Freelancer Profile


Adriana Lara

Venezuela, Caracas
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About me

Both in my work experience and as a professional I have played as a minded and dynamic leader I'm also interested in capturing experiences and ways of doing things better. In more than 7 years’ work experience I´m been able to meet expectations for improved performanceof transformational projects in multinational and international organizations (LSG Sky Chefs, Huawei, Ernst & Young, Quality Leadership University, Banesco Multinational, TATCO INDUSTRIES, Mercantil Financial Services) directing high performance teams, interacting with influential roles, accepting changes in a positive way, focused as much as the result as in thestrategic procedures. Have worked through different kind of methodologies in the implementation of technological systems in logistics and financial industries, as internal audit, management quality systems (ISO, HACCP, SERVQUAL, Six Sigma, performance indicators KPI) compensation systems, standard process documentation based on APQC, SCRUM, PMI; and ITIL. My experience with IT service management solutions it has allowed me to support the implement processes as an advisor, currently working for clients offering functional and technical support of solutions according to their needs, in the different phases of the service cycle: defining, transitioning, delivering and supporting. I would help you to retain and increment sales opportunities improving or streamlining the sales process making the sale while spending the least amount of time in front of the customer, demonstrating a commitment to excellence in all aspects of the business. Boosting productivity through building the confidence of the clients. Offering personalized services based on investment of the potential market and the competition. Increasing penetration and Developing a plan of action, recognizing that the key to selling more to existing customers is in the aftersale support, implementing a program for growing customers as aggressively as if it were a prospecting effort, the efforts could serve as a deterrent to customers doing business with competitors. Hoping to work together! Adriana Lara


Work experience

Huawei technologies Quality Specialist

Jan 2013 - Jan 2014

PROJECT: Preservation of regional networks for MOVISTAR (Field Maintenance Line I and II) Department: Assurance & Managed Services. regions: Grand Cross: Llano, Central West, Central Great West: Andes and West, - Control indicators. Productivity specialist, in order to motivate the dearrollo effective operation and meet customer specifications. Cancellation quarterly bonus. * Methodology: 1 Systematization of service: World Force Managment. Management failures through focus on call centers, reception of failure and escalation Help Desk specialists region. 2.-quality statistics, analysis of results. Productivity by region: management of material resources: vehicles, spares, failure reports. - Project automation of online training to enhance HR skills and create career plan (e- Learning) - Control of entry, exit of employees to projects

EY Sr Consultant

Jan 2014 - Jan 2015

Core Banesco Multinational Banking 11/08/15 to 08/22/15 1. Value Proposition and Operating Model CSC: Development of matrix management indicators evaluating new CORE Achievements and Performance: I actively participated in meetings with the client, validating required information and working with limited resources. I had a proactive attitude, willingness to work under pressure and meeting goals. _________ CRM Implementation of BOD from 25.08.2014 Microsoft Dynamics GP CRM 1. Integration final deliverable design (business scenarios and application screens). 2. Construction and pdating of test scripts for both unit testing as integral 3. Participation as Coordinator test room and tool holder and processes testers 4. Development Strategy Deployment: Support and Monitoring Roll Out __________________ The ViPPO Company Participation in front of tests and processes towards implementation of means of payment system

Tatco Industries Business Development Manager

Jan 2017 - Jan 2017

- Strategic planning, development of initiatives and projects to promote new business - Trailer Sales Rental Business Brand Development - Research and analysis of the market of the cargo trailer rental business in Miami, Florida - Implementation of logistics management system: asset modules, customers, contracts, maintenance, rental of trailers *Improvement organizational performance, Financial profitability, Client success, Process and teams management, Continuous improvement Implementation of management systems quality (ISO and HACCP), SERVQUAL, ASQ Six Sigma, performance indicators (KPI), compensation systems , software testing, APQC Process Management Structure. Implementation IT project management: PMBOK, SCRUM, ITIL English C1 Digital Marketing Canva - Social Media CRM Systems Microsoft Dynamics GP - SAP - vtiger Quality Management Systems Six Sigma - ISO Standars - Kanban Project Management tools Teamwork, trello, kanbanflows, microsoft projects, excel Work experience Goals Methodologies: Skills Created with

Todoticket  Sr. Consultant (Project & Processes)

Jan 2016 - Jan 2017

1. Reinstalling SAP ERP S4 /HANA and Implementation AFI # Participation in tool design sessions # Identification of gaps in business processes related to the tool # High-level process mapping with SIPOC methodology, based in APQC 2. Card core migration - FACT to WAY4 (Nativa) # Planning and dimensioning of functional specifications documentation (ERF) # Documentation of functional specifications and requirements sheets # Project team management

Mercantil Seguros Sr. Consultant (Project & Processes)

Jan 2017 - Jan 2019

Portfolio management of projects, requirements and strategic programs, applying the ITIL ACTIVATE SAP, SCRUM, methodologies

Marubashi Aikido Dojo Community manager

Jan 2019 - Jan 2020

Create and implement Marketing Strategy in Social Network. Objectives: * Attract new market: young people between 12 and 20 years old * Sell other services or products to current students (Flannels, caps, traditional Chinese medicine services, yoga)

GB Advisors PMO Manager

Jan 2018 - Jan 2020

PMO Implementation in one year period. Establish the methodology, processes, guidelines and tools to be used. Achievements: Close of 100% of managed projects (18 projects), 60% Completed on time, 80% completed according to estimated budget *Project Managers team management (2-3 roles) *Quality assurance of service proposals, contracts. *Registration and project management in Teamwork & vtiger tools *Communication with key management of the organization to achieve performance indicators *Tracking payable accounts from the clients portfolio

Piña Lara Consulting Founder - Sr Consultant

Jan 2017 - Jan 2020

Founding partner. - Associated entrepreneurship that provides organizations with: *Project management services (PMO implementation, advice on PMBOK methodologies), *Change management (focused on human management in technological or process changes), *Process management (according to APQC standards) * Coaching on methodologies for #remote work, #brandmanagement in social networks and knowledge associated with services provided.



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