role is based at our Stockholm office, with a flexible hybrid work model in place. Applicants must have the right to work in Sweden.
Job Responsibilities
Lead the design and implementation of infrastructure automation and deployment processes.
Architect and oversee scalable containerization and orchestration solutions for applications.
Enhance CI/CD practices for workflow optimization.
Monitor and improve system performance, availability, and security.
Collaborate with cross-functional teams to enhance automation and deployment strategies.
Implement and maintain Infrastructure as Code (IaC) for consistent and reproducible environments.
Mentor junior engineers, offering technical guidance and promoting skill development.
Minimum Qualifications, Education, and Skills
To excel in this role, you likely possess:
A degree in Computer Science, Engineering, or a related field (or equivalent experience).
4-6 years of relevant experience in DevOps or IT infrastructure.
Extensive knowledge of industry trends, company strategy, and cross-functional processes.
Proficiency in scripting, version control, and infrastructure best practices.
In-depth understanding of system performance, security, and reliability.
Sharp problem-solving capabilities, strategic thinking, and proficiency in relevant tools and technologies.
Strong expertise in infrastructure automation, deployment, containerization, and orchestration.
Experience optimizing and scaling CI/CD pipelines.
Leadership skills to manage complex projects, strategic initiatives, and influence decision-making.
Strong troubleshooting abilities and a knack for mentoring junior team members.
Compensation
The salary will be commensurate with experience.
Culture, Career Opportunities, and Benefits
We foster teams that constantly strive for improvement. You will face daily challenges and opportunities for personal and professional growth. Our blend of autonomy and structure creates an entrepreneurial atmosphere that stimulates creativity and innovation.
Here are some of the special initiatives that define our culture:
Second Fridays (company-wide day off on the second Friday of each month). Comprehensive benefit coverage for you and your dependents, paid by the company (US). Generous paid parental leave (US). Employee-focused ambassadors through Key Contributors & Culture Committees. DIVERSE Commitment initiative, promoting inclusivity and diversity in business, society, and technology. Keyfactor Alliance Program supporting DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Unlimited time off (US) and competitive leave globally. Monthly Talent development and Cross-Functional meetings to aid professional growth. Regular All Hands meetings followed by group gatherings.
Our Core Values
Our core values guide how we operate and define what we seek in every team member:
Trust is paramount. Customers are core. Innovation never stops; it only accelerates. We deliver with agility. United by respect. Teams make "it" happen.
Keyfactor is proud to be an equal opportunity employer.
Reasonable Accommodation: Applicants with disabilities may contact a member of Keyfactor’s People team to request accommodations.
Our aim is to create a society based on trust, embracing identity-first security for all machines and individuals. Keyfactor supports organizations in rapidly establishing digital trust on a large scale and preserving it. With years of experience in cybersecurity, Keyfactor is trusted by over 1,500 companies globally. We take pride in being consistently recognized as a top workplace, achieved through our exceptional team members who embody our culture as we expand. We invite you to entrust your future to Keyfactor.
Location: Stockholm, Sweden
Experience Level: IC4 - Advanced
Job Function: Engineering
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
As a Senior DevOps Engineer, your role involves constructing and managing tools, procedures, and environments to facilitate efficient software delivery. The emphasis is on streamlining workflows, containerizing applications, setting up CI/CD pipelines, and Infrastructure as Code, working closely with diverse teams.
The role is based at our Stockholm office, with a flexible hybrid work model in place. Applicants must have the right to work in Sweden.
Job Responsibilities
Lead the design and implementation of infrastructure automation and deployment processes.
Architect and oversee scalable containerization and orchestration solutions for applications.
Enhance CI/CD practices for workflow optimization.
Monitor and improve system performance, availability, and security.
Collaborate with cross-functional teams to enhance automation and deployment strategies.
Implement and maintain Infrastructure as Code (IaC) for consistent and reproducible environments.
Mentor junior engineers, offering technical guidance and promoting skill development.
Minimum Qualifications, Education, and Skills
To excel in this role, you likely possess:
A degree in Computer Science, Engineering, or a related field (or equivalent experience).
4-6 years of relevant experience in DevOps or IT infrastructure.
Extensive knowledge of industry trends, company strategy, and cross-functional processes.
Proficiency in scripting, version control, and infrastructure best practices.
In-depth understanding of system performance, security, and reliability.
Sharp problem-solving capabilities, strategic thinking, and proficiency in relevant tools and technologies.
Strong expertise in infrastructure automation, deployment, containerization, and orchestration.
Experience optimizing and scaling CI/CD pipelines.
Leadership skills to manage complex projects, strategic initiatives, and influence decision-making.
