We are seeking a talented Business Analyst to collaborate closely with our VIP and Strategy & Operations teams, concentrating on accelerating revenue growth, enhancing client engagement, and boosting retention within our VIP segment.

The ideal candidate will function as a sales empowerment and commercial data analysis partner, taking a proactive approach to uncover insights, pinpoint opportunities within the customer base, and shape targeted action plans aimed at achieving specific client results.

The role involves working at the nexus of data, commercial strategy, and client operations, where intricate data is translated into actionable insights, dialogue points, and opportunities for Relationship Managers and senior leadership.

Key Responsibilities

Manage end-to-end commercial and revenue analytics for the VIP consumer segment, encompassing trading activity, volumes, revenue impact, engagement trends, and client lifecycle analysis.
Discover and quantify revenue expansion possibilities across regions, product lines, and client cohorts.
Serve as a sales support partner to the relationship management team by translating data into actionable insights to enhance client interactions and achieve commercial goals.
Translate analysis outcomes into client-specific key points, cross-selling and upselling opportunities, targeted outreach lists, and performance narratives.
Support relationship managers with pre-campaign, in-campaign, and post-campaign analysis to measure impact and optimize efficiency.
Actively identify commercial opportunities within the VIP client base, such as underserved products, dormant activities, and growth potential.
Collaborate with VIP Leadership, Strategy, and Product teams to devise and evaluate incentivized plans and campaigns tailored to specific client groups.
Develop and maintain performance analytics to track VIP portfolio health, relationship manager effectiveness, and client engagement metrics.
Understand team workflows, operating models, and tools to identify data gaps and construct proactive reporting for informed decision-making.
Contribute to strategic projects like VIP segmentation evolution and go-to-market strategies for VIP clients.

Requirements

Minimum 5 years of experience in Business Analytics, Commercial Analytics, Sales Analytics, or Strategy positions.
Demonstrated track record of collaboration with revenue-driving or sales-related teams.
Proficiency in SQL and data manipulation.
Experience working with large transactional datasets.
Ability to provide insight-driven, actionable analyses beyond dashboard reporting.
Strong commercial awareness, including understanding of client behaviors, revenue drivers, and economics.
Excellent communication skills and ability to articulate complex analyses into clear, compelling narratives.
Comfortable engaging with senior stakeholders and client-facing teams in dynamic environments.

Nice to have

Background in Crypto, Fintech, Trading, Payments, or high-growth consumer platforms.
Hands-on experience with BI tools like Looker, Tableau, or Power BI.
Familiarity with sales or relationship management operational models, particularly within VIP segments.
Experience influencing commercial strategy through targeted insights, incentives, or campaign analyses.

The listed starting base salary ranges from $85,000 to $145,000 per year, depending on experience, and includes an equity award matching the base salary.

Life @ Organization

Opportunity to explore new avenues amid a supportive and ambitious team, with a vibrant and proactive work environment fostering innovation and creativity. Encouragement for personal and professional growth with an internal mobility program. Strong team unity and support to achieve our shared goal. Flexible working arrangements and opportunities for career progression.

Benefits

Competitive salary, attractive annual leave, and comprehensive benefits package. 401(k) plan with employer match and company-sponsored insurance coverage. Opportunities for flexi-work hours and hybrid or remote setups.

Founded in 2016, our organization is rapidly growing and strives to make cryptocurrency accessible to everyone globally. Committed to security, privacy, compliance, and fostering innovation in the digital landscape.

We are an equal opportunities employer, welcoming candidates from diverse backgrounds and fostering an inclusive and transparent work environment that values diversity and collaboration. Personal data shared by applicants will be used solely for recruitment purposes.

Only shortlisted candidates will be contacted, and AI tools may be used to support the recruitment process without replacing human judgment. If detailed information on personal data processing is required, please reach out to us directly.

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