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Profile
Aurora
Website
aurora.devNumber of employees
Not specified
Locations
United States
Markets
Description
Aurora is an Ethereum Virtual Machine created by the team at the NEAR Protocol, delivering a turn-key solution for developers to operate their apps on an Ethereum-compatible, high-throughput, scalable and future-safe platform, with low transaction costs for their users.
Preferred payment options
Aurora
Customer Success Manager
Full time
Remote
About Us
Aurora Labs is a development company specializing in Aurora, an EVM blockchain running on the NEAR Protocol, as well as Aurora Cloud, a suite of products enabling Web2 companies to leverage Web3 value.
Our Values
Demonstrate extreme ownership.
Pursue excellence.
Embrace authenticity.
Champion merit.
Execute efficiently.
About the Role
As a Customer Success Manager, you will be the main contact for Aurora Cloud clients and Partners, ensuring their satisfaction and success. Your responsibilities include client onboarding, driving adoption, and enhancing customer engagement strategies. Collaboration with growth, product, and engineering teams is essential for contributing to product enhancements.
Requirements
3+ years in account management, client services, or customer success, or 2+ years in the blockchain industry.
Profound knowledge of Web3 technologies, blockchain, cryptocurrencies, and dApps.
Excellent communication skills to engage diverse stakeholders.
Track record managing multiple clients simultaneously.
Analytical mindset to derive insights from data.
Problem-solving skills for addressing complex issues effectively.
Motivated, independent, and team-oriented.
Responsibilities
Act as the primary point of contact for clients and partners, overseeing the entire client journey for ultimate satisfaction.
Guide clients through solutions and ensure smooth go-to-market experiences.
Maintain strong relationships, understand client goals, challenges, and needs, and oversee multiple client accounts.
Collaborate with growth and product teams to address client issues and contribute to product improvements.
Identify upsell opportunities and recommend additional services.
Work with Technical Project Manager and Engineering teams on execution and delivery.
Collaborate on Customer Success Strategy and Framework with the VP of Growth.
Conduct regular assessments and reviews with clients.
Monitor client data and metrics for actionable insights, staying updated on industry trends to offer strategic recommendations.
Nice to haves
Experience in solution sales or technical product sales.
Background in Partnership Account Management or Reseller Channel Management.
Previous experience in Tier 1 or Tier 2 Web3 infrastructure companies.
Experience with centralized exchanges.
Make a difference with our team of blockchain professionals – apply today!
Aurora Labs is a development company specializing in Aurora, an EVM blockchain running on the NEAR Protocol, as well as Aurora Cloud, a suite of products enabling Web2 companies to leverage Web3 value.
Our Values
Demonstrate extreme ownership.
Pursue excellence.
Embrace authenticity.
Champion merit.
Execute efficiently.
About the Role
As a Customer Success Manager, you will be the main contact for Aurora Cloud clients and Partners, ensuring their satisfaction and success. Your responsibilities include client onboarding, driving adoption, and enhancing customer engagement strategies. Collaboration with growth, product, and engineering teams is essential for contributing to product enhancements.
Requirements
3+ years in account management, client services, or customer success, or 2+ years in the blockchain industry.
Profound knowledge of Web3 technologies, blockchain, cryptocurrencies, and dApps.
Excellent communication skills to engage diverse stakeholders.
Track record managing multiple clients simultaneously.
Analytical mindset to derive insights from data.
Problem-solving skills for addressing complex issues effectively.
Motivated, independent, and team-oriented.
Responsibilities
Act as the primary point of contact for clients and partners, overseeing the entire client journey for ultimate satisfaction.
Guide clients through solutions and ensure smooth go-to-market experiences.
Maintain strong relationships, understand client goals, challenges, and needs, and oversee multiple client accounts.
Collaborate with growth and product teams to address client issues and contribute to product improvements.
Identify upsell opportunities and recommend additional services.
Work with Technical Project Manager and Engineering teams on execution and delivery.
Collaborate on Customer Success Strategy and Framework with the VP of Growth.
Conduct regular assessments and reviews with clients.
Monitor client data and metrics for actionable insights, staying updated on industry trends to offer strategic recommendations.
Nice to haves
Experience in solution sales or technical product sales.
Background in Partnership Account Management or Reseller Channel Management.
Previous experience in Tier 1 or Tier 2 Web3 infrastructure companies.
Experience with centralized exchanges.
Make a difference with our team of blockchain professionals – apply today!
Aurora
Non-tech (Pool)
Full time
Remote
About Us
Aurora Labs is a technology company focused on developing the Aurora protocol to enhance the NEAR and Ethereum ecosystems, making blockchain more accessible to the general public.
We are seeking enthusiastic individuals to join our team of intelligent, professional, and motivated individuals. Help us grow our business and deliver exceptional solutions in the world of cryptocurrency.
If there are no relevant job postings listed on our website, you can still submit an application. We will keep your information and reach out to you when new opportunities become available that match your profile.
Be part of our team of dedicated professionals in the blockchain industry.
Apply today - we're excited to receive your resume!
By applying for this job, I confirm that I have read and understood the Privacy Notice published at [https://auroralabs.dev/privacy].
Aurora Labs is a technology company focused on developing the Aurora protocol to enhance the NEAR and Ethereum ecosystems, making blockchain more accessible to the general public.
We are seeking enthusiastic individuals to join our team of intelligent, professional, and motivated individuals. Help us grow our business and deliver exceptional solutions in the world of cryptocurrency.
If there are no relevant job postings listed on our website, you can still submit an application. We will keep your information and reach out to you when new opportunities become available that match your profile.
Be part of our team of dedicated professionals in the blockchain industry.
Apply today - we're excited to receive your resume!
By applying for this job, I confirm that I have read and understood the Privacy Notice published at [https://auroralabs.dev/privacy].