Strong troubleshooting abilities and a knack for mentoring junior team members.
Compensation
The salary will be commensurate with experience.
Culture, Career Opportunities, and Benefits
We foster teams that constantly strive for improvement. You will face daily challenges and opportunities for personal and professional growth. Our blend of autonomy and structure creates an entrepreneurial atmosphere that stimulates creativity and innovation.
Here are some of the special initiatives that define our culture:
Second Fridays (company-wide day off on the second Friday of each month). Comprehensive benefit coverage for you and your dependents, paid by the company (US). Generous paid parental leave (US). Employee-focused ambassadors through Key Contributors & Culture Committees. DIVERSE Commitment initiative, promoting inclusivity and diversity in business, society, and technology. Keyfactor Alliance Program supporting DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Unlimited time off (US) and competitive leave globally. Monthly Talent development and Cross-Functional meetings to aid professional growth. Regular All Hands meetings followed by group gatherings.
Our Core Values
Our core values guide how we operate and define what we seek in every team member:
Trust is paramount. Customers are core. Innovation never stops; it only accelerates. We deliver with agility. United by respect. Teams make "it" happen.
Keyfactor is proud to be an equal opportunity employer.
Reasonable Accommodation: Applicants with disabilities may contact a member of Keyfactor’s People team to request accommodations.
Keyfactor
Support Analyst
United States
United States
Full time
Remote
Our company's goal is to create a connected society based on trust, offering identity-first security solutions for machines and individuals. We assist organizations in swiftly establishing and maintaining digital trust at scale. With extensive expertise in cybersecurity, we have garnered trust from over 1,500 global companies. Our commitment to being recognized as a Best Place to Work is maintained by our exceptional team, who actively contribute to our growing culture. We invite you to embark on your professional journey with us!
Title: Support Analyst
Location: United States, East Coast
Experience: Associate
Job Function: Support
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
The Support Analyst at our company advances from entry-level skills to oversee service requests and low-complexity incidents, focusing on enhancing first contact resolution rates and maintaining high-quality case management practices.
Applicants must either be U.S. citizens or U.S. permanent residents.
Responsibilities
Customer Assistance:
Resolve basic issues and service requests following established procedures.
Provide prompt and courteous responses to enhance customer satisfaction.
Meet defined SLOs for average case age and handling times.
Case Management:
Take ownership of resolution plans for assigned cases maintaining specified SLA adherence.
Monitor tier queues and coordinate case assignments to meet SLA and SLO requirements.
Assist in upholding best case management practices.
Problem Management:
Identify and document software or hardware bugs, collaborating with engineering teams.
Evaluate risks associated with technical issues and potential escalations.
Analyze issue patterns to suggest preventive measures.
Core Product Knowledge:
Demonstrate familiarity with all Keyfactor product suites and specialize in specific product subsets to provide focused support.
Utilize product knowledge to improve support capabilities effectively.
Domain Knowledge:
Showcase strong troubleshooting skills and proficiency in case management tools.
Beneficial familiarity with Python and Bash scripting.
Implement domain knowledge to efficiently resolve customer issues.
Documentation and Knowledge Sharing:
Contribute to the internal knowledge base by providing solutions and workarounds.
Develop and maintain technical documentation for customer and internal use.
Collaborate in constructing and updating SOPs or knowledge articles for Tier 1 support.
Escalation & Major Incident Management:
Escalate complex issues to higher support tiers efficiently.
Replicate customer incidents for further analysis and research knowledge articles for escalations.
Coordinate with Tier 2 teams for effective escalation handling.
Internal Collaborations:
Offer feedback to Tier 1 team to enhance triaging and escalation processes.
Recommend improvements for support processes and tools.
Collaborate with internal teams to address cross-functional issues.
Qualifications, Education, and Skills
Associate's degree or equivalent experience.
Proficient in IT products/services delivery, with practical support experience in Windows Server OS, Linux, and IIS.
Familiarity with PowerShell and Java scripting.
Familiarity with database queries (SQL).
Understanding of network fundamentals.
Experience in case management and reporting using Zendesk.
Self-motivated with the ability to manage customer cases promptly.
Strong dedication to providing exceptional customer service and ensuring customer satisfaction.
Capable of identifying root causes of common customer issues and offering clear resolutions.
Ability to communicate effectively with customers both verbally and in writing.
Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions is advantageous.
Ability to mentor junior team members toward achieving support targets and customer experience standards.
Sound understanding of technical support operations and customer service techniques.
Proficiency in software support processes and product troubleshooting methodologies.
Travel Requirements
Up to 10% travel may be required.
Compensation
Salary will be based on experience.
