Wallet

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking a highly skilled and experienced Tech Lead to join our Payments team. The ideal candidate will be responsible for leading the development, integration, and optimization of our payment systems to deliver a world-class on/off-ramp experience for Wallet users. This role requires a deep understanding of the global payment landscape, team management skills, and a strong focus on user experience and security. The Tech Lead should be both hands-on in personally contributing to the product and capable of effectively managing and mentoring the team.
Responsibilities:
Lead the Payments team in the development and enhancement of on/off-ramp features for our custodial crypto wallet.
Oversee the integration of third-party payment providers, ensuring seamless and secure connections.
Actively participate in coding, architecture design, and other hands-on technical tasks.
Ensure the stability and scalability of our payment systems to handle a growing global user base.
Collaborate with cross-functional teams, including Product, Security, and Operations, to deliver high-quality features and improvements.
Analyze and monitor system performance, identifying areas for optimization and implementing solutions.
Stay up-to-date with industry trends and best practices in global payments and cryptocurrency on-ramps.
Mentor and guide team members, fostering a culture of continuous learning and improvement.
Ensure compliance with regulatory requirements and industry standards.
Requirements:
Proven experience in global payment providers integration. Experience in crypto on-ramps will be an advantage.
Proven experience in leading and managing technical teams.
Strong understanding of global payment systems and providers.
Experience with integrating third-party payment providers.
Hands-on technical expertise in Python with the ability to personally contribute to product development.
Excellent problem-solving and analytical skills.
Strong focus on user experience and security.
Excellent communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment.
Experience with blockchain technology and cryptocurrencies.
Knowledge of payment processing regulations and compliance.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Proficiency in English and Russian to effectively work with an international team.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking an EDD Specialist to join our team.
Responsibilities:
Perform, analyze and document Enhanced Due Diligence (EDD) reviews of the company’s “High-Risk” customers in accordance with Wallet’s EDD Procedures and Risk score.
Apply analytical skills to obtain an in depth understanding of documentation for various users and conduct detailed holistic review of users and the additional information submitted by them in order to ensure High Risk Customers’ profile, and source/use of funds or wealth are commensurate with transactional activity.
Validate and document customer’s High-Risk designation or mitigating factors in order to establish periodic EDD review schedule.
Identify unique risks which may be posed by High-Risk Clients and recommend controls to mitigate said risks via enhanced periodic review, specified activity monitoring parameters and adherence to AML reporting requirements.
Identify unusual activities and behaviors across multiple products, analyzing and assessing information and referring all transactions that may be indicative of potentially suspicious activity related to money laundering, terrorist financing, fraud, drug trafficking, tax evasion, for further investigation or reporting as outlined in Wallet’s AML procedures.
Utilize understanding of complex customer types to assist Management with special projects when warranted.
Follow all Wallet’s policies and procedures, compliance regulations, and complete all required job-specific trainings.
Other duties may be assigned.
Requirements:
Bachelor's degree in economics, legal, business administration, criminal justice, or any other related discipline is required.
One (1) year of relevant AML/CFT analysis, fraud, compliance, transactional, retail, or banking required.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Strong knowledge of AML/CFT requirements and regulations policies, procedures, practices, and documentation highly desirable.
Enhance Due Diligence experience including analyzing data, compliance, and conducting reviews preferred.
In depth analytical thinking, and investigative skills with attention to detail and accuracy.
Experience in crypto is a big plus.
Excellent written and verbal communication skills in both: English and Russian required.
Ability to work effectively with individuals and groups throughout the company remotely.
Must be proficient with MS Office Tools (Word, Excel, PowerPoint, among others), Google sheets.
Work experience with KYC vendors (for example, sumsub, LexisNexis, WorldCheck and others), KYT vendors (for example: Elliptic, Chainalysis or others), and Notion or other CRM tool is preferred.
Possession of an International certificate in the field of AML/CFT is a big plus. /ICA, ACAMS etc./
Proficiency in Russian, and knowledge of English at B2 level.
We seek candidates who can work on 5/2 schedule with flexible days off.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking a DevOps Engineer with at least 2 years of experience across different companies to join our dynamic team. The ideal candidate will be passionate about automating processes, setting up and tuning infrastructure services, and supporting development and QA teams. This role involves being on-call for production issues and requires strong troubleshooting and logical thinking skills.
Responsibilities:
Automate repetitive tasks to enhance efficiency.
Set up, configure, and optimize infrastructure services.
