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Keyfactor

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Description
Minimize complexity. Embrace modern PKI. Keyfactor can help your teams establish control while empowering your business by automating at scale with identity-first security for every device, workload and thing.
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Solutions Architect

United States
United States
Full time
Remote
Location: Position: Remote in the United States and is full-time.

Experience Needed: Mid-Level

Function within the Job: Professional Services

Type of Employment: Full-Time

Industry: Focus on Computer Network & Security

About the Role

The role of the Solutions Architect involves guiding Keyfactor customers and partners through the implementation and integration of Keyfactor’s solutions into their systems and applications. This position requires direct interaction with customers and partners to install software components and address any issues that may arise. Additionally, it entails collaborating with various stakeholders in the organization to contribute to the product’s strategic direction and support the managed services segment.

This job is remote in the US, suitable for individuals with US citizenship or US permanent resident status.

Responsibilities

Manage time effectively to handle tasks in a dynamic company.

Assist customers and partners with the design, implementation, and utilization of Keyfactor solution offerings by:
Collaborating with Keyfactor's Sales team to ensure customers receive optimal solutions.

Conducting design workshops with customers and partners.

Documenting solution designs for customer approval.

Preparing customers and partners for full adoption of Keyfactor solutions.

Implementing solutions through collaboration to enhance Keyfactor’s integration with customers.

Working with project teams to test solutions and attain customer acceptance.

Support the team in efficient delivery of Keyfactor’s solutions including:
Automation incorporation throughout the project lifecycle.

Collaborating with Keyfactor Product teams for feature suggestions and issue resolutions.

Documenting common architectures and solutions to improve team efficiency.

Communicate knowledge gained back to the Knowledge Management teams.

Resolve customer and partner requests promptly and satisfactorily.

Skills and Qualifications Needed

1-2 years experience in IT fields such as services delivery or consultation within large enterprises.

Effective and professional communication with customers and external stakeholders in consulting scenarios.

Respectful, flexible, and efficient at managing tasks in a growing environment.

Strong knowledge of Windows Server operating systems.

Proficiency in core networking and fundamental infrastructure concepts.

Advanced troubleshooting and problem-solving skills.

Effective time and project management abilities.

Strong communication and writing skills.

Extensive knowledge of Active Directory.

Proficiency in Unix/Linux operating systems.

Advanced development skills in scripting with Microsoft tools like SQL, Powershell, etc.

Willingness to adapt to new technologies, languages, and APIs.

Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography.

Knowledge of business applications like Microsoft 365 and Atlassian.

Industry certifications are a plus.

Advantages include proficiency in DevOps and Automation tools, such as Ansible, scripting with bash/powershell, Jenkins, Puppet, etc.

Understanding of Java Application Servers, Database Servers like JBoss, Wildfly, MySQL, MariaDB, MSSQL.

Knowledge related to EJBCA is beneficial.

Having an existing security clearance is an additional advantage.

Compensation

Salary will be offered based on experience level.

Culture, Career Development, and Benefits

At Keyfactor, we aim to build teams that strive for continual improvement. Being part of our growing organization, you will be challenged daily and provided opportunities for personal and professional growth. Our balanced approach offers both autonomy and structure to foster creativity and innovation, backed by authentic and transparent leadership. Talent and culture are crucial differentiators for us as an organization, ensuring that we hire and retain the best in the industry.

Some of the unique programs that contribute to our inclusive culture our include:

Second Fridays: Company-wide day off on the second Friday of each month.

Comprehensive benefit coverage paid for employees and their dependents in the US.

Generous parental leave provisions for all eligible parents.

DIVERSE Commitment initiative for a more inclusive and diverse future.

Wellbeing resources and programs such as wellness allowances.

Global Volunteer Day and company's nonprofit matching program.

Flexible time off policies.

Talent development and cross-functional meetings for professional growth.

Regular All Hands meetings.

