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Ebenezer
Ajimati

Average Review
0.00
Reputation
16
Finished gigs
0
Finished jobs
0
Website
Not specified
Country
Not specified
Specialization
E-commerce Landing Page Design | Customer care representative
Hourly rate
$20/hr
Preferred payment options
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AUDT
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BTCB
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BNB
BUSD
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TIME
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About me
Problem-solving pro at your service! As a customer service representative, I excel at getting to the heart of customer issues by asking insightful questions and actively listening to their concerns. I leverage my strong analytical skills to identify the root cause of problems and develop efficient solutions that leave customers feeling satisfied. My excellent communication and interpersonal skills ensure that every interaction is clear, courteous, and professional, fostering a smooth and positive customer experience.

Work experience

Access PLC
January 2016 – August 2020
Job title
Customer Service Representative
Work experience & achievements
· Provided exceptional customer support via email, chat, and phone for a leading Nigerian bank, resolving customer inquiries regarding accounts, transactions, and banking services. · Achieved a 90% customer satisfaction rating by promptly addressing concerns and exceeding expectations.
Konga Online Shopping Ltd
March 2021 – December 2023
Job title
Customer Support Specialist
Work experience & achievements
· Delivered exceptional customer support via email and online ticketing system for Nigeria's largest e-commerce platform. · Collaborated with internal teams to troubleshoot product order issues, payment processing problems, and ensure timely delivery. · Contributed to the development and maintenance of the company's knowledge base, improving customer self-service capabilities.

Education

Federal University of Technology
Graduation year: 2014
Level of study
Bachelor
Major / Field of study
Business Administration