Ricken John

Ras

 Meeting with clients to build connections and nurture relationships.  Responsible for aligning business objectives with employees and management in designated business units.  Conducts weekly meetings with respective business units.  Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.  Performs other related duties as assigned.

 Morgan and Morgan – US Law firm.  Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.  Supervised operations team to support operational excellence and excellent customer service.  Coordinated with the Director on different operational issues and promotional activities.  Monitored employee productivity and optimized procedures to reduce costs.  Developed and maintained operational guidelines for staff.  Monitored key performance metrics to identify areas for improvement.  Introduced new methods, practices, and systems to reduce turnaround time.  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.  Interacted well with customers to build connections and nurture relationships.  Aid payroll.

 Customer Support, Admin Support, E-Commerce Support, Digital Marketing.  Balance the needs of key stakeholders; establish operations objectives and work plans; delegate assignments to subordinate managers when necessary.  Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.  Establish a high standard for productivity, quality, customer service as well as define user guidelines.  Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.  Set, enforced, and optimized internal policies to maintain responsiveness to demands.  Devised processes to boost long-term business success and increase profit levels.  Identified and resolved unauthorized, unsafe, or ineffective practices.

 AdaptHealth – US Healthcare respiratory and medical equipment provider.  Support recruitment, training and orientation. Identify operational issues and deliver possible improvements. Prepare and present productivity reports and analyze data to assist management. Attend regular meetings with clients and management team and keep them informed of progress.  Established open and professional relationships with team members to achieve quick resolutions for various issues.  Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.  Built strong relationships with customers through positive attitude and attentive response.  Conducted training and mentored team members to promote productivity and commitment to friendly service.  Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

 US Healthcare– Pharmacy Benefits.  Answer consumer calls regarding pharmacy benefits and claims.  Offered advice and assistance to customers, paying attention to special needs or wants.  Answered customer telephone calls promptly to avoid on-hold wait times.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Responded to customer requests for products, services, and company information.