Culture, Career Opportunities, and Benefits
We foster teams that continuously strive for improvement and growth. You will face daily challenges and be provided opportunities for personal and professional development. We strike a balance between autonomy and structure fostering an environment that encourages creativity and innovation.
Core Values
Our core values form the foundation of our business operations and guide our team selection:
Trust
Customers
Innovation
Agility
Respect
Teamwork
We are an equal opportunity employer. Applicants with disabilities requiring accommodations can contact our HR team for assistance.
.getEnd
Title: Support Analyst
Location: United States, East Coast
Experience: Associate
Job Function: Support
Employment Type: Full-Time
Industry: Computer & Network Security
Job Summary
The Support Analyst at our company advances from entry-level skills to oversee service requests and low-complexity incidents, focusing on enhancing first contact resolution rates and maintaining high-quality case management practices.
Applicants must either be U.S. citizens or U.S. permanent residents.
Responsibilities
Customer Assistance:
Resolve basic issues and service requests following established procedures.
Provide prompt and courteous responses to enhance customer satisfaction.
Meet defined SLOs for average case age and handling times.
Case Management:
Take ownership of resolution plans for assigned cases maintaining specified SLA adherence.
Monitor tier queues and coordinate case assignments to meet SLA and SLO requirements.
Assist in upholding best case management practices.
Problem Management:
Identify and document software or hardware bugs, collaborating with engineering teams.
Evaluate risks associated with technical issues and potential escalations.
Analyze issue patterns to suggest preventive measures.
Core Product Knowledge:
Demonstrate familiarity with all Keyfactor product suites and specialize in specific product subsets to provide focused support.
Utilize product knowledge to improve support capabilities effectively.
Domain Knowledge:
Showcase strong troubleshooting skills and proficiency in case management tools.
Beneficial familiarity with Python and Bash scripting.
Implement domain knowledge to efficiently resolve customer issues.
Documentation and Knowledge Sharing:
Contribute to the internal knowledge base by providing solutions and workarounds.
Develop and maintain technical documentation for customer and internal use.
Collaborate in constructing and updating SOPs or knowledge articles for Tier 1 support.
Escalation & Major Incident Management:
Escalate complex issues to higher support tiers efficiently.
Replicate customer incidents for further analysis and research knowledge articles for escalations.
Coordinate with Tier 2 teams for effective escalation handling.
Internal Collaborations:
Offer feedback to Tier 1 team to enhance triaging and escalation processes.
Recommend improvements for support processes and tools.
Collaborate with internal teams to address cross-functional issues.
Qualifications, Education, and Skills
Associate's degree or equivalent experience.
Proficient in IT products/services delivery, with practical support experience in Windows Server OS, Linux, and IIS.
Familiarity with PowerShell and Java scripting.
Familiarity with database queries (SQL).
Understanding of network fundamentals.
Experience in case management and reporting using Zendesk.
Self-motivated with the ability to manage customer cases promptly.
Strong dedication to providing exceptional customer service and ensuring customer satisfaction.
Capable of identifying root causes of common customer issues and offering clear resolutions.
Ability to communicate effectively with customers both verbally and in writing.
Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions is advantageous.
Ability to mentor junior team members toward achieving support targets and customer experience standards.
Sound understanding of technical support operations and customer service techniques.
Proficiency in software support processes and product troubleshooting methodologies.
Travel Requirements
Up to 10% travel may be required.
Compensation
Salary will be based on experience.
Culture, Career Opportunities, and Benefits
We foster teams that continuously strive for improvement and growth. You will face daily challenges and be provided opportunities for personal and professional development. We strike a balance between autonomy and structure fostering an environment that encourages creativity and innovation.
Core Values
Our core values form the foundation of our business operations and guide our team selection:
Trust
Customers
Innovation
Agility
Respect
Teamwork
We are an equal opportunity employer. Applicants with disabilities requiring accommodations can contact our HR team for assistance.
.getEnd
Keyfactor
Director, Sales Development
Atlanta, USA
Atlanta, USA
Full time
Office
About Keyfactor
The company's mission is to establish a connected society rooted in trust, providing identity-first security solutions for both machines and humans. Keyfactor is trusted globally by over 1,500 companies, with a focus on digital trust at scale. The organization is highly regarded as a Best Place to Work and values a strong company culture as it continues to expand.
Location: Atlanta, Georgia, United States
Experience: Director Level
Job Function: Sales
Industry: Computer and Network Security
Job Summary
As the Director of Sales Development, the role involves providing strategic leadership and vision for the Sales Development department to align with the company's objectives. This position oversees the Sales Development team to ensure the delivery of top-of-funnel pipeline meeting the company's Annual Recurring Revenue (ARR) targets. Success in this role will require analyzing complex data to make informed decisions and developing strategies to enter new markets and extend the company's global presence.