Core Values

Our core values are fundamental to our business operations and essential qualities we seek in every team member:

Trust is our foundation, emphasizing honesty and transparency.

Customer-centric approach prioritizing customer needs and data security.

Commitment to continuous innovation to stay ahead of the curve.

Agility in delivering results effectively in dynamic environments.

Emphasis on respect, diversity, inclusivity, and empathy.

Team collaboration for achieving collective goals.

Keyfactor is proud to be an equal opportunity employer and offers reasonable accommodations for applicants with disabilities.

Manager, Global Professional Services

United States
United States
Full time
Remote
Location: Cleveland, Ohio; Remote

Experience: Senior-Level

Job Function: Professional Services

Employment Type: Full-Time

Industry: Computer Network & Security

Overview 

The Manager, Global Professional Services is responsible for leading and supervising the Professional Services (PS) team on an international scale. This role involves offering HR and operational guidance to project teams, consisting of Project Managers and Solutions Architects. The Manager ensures the efficiency, effectiveness, and success of project delivery, project health, and overall client satisfaction, also contributing to strategic initiatives under the direction of PS Operations Managers. This function requires a mix of hands-on project oversight and leadership to foster continuous improvement and ensure alignment with organizational goals. The role entails a primary focus on day-to-day project/team leadership (around 90%) and a secondary focus on strategic initiatives (about 10%) under the guidance of PS Operations Managers. Travel is anticipated to be less than 25%.

The position is U.S.-based and can be performed remotely as needed. Applicants must have US citizenship or US permanent resident status. 

Responsibilities

Provide leadership and guidance to project teams within the Global Professional Services organization, overseeing project delivery, customer satisfaction, time to value, project duration, and efficiency.

Set up and sustain robust relationships with key stakeholders, internally and externally, to drive collaboration, alignment, and successful project outcomes.

Offer mentorship, coaching, and direction to team members, nurturing a culture of accountability, ownership, collaboration, and urgency.

Act as the main point of contact and handle escalations for project-related issues, providing assistance and resolution to ensure client satisfaction and project success.

Manage team training and enablement in conjunction with PS Operations Managers.

Collaborate with Finance teams to ensure accurate tracking, forecasting, and reporting of project-related financials.

Represent the Professional Services organization in client-facing interactions, including executive briefings, escalations, and strategic account reviews.

Conduct regular project reviews, analyze root causes, and carry out retrospectives to identify areas for improvement and implement corrections to enhance project performance and client satisfaction in partnership with PS Operations Managers.

Work with Legal and Compliance teams to guarantee compliance with regulatory requirements, contractual obligations, and industry standards in project delivery and client engagements.

Drive the adoption of Professional Services tools and technologies to align with the Global Professional Services Standards, overcoming regional and product differences.

Oversee the development and execution of project plans, ensuring adherence to schedules, budgets, and quality standards while preemptively managing risks and issues.

Collaborate with Sales teams to ensure a seamless transition from pre-sales to project execution, ensuring alignment on project scope, objectives, and deliverables.

Assist in project scoping and SOW creation as necessary.

Skills and Qualifications

Extensive experience in leadership roles within professional services or technical support organizations, demonstrating a history of operational excellence and result delivery.

Strong execution capabilities, with the skill of developing and implementing comprehensive strategies aligned with organizational objectives.

Outstanding communication and interpersonal skills, fostering effective collaboration with stakeholders at all levels.

Demonstrated ability to construct and lead high-performing teams, cultivating a culture of accountability, ownership, collaboration, and urgency.

Profound understanding of project management methodologies, customer engagement principles, and best operational practices in professional services delivery.

Strong analytical and problem-solving skills, with the capability to identify patterns, analyze data, and make data-driven decisions to drive business outcomes.

Ability to thrive in a fast-paced, dynamic environment, with flexibility to adapt to changing priorities and deliver results.

Experience in a global organization with the dexterity to navigate complex organizational structures and drive alignment across geographies, products, and functions.

Relevant certifications are highly valued.

