Tacanado

Lunar

Managed customer and merchant accounts for an e-commerce/payment platform, providing customer and technical support and handling complex cases. Investigated and reproduced technical issues, communicated with developers to resolve bugs, and performed manual Black Box testing of new and existing functionality. Tested user flows, edge cases and payment-related scenarios, documented bugs and verified fixes. Worked with internal processes and documentation and communicated with customers through Discord, Telegram and other channels. Used tools including Intercom, Linear, Trello and Google Docs. Worked independently and coordinated directly with customers, merchants and development teams.

Provided account management, customer and technical support for an e-commerce/digital product. Handled customer issues, investigated technical problems and coordinated with developers when bugs or product issues required technical investigation. Performed manual Black Box testing of new features and existing functionality, including user flows and edge cases. Reproduced and documented bugs and verified fixes. Managed communication through Telegram, Discord and other channels while working with internal documentation and processes. Operated independently and handled complex customer cases from initial investigation through resolution.

Worked with a cryptocurrency payment processor, providing account management and customer/technical support for merchants and their payment operations. Assisted with payment-related issues, transactions, account-related problems and other technical cases. Investigated and reproduced technical issues, communicated directly with developers and helped coordinate bug resolution. Performed manual Black Box testing of payment flows, new features and existing functionality, including edge cases and potential regressions. Created and documented bug reports and verified fixes. Communicated with merchants and users through Discord, Telegram and other channels while working independently with internal processes and documentation.