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Keyfactor

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Description
Minimize complexity. Embrace modern PKI. Keyfactor can help your teams establish control while empowering your business by automating at scale with identity-first security for every device, workload and thing.
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Software Engineer

United States
United States
Full time
Office
About Keyfactor

Our goal is to create a connected society founded on trust, providing identity-first security for both machines and humans. Keyfactor specializes in enabling organizations to swiftly establish digital trust at scale and uphold it over time. With extensive expertise in cybersecurity, we are trusted by over 1,500 businesses globally. We take pride in consistently being recognized as a top workplace, achieved through our exceptional workforce that nurtures our culture as we expand.

Location

United States; Cleveland, Ohio

Experience

Entry-Mid level

Employment Type

Full-Time

Industry

Computer and Network Security

Job Summary

As a Software Engineer at Keyfactor, you will collaborate within a team to deliver high-quality software solutions for the primary Keyfactor product suite. This role involves all stages of the software development lifecycle, from gathering requirements to development to deployment.

Applicants must be U.S. citizens.

Duties

Develop new features and enhance existing product functionalities within the core Keyfactor product suite

Actively participate in Agile SCRUM ceremonies and adhere to associated practices

Collaborate with the business and engineering teams to collect requirements for product advancement

Engage with other engineers and architects for code reviews and to address challenges jointly

Contribute to requirements reviews; scrutinize system and business requirements for clarity, completeness, and accuracy

Identify areas for enhancement within the team's employed processes

Work closely with Quality Assurance Engineers for quality assurance practices to deliver top-notch products

Assist the technical writer to ensure accurate and updated documentation

Support the onboarding process for new team members

Maintain a positive and professional demeanor in all work tasks

Skill Set and Requirements

Key Skills, Traits, and Abilities

Required (1-3 years):

Proficiency in C#

Experience with .NET MVC (Web site and API)

Knowledge of JavaScript or JavaScript-based frameworks

Familiarity with SQL-based relational databases

Preferred:

Skill in Microsoft SQL Server™

Experience working with Microsoft Visual Studio™

Familiarity with Microsoft Azure DevOps™ or Jira

Understanding of Agile SCRUM or similar methodologies

Knowledge of node.js, Java™, Microsoft Entity Framework, Microsoft PowerShell™, Public-Key Infrastructure (PKI) or cryptography

Additional Considerations:

Willingness to adapt and learn new technologies in a dynamic landscape

Effective technical troubleshooting and problem-solving skills

Strong time management, project management, and prioritization abilities

Basic knowledge of Active Directory Certificate Services

Willingness to be mentored and mentor others, fostering close collaboration within the team

Strong interpersonal communication and writing proficiency

Demonstrated potential for professional growth

Compensation

Salary will be based on experience.

Culture, Career Growth, and Benefits

We foster teams that continuously strive for improvement. You will face daily challenges while being presented with opportunities for personal and professional growth. We strike a balance between autonomy and structure, creating an entrepreneurial atmosphere to spark creativity and new ideas. Various initiatives distinguish our unique culture, such as Second Fridays (a company-wide day off), comprehensive benefit coverage, generous paid parental leave, and dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

Core Values

Our core values are fundamental to how we operate and what we seek in all team members:

Trust: We prioritize trust and openness in delivering security software and solutions to our clients.

Customers: Operating with a customer-centric approach is central to our strategy.

Innovation: We are committed to staying ahead of the innovation curve.

Agility: We thrive in fast-paced and evolving environments while pursuing strategic goals.

Respect: Respect and inclusivity unite us both in business and communities.

Teamwork: Achieving our vision necessitates teamwork and unity.

Regional Sales Director

United Kingdom
United Kingdom
Full time
Remote
About Keyfactor

Our goal is to create a connected society built on trust, ensuring identity-first security for both machines and humans. Keyfactor is dedicated to helping organizations swiftly establish and maintain digital trust at scale. With years of cybersecurity expertise, Keyfactor is a trusted partner to over 1,500 companies globally. We are proud to consistently be recognized as a top workplace, owing this success to our exceptional team that shapes our culture as we expand. We invite you to consider a future with Keyfactor!

Location: United Kingdom; Remote

Level of Experience: Mid Level - Senior

Job Function: Direct Sales

Employment Type: Full-time

Travel Requirements: up to 50%

Industry: Computer Network & Security

Job Summary

The Regional Sales Director will utilize advanced sales tactics and market insights to optimize revenue generation and meet sales objectives within the region.

Role Details

Engage in contract negotiations and continuously provide accurate forecasts and reports for the designated territory

Work closely with marketing to develop the go-to-market strategy

Manage the sales pipeline effectively throughout extended sales cycles

Focus on acquiring new clients while nurturing existing relationships with key decision-makers, including up to C-level

Contribute to enhancing product, market, and competitor awareness

Take part in industry events and trade shows

Adhere to the company’s sales processes, values, and objectives

Minimum Qualifications, Education, and Skills

Bachelor’s degree in Business Administration, Technology, or relevant field

Strong grasp of IT security, PKI, and certificate lifecycle management

Deep understanding of market trends and competitor tactics

Familiarity with regulatory standards in the IT security sector

Experience with MEDDPICC, Solution Selling, and SPIN Selling methodologies

Capable of crafting and executing strategic plans aligned with company goals

Proficient in utilizing advanced sales technologies

Skilled in identifying and nurturing growth opportunities, including vital partnerships and key customers

Ability to mentor and share knowledge with team members

Proficient in influencing stakeholders at various organizational levels

Compensation

Salaries will be determined based on individual experience.

Culture and Benefits

We cultivate teams that strive for continuous improvement. Every day presents new challenges and growth opportunities for personal and professional development. Our innovative environment utilizes both autonomy and structure to foster creativity and fresh ideas. Some unique aspects of our culture include:

Second Fridays off every month

Comprehensive benefit coverage for you and your dependents (US)

Generous paid parental leave (US)

Various employee-centric initiatives, like Key Contributors & Culture Committees

Commitment to diversity and inclusion through the DIVERSE Commitment program

Wellness resources, wellness allowance, mindfulness app access, and Wellness Wednesdays

Global Volunteer Day, non-profit matching, and volunteer days off

Unlimited time off (US) and competitive leave globally

Regular talent development and cross-functional meetings for professional growth

Frequent All Hands meetings followed by group engagements

Core Values

Our core values guide the way we conduct our business and shape the characteristics we seek in our team members.