Job Responsibilities
Executive Leadership and Vision
Provide strategic leadership and vision for the Sales Development department.
Drive organizational change and garner support from senior management to achieve sales development goals.
Long-Term Strategic Planning
Develop and execute long-term sales development strategies in line with company objectives.
Forecast future sales development needs and plan accordingly.
High-Level Data Analytics
Analyze intricate sales data to guide strategic decisions and enhance performance.
Establish and monitor high-level Key Performance Indicators (KPIs) to track progress towards strategic goals.
Global Market Strategy
Devise strategies to access new markets and expand the company's global footprint.
Stay updated on global market trends to influence sales strategies.
Executive Communication
Effectively communicate with C-level executives and stakeholders.
Represent the Sales Development function at executive meetings and external events.
Minimum Qualifications, Education, and Skills
University Degree
Extensive experience leading sizable Sales Development Representative (SDR) teams, developing and implementing sales strategies, and leveraging data for performance enhancements and cross-functional collaboration.
Executive-Level Skills
Proficiency in providing strategic leadership and vision for Sales Development.
Ability to influence senior management and drive organizational change.
Strategic Planning
Expertise in crafting long-term sales development strategies.
Forecasting and preparing for future sales development requirements and obstacles.
Financial Acumen
Sound understanding of budgeting and financial planning as it relates to the Sales Development function.
Analytical and Problem-Solving Skills
Advanced ability to analyze complex sales data for informed decision-making.
Capability to address high-level challenges and opportunities.
Global Market Understanding
Knowledge of global market trends and dynamics.
Skills in developing strategies to enter new markets and enhance global presence.
Leadership Qualities
Ability to set vision and direction for Sales Development.
Proficiency in influencing and guiding senior management and stakeholders.
Strategic Vision
Capacity to develop long-term sales development strategies aligned with company goals.
Skill in identifying market opportunities and threats.
Analytical Ability
Proficiency in analyzing complex data sets for actionable insights.
Ability to use analytics for performance improvements.
Global Perspective
Understanding of global market dynamics.
Skills in developing and executing international market strategies.
Strategic Sales Management
Expertise in strategic sales management and planning.
Knowledge of aligning sales development strategies with company objectives.
Executive-Level CRM and Data Analytics
Advanced understanding of Customer Relationship Management (CRM) systems and data analytics at an executive level.
Knowledge of leveraging data for strategic decisions.
Product Knowledge
In-depth knowledge of the company's products and services, including upcoming offerings.
Understanding of product innovation and development processes.
Travel Requirements
Up to 30% travel time is required.
Compensation
The salary offered will be based on the candidate's experience.
Culture, Career Opportunities, and Benefits
Keyfactor focuses on continuous team improvement, challenging employees daily, and offering opportunities for personal and professional growth within an entrepreneurial environment encouraging creativity and innovation.
Core Values
Keyfactor values trust, customer-centricity, innovation, agility, respect, teamwork, and diversity in its operations and seeks team members who embody these core values.
Equal Opportunities
Keyfactor is proud to be an equal opportunity employer and welcomes applicants with disabilities requesting reasonable accommodations throughout the recruitment process.
The company's mission is to establish a connected society rooted in trust, providing identity-first security solutions for both machines and humans. Keyfactor is trusted globally by over 1,500 companies, with a focus on digital trust at scale. The organization is highly regarded as a Best Place to Work and values a strong company culture as it continues to expand.
Location: Atlanta, Georgia, United States
Experience: Director Level
Job Function: Sales
Industry: Computer and Network Security
Job Summary
As the Director of Sales Development, the role involves providing strategic leadership and vision for the Sales Development department to align with the company's objectives. This position oversees the Sales Development team to ensure the delivery of top-of-funnel pipeline meeting the company's Annual Recurring Revenue (ARR) targets. Success in this role will require analyzing complex data to make informed decisions and developing strategies to enter new markets and extend the company's global presence.
Job Responsibilities
Executive Leadership and Vision
Provide strategic leadership and vision for the Sales Development department.
Drive organizational change and garner support from senior management to achieve sales development goals.
Long-Term Strategic Planning
Develop and execute long-term sales development strategies in line with company objectives.
Forecast future sales development needs and plan accordingly.
High-Level Data Analytics
Analyze intricate sales data to guide strategic decisions and enhance performance.
Establish and monitor high-level Key Performance Indicators (KPIs) to track progress towards strategic goals.
Global Market Strategy
Devise strategies to access new markets and expand the company's global footprint.