Compensation

Salary will be commensurate with experience. 

Culture, Career Opportunities, and Benefits

We cultivate teams that strive to improve daily, offering challenges and opportunities for personal and professional growth. We strike a balance between autonomy and structure to create an entrepreneurial environment that stimulates creativity and innovation. Unique aspects of our culture include:

Comprehensive benefit coverage 

Dedicated employee-focused ambassadors via Key Contributor & Culture Committee 

Commitment to diversity 

Global Volunteer Day 

Flexible time off 

Regular cross-functional, leadership, and all-hands meetings 

Company-wide day off on the second Friday of every month 

Keyfactor Alliance Program 

Weekly Feedback Snapshot 

Core Values

Our core values play a critical role in how we operate and what we seek in every team member:

Trust matters most.

Customers are fundamental. 

Innovation never ceases, it only accelerates. 

We deliver with agility. 

United by respect. 

Teams drive success. 

We proudly uphold equal employment opportunities.

REASONABLE ACCOMMODATION: Candidates with disabilities can contact a member of Keyfactor’s People team via email (people@keyfactor.com) or by phone at 1.216.785.2990 to request and arrange accommodations at any time.

QA Engineer

Barcelona, Spain
Barcelona, Spain
Full time
Office
Location: Barcelona, Spain

Experience Level: Mid Level

Job Function: Engineering

Type of Employment: Full-Time

Industry: Computer Network & Security

About the Company

Keyfactor specializes in Machine Identity, Certificate Lifecycle Management, and Public Key Infrastructure (PKI) Solutions, successfully expanding its reach in revenue, client base, and team size. Through simplifying PKI, automating certificate life cycle management, and promoting crypto-agility at scale, Keyfactor plays a critical role in helping security teams manage cryptography as essential infrastructure. After acquiring Redtrust in 2019, a well-respected Spanish company focused on digital certificate management for individuals, the collaborative efforts have enhanced the reputation of both organizations in Spain and Brazil.

The culture at Redtrust fosters both professional and personal growth, emphasizing continuous development and product excellence as key drivers for customer satisfaction. If you are enthusiastic about computer security and cryptography, seeking to contribute to a high-quality product, we invite you to explore this opportunity with us.

The role is based in Barcelona and offers a hybrid work arrangement. Candidates must possess a valid work permit in Spain.

Responsibilities

Conduct quality assurance testing to uphold organizational standards in applications, products, and releases.

Develop and execute test plans, scenarios, cases, and data with automation in mind, catering to different testing needs.

Implement manual and automated test cases, document results and metrics, and provide feedback to the development team.

Establish automated testing processes to enhance quality and performance.

Collaborate with the development team on system defect identification, root cause analysis, and resolution.

Skills and Qualifications

Minimum Requirements:

Substantial experience as a QA engineer or test engineer.

Detail-oriented individual passionate about quality and continual improvement.

Proficient in manual and automation testing tools such as Selenium, Junit, Cucumber, and API testing tools like Postman, SoapUI.

Skilled in Java programming, test case/script planning, designing, and execution.

Familiar with bug-tracking software like JIRA, TestRails, and Agile SCRUM methodologies.

Fluent in English, both written and verbal communication.

Preferred Qualifications:

Strong analytical, communication, and problem-solving abilities.

Basic database understanding.

Knowledge in operating platforms like Linux, Windows, Mac OS, iOS, Android, etc.

Familiarity with .NET technology.

University Engineering Degree in IT, SW Engineering, Computer Science, or related field is a plus.

Compensation

Salaries will be tailored to experience levels.

Culture, Career Growth, and Benefits

At Redtrust, we encourage continual advancement and personal development. It's a place where autonomy and structure coexist to foster an entrepreneurial spirit and stimulate creativity. This is further supplemented by various initiatives like comprehensive benefit coverage, a devoted Key Contributor & Culture Committee, participation in global volunteer activities, flexible time off, development and feedback sessions, and All-Hands meetings, among other perks.