Trust is our foundation for building strong partnerships

Customers are integral to all our strategies and actions

Innovation drives us forward and keeps us ahead of the curve

Agility is key in adapting to change and meeting strategic objectives

Respect binds us together and shapes our behavior within and beyond the business

Teamwork is essential in achieving our vision and goals collectively

Equal Opportunity Employer

Keyfactor is committed to equal opportunities for all, including veterans and individuals with disabilities.If applicants require accommodations due to disabilities, they can reach out to our People team for support.

Mid-Market Regional Sales Director

United Kingdom
United Kingdom
Full time
Remote
About Keyfactor

Our goal is to create a connected society based on trust, offering identity-first security solutions for both humans and machines. Keyfactor supports organizations in establishing and maintaining digital trust on a large scale. With extensive experience in cybersecurity, we serve over 1,500 companies globally. We are dedicated to being recognized as a top workplace, achieved through our exceptional team members who foster our culture as we expand. We invite you to consider a future with Keyfactor.

Work Location: United Kingdom; Remote

Experience Level: Mid Level

Job Function: Direct Sales

Employment Type: Full-time

Travel: Up to 50%

Industry: Computer Network & Security

Summary

The role of Mid-Market Regional Sales Director involves developing and executing effective sales strategies while nurturing client relationships to boost regional revenue.

The position is based in the United Kingdom and is open to remote work from within the UK. Candidates must reside in the UK and possess valid Right to Work authorization.

Responsibilities

Conduct meetings and secure deals in mid-market, enterprise, and public sector segments in the assigned territory

Manage opportunities efficiently and maintain visibility within Salesforce

Meet or exceed qualified quota and pipeline objectives for the designated region and targeted accounts

Identify and adhere to company values

Lead sales activities, including prospecting and initiating new sales opportunities

Issue and negotiate quotes and deal setups

Participate in events and trade shows

Respond to both public and private tenders

Minimum Qualifications, Education, and Skills

Bachelor's degree in Business Administration, Technology, or relevant field

Experience in contract negotiations and strategic sales planning

Proficiency in key performance metrics and sales forecasting

Familiarity with industry-specific trends and challenges

Demonstrated expertise in contract negotiations

Ability to create and execute strategic sales plans and effective proposals

Strong analytical skills for evaluating sales data and trends

Capability to effectively apply both analytical and creative skills

Willingness to learn and adapt to new technologies and concepts

Flexibility to adjust sales strategies according to client requirements and market conditions

Compensation

Salary will be based on experience.

Culture, Career Development, and Benefits

At Keyfactor, we form teams that aim to improve each day. You will face daily challenges and have opportunities for personal and professional growth. We offer a blend of autonomy and structure to foster entrepreneurship, creativity, and new ideas.

Beneficial initiatives within our culture include:

Second Fridays, providing a company-wide day off on the second Friday of each month

Comprehensive benefit coverage for you and your dependents (US)

Generous paid parental leave (US)

Active engagement with employees through Key Contributors & Culture Committees

Commitment to diversity and inclusivity in business, society, and technology

The Keyfactor Alliance Program supporting DEIB initiatives

Wellbeing resources, wellness allowance, and mindfulness app membership

Global Volunteer Day and volunteer days off

Unlimited time off (US) and competitive time off globally

Monthly Talent development and Cross Functional meetings for professional growth

Regular All Hands meetings followed by group events

Core Values

We strongly adhere to the following core values in our business operations and in selecting team members:

Trust: We prioritize trust and transparency in every aspect of our business.

Customer-Centric: Our operations revolve around a customer-focused approach.

Innovation: We commit to keeping ahead of the innovation curve.

Agility: We excel in adapting to fast-paced and evolving environments.

Respect: We value respect, diversity, inclusivity, equity, empathy, and openness.

Teamwork: Success requires teamwork and collaboration.

Keyfactor is an equal opportunity employer, welcoming veterans and individuals with disabilities.

Individuals with disabilities can contact our People team for accommodation requests.

VP of Channel Sales, EMEA

Germany +2
Germany +2
Full time
Remote
About Keyfactor:

Our mission is to cultivate a connected society based on trust, emphasizing identity-first security for both machines and humans. With over 1,500 trusted clients globally, Keyfactor is dedicated to establishing and maintaining digital trust at scale. We are consistently recognized as a Best Place to Work, thanks to our exceptional team and thriving culture that drives our continuous growth.

Location:

United Kingdom; Remote or Sweden; Stockholm or Germany; Remote

Experience:

Senior

Job Function:

Channel Sales

Employment Type:

Full Time

Industry:

Computer & Network Security

Job Summary:

We are in search of a VP of Channel Sales, to lead our partner business growth across EMEA. Reporting to the SVP of Global Channels, you will manage a team dedicated to driving go-to-market strategy, partner development, and revenue expansion primarily in mainland Europe with some focus on emerging regions like the Middle East and Africa. The ideal candidate should have a successful track record working with various partners such as Solution Providers, Resellers, Service Delivery partners, VARs, SIs, or Distribution Partners, along with experience in related Technologies and Cloud partners.

You will have the opportunity to advance our channel business in the region and create a significant impact on Keyfactor's future. The position offers flexibility to be based in London, Paris, or Stockholm, with the option for a hybrid work setup.