Stay updated on global market trends to influence sales strategies.
Executive Communication
Effectively communicate with C-level executives and stakeholders.
Represent the Sales Development function at executive meetings and external events.
Minimum Qualifications, Education, and Skills
University Degree
Extensive experience leading sizable Sales Development Representative (SDR) teams, developing and implementing sales strategies, and leveraging data for performance enhancements and cross-functional collaboration.
Executive-Level Skills
Proficiency in providing strategic leadership and vision for Sales Development.
Ability to influence senior management and drive organizational change.
Strategic Planning
Expertise in crafting long-term sales development strategies.
Forecasting and preparing for future sales development requirements and obstacles.
Financial Acumen
Sound understanding of budgeting and financial planning as it relates to the Sales Development function.
Analytical and Problem-Solving Skills
Advanced ability to analyze complex sales data for informed decision-making.
Capability to address high-level challenges and opportunities.
Global Market Understanding
Knowledge of global market trends and dynamics.
Skills in developing strategies to enter new markets and enhance global presence.
Leadership Qualities
Ability to set vision and direction for Sales Development.
Proficiency in influencing and guiding senior management and stakeholders.
Strategic Vision
Capacity to develop long-term sales development strategies aligned with company goals.
Skill in identifying market opportunities and threats.
Analytical Ability
Proficiency in analyzing complex data sets for actionable insights.
Ability to use analytics for performance improvements.
Global Perspective
Understanding of global market dynamics.
Skills in developing and executing international market strategies.
Strategic Sales Management
Expertise in strategic sales management and planning.
Knowledge of aligning sales development strategies with company objectives.
Executive-Level CRM and Data Analytics
Advanced understanding of Customer Relationship Management (CRM) systems and data analytics at an executive level.
Knowledge of leveraging data for strategic decisions.
Product Knowledge
In-depth knowledge of the company's products and services, including upcoming offerings.
Understanding of product innovation and development processes.
Travel Requirements
Up to 30% travel time is required.
Compensation
The salary offered will be based on the candidate's experience.
Culture, Career Opportunities, and Benefits
Keyfactor focuses on continuous team improvement, challenging employees daily, and offering opportunities for personal and professional growth within an entrepreneurial environment encouraging creativity and innovation.
Core Values
Keyfactor values trust, customer-centricity, innovation, agility, respect, teamwork, and diversity in its operations and seeks team members who embody these core values.
Equal Opportunities
Keyfactor is proud to be an equal opportunity employer and welcomes applicants with disabilities requesting reasonable accommodations throughout the recruitment process.
Keyfactor
Solutions Architect
United Kingdom
United Kingdom
Full time
Remote
About Keyfactor
Our objective is to create a connected society based on trust, ensuring identity-first security for every human and machine. Keyfactor facilitates rapid establishment and maintenance of digital trust at a large scale. With extensive experience in cybersecurity, Keyfactor is the trusted choice of over 1,500 global companies. We take pride in consistently being recognized as a Best Place to Work, attributed to our exceptional team members who actively foster our culture. Join Keyfactor for a promising future!
Location:
This is a remote position based in the United Kingdom or Stockholm, Sweden.
Experience Level:
IC3
Job Function:
Professional Services
Employment Type:
Full-time, Permanent
Industry:
Computer & Network Security
Job Summary:
As the Solutions Architect, you will spearhead intricate solution deployment projects for enterprise clients. Acting as a reliable advisor, you will offer expert counsel on technical matters and recommend best practices. Furthermore, you will play a pivotal role in enhancing processes and methodologies, mentoring junior staff, and ensuring top-tier service delivery.
Key Requirements:
Currently residing in the UK or Sweden with the legal Right to Work.
Bachelor's degree in Computer Science, Information Technology, or equivalent field.
Extensive technical knowledge gained from a technical, MSP, or software consulting role.
Proficiency in industry standards, operational protocols, and advanced methodologies.
Solid grasp of core networking and infrastructure fundamentals.
Familiarity with Active Directory Certificate Services & Active Directory Federation Services.
Experience with Unix/Linux as well as scripting using tools like SQL, PowerShell, etc.
Understanding of Public-Key Infrastructure (PKI), digital certificates, and cryptography.
Exposure to business application suites such as Microsoft 365.
Ability to lead small projects, think innovatively within the role, and offer guidance to colleagues.
Compensation:
Salary package commensurate with experience.
Culture, Career Growth, and Benefits:
We foster a culture of continuous improvement, challenging you daily to reach new heights personally and professionally. Our environment balances autonomy and structure to encourage entrepreneurial thinking and stimulate innovation.
