I am an experienced IT Professional and Consultant, with more than 10 years experience in large international environments. My experience includes developing technical solutions, consulting, project management, ITIL, IT support, people management, social media optimization, software implementation and training.
IBM Technical Solutions Manager
Role(s): * Work with the CSE to understand customer requirements, win price and win strategy * Develop competitive and winning solutions * Lead the engagement pursuit team made up of several disciplines and delivery towers * Provide direction and coordinate Subject Matter Experts to design and cost the best solution for the client, which is comprised of a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software to meet the client business requirements. * Co-ordinate with other stakeholders such as Pricers, Contracts and Negotiations (C&N), Legal, CSE's to deliver outputs within schedules. * Ensure technical reviews are conducted, and approvals are received timely. * Own the definition of the proposed technical solution and certify that it meets stated customer requirements and is deliverable within the costs and other parameters specified in the solution. Responsibilities: * Technical Solution Management * Accountable for all activities related to delivering the Technical Solution component of the Engagement * Manage the technical team, mange customer requirements and linking those requirements to IBM's solution * Deliver a sell able / profitable / deliverable solution * Customer Relationship Management * Manage the client relationship during the technical solution process. * Work with client executives, managers and technical personnel. * Work with external consultants who are engaged by, and represent the client. * Business Management * Ensure the technical solution links to the cost case - proposal and contract * Minimize the business risk by acting on issues, gaps and items which are identified as high risks. * Manage all the aspects of the technical team's deployment and performance
IBM System Engineer Microsoft Products
Analysis of client's requirements. Architecture & technical solution design. Implementation of infrastructure projects. Applying requests for service, system configuration changes, problem management, and defect prevention practices. Based on the analysis I suggest an improvement for the current client’s infrastructure. Advanced administration of MS Windows based operating systems such as Windows Server 2003/2008 or higher connected services, infrastructure and middleware distributed server systems. Expert skills and experience in problem determination, analysis and resolution. Good knowledge and experience in designing and implementing of backup and disaster recovery concepts, security strategies, high-availability and virtualization solutions. Experience with IBM Tivoli products. Experience with VMware vSphere 4 and 5. Project management skills: Setting up / maintaining/control the project and all of its documentation. Liaise with the project office representative and teams involved regarding project objectives, deliverables, and timescales including regular status reporting. Identify and mobilize appropriate resource required in delivering the project Identify, quantify and manage project risks and issues Coordinate project changes Manage successful project completion and closure
IBM Windows System Administrator
I offer detailed technical investigations related to Windows operating system also customer applications that are working on the Windows platform. My work is to resolve the problems from the clients' servers, investigating the causes and preventing the problems. o Provide technical solution and investigation for Windows servers: Windows NT, Windows 2000, Windows 2003, Windows 2008. • Incident management: server OS, AD, WINTEL networks, IIS, DNS, DHCP, networking; • Hardware call management to mend physical failures • Root cause analysis, follow-up (design and implement proactive solutions) • Storage support at OS level, array build/restore, disk configuration (Raid Manager, iSCSI, SnapDrive, EMC) • VMware farm management for WINTEL servers: VC, vSphere - at the operations level • Remote management via HW solutions: RSA/ILO/DRAC/BladeCenter • Evaluation of production servers, capacity planning - to fit business needs • Change evaluation and creation to ensure successful implementation • Process creation (work procedures, how-to’s, etc) • Production team support for daily operations • Automation for various repetitive tasks, optimization of environment • Performance analysis. • Performing disaster recovery plan. • Installing and configuring different customer applications. • Collaboration with different application support teams. • Communication with Technical Customer Managers, Service Managers and customers. • Monitoring adjustment to properly fit SLA and required thresholds • Configuration and management of high availability solutions (clustering/NLB) • Refining of AD control via GPO creation, deployment and scoping o CITRIX administration: Troubleshooting, RFC, Maintenance, Application Support • Metaframe server support, farm configuration • Citrix policy creation and configuration • Publish/unpublish applications, scoping to specific users • Application update support • User rights assignment