Saby
Ghosh

We at PPG work every day to develop and deliver the paints, coatings, and specialty materials that our customers have trusted for 140 years.We are committed to providing exceptional customer service and support to our clients while fostering a positive and inclusive work environment for our employees. Position Overview:We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing support via phone, email, and chat channels. This is a remote position, allowing you to work from the comfort of your own home. Responsibilities:Respond to customer inquiries and provide assistance via phone, email, and chat in a professional and timely manner.Address customer concerns, resolve issues, and escalate complex cases to appropriate teams or departments as needed.Provide product information, troubleshoot technical issues, and assist with order processing and account management.Maintain accurate records of customer interactions and transactions in our CRM system.Follow company policies and procedures to ensure consistent and high-quality customer service delivery.Collaborate with cross-functional teams to identify areas for process improvement and contribute to ongoing initiatives to enhance the customer experience.Meet or exceed established performance metrics, including response times, resolution rates, and customer satisfaction scores. Requirements:Proven experience in a customer service or support role, preferably in a remote or virtual environment.Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and colleagues.Strong problem-solving and critical-thinking skills, with the ability to quickly analyze situations and provide appropriate solutions.Proficiency in using customer service software, CRM systems, and other relevant tools.Ability to work independently with minimal supervision and as part of a team in a remote setting.High level of empathy, patience, and professionalism when interacting with customers.Reliable internet connection and a quiet workspace conducive to remote work. Benefits:Competitive hourly rate or salary based on experience.Flexible work schedule with the opportunity for remote work.Comprehensive training and ongoing support to help you succeed in your role.Opportunities for career growth and advancement within our company.A supportive and inclusive work environment where your contributions are valued and recognized. Join our team and help us deliver outstanding customer service experiences from anywhere in the world!