Responsibilities:

Forecast and manage deals regionally by engaging with Partner Field Sales teams and Channel Account Team

Lead a team of Channel Account Managers, setting a channel vision and guiding them towards strategic goals aligned with company objectives

Build credibility with C-level executives and technical teams from partner organizations, articulating the partnership vision with Keyfactor, and developing joint business opportunities through structured business and marketing plans

Serve as a channel business advocate across various teams within Keyfactor, including direct sales, solution engineering, marketing, channel programs, business, product, and engineering

Collaborate closely with the direct field sales team to offer partners that enhance customer value and outline a comprehensive global strategy for system integrator partnerships, overseeing the cultivation of strategic alliances to drive significant revenue growth

Define key performance indicators (KPIs) and metrics to assess channel sales performance, actively analyzing outcomes to refine strategies and drive continuous improvements

Minimum Qualifications, Education, and Skills:

Extensive Channel Management experience in software, security, SaaS companies

Demonstrated success working with Solution Partners, Resellers, VARs, SIs, Technology Partners, or Cloud Partners

Proven expertise in cultivating and leading high-performance, high-growth Channel teams

Experience in implementing in-region channel programs that encourage growth and investment in vendor relationships

Team player with the ability to build consensus to achieve company objectives

Strong interpersonal communication skills

Effective time management, project management, and prioritization skills

Compensation:

Salary will be commensurate with experience.

Culture, Career Opportunities, and Benefits:

At Keyfactor, we aspire to continuously improve each day, fostering a challenging environment that encourages personal and professional growth. We strike a balance between autonomy and structure to create an entrepreneurial atmosphere that inspires creativity and novel ideas.

Our culture is further supported by various initiatives, including Second Fridays (a monthly day off for all employees), comprehensive benefit coverage financed by the company for employees and dependents, generous paid parental leave, dedicated employee-focused ambassadors, and the DIVERSE Commitment program promoting inclusivity and diversity, among others.

Our Core Values:

Our core values form the backbone of how we operate and guide our team members:

Trust is paramount: Openness and trustworthiness are crucial in our customer partnerships.

Customers are core: We prioritize our customers' security interests and align our actions accordingly.

Innovation never stops: We commit to staying ahead of the innovation curve through continuous focus and investment.

We deliver with agility: We thrive in dynamic environments, adapting swiftly to drive towards our strategic goals.

United by respect: Respect for all individuals unites us, promoting diversity, inclusivity, equity, and empathy in all aspects of our operations.

Teams make "it" happen: Teamwork and collaboration are essential for achieving our collective goals; we value operating as a cohesive unit and celebrating collective success.

Keyfactor is an equal opportunity employer, inclusive of veterans and individuals with disabilities. Applicants with disabilities can request accommodations at any time through our People team.

Solutions Architect

Costa Rica +1
Costa Rica +1
Full time
Remote
About Keyfactor 

Our goal is to create a connected community built on trust, emphasizing identity-based security for both machines and individuals. Keyfactor empowers organizations to ensure digital trust on a large scale and sustain it efficiently. With a wealth of cybersecurity expertise, Keyfactor serves over 1,500 companies globally. We are honored to consistently be recognized as a top workplace, achieved through our exceptional team that fosters our culture as we expand. We invite you to envision your future with Keyfactor! 

Location: United States; Remote, EST or CST

Experience Level: IC3

Employment Type: Full-Time 

Industry: Computer & Network Security

Travel Requirements: Less than 25%

Job Summary:

The Solutions Architect position will steer Keyfactor’s enterprise customers through the implementation and integration of Keyfactor’s solutions into their systems and applications. This role involves collaborating directly with customers to install software components and address issues as they arise. The role engages with other stakeholders in the business to offer insights into the product’s strategic direction and support the managed services segment of the business.

This role is U.S.-based and can be carried out remotely. Applicants must possess either U.S. citizenship or U.S. permanent resident status. 

Job Responsibilities:

Aid customers in designing, implementing, and fully utilizing Keyfactor solutions by:-Working closely with Keyfactor Sales to ensure optimal solutions for customers-Leading design workshops with customers and documenting solution designs for customer review-Ensuring customers are prepared to maximize Keyfactor solutions

Serve as the main technical contact to efficiently deliver Keyfactor solutions by: -Implementing Keyfactor solutions in a collaborative manner to enhance customer adoption-Addressing customer inquiries promptly and to their satisfaction-Identifying and managing risks concerning technical solution design and client views 

Collaborate with internal cross-functional teams to drive continuous improvement by:-Collaborating with Keyfactor Product teams to identify new feature requests and report issues-Actively contributing to the enhancement of service delivery processes and methodologies by addressing challenges, recommending solutions, and advocating new initiatives-Guiding and mentoring junior team members, providing technical direction-Transferring knowledge gained from implementing customer solutions across Professional Services

Boost team efficiency by documenting common architectures and solutions 

Minimum Qualifications, Education, and Skills:

5-7 years of experience in customer-facing technical roles within large enterprise IT environments 

Effective communication skills to convey information at both technical and business levels to technical staff and executives 

Able to thrive in a dynamic, rapidly growing environment

Proficient in time management and prioritization, handling multiple tasks simultaneously 

Demonstrated ability to manage complex technical projects and resolve critical customer issues 

Technical Competencies must include: -Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography-Experience in deploying and configuring Enterprise Certificate Authorities-Familiarity with DevOps and automation tools (Ansible, Bash, Jenkins, Puppet)-Knowledge of Java Application Servers (JBoss, Wildfly) and Relational Database Servers (MySQL, MariaDB, MSSQL)-Advanced understanding of Linux operating systems, networking, and IT security principles-Proficient in containerization platforms (Kubernetes, Docker) with hands-on application deployment using YAML-Willingness to learn new languages, technologies, and APIs as needed to meet customer demands 

Bonus skills include: -Knowledge of EJBCA -Advanced scripting with various Microsoft tools (SQL, PowerShell, etc.)-Proficiency with Windows Server operating systems-Comprehensive knowledge of Active Directory Certificate Services & Active Directory Federation Services-Understanding of Kerberos protocol and other authentication protocols-Relevant industry certifications-Possession of existing security clearance

Compensation:

Salary alignment will be based on experience. 

Culture, Career Opportunities and Benefits:

We cultivate teams that continuously strive for improvement. You will face challenges daily and be presented with opportunities for personal and professional growth. Our balance of autonomy and structure creates an entrepreneurial atmosphere that fosters creativity and innovation. 

