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Susan
Ignacio

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About me
Hey there, I'm Susan, and I'm on a mission to cultivate thriving online communities within the dynamic realm of Web 3. With a deep understanding of blockchain technology and a passion for community building, I bring a unique blend of expertise to the table. From nurturing engagement to fostering collaboration, I'm dedicated to creating inclusive spaces where members can connect, learn, and grow together. As a Web 3 community management expert, I'm committed to leveraging innovative strategies and best practices to drive meaningful interactions and build vibrant ecosystems. Let's shape the future of the decentralized web, one community at a time.

Work experience

Freelance
November 2021 – April 2024
Job title
Community Management Expert
Work experience & achievements
Previously, I honed my skills as a voice agent, catering to the needs of U.S. users of ATT in both sales and customer care departments. Throughout this experience, I developed a deep understanding of customer interactions and sales techniques, ensuring exceptional service delivery and satisfaction. However, in 2021, I embarked on an exciting career transition into the world of Web 3 as a community management expert for startup crypto projects. As a digital nomad, I embrace the flexibility and freedom of remote work, leveraging my expertise to foster vibrant online communities within the rapidly evolving landscape of blockchain technology. My journey from traditional customer service roles to pioneering the future of decentralized communities reflects my adaptability, passion for innovation, and commitment to driving positive change in the digital realm.

Education

DFCAMCLP
Graduation year: 2022
Level of study
Bachelor
Major / Field of study
Marketing Management
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