Tram-Anh

Nguyen

- Plan, execute, and manage comprehensive marketing campaigns, including online and offline activities, events, and workshops: Website / Social Media Content / Influencer Marketing / Email Marketing / Education Fair / In-house Seminars according to international standards - Ensure the quality branding of ISC Education content across all platforms. - Collaborate with Graphic Designers/ Video Editors to produce high-quality marketing materials. - Develop engaging content across various platforms (Facebook, TikTok, YouTube, Instagram) including written content, video scripts, and participation in video production. - Be responsible for KOL content production and performance during campaigns, directly report and ensure every key learnings be well met and improved in campaigns Key Achievements: - Multiple videos hit 500k - 1M+ views on TikTok Facebook, YouTube - Contribute leads to 3+ educational fairs with about 1500+ participants each - Organise multiple events (50 - 300 participants)

Projects involved: BeReal., God Unchained, Immutable - Familiar with MS Office & Google applications, and CRM tools (Zendesk). - Train 10+ new employees each year on customer support skills during the recruitment process. - Achieved 95% Average Relative QA Score of the completed tasks in the past years (with no scores under 90/100) - Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels for social media platform with over 25 million monthly active users. - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Trust and Safety Agent: Be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and and resolving issues that are reported by users.

- Created blog content optimizing search engines (SEO) - Managed Jessica Minh Anh’s social media accounts: Tiktok, Instagram, Tumblr - Produced and edited videos for Jessica Minh Anh's TikTok and Reels to promote her personal brand - Coordinated with Jesscia's partners to assist her during her business trips to the US and Europe - Perform other tasks assigned by the founder as her personal assistant, work reported directly to her.

- Write and optimize website copy, blog posts, and other digital content for search engines and user experience on WordPress - Research and gather valuable information from reliable sources to produce 36 SEO-friendly blog posts, with 44% number of blog posts ranking in Google's Top 10 Organic Search Results - Increase Organic Traffic by 172% over 3 months, from 25K - 43K organic visitors - Utilized WordPress to create optimized webpages for targeted keywords that enhanced website visibility

- Perform general office duties to support Sales & Marketing - Prepare sales-related documents throughout the sales process under guidance and review by Sales Team (e.g., proposals, contracts, direct billings, etc). - Support in Mooncake 2022 season: perform telesales, handle the hotel’s mooncake hotline, prepare and handover documents and mooncakes for companies and retail customers - Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. - Serve as the point of contact for clients and communicate with them by phone - Support filling stationaries at the office - Reach good competency in Sales related process