Some distinctive aspects of our culture include: -Second Fridays off company-wide-Comprehensive benefit coverage provided for you and your dependents (U.S.)-Generous paid parental leave (U.S.)-Dedicated employee-focused support through Key Contributors & Culture Committees-DIVERSE Commitment for a more inclusive and diverse future-Keyfactor Alliance Program supporting DEIB initiatives-Wellbeing resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays-Global Volunteer Day, company non-profit matching, and 3 volunteer days off-Unlimited time off (U.S.) and competitive time off globally-Monthly Talent development and Cross Functional meetings for professional growth-Regular All Hands meetings followed by group events 

Core Values:

Our core values are vital to the operation of our business and what we seek in every team member:Trust is essential: -Openness and trust are crucial in delivering secure software and solutions. We are a trusted and honest partner in every aspect of our business.Customers are fundamental: -Centered on customers, we pave strategies and actions. We prioritize our customers' security needs and approach data with the same care as our own.Innovation is ongoing: -We commit to staying ahead of the innovation curve through continual investment and focus.Agile delivery:-Operating in fast-paced and evolving environments, we adjust promptly while pursuing strategic objectives.United by respect:-Our unity is founded on respect for all. We advocate diversity, inclusivity, equity, and act empathetically and openly in our business and communities.Teams shape success: -Unity and collaboration are core to achieving shared visions. We pride ourselves on working as a unified team, creating advocates and winning collectively. 

Keyfactor is an equal opportunity employer, inclusive of veterans and individuals with disabilities.Applicants with disabilities can contact Keyfactor’s People team for accommodations at any time.

L3 Support Engineer

Barcelona, Spain
Barcelona, Spain
Full time
Office
About Keyfactor 

Our goal is to establish a connected society based on trust, with a focus on identity-first security for both machines and humans. Keyfactor is a trusted partner for over 1,500 global companies, dedicated to enabling digital trust at scale. Recognized as a Best Place to Work, our incredible team drives our culture of growth.

Location: Spain; Barcelona
Experience Level: Mid-level
Job Function: Engineering
Employment Type: Full-Time
Industry: Computer & Network Security

Summary

The role of L3 Support Engineer is crucial for ensuring high customer satisfaction levels. This position requires a blend of strong technical expertise and the ability to navigate complex customer situations efficiently. Key objectives include:

In-depth understanding of Keyfactor product architecture

Familiarity with Public Key Infrastructure and certificate management in relation to Keyfactor offerings

Promote collaboration within the software support and development teams

This role is predominantly based in our Barcelona office, offering a hybrid work model and flexible practices. Applicants must possess valid Right to Work authorization in Spain. 

Responsibilities

Collaborate with support and engineering teams to troubleshoot and resolve intricate software issues.

Effectively manage and prioritize the L3 support queue.

Engage in customer meetings to diagnose and rectify software-related concerns.

Replicate complex customer environments to identify and troubleshoot issues. Proficient in Windows and Linux OS with the ability to extract pertinent information.

Analyze source code, internal structure, and customer scenarios to pinpoint root causes and aid in issue resolution. Capable of debugging and coding in .NET languages.

Document issues and contribute to internal documentation.

Address performance issues along different data paths in various environments.

Offer technical expertise in testing, deploying, and upgrading Redtrust software applications

Contribute to new product development, customer training, and other support-related activities

Available to be part of the 24/7 support service rotation

Minimum Qualifications and Skills

Extensive experience in enterprise software

Proficiency in .NET programming environments

Working knowledge of both Cloud-based and On-premises setups

Advanced skills in Windows and network protocols (TCP/IP)

Strong analytical and problem-solving capabilities

Excellent technical acumen with exceptional problem-solving abilities and multitasking skills

Customer-centric approach with commitment to high availability

Familiarity with communication protocols, software APIs, Active Directory, and PowerShell scripting

Preferably acquainted with both Linux and Mac environments

Strong grasp of Public Key Infrastructure (PKI) principles

Background in IT/SW Engineering/Computer Science or related fields is advantageous

Compensation

Salary will be based on experience.

Culture, Career Opportunities, and Benefits 

We foster a culture of continuous improvement, providing daily challenges and avenues for personal and professional growth. Balancing autonomy with structure, we create an entrepreneurial environment promoting creativity and innovation. Some initiatives that define our culture include:

Dedicated days off on Second Fridays every month

Comprehensive benefits for you and your dependents, covered by the company (US)

Generous paid parental leave (US)

Employee-focused ambassadors through Key Contributors & Culture Committees

Commitment to diversity, equity, inclusion, and belonging, supported by the Keyfactor Alliance Program

Various well-being resources, wellness allowance, and mindfulness app memberships

Global Volunteer Day, nonprofit matching, and volunteer days off

Unlimited time off (US) and competitive leave policies globally

Regular talent development and cross-functional meetings for professional growth

Scheduled All-Hands meetings followed by team gatherings

Core Values 

Our core values shape our business operations and guide our team members:

Trust: Upholding transparency and trust in our interactions and partnerships

Customers: Prioritizing customer interests and security as our key focus

Innovation: Committing to staying ahead of the innovation curve

Agility: Thriving in dynamic environments and adapting to change

Respect: Emphasizing respect, diversity, inclusivity, and empathy

Teamwork: Achieving common goals through cohesive collaboration

Keyfactor is a proud equal opportunity employer, including veterans and individuals with disabilities. 

REASONABLE ACCOMMODATION: Applicants with disabilities seeking accommodations can contact Keyfactor’s People team to arrange the same.

Product Marketing Manager

Costa Rica +1
Costa Rica +1
Full time
Remote
About Keyfactor 

Our focus at Keyfactor is to create a connected society grounded in trust, emphasizing identity-first security for both machines and humans. Trusted by over 1,500 companies globally, our aim is to facilitate rapid establishment and maintenance of digital trust at scale. At Keyfactor, we are consistently recognized as a Best Place to Work, thanks to our exceptional team members who nurture our culture throughout our expansion.

Location: United States; Remote, EST or CST

Experience: Mid-Level 

Job Function: Marketing

Employment Type: Full-Time

Industry: Computer and Network Security

About the Team

The Product Marketing team at Keyfactor focuses on driving growth by providing strategic customer and market insights, compelling storytelling, and leading the go-to-market strategies for our range of solutions. This role is cross-functional, involving close collaboration with Product and Engineering, Sales, Channel, Enablement, Growth and Field Marketing, and Customer Success. The team works across the product and customer lifecycle, from shaping the product to enhancing customer experience and driving solution adoption.

