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Sam
Davis
Average Review
0.00
Reputation
23
Finished gigs
0
Finished jobs
0
Country
Not specified
Specialization
Customer Support | Virtual Assistant | Data Entry Specialist
Hourly rate
$10/hr
Preferred payment options
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About me
Hello, I am Sam, I have over 13 years of experience providing customer support and virtual assistant service to my overseas clients. I am a post-graduate degree holder in the field of marketing and I understand buyer behavior. I can manage all sorts of work for my client whether it is inbound support or outbound telemarketing, cold emailing, store management, or back office service. I will help you in managing your time-consuming task so that you can work and focus on your business core projects. I can adjust to the requirement of any task and work perseveringly to complete it in a timely manner. My abilities incorporate yet are not restricted to: e-commerce customer services, data entry, technical support, administrative support, social media management, Appointment setting, lead generation, product uploading, and other related tasks. I have the experience and expertise you are searching for your project. Feel free to Message me if I sound right for your project!

Work experience

Hire Live Support
January 2009 – Current time
Job title
Customer Support Manager
Work experience & achievements

Managing a team of individuals looking after Customer Support via Live Chat, Email and Phone Calls. Providing assistance to team on different customer queries and handling complex queries as support manager to ensure 100% customer satisfaction. Handled the tasks of conducting training sessions and onboarding new agents based on their skillsets to the platforms.

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May 2013 – September 2021
Job title
Technical Support Manager
Work experience & achievements

Managing a team of technical support individuals taking care of day to day operations. Troubleshooting the issues faced by the customer with the application and resolve them accordingly. Providing a one on one assistance to customers through remote desktop

Education

University of California
Graduation year: 2012
Level of study
PGCE
Major / Field of study
Marketing