Irshad
Muhammad

I would like to introduce myself as a potential candidate for a suitable position. My diversified and in-depth professional work experience with Various banks with a record of outstanding performance has enabled me to present myself as an exceptional candidate. Currently, I am working with The Bridge Communications as a Customer Support and email communication executive. My consistent achievements prove my determination and demonstrate my firm commitment to working hard for the accomplishment of my objectives. A rich variety of work experience has provided me with an in-depth view of Key Business processes, communicating and coordinating with customers, resolving queries, and liaison with concerned departments. Equally important, it has enriched me professionally and equipped me with the traits needed to deal with a variety of situations in an innovative, effective, and efficient manner.

https://www.facebook.com/muhammadirshad786?mibextid=ZbWKwL

https://linkedin.com/in/muhammed-irshad-b027b41ba

Work experience

The Bridge Communication (amazon & ebay)

December 2020 – Current time

Job title

Chat and email Communication Manager

Work experience & achievements

• Responsible for answering queries of international customers and resolving order related issues via chat and email. • Coordinating with International freight companies to ensure timely deliveries. • Expediting and facilitating the escalation of customer service issues to the relevant departments. • Handling critical customers and convincing them for the omission of Negative feedback and Claims filed by them. • Handling Customer grievances when an AtoZ claim is filed by them, at the same time submitting response to amazon for withdrawal of the claim. • Generating reviews to gain positive ratings. • Managing sales reports and creating financial reports for month-end reconciliations.

HSBC Bank Limited

June 2009 – October 2014

Job title

Phone Banking Officer

Work experience & achievements

• Supporting and providing superior service via phones and meeting commitment to customers. • Responsible for logging complaints and queries received via fax. • Time flexibility towards working shifts as per work floor requirements. • Officially assigned extra responsibilities of backup Team Leader, ensuring smooth operation of call center 24/7. • Managing the floor in the absence of a Team Leader with available manned staff. • Coordinating with various departments concerning customer requests/complaints, ensuring the same is attended to within the standard SLA provided. • Expediting Customer requests also endorsing the same through the request Module. • Rectifying team mistakes and evaluating junior office performance.