Assist developers and QA with requests related to services, environment variables, deployment pipelines, and dashboards.
Serve as a duty DevOps engineer, handling routine tasks and being on-call for production issues.
Resolve production and development issues, leveraging strong troubleshooting skills.
Adjust and rewrite Prometheus alert expressions to be non-flapping and algorithmic.
Requirements:
Understanding of networking fundamentals.
Proficiency in Linux OS, including system metrics and filesystems.
Experience with PostgreSQL.
Experience with load balancers (we use Nginx/Traefik, AWS ELB/NLB).
Familiarity with cloud services, preferably AWS.
Skilled in container orchestration using Docker and Kubernetes.
Experience with CI/CD processes, specifically with GitLab.
Knowledge of observability tools like Prometheus/VictoriaMetrics, Grafana, and ELK/EKF/OpenSearch.
Experience with Infrastructure as Code (IaC) using Ansible and Terraform.
Scripting abilities in Shell and Python.
English proficiency at an intermediate level (B1), capable of technical communication.
(Optional) Experience with Kafka, ClickHouse, RabbitMQ is a plus.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking a Site Reliability Engineer with a foundational experience of at least 2 years and exposure to different company cultures. The role is perfect for someone passionate about building reliable, scalable systems and eager to automate operational processes. You'll collaborate with our development and QA teams to design resilient service architectures and tackle challenges related to system reliability and efficiency. This position requires a proactive approach to system monitoring, a knack for automation, and readiness to handle occasional on-call duties to swiftly address production issues.
Responsibilities:
Develop and maintain infrastructure solutions that meet our current and future needs.
Simplify our operations by automating common, repetitive tasks.
Support development and QA teams by setting up environments, services, and deployment workflows.
Participate in incident management, including on-call rotations, to quickly resolve production issues.
Use troubleshooting skills to solve complex problems, with a focus on minimizing system downtime.
Improve monitoring and alerting systems to catch issues early and reduce unnecessary alerts.
Requirements:
Basic understanding of networking concepts and their application in a dynamic environment.
Good knowledge of Linux OS, focusing on system metrics and basic performance tuning.
Practical experience with PostgreSQL, including basic configuration and maintenance tasks.
Familiarity with load balancers like Nginx/Traefik and AWS ELB/NLB to ensure service availability.
Experience with AWS cloud services and understanding their role in building scalable applications.
Experience with Docker and Kubernetes, focusing on container management and deployment.
Understanding of CI/CD principles and experience with tools like GitLab to facilitate code integration and deployment.
Knowledge of monitoring tools (e.g., Prometheus, Grafana) to keep tabs on system health and performance.
Experience with IaC tools like Ansible and Terraform for managing infrastructure as code.
Comfortable with scripting in Shell and Python to automate tasks and improve workflows.
English proficiency at an intermediate level (B1), comfortable with technical discussions.
(Optional) Exposure to messaging systems like Kafka and RabbitMQ is a plus.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
With a mission to make crypto accessible and secure for Telegram's vast user base, we're seeking a highly skilled Product Counsel to play a pivotal role in driving the adoption of crypto and Web3.
Location
Remote-first, with collaboration across global offices including Dubai and London.
Role Description
As a Product Counsel, you will:
Serve as the primary legal advisor for the product teams, focusing on compliance with digital assets, AML, data protection laws and regulations.
Offer guidance on the legal and regulatory impacts during the development of new products and services to ensure compliance with international standards.
Collaborate with business leads (incl. Product, Compliance and Customer Support) to keep them ahead of regulatory trends and changes across various jurisdictions.
Assess and manage legal risks related to product development and launch, supporting the company's global expansion.
Manage relationships with external legal counsel for specific projects and draft customer-facing legal documents.
Proactively engage with local regulators to ensure compliance with regulatory standards.
Key Responsibilities
Legal risk assessment and management.
Collaboration with business and legal stakeholders.
External counsel relationship management.
Drafting of customer-facing legal documents.
Engagement with regulators.
Qualifications
A legal degree and a license to practice law in at least one jurisdiction.
At least 5 years of legal experience in technology or financial services, with a preference for fintech or blockchain-related experience.
Strong abilities in communication, negotiation, and simplifying complex legal concepts.
Proven project management skills with experience in leading projects involving multiple stakeholders.
Full Professional English.
Why This Is a Fantastic Opportunity
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a P2P Investigation Specialist to join our team.
