Adriana

Lara

Both in my work experience and as a professional I have played as a minded and dynamic leader I'm also interested in capturing experiences and ways of doing things better. In more than 7 years’ work experience I´m been able to meet expectations for improved performanceof transformational projects in multinational and international organizations (LSG Sky Chefs, Huawei, Ernst & Young, Quality Leadership University, Banesco Multinational, TATCO INDUSTRIES, Mercantil Financial Services) directing high performance teams, interacting with influential roles, accepting changes in a positive way, focused as much as the result as in thestrategic procedures. Have worked through different kind of methodologies in the implementation of technological systems in logistics and financial industries, as internal audit, management quality systems (ISO, HACCP, SERVQUAL, Six Sigma, performance indicators KPI) compensation systems, standard process documentation based on APQC, SCRUM, PMI; and ITIL. My experience with IT service management solutions it has allowed me to support the implement processes as an advisor, currently working for clients offering functional and technical support of solutions according to their needs, in the different phases of the service cycle: defining, transitioning, delivering and supporting. I would help you to retain and increment sales opportunities improving or streamlining the sales process making the sale while spending the least amount of time in front of the customer, demonstrating a commitment to excellence in all aspects of the business. Boosting productivity through building the confidence of the clients. Offering personalized services based on investment of the potential market and the competition. Increasing penetration and Developing a plan of action, recognizing that the key to selling more to existing customers is in the aftersale support, implementing a program for growing customers as aggressively as if it were a prospecting effort, the efforts could serve as a deterrent to customers doing business with competitors. Hoping to work together! Adriana Lara