Jalal

Faeez

Customer Service Representative | Movoswap Exchange Feb 2022 – Oct 2023 Provided exceptional customer support for cryptocurrency traders, resolving inquiries efficiently. Assisted users with account management, transaction issues, and platform navigation. Handled complaints and technical issues, ensuring timely and effective resolutions. Maintained a deep understanding of cryptocurrency exchanges, security protocols, and trading processes. Delivered clear, professional communication through chat, email, and support tickets. Helped improve customer satisfaction by providing accurate information and troubleshooting guidance.

Virtual Assistant | Raha Network January 2024 – January 2025 Provided administrative and customer support services, ensuring smooth operations and efficient communication. Managed emails, scheduled appointments, and handled data entry with accuracy and confidentiality. Assisted clients with inquiries, troubleshooting issues, and delivering high-quality virtual support. Utilized various digital tools to enhance productivity and streamline workflows. Maintained a high level of professionalism and responsiveness in a fast-paced virtual environment.

Customer Service Representative | Paint Token (Telegram Channel) October 2023 – December 2023 Provided real-time support to community members, addressing inquiries about Paint Token. Assisted users with troubleshooting, transactions, and wallet-related issues. Moderated discussions to ensure a positive and informative community environment. Educated users on token utilities, updates, and security best practices. Collaborated with the team to report issues and enhance user experience. Maintained a professional and responsive communication style in a fast-paced crypto community.