Responsibilities:
Respond to customer inquiries via chat in a professional and timely manner.
Analyze and assess customer situations to provide accurate solutions.
Handle user appeals.
Collaborate with team members to improve the overall customer experience.
Suggest improvements to the product.
Qualifications:
Must have: proven experience in a customer support role, working with a non-custodial and with appeals on a P2P market.
Preferred: experience in the cryptocurrency industry.
Logical thinking.
Intermediate proficiency in written English.
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Conditions:
Salary commensurate with experience; we value professionals and are ready to offer above-average income.
Support for your development: conferences, certification, and training with compensation from the company.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking a highly skilled and experienced Tech Lead to join our Payments team. The ideal candidate will be responsible for leading the development, integration, and optimization of our payment systems to deliver a world-class on/off-ramp experience for Wallet users. This role requires a deep understanding of the global payment landscape, team management skills, and a strong focus on user experience and security. The Tech Lead should be both hands-on in personally contributing to the product and capable of effectively managing and mentoring the team.
Responsibilities
Lead the Payments team in the development and enhancement of on/off-ramp features for our custodial crypto wallet.
Oversee the integration of third-party payment providers, ensuring seamless and secure connections.
Actively participate in coding, architecture design, and other hands-on technical tasks.
Ensure the stability and scalability of our payment systems to handle a growing global user base.
Collaborate with cross-functional teams, including Product, Security, and Operations, to deliver high-quality features and improvements.
Analyze and monitor system performance, identifying areas for optimization and implementing solutions.
Stay up-to-date with industry trends and best practices in global payments and cryptocurrency on-ramps.
Mentor and guide team members, fostering a culture of continuous learning and improvement.
Ensure compliance with regulatory requirements and industry standards.
Requirements
Proven experience in global payment providers integration. Experience in crypto on-ramps will be an advantage.
Proven experience in leading and managing technical teams.
Strong understanding of global payment systems and providers.
Experience with integrating third-party payment providers.
Hands-on technical expertise in Python with the ability to personally contribute to product development.
Excellent problem-solving and analytical skills.
Strong focus on user experience and security.
Excellent communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment.
Experience with blockchain technology and cryptocurrencies.
Knowledge of payment processing regulations and compliance.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Proficiency in English and Russian to effectively work with an international team.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are looking for an Executive assistant to manage daily business and personal tasks. This will involve monitoring an essential business integration pipeline, as well as acting as the assistant to two executives.
You will have two main areas of responsibility.
Business tasks:
Monitoring relationships with partners by following progress being made on the partnerships.
Checking up on business development managers and their work pipeline.
Managing the calendar: organising internal and external meetings.
Structuring team processes: preparing reports, tracking the status of tasks set by the executive.
Organising and coordinating business trips and travel for the executive and the team.
Managing document flow.
Getting involved in business processes of the team.
Coordinating interactions with lawyers.
Personal tasks:
Providing necessary personal support, e.g. visas, medical support, insurance, travel, reservations, deliveries, etc.
Reporting on spent funds.
We expect you to be:
Aware of the importance of information security and able to keep work information within work processes.
Systematic in task execution.
Capable of building partnership relationships.
Able to make quick decisions and take responsibility for them.
Always seeking alternative solutions when encountering difficulties.
Able to multitask without sacrificing efficiency.
Capable of objectively assessing your abilities and resources.
Proficiency or eagerness to learn services such as Slack, Monday.com, Notion, Lever, etc.
Possessing excellent soft skills: knowing how to establish communication and approach a difficult interlocutor.
Ready for an irregular workday, available in the mornings and evenings, and in urgent cases, able to respond to urgent matters on weekends.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are looking for a QA Lead to manage our test team. You will manage and lead a team of 8, develop the testing methodology strategy and deliver a first-class quality product. If you have QA leadership experience, are passionate about digital finance and are ready to make an impact in a dynamic environment, we want to hear from you.
Responsibilities:
Managing a manual testing team of 8 people.
Regular management and development of the testing team including organising technical meetings, conducting performance reviews and developing individual development plans.
Developing and implementing testing strategies to ensure product quality.
Managing the quality and timing of testing, including evaluating tasks and monitoring progress.
Analysing test results to improve the efficiency of testing processes.
Improving project documentation standards.
Collaborate with other departments (architecture, development, system analysis and technical documentation) in product development.
Implementing and improving automated testing on the project.
Organising and supporting load testing.
Improving testing environments to optimise the testing process.
