Santiago

Salinas

One year and nine months as service advisor for Warrantech with an excellent performe by doing a great team and individual work on the Main importance line taking calls, emails, giving support to my co-workers, taking escalations, and having the SME position being a small team lead manager. Empathetic and serene management of user complaints. Customer service both by phone, by email and face to face. Processing of documentation and introduction of data in databases. Giving them coaching based on daily and weekly KPI's, support and assitance on how to handle difficult calls, customers and situations.

Empathetic and calm management of user complaints. Customer service via calls, live chat, email, WhatsApp, Intercom, Instagram, Messenger and Twitter. Digital Assistance with my superior in charge Learning of digital products and specialized software Management of digital tools for remote groups as Slack Social media management in assitance with the social media line Learning and management of processes related to local mobile networks. VPN, APN, IP address and networks. SOFTWARE and HARDWARE Data-driven, analytical and multi-tasking skills. Handling of email marketing campaigns and customers response

Provided guidance and support to team members to develop skills and promote growth. Collaborated with other departments to streamline processes and improve overall performance. Led cross-functional teams to successfully plan and implement projects within expected timelines. Managed client relationships and ensured high customer satisfaction through effective communication and problem-solving. Manage of a CRM Manage of large lists of possible leads (EXCEL, CSV files, Microsoft tools) Achieving the goal of 5-8 deals per month as a team.