Some of our key initiatives include the following:
Second Fridays off each month for all employees.
Comprehensive benefits package for you and your dependents (US).
Generous paid parental leave benefit (US).
Internal Employee Ambassadors through Key Contributors & Culture Committees.
Emphasize diversity and inclusivity through the DIVERSE Commitment program.
Support for Diversity, Equity, Inclusion, and Belonging (DEIB) efforts.
Health and wellness resources, wellness allowance, and mindfulness app membership.
Participation in Global Volunteer Day and company-sponsored nonprofit initiatives.
Unlimited time off for US employees, competitive time-off benefits globally.
Regular monthly Talent development and Cross Functional meetings for development.
Regular All Hands meetings followed by team gatherings.
Core Values:
Our business philosophy is deeply rooted in a set of core values that guide us in everyday operations:
Trust: Integrity and trustworthiness are the cornerstone of our business interactions.
Customers: We operate with a customer-centric approach, placing their security needs first.
Innovation: We stay ahead of the innovation curve, continuously adapting to change.
Agility: Operate with agility in fast-paced, evolving environments to achieve strategic goals.
Respect: Embrace diversity, equity, and practice empathy and openness in all interactions.
Teamwork: Accomplish collective goals as a cohesive team, fostering partnerships and success.
Keyfactor is an equal opportunity employer welcoming diversity in our workforce.
REASONABLE ACCOMMODATION: Applicants with disabilities can contact our People team for accommodation needs.
Our objective is to create a connected society based on trust, ensuring identity-first security for every human and machine. Keyfactor facilitates rapid establishment and maintenance of digital trust at a large scale. With extensive experience in cybersecurity, Keyfactor is the trusted choice of over 1,500 global companies. We take pride in consistently being recognized as a Best Place to Work, attributed to our exceptional team members who actively foster our culture. Join Keyfactor for a promising future!
Location:
This is a remote position based in the United Kingdom or Stockholm, Sweden.
Experience Level:
IC3
Job Function:
Professional Services
Employment Type:
Full-time, Permanent
Industry:
Computer & Network Security
Job Summary:
As the Solutions Architect, you will spearhead intricate solution deployment projects for enterprise clients. Acting as a reliable advisor, you will offer expert counsel on technical matters and recommend best practices. Furthermore, you will play a pivotal role in enhancing processes and methodologies, mentoring junior staff, and ensuring top-tier service delivery.
Key Requirements:
Currently residing in the UK or Sweden with the legal Right to Work.
Bachelor's degree in Computer Science, Information Technology, or equivalent field.
Extensive technical knowledge gained from a technical, MSP, or software consulting role.
Proficiency in industry standards, operational protocols, and advanced methodologies.
Solid grasp of core networking and infrastructure fundamentals.
Familiarity with Active Directory Certificate Services & Active Directory Federation Services.
Experience with Unix/Linux as well as scripting using tools like SQL, PowerShell, etc.
Understanding of Public-Key Infrastructure (PKI), digital certificates, and cryptography.
Exposure to business application suites such as Microsoft 365.
Ability to lead small projects, think innovatively within the role, and offer guidance to colleagues.
Compensation:
Salary package commensurate with experience.
Culture, Career Growth, and Benefits:
We foster a culture of continuous improvement, challenging you daily to reach new heights personally and professionally. Our environment balances autonomy and structure to encourage entrepreneurial thinking and stimulate innovation.
Some of our key initiatives include the following:
Second Fridays off each month for all employees.
Comprehensive benefits package for you and your dependents (US).
Generous paid parental leave benefit (US).
Internal Employee Ambassadors through Key Contributors & Culture Committees.
Emphasize diversity and inclusivity through the DIVERSE Commitment program.
Support for Diversity, Equity, Inclusion, and Belonging (DEIB) efforts.
Health and wellness resources, wellness allowance, and mindfulness app membership.
Participation in Global Volunteer Day and company-sponsored nonprofit initiatives.
Unlimited time off for US employees, competitive time-off benefits globally.
Regular monthly Talent development and Cross Functional meetings for development.
Regular All Hands meetings followed by team gatherings.
Core Values:
Our business philosophy is deeply rooted in a set of core values that guide us in everyday operations:
Trust: Integrity and trustworthiness are the cornerstone of our business interactions.
Customers: We operate with a customer-centric approach, placing their security needs first.
Innovation: We stay ahead of the innovation curve, continuously adapting to change.
Agility: Operate with agility in fast-paced, evolving environments to achieve strategic goals.
Respect: Embrace diversity, equity, and practice empathy and openness in all interactions.
Teamwork: Accomplish collective goals as a cohesive team, fostering partnerships and success.
