Christian

Loterte

• Monitor and moderate online communities and social media channels to ensure compliance with community guidelines and standards. • Enforce content policies and remove inappropriate or harmful content, including spam, scams, and misinformation. • Engage with community members to address concerns, provide assistance, and foster a positive and inclusive environment. • Collaborate with cross-functional teams to develop and implement content moderation strategies and best practices. • Stay up-to-date on industry trends, regulations, and emerging threats related to Web3 technologies and online communities. • Conduct thorough testing of video games across various platforms to identify bugs, glitches, and issues with gameplay, graphics, and functionality. • Document and report defects and issues accurately, including steps to reproduce and severity assessment • Participate in alpha and beta testing phases to provide feedback on game performance, balance, and usability

• Implement and enforce safety protocols, procedures, and policies to ensure compliance with regulatory requirements and industry standards. • Conduct regular inspections and audits of facilities, equipment, and work areas to identify potential hazards and risks. • Develop and deliver safety training programs and materials to educate employees on safe work practices and procedures. • Investigate accidents, incidents, and near-misses to determine root causes and implement corrective actions to prevent recurrence. • Collaborate with management, employees, and external stakeholders to promote a culture of safety and continuous improvement. • Maintain records and documentation related to safety inspections, incidents, training, and compliance activities. • Stay current on industry trends, regulations, and best practices in occupational health and safety to inform decision-making and program development.

• Provide exceptional customer service via phone, email, and chat channels to assist customers with inquiries, issues, and requests in a timely and professional manner. • Listen actively to customers to understand their needs and concerns, and provide accurate information, guidance, and solutions to resolve issues and ensure satisfaction. • Effectively navigate internal systems, databases, and knowledge bases to access relevant information and resources to assist customers efficiently. • Maintain a positive and empathetic attitude, even in challenging situations, to de-escalate conflicts, manage expectations, and build rapport with customers. • Follow company policies, procedures, and guidelines to ensure compliance with quality standards and regulatory requirements while delivering superior service. • Collaborate with cross-functional teams, including sales, technical support, and billing, to coordinate efforts and provide seamless customer experiences.