Mary Samantha Eunice

Basa

Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages Identifying and assessing customers’ needs to achieve satisfaction Ensure all calls are logged in the system for proper monitoring and closure Provide appropriate solutions in a timely manner Handled Technical Issue with customer's device

Handled Logistics account.  Consulted, Coordinated and Managed shipments via phone, emails and TMS. Provided information on shipment, pickup, delays, and deliveries to customers and account representative.Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers.