Sarah
Muyumba

Average Review

0.00

Reputation

14

Finished gigs

0

Finished jobs

0

Website

Not specified

Country

Not specified

Skills

Specialization

Video Captioning, Subtitling, French and English Chat support agent, virtual assistant, Customer support and customer Service

Hourly rate

$15/hr

About me

My name is Sarah Muyumba. I live in South Africa and fluent in French and English. I have more than 10 years of experience in the customer service Industry and in my most recent role as a Remote Operations Coordinator for International SOS, I successfully managed important clients for our Paris Assistance Center with very minimum supervision. Having worked in a highly pressured environment has helped me gain strong organization and administrative skills that allowed me to value accountability for my work, and encourages me to always meet deadlines. Being conscientious about my work has helped me gain the trust of my superiors and in turn, brought in many compliments from Clients and their employees which positively impacted on our NPS. I trust my attributes could be of good use to the team and hope to have the opportunity to help you, even part-time, meet your goals. I remain available at your earliest convenience should you wish to arrange an interview. Sincerely, Sarah Muyumba

https://www.linkedin.com/mwlite/in/sarah-feza-muyumba-8ab19733

Work experience

International SOS

August 2017 – October 2022

Job title

Operations Coordinator

Work experience & achievements

Monitoring Inpatient and outpatient cases ensuring effective case management • Arranging pre-flight travel documents to assist clients with visa applications in order to travel for treatment • Interpreting information from French to English and vice-versa on calls between French patients and English-speaking Coordinating doctors and nurses. • Ensuring a guarantee of payment is sent to relevant service providers to cover medical expenses as authorized by clients while updating them on each case's progress and costs incurred. • Maintaining regular contact with patients to ensure all needs and queries are addressed in a timely manner. • Handling logistics during outpatient treatment and post-inpatient discharge requirements by ensuring that delivery of medication, hotel booking, flight booking, and ground transportation are arranged in a timely manner • I also compiled a training manual for managers and customers service executives to use as a guide for some important clients.

Alliance International Medical Services

March 2014 – August 2017

Job title

Customer Service Executive

Work experience & achievements

Offering case-by-case medical assistance to clients with international medical insurance and making sure they have access to adequate medical treatment across Africa • Processing new insurance claims notifications • Taking inbound calls and resolving queries from international medical insurance and their clients • Investigating fraudulent claims. • Translating medical reports from French to English • Liaising with service providers as needed to cover medical expenses. • Answering all requests for assistance in a timely and professional manner • Coordinating medical evacuation across borders either by Air ambulance of Ground Ambulance • Liaising with international medical insurance and their members to ensure that clients' needs are met on both ends • Arranging transport, accommodation, house call doctor's visits, and flight for patients. authorized by Internal Insurer for clients • Seeking partnerships with service providers not listed on the company's n

Brooke Pattrick Publications

July 2013 – February 2014

Job title

Sales Executive

Work experience & achievements

Promoting Business Intelligence Publications to top senior executives in the fields of mining, energy, equipment, engineering, and the built environment sector • Calling on the existing clients and converting their subscriptions from complimentary subscriptions to paid subscriptions • Updating client information on CRM • Customer retention: Making sure that previous clients renew their subscriptions for the coming year

FTC Marketing

February 2013 – May 2013

Job title

Sales Consultant

Work experience & achievements

Making cold calls in the selling of touch screen tablet PCs on behalf of ARC Electronics • Closing sales after qualifying potential customers • Correctly capturing clients’ information on sales sheet • Capturing lead on client excel sheet

International Surging Consultants

March 2011 – September 2012

Job title

Sales Executive and Head of Marketing

Work experience & achievements

• Making outbound calls to key executives and decision makers across various industries and promoting corporate events • Designing events brochures • Maintaining the company's website and uploading new company's events. • Conference Coordinating - Pre and post conference preparations Emailing and corresponding with clients • Securing venues and facilitators for events • Registering the company as a vendor on various organization's databases • Booking accommodation for clients and event facilitators Making travel arrangements for facilitators and clients Invoicing clients and chasing up outstanding payments • Preparing, Printing and Posting client attendance certificates Research and building up the company's database • Making outbound calls throughout Africa • Keeping events on the company's website up to date

SMS Direct

September 2009 – December 2009

Job title

Outbound sales consultant

Work experience & achievements

Making cold calls and promoting liberty life funeral insurance and closing sales on funeral insurance policies • Closing sales after qualifying potential customers

NKONKI

November 2008 – December 2008

Job title

Intern

Work experience & achievements

• Maintaining the Filing system and making sure all documents are up to date. • Assisting with switchboard duties • Updating company's newsletter • Assisting in the preparation of the company's events.

Education

Monash University of South Africa

Graduation year: 2009

Level of study

Bachelor

Major / Field of study

Communications and Media Studies

CV

Resume - Sarah Feza Muyumba.pdf