Dhrupad

Thekdi

Moderated online community forums and social media channels to ensure compliance with company policies and guidelines Encouraged positive and engaging conversations within the community, and responded to user inquiries in a timely and professional manner Identified and escalated potential issues to the appropriate team members for further action Collaborated with community members and stakeholders to organize events and initiatives to promote user engagement Monitored and reported on community performance metrics, and provided insights to improve engagement and user experience