Job Summary

We are seeking a talented and motivated product marketer to craft the narrative for target industries and regulatory standards, lead product launches and adoption, and enable sales and marketing teams with value-centric messaging. Responsibilities include developing messaging and positioning, creating relevant content for specific industries, use cases, and regulations, and collaborating with various departments to enhance overall awareness, pipeline, and revenue among Keyfactor’s existing and potential customers.

Applicants must be either a US citizen or US permanent resident.

What You’ll Do:

Storybuilder: Develop meaningful narratives that resonate with target buyer personas and industry segments, with strong written communication skills.

Storyteller: Tailor communication to effectively engage buyers and users, demonstrating empathy and excellent verbal communication skills.

Organization: Manage complex, cross-functional projects efficiently to ensure work streams are on track.

Data-Driven: Utilize data and insights proactively to identify opportunities and drive results.

Ambitious: Thrive in a fast-paced, high-growth environment and eager to make a positive impact.

Team Player: Collaborate with product marketers and other teams at Keyfactor to execute strategic projects effectively.

Responsibilities:

Develop messaging and positioning for Keyfactor solutions aligned with relevant industries and compliance regulations.

Enable sales and marketing teams to grasp product value and competitive differentiators through research, messaging, and enablement.

Collaborate with growth and field marketing teams to create compelling messaging, content, webinars, and virtual events.

Minimum Requirements:

5+ years of product marketing experience

Preferably, experience in SaaS and cybersecurity

Strong verbal and written communication skills, adept at translating technical features into benefits for a mixed audience.

Compensation: Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

At Keyfactor, we foster teams that constantly endeavor to improve. You will face daily challenges and be provided with opportunities for personal and professional growth. We offer a blend of autonomy and structure to create an entrepreneurial environment conducive to creativity and innovation.

Our Core Values

At Keyfactor, our core values guide how we conduct business and what we seek in team members:

Trust: We prioritize trust and openness, crucial for delivering security solutions to customers.

Customers: We operate with a customer-centric perspective, prioritizing the security interests of our clients.

Innovation: We continuously strive to stay ahead of the innovation curve through investment and focus.

Agility: Embracing change, we navigate new variables while pursuing strategic goals.

Respect: Respect, inclusivity, equity, empathy, and openness unite us.

Teamwork: Success requires teamwork, and we pride ourselves on working cohesively towards common goals.

Keyfactor is an equal opportunity employer, committed to promoting diversity and supporting individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities can request accommodations from Keyfactor’s People team at any time.

Senior Software Engineer

Barcelona, Spain
Barcelona, Spain
Full time
Office
About Keyfactor

Our goal is to create a connected society built on trust, with a focus on identity-first security for both machines and humans. Keyfactor is dedicated to helping organizations quickly establish and maintain digital trust at scale. With over 1,500 trusted clients globally, we are consistently recognized as a Best Place to Work, thanks to our exceptional team nurturing our culture as we expand. We invite you to consider a future with Keyfactor!

Location: Spain; Barcelona

Experience Requirements: IC4 – Advanced

Job Function: Engineering

Employment Type: Full-Time

Industry: Computer & Network Security

Brief Overview

As a Senior Software Engineer at Keyfactor, you will be responsible for developing and maintaining software applications, implementing new features, and ensuring quality code. This role also involves collaborating with team members to design and troubleshoot complex solutions.

Key Responsibilities

Develop, implement, and maintain software features and functions

Conduct code reviews, pull requests, and ensure coding standards compliance

Collaborate with cross-functional teams to solve complex problems

Contribute to enhancing software development processes and practices

Identify and resolve technical issues and performance bottlenecks

Support and guide junior engineers

Work closely with Quality Assurance teams when needed

Participate in both internal and external product support

Assist in technical documentation and project reporting

Engage in Agile ceremonies and contribute to iterative development processes

Minimum Qualifications, Education, and Skills

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience

Strong background in software engineering or related field

Strategic thinking, strong problem-solving skills, and proficiency in relevant tools and technologies

Proficiency in design patterns, strong architectural skills, and advanced debugging capabilities

Experience leading complex projects and driving strategic initiatives

Ability to mentor team members, take on complex tasks, and encourage technical improvements

Deep understanding of industry trends, company strategy, and cross-functional processes

Extensive knowledge of software architecture principles, code optimization, and continuous integration practices

Compensation

Salary is based on experience and will be commensurate.

Culture, Career Opportunities, and Benefits

At Keyfactor, we continually strive to improve and offer opportunities for personal and professional growth. We provide a balance of autonomy and structure to foster an entrepreneurial environment that encourages creativity and innovation. Our initiatives support our special culture:

Second Fridays (company-wide day off on the second Friday of every month)

Comprehensive benefit coverage for you and your dependents

Generous paid parental leave

Employee-focused initiatives like Key Contributors & Culture Committees

DIVERSE Commitment for inclusivity and diversity promotion

Wellbeing resources, mindfulness app membership, Wellness Wednesdays

Global Volunteer Day, volunteer time off, and company non-profit matching

Unlimited time off (US) and competitive paid time off globally

Monthly talent development and Cross Functional meetings for professional growth

Regular All Hands meetings with group gatherings

Core Values

Our core values are central to how we operate and what we look for in every team member. They are:

Trust is paramount

Customers are core

Innovation never stops, it only accelerates

We deliver with agility

United by respect

Teams make "it" happen

Keyfactor is an equal opportunity employer, including veterans and individuals with disabilities.

Reasonable Accommodation: Applicants with disabilities can contact the People team for accommodation arrangements.

Stay Safe. Be Kind. Brush your hair before the Zoom call!

Senior Global Events Marketing Manager

United States
United States
Full time
Office
About Keyfactor

The organization's goal is to create a trustworthy connected society with a focus on identity-first security for both machines and humans. Keyfactor empowers companies worldwide, boasting a legacy in cybersecurity spanning decades. With over 1,500 global clients, Keyfactor is consistently recognized as a top workplace, attributing this success to its exceptional workforce fostering a positive culture.

Location: Atlanta, Georgia, United States

Experience: Senior Level

Job Function: Marketing

Employment Type: Full-Time

Industry: Computer and Network Security

Summary

This role involves spearheading the planning, management, and execution of prominent global industry events to enhance brand visibility, drive leads, and engage the cybersecurity demographic. The Senior Global Events Marketing Manager will leverage events as a cornerstone of Keyfactor's marketing approach to achieve business outcomes. Managing sponsorships, hosting events, and overseeing key corporate initiatives are integral aspects of this position, ensuring they align with organizational objectives and uphold stellar attendee experiences.

The ideal candidate is a strategic individual with a hands-on demeanor, comfortable in a fast-paced, tech-centric setting. Their role necessitates treating events as pivotal marketing mediums that yield tangible results. They should harbor a profound passion for all facets of marketing and events, pushing boundaries creatively and executing flawlessly, regardless of the challenge's scale.

Responsibilities

Formulate and carry out a comprehensive event strategy aligned with marketing and sales goals, covering global trade shows, conferences, webinars, and company-hosted events.

Identify top-tier industry events and sponsorship prospects to bolster brand exposure and establish industry authority.

Strategize and manage essential corporate events such as Sales Kickoffs, Quarterly Business Reviews, and incentive programs, guaranteeing they fulfill business aims and deliver exceptional attendee experiences.

Organize, plan, and oversee end-to-end event logistics, encompassing budget management, vendor relations, on-site operations, and post-event follow-ups.

Collaborate with cross-functional units like Product Marketing, Sales, Brand, and Demand Generation to ensure consistent messaging, measurable outcomes, and pre- and post-event engagement with target clients.

Ensure cohesive branding across booth design, collateral, and digital assets, resonating effectively with event attendees.

Establish success metrics, analyze performance data, and offer insights to refine future events, ensuring ROI aligns with financial targets.

Skills and Qualifications

5-8+ years in event management, preferably in cybersecurity, cloud, or data industries, showcasing a track record of executing impactful large-scale events.

Expertise in B2B buyer journeys, lead generation, and Account-Based Marketing strategies for events.

Proficiency in CRM systems like Salesforce and marketing tools such as Hubspot.

Familiarity with webinar and virtual event platforms.

Strong project and organizational skills to manage multiple events concurrently and meet deadlines.

Creativity, adaptability, close attention to detail, and a commitment to delivering exceptional attendee experiences.

Outstanding interpersonal and communication skills to build robust relationships with customers, partners, vendors, and stakeholders.

A proactive, creative problem-solving approach for high-pressure scenarios.

Bachelor's degree in marketing, event planning, or a related field.

Willingness to travel up to 40% of the time.

Compensation

Salaries will reflect relevant experience.

Culture, Career Opportunities and Benefits

Keyfactor encourages continuous team improvement, fostering personal and professional growth through daily challenges and development opportunities. Combining autonomy with structure, the company nurtures an innovative environment to inspire creativity and novel ideas. Notable initiatives shaping the culture include Second Fridays as a company-wide day off, comprehensive benefit coverage, dedicated employee ambassadors, diversity commitments, wellness resources, volunteer programs, talent development sessions, and regular All Hands meetings.

Core Values

Trust: Upholding trust and transparency as fundamental pillars in business partnerships.

Customer-Centric: Prioritizing customer security interests and treating their data as our own.

Innovation: Continuously enhancing innovation to stay ahead in a rapidly evolving landscape.

Agility: Navigating dynamic environments adeptly while focusing on strategic objectives.

Respect: Promoting respect, diversity, inclusion, equity, empathy, and openness.

Teamwork: Collaborating cohesively to achieve unified objectives.

Keyfactor is an equal opportunity employer, welcoming individuals with diverse backgrounds and abilities.

Customer Support Operations Manager

Costa Rica +1
Costa Rica +1
Full time
Remote
Job Summary

The company is committed to fostering a connected society based on trust, prioritizing identity-first security for all machines and individuals. With a strong emphasis on digital trust at scale, Keyfactor serves over 1,500 global organizations. The work culture at Keyfactor values employee satisfaction and growth, with continuous recognition as a top workplace.

Location: Remote within the United States in EST or CST time zones 

Experience: Manager's Role 

Department: Support 

Job Type: Full-Time 

Industry: Computer & Network Security 

The role of Customer Support Operations Manager is integral to the Support Team, overseeing technical training, enablement, and operational processes. This position is vital in ensuring the efficiency and effectiveness of Support Team operations, while leading strategic initiatives to boost performance and customer satisfaction. Applicants must be either US citizens or permanent residents. 

Responsibilities

Collaborate with various teams like Sales, Product Development, and Customer Success to align processes and initiatives.

Analyze key performance indicators (KPIs) to evaluate the effectiveness of training programs and operational procedures, providing data-driven improvement suggestions.

Manage project plans for internal endeavors, report progress to stakeholders, and coordinate team contributions.

Identify trends, conduct root cause analyses for support escalations, and establish corrective actions to prevent recurrence.

Develop and implement both technical and non-technical training programs for the Support Team based on organizational and customer requirements.

Lead training sessions, workshops, and knowledge-sharing activities to enhance the skills of Support Team members.

Create and maintain documentation, training materials, and best practices guides to foster ongoing learning within the Support Team.

Define and uphold standard processes and procedures for incident resolution, escalation management, and customer interactions within the Support Team.

Drive continual improvement within the Support Team by identifying opportunities to streamline workflows, optimize resource allocation, and enhance customer satisfaction.

Act as the primary contact for all strategic initiatives within the Support Team, offering leadership and direction to achieve successful outcomes.

Oversee and optimize support software tools, focusing on the ticketing system.

Minimum Qualifications, Education and Skills

Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.

Extensive experience in customer support operations involving cross-functional optimization and enablement initiatives.

Preference for familiarity with Cryptography and PKI solutions.

Demonstrated capability to manage multiple priorities and complex projects effectively.