Core Values

Our business ethos is rooted in core values that emphasize trust, customer-centricity, continuous innovation, agility, and teamwork to achieve collective success.

Equality and Accessibility

We are an equal opportunity employer committed to offering reasonable accommodation if needed. Contact us for more information.

Privacy Notice

Refer to our privacy notice for recruitment applicants for further details.

Strict adherence to removing links, hashtags, and additional information beyond editing content.

Azure Cloud Engineer, EMEA

London, UK
London, UK
Full time
Office
Role: Azure Cloud Engineer, EMEA

Location: London, UK

Job Function: Cloud Operations

Type of Employment: Full-Time

Industry: Computer & Network Security

Overview

As an Azure Cloud Engineer in EMEA, you will play a crucial role in supporting hosted cloud platform operations for all Keyfactor products in the present and future. You will collaborate closely with Cloud Engineers in America (AMS) and Asia Pacific (APAC) to ensure consistent processes across regions. Reporting to the Director of Cloud Engineering, this role is pivotal in enhancing customer experiences by maintaining platform and product availability as per service level agreements (SLAs), optimizing performance, and enforcing security measures in line with Keyfactor Compliance Team requirements.

Applicants must be based in the UK with permission to work in the UK. The role is remote within the UK, with occasional travel to the Heathrow area in London. Proximity to Heathrow is preferred.

Responsibilities

Collaborate with global counterparts during process design and implementation.

Build and configure complex cloud-hosted customer environments.

Maintain and enhance existing customer environments, including server upgrades and patching.

Troubleshoot system issues, optimize performance, and address technical challenges.

Design and implement customer solutions in partnership with the Architecture team.

Conduct platform and product training for Cloud Engineers across regions.

Document systems, create and update policies, guidelines, and standard procedures.

Assist in product testing for future deployments to hosted environments.

Troubleshoot performance issues related to applications/databases, connectivity, access, and security.

Monitor infrastructure and product availability to meet SLA commitments.

Skills and Qualifications

2+ years of experience in architecture, configuration, and deployment on Microsoft Azure platform.

Proficiency with automation tools like ARM Templates, Terraform, Ansible, or DSC.

Experience with Windows Server OS, IIS, and Active Directory (2+ years).

Strong PowerShell skills.

Familiarity with security monitoring and enhancing security measures.

Knowledge of network topologies and firewalls.

Understanding of security best practices in various solutions.

Excellent troubleshooting skills and critical thinking abilities.

Experience with building and supporting Azure SQL Database.

Effective communication and collaboration skills across the organization.

Azure certifications are advantageous.

Compensation

Salary will be based on experience.

Culture, Career Growth, and Benefits

We foster a culture of continual improvement, challenge, personal and professional growth. Balancing autonomy with structured opportunities, we encourage creativity and initiative. Our culture initiatives include:

Comprehensive benefit package

Employee-focused programs via Key Contributor & Culture Committee

Global Volunteer Day

Flexible time-off policy

Regular cross-functional, leadership, and all-hands meetings

Second Fridays off each month

Keyfactor Alliance Program

Weekly Feedback Snapshot

Core Values

Our core values serve as guiding principles and are essential qualities in every team member:

Trust: Honesty, openness, and trustworthiness are paramount.

Customer-Centric: We prioritize our customers' security interests.

Innovation: Constant innovation ahead of the curve is crucial.

Agile Delivery: Focused and adaptive to dynamic environments.

Respect: Emphasis on diversity, inclusivity, equity, empathy, and openness.

Teamwork: Collaborative teamwork is essential for success.

Keyfactor is an equal opportunity employer advocating for diversity and inclusivity.

Reasonable Accommodation

Applicants with disabilities can request accommodations at any time.