Requirements:
At least 5 years of experience as a QA engineer.
Minimum 3 years of successful experience in leading and managing a QA team.
Strong knowledge of testing methodologies and expertise in test planning and organisation.
Experience in developing test scripts, test plans and test automation.
Proficiency in test automation tools such as Selenium, Appium, and JMeter.
Database (SQL) testing skills.
Good understanding of software development lifecycle and experience in Agile environments.
Knowledge of software security methodologies and experience in security testing.
Experience in various types of testing: functional, integration, acceptance, etc.
Knowledge of the cryptocurrency and blockchain industry.
Proficiency in Russian and English from the C1 level, as a significant part of our team, does not speak Russian.
Strong desire to grow as a leader, ability to motivate and assist in the development of team members.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Technical Lead L2 to join our team.
Responsibilities:
Staying in line with fresh technical expertise within the project
Expertise sharing
Incident solving
Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist.
Developing guidelines and recommendations to enhance service quality and stability and improve issues resolving speed.
Processing colleagues feedback. Reviewing suboptimality in between backoffice team processes.
Filling out assessment forms and providing operators with feedback on the quality of their work.
Required skills:
At least 2 year of experience lead/managerial/supervisory of a technical team (experience in fintech is an advantage).
At least 5 years of experience in technical support/engineering (highload systems is an advantage)
Advanced SQL skills (ability to code/review queries with difficult syntaxis and logic)
Proficiency in written communication.
Full proficiency in Russian and English at least B2 level is required.
We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We're now seeking a Compliance Manager to join our Dubai Team.
Responsibilities:
The Compliance department at Wallet is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations.
As Compliance Manager/Deputy MLRO, you’ll support the team responsible for building out key aspects of our compliance program while monitoring developments throughout the region. This requires strong AML/Compliance domain expertise as well as stakeholder management skills to handle complex matters and work with colleagues at all levels. Collaborating closely with diverse teams, you'll assess compliance-related risks, develop controls to mitigate them and monitor the effectiveness of those controls on an on-going basis. The position reports directly to the Regional Head of Compliance, MENA.
Requirements:
Minimum of 5+ years experience in compliance and/or risk management roles within the Crypto, FinTech or Financial Services industries.
Knowledge of and enthusiasm for the crypto industry.
Strong communication and presentation skills, both verbal and written.
Proven ability to work within and meet deadlines in a fast-paced environment.
Bachelor's degree or equivalent practical experience.
Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks.
Nice to Haves:
Prior experience working in a multi-national or matrix environment.
CAMS, CISI, ICA or equivalent compliance certification.
Cryptocurrency compliance experience including experience working on VARA regulations is a definite advantage.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Technical Support Engineer to join our team.
Responsibilities:
Strictly adhere to provided instructions.
Handle requests from the first-level support and compliance team.
Investigate and resolve payment discrepancies at the interface between systems.
Analyze microservices interaction logs.
Identify and respond to technical issues promptly.
Address incident reports generated by monitoring systems.
Handle, supplement, or escalate existing incidents/requests as per provided instructions.
Required skills:
Minimum 1 year of experience in level 2 technical support.
Experience in fintech projects.
Basic knowledge of SQL.
Basic knowledge of Excel.
English proficiency from B1 level.
Proficient written and verbal communication skills.
Command line skills.
Scripting skills.
Knowledge of web applications.
Basic understanding of blockchain technology.
Ability to assess the importance of incidents and escalate them competently.
We are looking for candidates who can work one of the schedules:
2/2 shift work from 9 am to 9 pm GMT+3 (day shift)
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days
14 days of paid sick leave to support your health and recovery when needed.
If you possess the required skills and qualities and are ready to contribute to our dynamic team, we invite you to apply.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
We are seeking a dynamic and strategic Business Development Manager to lead and manage the P2P Market for Wallet in Telegram. The ideal candidate will have a deep understanding of P2P markets, experience in business development, and a passion for the fintech industry. This role will involve identifying growth opportunities, developing strategic partnerships, and driving user acquisition and engagement within the P2P market.
This role requires a deep understanding of the P2P dynamics across different markets and the successful candidate will work closely with Growth Director and Community Managers to develop and execute strategies to grow the P2P Market at Wallet in Telegram.
Key Responsibilities:
Market Strategy Development:
Develop and implement strategic plans to grow the P2P market within Wallet in Telegram.
Analyze market trends and user behavior to identify new opportunities and areas for improvement.
Partnership Management:
Identify, negotiate, and establish partnerships with key stakeholders in the P2P and cryptocurrency markets.
Manage relationships with existing partners to ensure mutual growth and success.
User Acquisition & Engagement:
Design and execute campaigns to drive user acquisition and retention within the P2P market.
Develop and implement strategies to enhance user engagement and satisfaction.
Product Development Support:
Collaborate with product and engineering teams to ensure the P2P market features meet user needs and industry standards.
Provide insights and feedback to enhance the user experience and functionality of the P2P market.
Performance Tracking & Reporting:
Monitor and analyze key performance metrics to assess the effectiveness of business development strategies.
Prepare and present regular reports on market performance, user acquisition, and engagement metrics.
Community Building:
Foster a vibrant and active community of users within the Wallet in Telegram.
Engage with users to gather feedback and foster loyalty and trust.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, Finance, or a related field. Advanced degree is a plus.
3-5 years of experience in business development, preferably in the fintech or cryptocurrency industry.
Proven track record of developing and executing successful business development strategies.
Strong understanding of P2P markets and cryptocurrency ecosystems.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Proficiency in using business development and CRM tools.
Passion for fintech and a deep understanding of the latest industry trends.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking Compliance QA specialists to join our team.
The Quality Assurance Specialist will play a crucial role in ensuring that our KYC/CDD/ AML processes and systems meet the highest standards of quality and compliance. The successful candidate will work closely with the KYC (or AML) team to develop, implement, and maintain QA procedures, conduct staff reviews, and provide feedback for continuous improvement.
Responsibilities:
Develop, implement, and maintain QA procedures and standards for the KYC (or AML) team.
Conduct regular quality checks of KYC (or AML) staff to ensure compliance with internal policies and external regulations.
Identify areas of improvement for the team and help to implement corrective actions.
Maintain detailed and accurate documentation of QA activities and findings.
Prepare and present QA reports to senior management and regulatory bodies if required.
Provide training and support to KYC (AML) team members on QA procedures and best practices.
Requirements:
Bachelor's degree in Finance, Business, Law, or a related field.
Minimum of 3 years of experience in quality assurance, preferably within a KYC or AML or compliance environment.
Strong understanding of AML regulations and requirements.
Excellent analytical and problem-solving skills.
Strong attention to detail and organizational skills.
Effective communication and interpersonal skills.
Ability to work independently and as part of a team.
Certifications such as CAMS (Certified Anti-Money Laundering Specialist) or similar are a plus.
Preference is given to candidates with experience within the crypto industry.
Proficiency in English (at least level B2) is required. Knowledge of Russian is preferred.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Python Engineer.
Responsibilities:
Work with product managers and data analysts and analyze business requirements for the solution
Develop client and server parts of complex online projects
Code writing for backend parts of applications with service-oriented architecture
Direct participation in the architecture design of heavily loaded scalable components for technological ecosystem of cryptocurrency transactions
Implementation of complex ecosystem components – writing code using modern technologies
Assisting other engineers in their professional development
Participating in recruiting future colleagues and representing the company at various conferences and public events
What you should have:
5 years of experience with Python 3, Fastapi, PostgreSQL, Redis 6, Pydantic, SQLAlchemy, and Alembic.
Good knowledge of algorithms and data structures.
Experience in architecture design of highly loaded and scalable solutions.
Understanding of microservices architecture design principles and experience in its implementation.
Good knowledge of different data storage systems (SQL/NoSQL, In-Memory databases).
Understanding of different API design principles.
Knowledge of organization of application monitoring and stabilization.
Hands-on experience with object-oriented programming.
Expertise in other people's code.
You stick to the principle of "make simple things simple".
B2+ Level English.
Will be a plus:
Knowledge of SQL: optimizing incoming, reading prospective, complex queries
Experience with frameworks: Angular, Vue or React, jQuery
Why it is a fantastic opportunity
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
20 working days of paid vacation annually.
Access to 10 days of personal development for self-improvement and personal time.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a KYC Specialist to join our team.
Responsibilities:
Monitor adherence to KYC (Know Your Customer) requirements and conduct user identification.
Conduct in-depth manual reviews of users for potential true or false positive matches following KYC vendor checks.
Maintain the process of continuous automated screening, analysis of identified matches, and timely responses.
Promptly notify the manager about any discovered discrepancies.
Improve and simplify work processes.
Requirements:
Minimum of 1 year of experience in KYC, due diligence, or AML (Anti-Money Laundering) monitoring.
Proficient in handling and analyzing data.
Strong communication and negotiation skills.
Proficiency in English from the B2 level.
Knowledge of Russian is preferred but not required.
We seek candidates who can work on the 2/2 schedule from 9 am/9 pm GMT+3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
20 working days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
We are seeking a detail-oriented and motivated individual to join our Investigation Team. The successful candidate will be responsible for investigating suspicious activities, ensuring regulatory compliance, and implementing measures to prevent fraudulent transactions within our company wallet system.
Responsibilities:
Conduct comprehensive investigations of flagged users to assess their legitimacy; collect and scrutinize data to identify patterns and potential risks.
Determine the root causes of suspicious activities and develop strategies to address and mitigate underlying issues to prevent recurrence of similar activities.
Prepare detailed reports on investigative findings for internal stakeholders and, when necessary, external regulatory bodies.
Provide comprehensive support during internal and external audits and ensure all investigative activities adhere to relevant regulatory requirements and internal policies.
Develop and implement training programs aimed at educating staff on how to identify and escalate suspicious activities.
Requirements:
Bachelor’s degree
2 years of previous experience in transaction monitoring, fraud investigation, compliance, or a related role.
Strong analytical and problem-solving abilities.
Excellent attention to detail and the ability to work under pressure.
Strong communication and interpersonal skills.
Ability to maintain confidentiality and handle sensitive information with discretion
Familiarity with cryptocurrency transactions and blockchain technology is advantageous but not mandatory.
Proficiency in English (at least level B2) is required. Knowledge of Russian is preferred.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.
Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.
Now we are seeking a Risk manager to join our team.
Responsibilities:
Build a risk management function and establish a risk committee for regular monitoring of the project's regulatory, financial, and operational status: coordination and preparation of reports for management and regulators on the current state of risks and the effectiveness of measures taken, developing a culture where all project team members are aware of potential risks and participate in their management.
Risk assessment and modeling: identification and analysis of risks that may affect the project, including financial, operational, and legal risks; development and application of alerts and mathematical models for quantitative risk assessment, including risk capital calculation (e.g., VaR, stress testing, scenario analysis, etc.).
Policy creation and implementation: minimising risks, including liquidity and operational controls.
Crisis and incident action plans: development and implementation of action plans for financial, operational, and other crises.
Develop risk management strategy and risk appetite, monitor and develop the risk registers, ensure risk controls are set up by risk owners.
Risk systems delivery and maintenance (in-house, 3rd party tools), and support new product development.
Analyze crypto assets and investment strategies for potential risks and vulnerabilities.
Monitor KRIs against prescribed limits together with the senior stakeholders.
Establish strong working relationships with regulators and auditors on risk-related issues.
Requirements:
Bachelor’s degree in Finance, Economics, Business Administration, Risk Management, or a related field.
A Master’s degree or relevant certifications (e.g., FRM, PRM, CFA) is a plus.
Minimum 5 years of experience in risk management, compliance, or a related field within the crypto or financial services industry, experience in the cryptocurrency is highly desirable.
Strong understanding of cryptocurrency exchanges, and blockchain technology, proficiency in risk assessment tools and techniques.
Familiarity with regulatory frameworks and compliance requirements relevant to VASPs, including AML/CFT regulations, proficiency in data analysis and statistical software (e.g., Excel, R, Python, SQL).
Ability to analyze complex data sets and identify potential risks, experience in conducting risk assessments and developing risk management plans.
Excellent written and verbal communication skills, strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
Proficiency in English (at least level B2) is required. Knowledge of Russian is preferred.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are currently looking for a Customer Support Lead to manage the team dealing with Wallet user issues (including KYT and KYC issues) and TON Space.
Responsibilities:
Leading a team of 5 senior specialists and about 50 first-line support specialists.
Strategically organise 24/7 support service by the SLA, focusing on scheduling, automating and streamlining processes.
Coordinate first-line support activities effectively in unusual or atypical situations, ensuring continuous quality service.
Maintain cooperative relationships with other departments to improve customer service.
Actively contribute to the growth, development and motivation of the team.
Requirements:
At least one year of experience managing a team of 30 or more people, preferably in fintech or digital wallets.
Exceptional coordination and communication skills.
Strong multi-tasking skills, and ability to prioritise and manage multiple tasks and responsibilities in a fast-paced environment.
Full proficiency in Russian and English at least B2 level is required.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.