Strong leadership skills, including experience leading cross-functional teams and driving successful strategic initiatives.

Proficient in data analysis and support metrics.

Proficiency in Support and CRM tools like ticketing systems, workforce management, and chatbots.

Strategic leadership skills with a focus on achieving departmental goals.

Effective communication and negotiation abilities.

Collaboration skills in cross-functional teams and driving strategic initiatives.

Advanced knowledge of IT service management principles and frameworks like ITIL and NIST.

Professional or Technical certification in support frameworks such as ITIL foundation.

Professional certification in support frameworks, e.g., Zendesk Support Administrator Expert.

Travel Requirements

Up to 10% of travel may be required.

Compensation

Salary will be based on experience.

Company Culture, Career Opportunities, and Benefits

Keyfactor encourages employees to constantly push boundaries and strive for personal and professional growth. The company balances autonomy with structure to promote a creative and innovative environment. Various initiatives contribute to a unique culture, including Second Fridays off, comprehensive benefits, paid parental leave, employee-focused support, and emphasis on diversity and inclusion. Additional benefits include global volunteer days, wellness resources, unlimited time off, talent development programs, and regular All Hands meetings.

Core Values

Keyfactor adheres to several core values in running its business:

Trust: Emphasizing trust and transparency in all business transactions.

Customers: Prioritizing a customer-centric approach in all operations.

Innovation: Constantly driving innovation to stay ahead in a fast-evolving environment.

Agility: Flexibility and adaptability are essential for navigating change.

Respect: Valuing diversity, inclusivity, equity, and empathy.

Teams: Collaboration is key to achieving common goals.

Keyfactor is an equal opportunity employer, dedicated to providing reasonable accommodations for applicants with disabilities upon request.

Software Engineer (Java Based)

Stockholm, Sweden
Stockholm, Sweden
Full time
Office
Our organization is dedicated to creating a connected society built on trust, with a focus on identity-first security for all. With an extensive background in cybersecurity, we serve over 1,500 global companies. We take pride in being consistently recognized as a Best Place to Work and attribute this success to our exceptional team that nurtures our culture as we expand. Join us at our Stockholm, Sweden office and establish digital trust on a large scale with Keyfactor!

Location: Stockholm, Sweden

Experience Level: IC3

Job Function: Engineering

Employment Type: Full-Time

Industry: Computer & Network Security

Summary:

As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications. Your role will involve implementing new features, resolving bugs, and upholding quality standards throughout the software development lifecycle.

Please note that this position is based in Stockholm, Sweden. We operate on a hybrid work model with excellent working practices. Applicants must reside in Sweden and possess a valid Right to Work in the country.

Key Responsibilities:

Develop and maintain software applications, including feature implementation and bug fixing.

Engage in pull requests, code reviews, and adhere to coding standards.

Collaborate with team members to address technical challenges and meet project requirements.

Participate in Agile ceremonies and contribute to iterative development processes.

Assist in identifying and resolving software issues.

Contribute to technical documentation and project reports.

Work closely with Quality Assurance teams and support QA efforts when necessary.

Minimum Qualifications, Education, and Skills:

A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

Demonstrable experience in software engineering or related roles.

Strong analytical, technical, communication, and project management skills.

Proficiency in software development, teamwork, and effective debugging.

Ability to lead small projects, innovate in your role, and provide peer training.

Capability to produce high-quality code, collaborate across teams, and troubleshoot complex issues.

Thorough understanding of industry standards, company operations, and advanced methodologies.

Familiarity with modern development practices, coding best practices, and software maintenance.

Compensation:

Salary will be determined based on experience.

Culture, Career Opportunities, and Benefits:

Focus on continuous improvement is a core aspect of our team. You will face daily challenges and have opportunities for personal and professional growth. Our entrepreneurial environment balances autonomy with structure to foster creativity and new ideas.

Some initiatives that define our culture include, but are not limited to:

Second Fridays off every month

Comprehensive benefit coverage for you and your dependents (US)

Generous paid parental leave (US)

Dedicated employee-focused ambassadors through Key Contributors & Culture Committees

DIVERSE Commitment for a more inclusive and diverse future

Wellness resources, wellness allowance, and mental wellness support

Global Volunteer Day, company non-profit matching, and volunteer days off

Unlimited time off (US) and competitive global time off policies

Ongoing talent development and cross-functional meetings

Regular All Hands meetings and group gatherings

Core Values: Trust, Customer-centric Approach, Innovation, Agility, Unity through Respect, and Team Synergy are the pillars of our organization. We value honesty, customer security, continuous innovation, adaptability, respect, and teamwork.

Keyfactor is proud to be an equal opportunity employer.

Reasonable Accommodation: Applicants with disabilities can contact a member of Keyfactor’s People team to request and arrange accommodation at any time.

Senior DevOps Engineer

Stockholm, Sweden
Stockholm, Sweden
Full time
Office
About Keyfactor:

Our aim is to create a society based on trust, embracing identity-first security for all machines and individuals. Keyfactor supports organizations in rapidly establishing digital trust on a large scale and preserving it. With years of experience in cybersecurity, Keyfactor is trusted by over 1,500 companies globally. We take pride in being consistently recognized as a top workplace, achieved through our exceptional team members who embody our culture as we expand. We invite you to entrust your future to Keyfactor.

Location: Stockholm, Sweden

Experience Level: IC4 - Advanced

Job Function: Engineering

Employment Type: Full-Time

Industry: Computer & Network Security

Job Summary

As a Senior DevOps Engineer, your role involves constructing and managing tools, procedures, and environments to facilitate efficient software delivery. The emphasis is on streamlining workflows, containerizing applications, setting up CI/CD pipelines, and Infrastructure as Code, working closely with diverse teams.

The role is based at our Stockholm office, with a flexible hybrid work model in place. Applicants must have the right to work in Sweden.

Job Responsibilities

Lead the design and implementation of infrastructure automation and deployment processes.

Architect and oversee scalable containerization and orchestration solutions for applications.

Enhance CI/CD practices for workflow optimization.

Monitor and improve system performance, availability, and security.

Collaborate with cross-functional teams to enhance automation and deployment strategies.

