I've been in the Business Process Outsource Industry for almost 5 years. Been handling calls inbound and outbound and currently working as email representative. I was a team support with the previous company I've worked with. I am knowledgeable about using Shopify tool, Recharge, Aircall, Zendesk, and Kustomer app.I also have knowledge of using CRM tool since that is what we are using way back working with ATT. I worked with different big companies in the US such as ATT, Ebay, Expedia, Travelocity, Hotwire and Hotels.com as part of my working experience. Working in the business process outsourcing industry helps me to become a better person and was able to mold me as professional. I know that it is far away with my degree but it is still the same as handling customer's/guest's with helping their concerns and leading them with satisfaction.