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Abdullah
Arshad

Average Review
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Reputation
4
Finished gigs
0
Finished jobs
0
Website
Not specified
Country
Not specified
Skills
Customer Service
Sales & Marketing
Chat Support
Email Handling
Customer Support
Email Communication
Lead Generation
Social Media Advertising
Specialization
Hourly rate
Not specified
About me
In my year-long expedition in customer service, I've mastered the art of efficient problem-solving to provide unparalleled support. My approach is simple yet powerful: tackle issues swiftly and with precision. Navigating the fast-paced world of customer service, I've honed my skills in handling inquiries via phone, email, and live chat. Efficiency isn't just a goal; it's ingrained in my every interaction. Swift issue resolution is my forte, ensuring that customer needs are not just met but exceeded. Beyond speed, my proficiency in utilizing customer service software and tools enhances communication and accelerates issue resolution. Adapting seamlessly to diverse platforms, I guarantee a consistent and efficient customer experience across all channels. Yet, what truly sets me apart is my empathetic touch. I understand that effective problem-solving goes beyond technical prowess; it requires active listening and tailoring solutions to meet the unique needs of each customer.

Work experience

medibank
March 2020 – June 2023
Job title
live chat specialist
Work experience & achievements
As a Live Chat Specialist at Medibank, I thrived in delivering exceptional customer experiences through efficient and personalized interactions. My role involved providing real-time assistance, addressing inquiries, and resolving issues via the live chat platform. During my tenure, I significantly enhanced customer satisfaction by consistently exceeding performance metrics. I achieved a commendable 20% reduction in average resolution time, showcasing my commitment to swift problem-solving. Additionally, my proactive approach to identifying and addressing customer pain points led to a notable 15% increase in positive customer feedback. I played a pivotal role in streamlining communication processes, ensuring a seamless and efficient experience for customers seeking assistance through live chat. My ability to adapt to diverse customer needs and my dedication to maintaining the highest standards of service contributed to a positive and impactful tenure as a Live Chat Specialist.

Education

University of Punjab, Pakistan
Graduation year: 2022
Level of study
Bachelor
Major / Field of study
Information Technology
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