Keyfactor Privacy Notice

Dev Ops Engineer

Stockholm, Sweden
Stockholm, Sweden
Full time
Office
Location: Stockholm, Sweden

Experience Level: Mid - Senior

Job Function: Engineering

Type of Employment: Full-Time

Industry: Computer & Network Security

POSITION SUMMARY

We are seeking a competent and driven individual to join our team as a DevOps Engineer in Solna, Sweden. The primary focus of the position is to support the development infrastructure team in building, streamlining, and enhancing our software products.

The ideal candidate should have a genuine passion for DevOps, showcasing proficiency in automation, CI/CD, Infrastructure as Code, and working with open-source technologies. The transition from an on-premise legacy architecture to cloud and containers is a current initiative that requires significant support and skill.

As a member of this team, you will collaborate closely with experienced DevOps architects to communicate effectively with product development teams, ensuring smooth integration with the new development infrastructure. Key responsibilities include containerization, establishing continuous integration pipelines, advancing technology literacy among staff, and managing day-to-day infrastructure operations. Moreover, contributing diverse ideas, enhancing existing infrastructure, and being proactive in driving innovation are significant aspects of the role.

KEY RESPONSIBILITIES

Transition and maintain pipelines, focusing on JenkinsX for artifact management and enabling CI/CD workflows

Deploy and manage Kubernetes environments using GitOps practices

Develop infrastructure automation through tools such as Ansible, Terraform, and Bicep

Monitor and operate infrastructure effectively, ensuring proper alert response

Collaborate cross-functionally with Product Owners, Architects, and other team members to optimize development processes

Employ agile methodologies to steer implementation decisions and overall architecture

SKILLS AND QUALIFICATIONS

Ideal candidates should possess:

Substantial experience as a DevOps Engineer within a software product development environment, also overseeing IT infrastructure operations

Proficiency in comprehensive CI/CD setup implementation

Hands-on experience with container deployment using Kubernetes or similar platforms like OpenShift via HELM

Understanding of containerizing software originally not designed as microservices

In-depth knowledge of various tools, including Docker, Kubernetes, Jenkins, Ansible, GIT, HELM, and monitoring tools like Grafana and Prometheus

Proficiency in SRE or DevOps practices with good understanding of related technologies and principles

Familiarity with varied domains like virtualization, Linux, Java development, databases, and agile environments

Previous exposure to Azure platform usage is advantageous

Additional expertise in Jenkins-X, GitOps, Artifactory, crossplane, and ArgoCD is a plusment-->

Familiarity with developing secure and resilient software, overseeing supply chain assessments, and zero trust system design is beneficial

Knowledge of IT security, PKI, and open-source software is advantageous

Experience in Agile SCRUM methodology and professional fluency in English

Possession of a degree in computer science, engineering, or related disciplines is desirable

Previous experience with Java-based systems development and a penchant for identity-first security practices is preferable

COMPENSATION

Competitive salary will be offered based on candidate's experience.

CULTURE, CAREER OPPORTUNITIES, AND BENEFITS

Our company prides itself on nurturing a culture that values personal and professional growth. We offer various benefits and programs to promote a collaborative and innovative work environment. Some of the key initiatives include:

Comprehensive benefit coverage

Establishing a diverse and inclusive workplace

Organizing global volunteer days

Offering flexible time off

Regular cross-functional, leadership development, and all-hands meetings

Practice of closing the office on the second Friday of every month for downtime

Running the Keyfactor Alliance Program

Providing weekly feedback snapshots

OUR CORE VALUES

Our core business values define our principles and guide our team members in their day-to-day activities. These values include:

Emphasizing trust as the cornerstone of our interactions with all stakeholders

Maintaining a strong customer-centric approach in all our operations

Fostering a culture of ongoing innovation and adaptability

Prioritizing agility in delivery and responsiveness to change

Recognizing and championing the power of teamwork in achieving our goals

Keyfactor supports equal employment opportunities, promoting fairness and diversity across all its activities.

REASONABLE ACCOMMODATION: Applicants with disabilities are encouraged to contact Keyfactor’s People team to request and arrange accommodations at any stage of the process.