Implement and maintain Infrastructure as Code (IaC) for consistent and reproducible environments.

Mentor junior engineers, offering technical guidance and promoting skill development.

Minimum Qualifications, Education, and Skills

To excel in this role, you likely possess:

A degree in Computer Science, Engineering, or a related field (or equivalent experience).

4-6 years of relevant experience in DevOps or IT infrastructure.

Extensive knowledge of industry trends, company strategy, and cross-functional processes.

Proficiency in scripting, version control, and infrastructure best practices.

In-depth understanding of system performance, security, and reliability.

Sharp problem-solving capabilities, strategic thinking, and proficiency in relevant tools and technologies.

Strong expertise in infrastructure automation, deployment, containerization, and orchestration.

Experience optimizing and scaling CI/CD pipelines.

Leadership skills to manage complex projects, strategic initiatives, and influence decision-making.

Strong troubleshooting abilities and a knack for mentoring junior team members.

Compensation

The salary will be commensurate with experience.

Culture, Career Opportunities, and Benefits

We foster teams that constantly strive for improvement. You will face daily challenges and opportunities for personal and professional growth. Our blend of autonomy and structure creates an entrepreneurial atmosphere that stimulates creativity and innovation.

Here are some of the special initiatives that define our culture:

Second Fridays (company-wide day off on the second Friday of each month). Comprehensive benefit coverage for you and your dependents, paid by the company (US). Generous paid parental leave (US). Employee-focused ambassadors through Key Contributors & Culture Committees. DIVERSE Commitment initiative, promoting inclusivity and diversity in business, society, and technology. Keyfactor Alliance Program supporting DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Unlimited time off (US) and competitive leave globally. Monthly Talent development and Cross-Functional meetings to aid professional growth. Regular All Hands meetings followed by group gatherings.

Our Core Values

Our core values guide how we operate and define what we seek in every team member:

Trust is paramount. Customers are core. Innovation never stops; it only accelerates. We deliver with agility. United by respect. Teams make "it" happen.

Keyfactor is proud to be an equal opportunity employer.

Reasonable Accommodation: Applicants with disabilities may contact a member of Keyfactor’s People team to request accommodations.

Director, Sales Development

Atlanta, USA
Atlanta, USA
Full time
Office
About Keyfactor 

The company's mission is to establish a connected society rooted in trust, providing identity-first security solutions for both machines and humans. Keyfactor is trusted globally by over 1,500 companies, with a focus on digital trust at scale. The organization is highly regarded as a Best Place to Work and values a strong company culture as it continues to expand.

Location: Atlanta, Georgia, United States

Experience: Director Level

Job Function: Sales 

Industry: Computer and Network Security

Job Summary

As the Director of Sales Development, the role involves providing strategic leadership and vision for the Sales Development department to align with the company's objectives. This position oversees the Sales Development team to ensure the delivery of top-of-funnel pipeline meeting the company's Annual Recurring Revenue (ARR) targets. Success in this role will require analyzing complex data to make informed decisions and developing strategies to enter new markets and extend the company's global presence.

Job Responsibilities

Executive Leadership and Vision

Provide strategic leadership and vision for the Sales Development department.

Drive organizational change and garner support from senior management to achieve sales development goals.

Long-Term Strategic Planning

Develop and execute long-term sales development strategies in line with company objectives.

Forecast future sales development needs and plan accordingly.

High-Level Data Analytics

Analyze intricate sales data to guide strategic decisions and enhance performance.

Establish and monitor high-level Key Performance Indicators (KPIs) to track progress towards strategic goals.

Global Market Strategy

Devise strategies to access new markets and expand the company's global footprint.

Stay updated on global market trends to influence sales strategies.

Executive Communication

Effectively communicate with C-level executives and stakeholders.

Represent the Sales Development function at executive meetings and external events.

Minimum Qualifications, Education, and Skills

University Degree

Extensive experience leading sizable Sales Development Representative (SDR) teams, developing and implementing sales strategies, and leveraging data for performance enhancements and cross-functional collaboration.

Executive-Level Skills

Proficiency in providing strategic leadership and vision for Sales Development.

Ability to influence senior management and drive organizational change.

Strategic Planning

Expertise in crafting long-term sales development strategies.

Forecasting and preparing for future sales development requirements and obstacles.

Financial Acumen

Sound understanding of budgeting and financial planning as it relates to the Sales Development function.

Analytical and Problem-Solving Skills

Advanced ability to analyze complex sales data for informed decision-making.

Capability to address high-level challenges and opportunities.

Global Market Understanding

Knowledge of global market trends and dynamics.

Skills in developing strategies to enter new markets and enhance global presence.

Leadership Qualities

Ability to set vision and direction for Sales Development.

Proficiency in influencing and guiding senior management and stakeholders.

Strategic Vision

Capacity to develop long-term sales development strategies aligned with company goals.

Skill in identifying market opportunities and threats.

Analytical Ability

Proficiency in analyzing complex data sets for actionable insights.

Ability to use analytics for performance improvements.

Global Perspective

Understanding of global market dynamics.

Skills in developing and executing international market strategies.

Strategic Sales Management

Expertise in strategic sales management and planning.

Knowledge of aligning sales development strategies with company objectives.

Executive-Level CRM and Data Analytics

Advanced understanding of Customer Relationship Management (CRM) systems and data analytics at an executive level.

Knowledge of leveraging data for strategic decisions.

Product Knowledge

In-depth knowledge of the company's products and services, including upcoming offerings.

Understanding of product innovation and development processes.

Travel Requirements

Up to 30% travel time is required.

Compensation

The salary offered will be based on the candidate's experience.

Culture, Career Opportunities, and Benefits

Keyfactor focuses on continuous team improvement, challenging employees daily, and offering opportunities for personal and professional growth within an entrepreneurial environment encouraging creativity and innovation.

Core Values

Keyfactor values trust, customer-centricity, innovation, agility, respect, teamwork, and diversity in its operations and seeks team members who embody these core values.

Equal Opportunities

Keyfactor is proud to be an equal opportunity employer and welcomes applicants with disabilities requesting reasonable accommodations throughout the recruitment process.