Jan Von

Lagunzad

As a Senior Subject Matter Expert, I was responsible for providing assistance to other agents within my team. This involved managing the team, doing coaching when necessary, and barging into calls to make sure agents are troubleshooting issues correctly and providing accurate information. The individual's role was similar to that of a supervisor in other companies, but they were titled as an SME in this organization. My Primary responsibility was to ensure that the team that was assigned to me was providing high-quality customer service and delivering accurate solutions to customer issues. I had to work closely with the agents to identify areas for improvement and provide coaching or training to help them develop their skills. My experience as a Senior Subject Matter Expert Has helped me develop strong leadership skills and the ability to manage a team effectively. I have also gained valuable experience in coaching and training others, which can be useful in a variety of different ro

As a Technical Support Analyst, I was responsible for troubleshooting customer issues related to cameras. This involved providing assistance to customers who reported issues such as blurry images or no sound in their video recordings. In addition, I also helped customers with product setup if they were new to the product. This role required a strong understanding of camera technology and the ability to troubleshoot technical problems in a fast-paced, customer-focused environment. I have worked closely with customers to identify the root cause of their issues and provide clear and concise instructions on how to resolve them. In addition to technical expertise, I have strong communication and customer service skills. As a representative of the company, they were responsible for delivering high-quality customer service and ensuring that customers were satisfied with the solutions provided. Overall, my experience as a Technical Support Analyst has helped me develop a deep understanding

As a Technical Support Representative at Telstra, I was responsible for troubleshooting and resolving customer issues related to speed, network latency, and modem configuration. This role required a strong understanding of networking concepts and the ability to troubleshoot complex technical and internet problems. In addition to technical expertise, I have strong communication and customer service skills. As a representative of Telstra, I was responsible for delivering high-quality customer service and ensuring that customers were satisfied with the solutions provided. My experience in this role helped me develop a strong understanding of networking concepts and the ability to troubleshoot technical problems in a fast-paced, customer-focused environment. This experience has helped me develop my communication and customer service skills, which are essential in any technical support role.

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