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Profile
sFOX
Website
www.sfox.comNumber of employees
Not specified
Locations
Singapore
Markets
No specializations specified yet
Description
sFOX is a cryptocurrency prime dealer that provides professional traders and institutional investors higher returns when trading large volumes, through smart routing and a global integrated order book.
sFOX removes the fragmentation with a vertically integrated digital asset solution. We provide clients with a master order book of 30+ top exchanges, OTCs, and 80+ markets. Only one account to be funded and access to flexible settlement and credit lines
In crypto, opportunity is everywhere. With sFOX, it’s all in one place.
Preferred payment options
sFOX
Client Services Specialist (Asia remote position)
Kuala Lumpur, Malaysia +1
Kuala Lumpur, Malaysia +1
Full time
Remote
Apply here
https://glints.com/opportunities/jobs/d2fe9aaa-c628-4a40-9a13-3e73930773a6
About the Position
Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provide the connection between our Sales, Compliance, and Operations teams. Our CSSs possess a "second-to-none" work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.
What You'll Do
Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs
Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner
Communicate with customers directly over the phone or email to identify potential fraudThoroughly account information as part of client onboarding
Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems
Employs strong interpersonal skills to handle difficult calls courteously and professionally
Qualifications
2+ years of experience providing customer service through phone, email, and chat
Ability to handle time sensitive client inquiries with a sense of urgency and care
Exceptional English oral and written communication skills
Ability to communicate and collaborate with cross-functional teams
Strong organizational and problem solving skills
Not Required, but Nice to Have
Strong knowledge of Excel
Knowledge or experience with AML compliance regulations
Experience in a trading firm, financial services, payment processing, bitcoin / crypto currency is a plus
https://glints.com/opportunities/jobs/d2fe9aaa-c628-4a40-9a13-3e73930773a6
About the Position
Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provide the connection between our Sales, Compliance, and Operations teams. Our CSSs possess a "second-to-none" work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.
What You'll Do
Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs
Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner
Communicate with customers directly over the phone or email to identify potential fraudThoroughly account information as part of client onboarding
Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems
Employs strong interpersonal skills to handle difficult calls courteously and professionally
Qualifications
2+ years of experience providing customer service through phone, email, and chat
Ability to handle time sensitive client inquiries with a sense of urgency and care
Exceptional English oral and written communication skills
Ability to communicate and collaborate with cross-functional teams
Strong organizational and problem solving skills
Not Required, but Nice to Have
Strong knowledge of Excel
Knowledge or experience with AML compliance regulations
Experience in a trading firm, financial services, payment processing, bitcoin / crypto currency is a plus