Keyfactor is an equal opportunity employer welcoming diversity in our workforce.
REASONABLE ACCOMMODATION: Applicants with disabilities can contact our People team for accommodation needs.
Keyfactor
Senior Solutions Architect
Estes Park, United States +1
Estes Park, United States +1
Full time
Remote
About Keyfactor
Our core mission is to create a connected society emphasizing trust through identity-first security for both machines and humans. Keyfactor is dedicated to helping organizations swiftly establish and sustain digital trust on a large scale. With a wealth of cybersecurity experience, Keyfactor has gained the trust of over 1,500 companies globally. Our commitment to being a Best Place to Work is endorsed by our exceptional employees who nurture our culture as we expand. We invite you to entrust your future to Keyfactor.
Location: United States; Remote, EST or CST
Experience: Mid-Senior Level
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: Less than 25%
About The Position
The role of Senior Solutions Architect entails guiding Keyfactor’s enterprise customers through the implementation and integration of Keyfactor’s solutions into their infrastructure and applications. This involves direct collaboration with customers to install software components and address arising issues. This position will work alongside other stakeholders in the business to contribute to the product’s strategic roadmap and support the managed services department.
Responsibilities
Assist customers in designing, implementing, and maximizing Keyfactor solutions by:
Collaborating with Keyfactor Sales to ensure delivery of optimal solutions
Leading design workshops with customers and documenting solution designs for approval
Ensuring customers are prepared to fully utilize Keyfactor solutions
Serve as the primary technical point of contact in the efficient and effective delivery of Keyfactor solutions by:
Implementing solutions in a collaborative manner to enhance adoption rate
Addressing customer requests promptly and to their satisfaction
Identifying and mitigating risks related to technical solution design or client sentiment
Collaborate with internal teams to drive continuous improvement by:
Working with Keyfactor Product teams to identify new features and report bugs
Actively contributing to enhancing service delivery processes and methodologies by addressing challenges, suggesting solutions, and promoting new initiatives
Mentoring and providing technical guidance to junior team members
Disseminating knowledge gained during customer solution implementation across Professional Services
Enhancing team efficiency by documenting common architectures and solutions
Skills & Qualifications
Required minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments
Strong communication skills at both technical and business levels
Flexibility to thrive in a dynamic, rapidly growing company
Advanced time management and prioritization abilities
Proven track record in managing complex technical projects and addressing critical customer issues
Technical Competencies:
Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
Experience in deploying and configuring Enterprise Certificate Authorities
Knowledge of DevOps and automation tools (such as Ansible, Bash, Jenkins, Puppet)
Proficiency in Java Application Servers (JBoss, Wildfly) and Relational Database Servers (e.g., MySQL, MariaDB, MSSQL)
Advanced knowledge of Linux operating systems, networking, and IT security principles
Ability to troubleshoot technical issues methodically and efficiently
Proficiency in containerization platforms (e.g., Kubernetes, Docker) with experience deploying applications using YAML
Willingness to learn new languages, technologies, and APIs as required to meet customer needs
Bonus Skills:
Knowledge of EJBCA
Proficient in Microsoft tools for advanced scripting development (e.g., SQL, PowerShell)
Experience with Windows Server operating systems
Comprehensive understanding of Active Directory Certificate Services & Active Directory Federation Services
Familiarity with authentication protocols like Kerberos, security certifications, and security clearance
Compensation
Salary to be determined according to experience.
Culture, Career Opportunities and Benefits
We foster teams dedicated to continuous improvement. You will face daily challenges and have ample opportunities for personal and professional growth in an entrepreneurial environment that encourages creativity and innovation.
Key initiatives that enhance our culture include:
Monthly "Second Fridays" off
Comprehensive benefit coverage for you and your dependents
Generous paid parental leave
Employee-focused initiatives like Key Contributors & Culture Committees
DIVERSE Commitment promoting inclusivity and diversity
Wellbeing resources, wellness allowance, and wellness programs
Global Volunteer Day, non-profit matching, and volunteer days off
Unlimited time off (US) and competitive time off around the world
Talent development and Cross Functional meetings for professional growth
Regular All Hands meetings followed by group activities
Core Values
Our fundamental values are integral to our business operations and guide our recruitment efforts:
Respect and trust are the cornerstones of our business ethics, emphasizing openness and honesty
Customer-centricity is our guiding model, prioritizing the security interests of our clients
Continuous innovation is vital to staying ahead in a rapidly changing environment
We operate with agility, adapting to change while remaining focused on strategic goals
Respect unites us, fostering diversity, inclusivity, and empathy in all endeavors
Teamwork drives our success, emphasizing collaboration and collective achievement
Keyfactor is an equal opportunity employer. Applicants with disabilities seeking accommodation can contact Keyfactor’s People team for assistance at any time.
