Mohammad

Saberi

- Rocket Chat Administration - Building Pipelines via Jenkins - SonaType Nexus Administration - Maintaining , Improving CI/CD Process - Deploying apps to OpenShift Cluster (Dev-Prod) - Testing apps via SonarQube and Reporting Problems to Developers due Analyzing - Founder of SADAD PSP Virtual Academy (Confluence Platform) - Implementing , Maintaining Service Catalogues (Power Designer - Jira Insight) - Jira Service desk - Jira Project Management – Jira Confluence Administration , Development

- OS Installation - Hardware Assembling - Installation PCs, AIOs , Laptops - Rack , Cisco Switches Maintenance - Responding to Users via Telephone, Ticket - Administration , Supporting VOIP via CUCM - Internal Infrastructure Servers Administration - Hardware , Software Technical Issues Troubleshooting - Supporting Clients via Manageengine Desktop Central , SDP - Administration , Supporting VDI (Virtual Desktop Infrastructure)

- AAA Management via WHMCS - Responding to Customers via Telephone, Live Chat, Ticket - Domain Registration on Registrars-SSL Registration on CAs - Internal , External Hosting Servers Bandwidth Monitoring via PRTG - Reporting Internal and External Hosting Servers Bandwidth Problems and Issues to Datacenters Manager - Technical issues troubleshooting on user side: CFMS Configuration-DNS Issues-Mail Server Issues-SSL Certificates Issues - Backup , Restore-OS Installation on Servers and VPS

- Responding to Customers via Telephone - Logging Events and Reports on Microsoft Dynamic CRM - Internal and International Link's Bandwidth Monitoring via PRTG - COs and POP Sites Status Monitoring via SolarWinds Network Management - Reporting COs , POP Sites and Links Bandwidth problems and issues to NOC (Network Operation Center) - Technical issues troubleshooting on user side: Smart Phones-Tablets-Laptops-PCs-DSL Modems-Phone Lines-Splitters,Wires-Cables-Outlets - Remote Configuration on DSLAM (Digital Subscriber Line Access Multiplexer) such as: Changing Profiles-Changing Spectrums-Shut/No Shut Ports due users requests and issues - Night Shift Team Leading such as: Managing , Coaching Shift Agents-IVR Management-Reporting All Events to Call Center Manager

Leading Sales Application Engineers to sell Educational Products such as: - School Portal - School Automation