Sameer

Sohail

I was working as a sales representative and social media handler which includes building and maintaining relationships with clients and advice throughout the buying or selling process. I also had to develop and execute a social media marketing plan that aligns with the overall business goals and objectives.

As a lead generation agent, my duties include responding to customer inquiries in a timely manner, addressing customer concerns, providing product information, and ensuring customer satisfaction and lead generation.

Previously, I was taking care of the lead generation then my responsibilities advanced to boosting satisfaction and lead conversion. Monitored chat quality, and mentored agents. Analyzed metrics, identified trends, and developed targeted strategies for improved lead generation effectiveness. Through regular performance evaluations and tailored training programs, I mentored agents to enhance their skills, leading to improved customer engagement and overall lead generation performance.