Our core mission is to create a connected society emphasizing trust through identity-first security for both machines and humans. Keyfactor is dedicated to helping organizations swiftly establish and sustain digital trust on a large scale. With a wealth of cybersecurity experience, Keyfactor has gained the trust of over 1,500 companies globally. Our commitment to being a Best Place to Work is endorsed by our exceptional employees who nurture our culture as we expand. We invite you to entrust your future to Keyfactor.
Location: United States; Remote, EST or CST
Experience: Mid-Senior Level
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: Less than 25%
About The Position
The role of Senior Solutions Architect entails guiding Keyfactor’s enterprise customers through the implementation and integration of Keyfactor’s solutions into their infrastructure and applications. This involves direct collaboration with customers to install software components and address arising issues. This position will work alongside other stakeholders in the business to contribute to the product’s strategic roadmap and support the managed services department.
Responsibilities
Assist customers in designing, implementing, and maximizing Keyfactor solutions by:
Collaborating with Keyfactor Sales to ensure delivery of optimal solutions
Leading design workshops with customers and documenting solution designs for approval
Ensuring customers are prepared to fully utilize Keyfactor solutions
Serve as the primary technical point of contact in the efficient and effective delivery of Keyfactor solutions by:
Implementing solutions in a collaborative manner to enhance adoption rate
Addressing customer requests promptly and to their satisfaction
Identifying and mitigating risks related to technical solution design or client sentiment
Collaborate with internal teams to drive continuous improvement by:
Working with Keyfactor Product teams to identify new features and report bugs
Actively contributing to enhancing service delivery processes and methodologies by addressing challenges, suggesting solutions, and promoting new initiatives
Mentoring and providing technical guidance to junior team members
Disseminating knowledge gained during customer solution implementation across Professional Services
Enhancing team efficiency by documenting common architectures and solutions
Skills & Qualifications
Required minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments
Strong communication skills at both technical and business levels
Flexibility to thrive in a dynamic, rapidly growing company
Advanced time management and prioritization abilities
Proven track record in managing complex technical projects and addressing critical customer issues
Technical Competencies:
Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
Experience in deploying and configuring Enterprise Certificate Authorities
Knowledge of DevOps and automation tools (such as Ansible, Bash, Jenkins, Puppet)
Proficiency in Java Application Servers (JBoss, Wildfly) and Relational Database Servers (e.g., MySQL, MariaDB, MSSQL)
Advanced knowledge of Linux operating systems, networking, and IT security principles
Ability to troubleshoot technical issues methodically and efficiently
Proficiency in containerization platforms (e.g., Kubernetes, Docker) with experience deploying applications using YAML
Willingness to learn new languages, technologies, and APIs as required to meet customer needs
Bonus Skills:
Knowledge of EJBCA
Proficient in Microsoft tools for advanced scripting development (e.g., SQL, PowerShell)
Experience with Windows Server operating systems
Comprehensive understanding of Active Directory Certificate Services & Active Directory Federation Services
Familiarity with authentication protocols like Kerberos, security certifications, and security clearance
Compensation
Salary to be determined according to experience.
Culture, Career Opportunities and Benefits
We foster teams dedicated to continuous improvement. You will face daily challenges and have ample opportunities for personal and professional growth in an entrepreneurial environment that encourages creativity and innovation.
Key initiatives that enhance our culture include:
Monthly "Second Fridays" off
Comprehensive benefit coverage for you and your dependents
Generous paid parental leave
Employee-focused initiatives like Key Contributors & Culture Committees
DIVERSE Commitment promoting inclusivity and diversity
Wellbeing resources, wellness allowance, and wellness programs
Global Volunteer Day, non-profit matching, and volunteer days off
Unlimited time off (US) and competitive time off around the world
Talent development and Cross Functional meetings for professional growth
Regular All Hands meetings followed by group activities
Core Values
Our fundamental values are integral to our business operations and guide our recruitment efforts:
Respect and trust are the cornerstones of our business ethics, emphasizing openness and honesty
Customer-centricity is our guiding model, prioritizing the security interests of our clients
Continuous innovation is vital to staying ahead in a rapidly changing environment
We operate with agility, adapting to change while remaining focused on strategic goals
Respect unites us, fostering diversity, inclusivity, and empathy in all endeavors
Teamwork drives our success, emphasizing collaboration and collective achievement
Keyfactor is an equal opportunity employer. Applicants with disabilities seeking accommodation can contact Keyfactor’s People team for assistance at any time.