Mario

stella

Provide comprehensive administrative support to executives and team members, including calendar management, travel arrangements, expense reporting, and document preparation. Act as the primary point of contact for inquiries via email and phone, demonstrating excellent customer service skills and ensuring timely responses to all inquiries. Coordinate and schedule meetings, conferences, and appointments, ensuring all participants are well-informed and prepared. Maintain organized electronic and physical filing systems to ensure easy retrieval of documents and information. Assist with project management tasks, including tracking deadlines, monitoring progress, and preparing reports as needed. Handle confidential information with discretion and professionalism.

Supervise, review and guide the Verification Department and ensure compliance with internal policies and procedures Establish, maintain, review and handle customer accounts, following the relevant policies, procedures, and standards of conduct. Carefully review and validate customer account opening for both individual and corporate customers, keeping accurate and updated records. Identify, examine and report suspicious activities related to money laundering and terrorist financing Prepare regulatory submissions and ensure the timely reporting of information to regulatory authorities Escalate potential issues to the Money Laundering Reporting Officer and the Chief Compliance Officer. Keep up to date with new rules, guidelines, updates and relevant regulatory developments

Provided administrative support to a team of professionals Managed office supplies inventory and placed orders when necessary Assisted with the organization of company events and meetings Prepared and distributed internal communications, memos, and announcements Assisted with the onboarding process for new employees, including paperwork and orientation Maintained and updated company databases and filing systems

Interacted with customers via phone, email, and live chat to address inquiries, resolve issues, and provide product information and support. Maintained a high level of customer satisfaction through active listening, empathy, and problem-solving skills. Processed orders, returns, and exchanges efficiently and accurately. Collaborated with other departments to escalate and resolve complex customer issues. Consistently met or exceeded performance metrics, including response times and customer satisfaction scores