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João Xavier

Provide support to Binance customers via chat, email, and ticketing, ensuring fast and effective assistance. Resolve inquiries related to deposits, withdrawals, cryptocurrency trading, and platform usage. Ensure customer satisfaction while maintaining high-quality standards and compliance with Binance policies. Identify recurring issues and propose improvements to customer service processes. Log and track critical cases to ensure complete and timely resolution. Key Achievements / Responsibilities: Handled an average of 50+ customer inquiries daily, maintaining a high satisfaction rate. Resolved complex issues related to cryptocurrency transactions efficiently. Assisted new users with account and wallet setup, facilitating smooth integration on the Binance platform. Contributed to process improvements in support, reducing average response time by 20%. Maintained detailed records of interactions to ensure compliance and traceability.