ABOUT US

Localcoin is a company that was established in 2017 and is headquartered in Toronto. We are dedicated to simplifying the process of buying and selling digital currencies worldwide. Our goal is to make digital currency more accessible to the mainstream financial market through collaborations with top corporate and franchised retail partners. Localcoin is now the largest Bitcoin ATM provider in Canada with terminals also located in Australia, New Zealand, and Hong Kong.

We believe that everyone should have the opportunity to own cryptocurrency and understand blockchain technology. Joining our growing team means you will be part of a talented and dynamic group that will support your career advancement.

THE ROLE

Localcoin is focused on leading the future of digital currency globally as the largest cryptocurrency kiosk network in Canada. We emphasize providing top-notch customer support and are dedicated to becoming a customer-centric organization. We are looking for individuals with an entrepreneurial mindset, who are proactive and share our vision.

As a Part-time Bilingual Customer Support Representative, your responsibilities will involve handling inbound calls, online chat sessions, and emails from new and existing customers. You will play a key role in delivering exceptional customer service in both English and French, in line with the Localcoin commitment.

Working under the guidance of our Customer Support Manager, you will collaborate with various departments such as marketing, sales, operations, and product teams to ensure that the voice of the Localcoin customer is heard.

WHAT YOU’LL BE DOING

Providing high-quality customer support following company protocols
Responding to customer inquiries promptly
Interacting with customers via phone, email, and online chat
Serving as the primary contact for standard and escalated French-speaking customer queries
Offering detailed information about Localcoin products
Collaborating with internal departments to address customer needs
Resolving issues efficiently and accurately
Assisting in onboarding new customers and explaining Localcoin products/services
Contributing to process enhancements with a focus on improving the customer experience
Participating in creating and updating internal and customer-facing help guides and support articles

WHAT WE’RE LOOKING FOR

Strong commitment to providing exceptional customer service
Proficiency in both English and French (written and verbal)
2-4 years of relevant experience in customer service, sales support, tech product support, or a similar field
Excellent written and verbal communication skills
Experience handling escalated customer service inquiries
Detail-oriented, organized, efficient, and able to multitask
Familiarity with CRM systems like Zendesk or Freshdesk, and live chat bots is beneficial
Passion for Cryptocurrency and Blockchain

WHAT WE OFFER

Competitive Salary
Health & Wellness Benefits
Hybrid & Flexible Office Environment
Professional Development Opportunities
Regular Standups, Demos, and Monthly Social Events
And more!

Localcoin is committed to fostering a diverse and inclusive team representing various backgrounds, perspectives, and skill sets. We believe that a more inclusive workplace leads to better outcomes. We encourage individuals who are dedicated and skilled to apply. If accommodations are needed during the recruitment process, please inform the talent team or email us.

Customer Service Jobs in Web3 in Canada