Rhiza

M.

•Analyzed and reported social media and online marketing campaign results. •Developed marketing content such as blogs, promotional materials, and advertisements for social media. •Monitored the online presence of the company's brand to engage with users and strengthen customer relationships. •Designed and implemented social media strategies to align with business goals. •Created actionable plans to grow and maintain followers through Twitter, •Facebook, and Instagram. •Analyzed marketing plan and social media strategies to identify strategic weaknesses and recommend improvements.

•Recorded meeting minutes to provide a historical account of actions, measure progress against the strategic plan and drive accountability. •Updated spreadsheets and databases to track, analyze and report on performance and sales data. •Screened calls and emails and responded accordingly to support executive correspondence. •Created expense reports, budgets and filing systems for the management team. •Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.

•Handled approximately 200 outbound and inbound calls daily utilizing a courteous and professional manner to collect information and identify customer needs. •Collected $55k every month exceeding quotas. •Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate. •Applied problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary. •Worked with customers to create debt repayment plans based on current financial conditions